This resort is NOT quiet. If you want quiet, do not get a room facing the very large pool. You will hear children screaming all day. Yes, there is a kids pool as well but many parents take their children to the main pool. There is also a daily Zumba and water aerobic classes at the pool with blasting music. If you want peace and quiet, it won't happen, hence, the ear plugs!
The grounds are beautiful with small, three floor buildings (I didn't see an elevator). I've never seen so may different kinds of palm trees. The grounds people do an amazing job. The rooms are spacious but dated. There is no signage in the rooms regarding conserving water so they take your towels even if you hang them up. My personal pet-peeve.
Every building has a "guest concierge" in the lobby, however, our concierge didn't seem to understand that he was there to service the guest. The beach is at least a 12-minute walk away from the hotel. Also, many of the restaurants are near the beach so you will either walk at night (there are lights), or take the trolley, which is infrequent. So if you want to be on the beach, this isn't the hotel for you.
The food is a tad better than Applebees, at best; however, Vento was good. The house white and red wine is truly undrinkable. I didn't expect Opus One, but their wine is truly terrible. Ordering off the wine list will cost you $40.00 or more for a decent bottle. You must make reservations on your very first day or you run the risk of eating at the main dinning room, Gabi Grill, which serves mediocre buffet. There are two restaurants that required an additional fee: $25 pp and $45 pp. Unlike our experience in Mexico, most of the staff do not speak English so communicating with them or asking for help was challenging. Due to the language barrier, checking in and out was not ideal. The airport is 40-minutes away.
PLEASE NOTE: Upon check-in they will volunteer to take you to breakfast the next day near the beach. Since we didn't know the resort, we agreed to meet with a staff member only to find out this was a time-share scam. The staff person wanted us to fill out paperwork with our annually salary and credit card number! Not to mention, she wanted to sit with us for 90-minutes. This really left us with a bad taste and seemed extremely underhanded. The resort needs to find a more transparent way to address this since 99% of guest do not want to sit with a stranger for 90-minutes on their much deserved vacation. I'm glad I got to visit Punta Cana, but we'll be returning to Rivera Maya (Playa del Carmen) in January. I find the high-end resorts in Mexico really exceed at guest services and the foods is excellent.
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