We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Not a 5 or ever 4 star resort, atleast not the room they put us in..”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
The Reserve at Paradisus Punta Cana
Ranked #5 of 111 Hotels in Punta Cana
Certificate of Excellence
GreenLeadersSilver level
Bridgeville, Pennsylvania, United States
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Not a 5 or ever 4 star resort, atleast not the room they put us in..”
Reviewed 16 December 2013

Let me start off by saying we booked Breathless at first, but it was new and had bad reviews, we paid MORE money to come to the reserve b/c of the glowing reviews. Got there, the beach was OK, it was filled with broken furniture and just looked so worn out and disorganized. It was so windy that day (not the resort's fault) but the ocean was impossible to swim in and you couldn't lay out. We went to the bar, NO TOP SHELF!!! You have to PAY MORE FOR IT!! Are you freaking kidding me???? we paid MORE money toy come to this resort that was advertised with ALL INCLUSIVE PREMIUM LIQUEUR. We have only stayed at Secrets which is an AM resort and they know how to do unlimited luxury right... not to mention the bracelet that left dug into my wrist from having to sleep with it on... well I didn't really sleep as the walls are paper thin, I heard children SCREAMING all night and house keeping and other workers, and the TRAMS, they are gas powered and are SO loud, I was in tears our first night and called our cheap Caribbean rep to switch back to Breathless and we had to pay MORE money again to leave the resort. The people were very friendly though, no one was rude. But this is not 5 star, and the ADULT pool was teaming with CHILDREN. You just can't escape them!!! The food at the Gabi buffet was all inedible, I am not picky either, I love buffets but the meat was so fake tasting and dry, I couldn't eat it. Maybe if we stayed longer than 1 night and tried the al a cart places it would have been better but we didn't want to chance it. Over all, this place is average, maybe if you've never been to an AM Resort brand then this place is like paradise but I guess we got spoiled at Secrets and Breathless to appreciate a resort such as The Reserve. Our room was very dilapidated too, and the light switched... WTF nothing makes sense!! The room had so many broken things in it, the shelf below the sink was broken, the doors on the "kitchen" were all busted up some didn't open they were nailed shut and the knobs missing... I mean come on... you can't charge that much $$ for a 2-3 start quality experience... I'm sooooooooo glad we switched to Breathless but sad we wasted a day at the Reserve.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rachael R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paradisus P, General Manager at The Reserve at Paradisus Punta Cana, responded to this review, 24 December 2013
Dear Rachel R,

Receive warm greetings from The Reserve at Paradisus Punta Cana; thank you for taking from your time to share us your experience.

We deeply lament the fact that we were unable to meet your expectations, being our main priority to exceed our guests experience and make them feel the Pure Freedom experience, you can be sure that every comment and feedback is already addressed to its responsible, our purpose is to make sure that this situation does not repeat again to any other of our guests.

We would love to have a second chance to prove you what we are really made of, our team will make sure that you receive the service and attentions you deserve.

Please do not hesitate to contact us in case you decide to give us a second chance; we are looking forward to hear from you.

Regards,

Eduardo Perera
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

5,110 reviews from our community

Traveller rating
    3,969
    775
    248
    71
    47
See reviews for
2,550
1,326
56
99
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (831)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Hungarian first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Waterford, Michigan
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 December 2013

I had the best time of my life at the Paradisus Punta Cana - Reserve section. Jose, Jherinson R., Elaidy Montero, Julio,-- Very Nice!!!!Drinky, Drinky!!! The rooms were absolutely beautiful, the food was over the top, the service was impeccable. This resort will be the one I go to for the rest of my life.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Heidi W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paradisus P, General Manager at The Reserve at Paradisus Punta Cana, responded to this review, 24 December 2013
Dear Heidi W,

Receive warm Greetings from The Reserve at Paradisus Punta Cana; thank you for choosing us as your holiday destination.

We really much appreciate you warm words and the gratitude to our team, especially to Jose, Jherinson, Elaidy Montero and Julio, we know how lucky we are having them on our team, their passion and commitment is what makes us what we are and more.

