My husband and I went on vacation here during the winter for a week (i'm just late writing my review).
The hotel is pretty, the staff is accommodating, our room was lovely (ground floor, outdoor Jacuzzi tub, garden) and the beach was large, sandy and gorgeous. Overall it was a nice vacation and we enjoyed ourselves- mostly. The hotel manager was welcoming and very hospitable... but yet, it fell short in what I consider some very big ways:
1. Food- hit and miss. Buffets were mediocre at best and some a la carts were good, others just passable. We went to Passion and it was well worth the money for a very fine meal. This type of dinner would run in the $100'spp in NYC, highly recommend the small investment. The italian was also very good. Beverages flowed, no problem here.
2. Time share. BEWARE- your welcome meeting with the hotel staff is a TIMESHARE person... you think you are going to book your restaurant reservations, learn about the property, etc but really they are doing all this to try to sell you a timeshare. This was the ultimate turnoff for me and a poor start to the vacation. Feels like a bait and switch. At the price you pay to come to this property, please provide someone to assist without a vested interest in trying to sell me something!!!
3. Beach Service- HORRIFIC... Not a word of a lie, the timeshare finished her tour, dropped off us at the beach- we got 1 towel for 2 of us and never saw the guy again.. 2 days later (still no service) I spoke to the hotel- they tried to rectify it (by doing a bunch of very nice things to appease us) but even after that, we STILL never got any beach service... and this is where you spend much of your day- I think service out there is extremely important.
Overall it is a nice hotel, but 5 star it is not. Real luxury service is not found here, they try hard, really hard- but ultimately miss the mark.
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