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“Missing the mark on Luxury here” 4 of 5 bubbles
Review of The Reserve at Paradisus Punta Cana

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The Reserve at Paradisus Punta Cana
Ranked #4 of 110 Hotels in Punta Cana
Certificate of Excellence
GreenLeadersSilver level
toronto
Level Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Missing the mark on Luxury here”
4 of 5 bubbles Reviewed 1 August 2013

My husband and I went on vacation here during the winter for a week (i'm just late writing my review).

The hotel is pretty, the staff is accommodating, our room was lovely (ground floor, outdoor Jacuzzi tub, garden) and the beach was large, sandy and gorgeous. Overall it was a nice vacation and we enjoyed ourselves- mostly. The hotel manager was welcoming and very hospitable... but yet, it fell short in what I consider some very big ways:

1. Food- hit and miss. Buffets were mediocre at best and some a la carts were good, others just passable. We went to Passion and it was well worth the money for a very fine meal. This type of dinner would run in the $100'spp in NYC, highly recommend the small investment. The italian was also very good. Beverages flowed, no problem here.

2. Time share. BEWARE- your welcome meeting with the hotel staff is a TIMESHARE person... you think you are going to book your restaurant reservations, learn about the property, etc but really they are doing all this to try to sell you a timeshare. This was the ultimate turnoff for me and a poor start to the vacation. Feels like a bait and switch. At the price you pay to come to this property, please provide someone to assist without a vested interest in trying to sell me something!!!

3. Beach Service- HORRIFIC... Not a word of a lie, the timeshare finished her tour, dropped off us at the beach- we got 1 towel for 2 of us and never saw the guy again.. 2 days later (still no service) I spoke to the hotel- they tried to rectify it (by doing a bunch of very nice things to appease us) but even after that, we STILL never got any beach service... and this is where you spend much of your day- I think service out there is extremely important.

Overall it is a nice hotel, but 5 star it is not. Real luxury service is not found here, they try hard, really hard- but ultimately miss the mark.

Room Tip: Ground floor- get a Jacuzzi!
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  • Stayed December 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank slwto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paradisus P, General Manager at The Reserve at Paradisus Punta Cana, responded to this review, 4 August 2013
Dear Guest,

Thank you for sharing your review with us and for having selected The Reserve at Paradisus Punta Cana as your holiday’s destination.

We are glad to read your review, because after almost a year from The Reserve at Paradisus Punta Cana we can proudly say that our improvements and renewals have been to exceed our guest’s expectations and to conquer every area of opportunity our guests noticed during their stays. We placed an objective at the beginning of 2013 and it was to never stop changing and never stop looking further and beyond of what we can do now, because our success will come from your satisfaction and happiness.

We will be delighted to have the opportunity to host you again in a near future, to show the real Pure Freedom to Just Be!

Best Regards,

Eduardo Perera
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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4,796 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (782)
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English first
Bonita Springs, Florida
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 1 August 2013

This hotel is beautiful. One thing to keep in mind, the resort is very large and spread out. The Reserve is quite a distance from the beach and the main hotel lobby and most restaurants. They do have shuttles that you can ride to each location. The staff is very friendly. The rooms are beautiful and very spacious. The food is much better than the typical all inclusive resorts.
Silvio in guest services and Fernando were both terrific in making our stay special!

Mike & Ramon on the beach are awesome. They made us want to stay at the beach all day everyday!!!!

  • Stayed July 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Lisa B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
4 of 5 bubbles Reviewed 31 July 2013

The place is amazing. Is a beauty in every corner. My stay at this place was really like being in paradise. But as wonderful complement days was the special attention of Anuvis Aquino (of attention to Melia club partners), who was very attentive and superbly helpful. Also Aura (manager) and Jacqueline (Room supervisor)

  • Stayed May 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Lorems
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
5 of 5 bubbles Reviewed 31 July 2013

The service is great!! The restaurant are gorgeous the bathrooms looks like a museum with a lot of DETAILS this is a dream to come and have a great time i highly recommend the vento Alexander Lopez is the best and the concierges nikel and rosmery did a great job with us!!! I definitely will come back

  • Stayed July 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Luirrodelarosa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Radford, Virginia, United States
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 31 July 2013

We just spent 7 days at The Reserve with 6 adults and 3 children ages 3, 8 and 10. Nickel Lendor was our concierge and he was outstanding! We had 2 medical problems while there and Nikel was so helpful with both of the problems, as well as helping us with spa appointments, restaurant reservations, answering our many questions, reserving our poolside cabana and much more! Everything was so awesome and relaxing. We were really impressed with the landscaping, it was so beautiful and well maintained. They are an Eco friendly resort. The Reserve rooms are spacious and comfortable. The food was great, The Mole, a Mexican restaurant, and The Grill, a steakhouse, were our favorites for evening family meals. We ate at different ones each evening and enjoyed them all. We always had lounge chairs and towels and great poolside drink service. Sandra Adeno, another concierge, found out we were there to celebrate our 50th anniversary and went out of her way to provide balloons, champagne on ice and a bubble bath in our huge tub!
We had been to another all inclusive resort 8 years ago and based on that experience said never again. All 3 of our families concur that we definitely would return to The Reserve at Paradisus Punta Cana. Thank you Nikel, Sandra, Emilio and all of the rest of the friendly, caring staff.

Room Tip: The one bedroom master suite with Family Concierge is perfect if traveling with children.
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  • Stayed July 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Rebecca M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Southfield, Michigan
1 review
5 of 5 bubbles Reviewed 31 July 2013

From the drinks to the food,to the service ..... It was awesome!!! There are lots of things to do and there are great guides to show you the way. Alexander Lopez was awesome!! He inspires you and keeps things exciting!! He will make sure you have a great time! Be sure you ask for him!

Also, our concierge(s), Previs and Fernando Menga were at our sides for everything we needed!! We didn't want for anything!!!!!

Awesome trip! Will definitely be back and it was worth the extra cost !!

Room Tip: Bug spray is a MUST!! There are mosquitoes that loooooove your blood!!
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  • Stayed July 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Robinsonphotog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miami, Florida
1 review
5 of 5 bubbles Reviewed 30 July 2013

The service was great and the room was outstanding. We are thankful for the great service that the hotel provided. Thank you to Emilio Valdez for all the attention and all the staff members including Luis Santana, Ramón Ramirez, Lenin Mora, and Maria Valdez. I reccomend this hotel because they give great service and delicious food. The chefs are very attentive to the customer. This hotel is the best in Puntacana that you can get.

  • Stayed July 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Service
Helpful?
Thank Eulalia W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Reserve at Paradisus Punta Cana

Property: The Reserve at Paradisus Punta Cana
Address: Bavaro Beach, Punta Cana, Dominican Republic
Phone Number:
Region: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
Ranked #4 of 110 Hotels in Punta Cana
Price Range (Based on Average Rates): £££
Hotel Class:5 star — The Reserve at Paradisus Punta Cana 5*
Number of rooms: 170
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