Please do not hesitate to contact us for your next visit; we are looking forward to hear from you.

Regards,

Eduardo Perera
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shenandoah, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 December 2013

Starting with Wander, he was available to answer any questions we had. Very informative and friendly. Our concierges,Fernando mongo and Luis Nunez were excellent and made our week stay enjoyable....they were both pleasant, helpful and always smiling!!! My friend and I had the opportunity to get a massage...see Victoria and kocasta(at the reserve pool side) for a great massage....they were also very friendly. We also had a great time at the pool bar......we met Jesica Perez, Jose David, Yael and Jose Alexis.....there might be one or two names we missed....they were all awesome...very entertaining and fun time! Even the waiter who came around the pool yelling....drinky....drinky....was always upbeat and smiling (sorry but didn't catch his name). Food was great. Staff was excellent! Beach at the reserve was kept clean...no seaweed..check-out was a breeze with Elaidy Montero. Highly recommend this resort.....one very negative was getting out of airport....very crowded....too much confusion. Also, the casino did not offer the table games we expected.

  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jacqueline W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paradisus P, General Manager at The Reserve at Paradisus Punta Cana, responded to this review, 24 December 2013
Dear Jacqueline W,

Sunny Greetings from The reserve at Paradisus Punta Cana; it was an absolute honor to host you during your holidays.

Please be absolutely sure that we will congratulate Wander, Fernando, Luis, Victoria, Jesica, Jose, Yael, Alexis and Elaidy for their exceptional labor and most of all, for exceeding your expectations, we know how lucky we are to have such a professional and committed team.

We will be waiting for you in a near future; please do not hesitate to contact us for your next visit.

Sincerely,

Eduardo Perera
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 14 December 2013 via mobile

My husband and I and our friends, the Webb's, spent a fantastic eight days at the Paradisus in Punta Cana. Our room was upgraded on our arrival to a section called the Reserve and it consisted of an 800 square foot suite complete with a jacuzzi and our own swimming pool! We also were able to receive the best massage ever by Victoria and Kocasta who made us feel fantastic after a long day lounging in the sun!!! The grounds were spotless and the scenery was unbelievable!! Our concierges, Fernando Mengo and Louis Nunez, made all of our dinner reservations for all of the restaurants which served appetizing menus from seafood to steak!!! After dinner at one of the nine superb restaurants we would go to the Gabi Club where our newfound friends Jesica Perez, Jose Alexis, Jose David, Lenin, and Yael would make us some of the best frozen margaritas and piña colada ever!!! They were such fun to be with with their singing and dancing and most of all their friendliness!!! We had such a good time we hated to leave this paradise, but when we did Elaidy Montero M. made it so easy to check out for our trip back home. We will surely come back again soon!!!

Susan & Stan Kayesuski

Stayed December 2013, travelled with friends
Helpful?
1 Thank Susan K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paradisus P, General Manager at The Reserve at Paradisus Punta Cana, responded to this review, 24 December 2013
Dear Susan k,

Receive warm greetings from The Reserve at Paradisus Punta Cana; we really appreciate you taking the time to share us your experience.

Thank you for letting us host you during your vacations, we love to learn that we were able to exceed our guest expectations by providing them the service and treatment they deserve. You can be sure that everything about your stay was carefully planned in order for you to have an unforgettable experience.

We will congratulate our team; especially those who made you live the Pure Freedom experience to Just Be.

Please do not hesitate to contact us for your next visit; we will be waiting for you with our arms wide open.

Regards,

Eduardo Perera
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Punta Cana
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 14 December 2013

Great staff, great food, great facilities. There is a bit of a walk to the beach, but they do provide a shuttle. However, enjoy the walk to the beach with your significant other. The scenary is beautiful. Every restaurant had very good food and service. Oh yeah, the Reserve beach area is very well maintained and has a nice little bar with wait service if you want. We walked the beach a lot and I would say the Paradisus had one of the nicest, well kept beaches. Would go back to the Reserve again.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Melia Hotels International

Helpful?
1 Thank Thomas N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paradisus P, General Manager at The Reserve at Paradisus Punta Cana, responded to this review, 24 December 2013
Dear Thomas N,

Sunny Greetings from The Reserve at Paradisus Punta Cana! thank you for choosing us as your holiday destination.

