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“Great resort for a honeymoon!”

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The Reserve at Paradisus Punta Cana
Ranked #6 of 112 Hotels in Punta Cana
Certificate of Excellence
GreenLeadersSilver level
Chesapeake, Virginia, United States
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Great resort for a honeymoon!”
Reviewed 14 July 2013

My wife and I were guest at this resort for our honeymoon this past week and had an AMAZING time while in the D.R. The property is amazing, the pools are nice, the beach is gorgeous, and the room that we had was top notch. We stayed at The Reserve portion of the resort and had quick access to the reserve pool and 2 of the hotels restaurants. While the hotel had great amenities the best asset of this hotel was the staff. Every interaction that we had at this resort was friendly, professional, and warm. Although I know I will miss some of the names a few individuals that stand out are Kelvin, Palchecko, Alexander, Emilio, Santo, and Pervis. These guys would be a key reason that we would return in the future. Our personal favorite restaurants were The Grill, Fuego, and Vento... Be sure to make reservations shortly after your arrival as these restaurants fill quickly throughout the week. When the time permits we will return to this resort. Thanks again to those listed above for making our honeymoon so enjoyable!

The hotel recommended SunnyC transportation to and from the resort. We paid $126 round trip and rode in a small van by ourselves. If staying at the Reserve be sure to let your transportation company know this... The only "issue" that we had on the trip was waiting for our pickup. We were at the Reserve lobby and the driver went to the main lobby although we reminded a representative of the transportation company the day before. Pervis helped us with this issue and contacted Sunny C to find out why we had not been picked up for departure at the appropriate time! Thank you Pervis for your customer service and dedication to the end!

  • Stayed July 2013, travelled as a couple
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Thank Frank D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (834)
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English first
Sandy Hook, Connecticut
1 review
Reviewed 14 July 2013

We just got back from "The Reserve" last night. My Family told me it was the "best family trip so far" and We took our sons, 11 and 9, to Disney two years ago. My wife also loved it. The grounds were beautiful and well keep. The staff was exceptional, no matter what they always said "me gusta" (My pleasure) when thanked for their service. Sandra Cedino our concierge was the best always making sure we were comfortable and even made all our reservations for dinner. Anything we needed she was eager to help. Luis Ampan was always there for a hearty Hola and anything we needed. Mikey Mike at the beach always had a joke and smile. He called us his familia and took care of us as such. Emilo did the same as Mike but at the pool side. All the staff at the Kids Zone were excellent, my boys had a great time there, and my wife and I had no reservations with leaving them to get some alone time. I would also like to give credit to Fransisco from Arrecife Studio, the photographer in the main lobby, although he does not work for Melia He definitely ranked #1 with us. We hired him for a photo shoot and he came through in aces. My wife says the pictures he took were better then our wedding and I agree. All in all we had a great time and met some great people on our trip and are already thinking of planning to return next year.

Room Tip: First floor noise- doors slamming in AM and music on grounds too early
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  • Stayed July 2013, travelled with family
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Helpful?
Thank William O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paradisus P, General Manager at The Reserve at Paradisus Punta Cana, responded to this review, 18 July 2013
Dear William

Many many thanks! For choosing The Reserve at Paradisus Punta Cana and for taking the time to share your experience to us!

We loved to read your feedback, we are so happy to know that you and your family had the ¨best family trip so far¨ it is such an honor to be part of the recreation of your memorable experience. Our concept is exactly that, to give our guests the reasons to put a pause in your life and enjoy and relax with no worries and just having the feeling of the Pure Freedom to Just Be.

Our team is one of the many reason, but the most important one for us to feel proud and secure about what we want to accomplish every day. We will extend your gratitude to them!

Please do not hesitate to contact us for your next visit.

Best Regards,

Eduardo Perera
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newport News, Virginia
1 review
Reviewed 14 July 2013

Had an absolutely amazing time here! The staff was very accommodating & personable. The beaches & facilities are clean & some of the most beautiful I'd ever seen. There were a couple snags during my stay but management & staff were able to keep a smile on our faces. There were plenty of activities to do, free of charge & several excursions to choose from outside of the resort. The entertainment staff is phenomenal! So much fun! Be sure to meet Mikail Aquino, he's sure to keep you entertained! Concierge is amazing also! I will be travelling there again!

  • Stayed June 2013, travelled with family
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Helpful?
Thank irmam114
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
Reviewed 12 July 2013

Alexander is the best entertainment guy! Though there are other families here you feel as if everything is custom to you. We had dance lessons in the day that flowed into the night with him. He played connect four pool side with us. Great guy, upbeat attitude, fantastic resort!!!

  • Stayed July 2013
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Helpful?
Thank terrencepeter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paradisus P, General Manager at The Reserve at Paradisus Punta Cana, responded to this review, 14 July 2013
Dear Terrence,

Sunny greetings from The Reserve at Paradisus Punta Cana!

Thank you very much for this positive an energetic comment, we are sure that Alexander really went beyond your expectations, we know him and we know he is the perfect example of passion and commitment to our day to day labor.

We will congratulate and encourage him to keep enjoying and giving to our guests the best Pure Freedom experience they could ever ask for.

We will be waiting for your return!

Best Regards,

Eduardo Perera
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 12 July 2013

The trip was amazing! I felt like I was was famous :) people were great and Made sure I had everything I needed. Alexander Lopez the best was awesome!! He made sure we were always having fun! If I could I would live here all summer! The guys are so sweet!

  • Stayed July 2013
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Helpful?
Thank Yearickjd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paradisus P, General Manager at The Reserve at Paradisus Punta Cana, responded to this review, 14 July 2013
Dear Guest,

Thank you for having selected The Reserve at Paradisus Punta Cana as your holiday destination.

First of all we would like to say we agree with you, while you are at The Reserve at Paradisus Punta Cana you are famous, you can live your best dreams of Pure Freedom and we are more than glad to host you through the path of memorable moments. Because our only wish and main objective is that you can feel how special you are for us!

Please do not hesitate to contact us again; we will be waiting for your return.

Best Regards,

Eduardo Perera
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 12 July 2013

My experience here has been nothing but the best! The food, the service, the accommodations are all amazing. The beach and the hotel are both beautiful and this has been my favorite place. My family has had the best time here and will definitely be coming back

  • Stayed July 2013
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Helpful?
Thank Kdyearick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paradisus P, General Manager at The Reserve at Paradisus Punta Cana, responded to this review, 14 July 2013
Dear Guest,

Thank you for choosing The Reserve at Paradisus Punta Cana as your travel destination.

We are happy to read that you and your family were able to enjoy and relax while with us. We are sure that Alexander gave you the best of services, we are incredibly proud of his talent and true passion for his labor. We will extend your gratitude to him!

Please do not hesitate to contact us for your next visit; we are looking forward to hear from you!

Kind Regards,

Eduardo Perera
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 12 July 2013

Beautiful hotel. The service and people were wonderful. The shows every evening fantastic. Drinks were brought to us by Emilio and he was great. Highly recommended! The beach was really nice. The rooms were spacey and clean.

  • Stayed July 2013
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Helpful?
Thank ebran0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paradisus P, General Manager at The Reserve at Paradisus Punta Cana, responded to this review, 14 July 2013
Dear Guest,

Sunny greetings from The Reserve at Paradisus Punta Cana! Thank you for sharing your experience with us.

It is wonderful for us to know that you enjoyed your stay, being this our main objective it is a true pleasure to have the opportunity to read your feedback. We would like to thank Alexander and Emilio for their performance in the making of your memorable moments!

We are looking forward to hear from you in a near future!

Kind Regards,

Eduardo Perera
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Reserve at Paradisus Punta Cana

Property: The Reserve at Paradisus Punta Cana
Address: Bavaro Beach, Punta Cana, Dominican Republic
Phone Number:
Region: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
Ranked #6 of 112 Hotels in Punta Cana
Price Range (Based on Average Rates): £££
Hotel Class:5 star — The Reserve at Paradisus Punta Cana 5*
Number of rooms: 170
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