We really much appreciate your warm words, our guest’s comments and feedback is what gives us the straight to keep loving and honoring what we do. We will encourage our team to maintain the passion and service oriented attitude, in order to always provide awesome stays.

Please do not hesitate to contact us for your next visit; we are looking forward to hear from you.

Sincerely,

Eduardo Perera
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
34 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 14 December 2013

Just returned from our first time in the Dominican Republic and we found the island a great destination for the beach, ocean, food and just relaxation. Staying at the Reserve at Paradisus was the best decision that we made. The landscaping was spectacular, and they were always cleaning and pruning the grounds. It is a large resort but we never found an 8 minute walk to the beach excessive. Besides there were lots of trams driving around to pick you up if you require one. We stayed at Building 36 and our concierges Fernando really made our holiday and addressed all of our needs promptly and always with a smile. I had some medical issues while staying there and I felt that Fernando went above and beyond attending to me while I was in the hospital and assisting my wife contacting me while I was away. We had a bottle of Champaign and fruit bowl in our room when I got back.
We found the food and the variety of restaurants fantastic. There were so many restaurants that we did not have time to visit them all. I guess that means we have to go back again. Once again I would like to thank Fernando for everything he did to help and make our stay so memorable.
PS don’t forget to tip your waiters

Room Tip: Found staying on the ground floor great and easy access to the pool without having to deal with stai...
See more room tips
  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dbmiller123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paradisus P, General Manager at The Reserve at Paradisus Punta Cana, responded to this review, 24 December 2013
Dear Guest,

Receive warm Greetings from The Reserve at Paradisus Punta Cana; it was a great pleasure to host you during your holidays.

Thank you very much for your kind words, we are happy knowing the unbelievable great time you had, most important we feel gratified knowing that we were your choice to visit for the first time this beautiful country as is Dominican Republic.

We will congratulate those who made you stay as wonderful and unforgettable as possible, especially to Fernando who made your experience his and made sure that you had the service and attentions you deserve.

Please do not hesitate to contact us for your next visit; we are looking forward to hear from you.

Regards,

Eduardo Perera
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dominican Republic
1 review
Reviewed 13 December 2013

never heard of the Dominican Republic before but when my Son Greg told me that was his wedding destination I was On Board right....and So Glad I did...this place is the Greatest Place I have ever been...I can not say enough about this place except TOTALLY AWESOME the hotel itself was unbelievable and the STAFF was EXCEPTIONAL and our Conceaire JENNIFER was unbelievable in taking care of your needs so if You want a Trip to Paradicse the Reserve at paradisus is THE BEST...

Room Tip: room 1421 is the best everyone was jelous of me for it... corner room 1st floor right across from th...
See more room tips
  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Thomas B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paradisus P, General Manager at The Reserve at Paradisus Punta Cana, responded to this review, 24 December 2013
Dear Thomas B,

Sunny Greetings from The Reserve at Paradisus Punta Cana! thank you for taking from your time to share us your experience.

It is more than great to learn that we were able to exceed your expectations, there is nothing more gratifying than a comment named ‘’Days in Paradise’’, your kind word made us feel proud and secure that our team is only working for our guests satisfaction.

We will congratulate Yenifer, for her unbelievable and caring service, you can be sure that she is thrilled to hear from you.

Please do not hesitate to contact us for your next visit; we will be waiting for you.

Sincerely,

Eduardo Perera
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Punta Cana hotels
2.4 mi away
The Reserve at Paradisus Palma Real
1.0 mi away
Iberostar Grand Hotel Bavaro
0.0 mi away
Paradisus Punta Cana Resort
Paradisus Punta Cana Resort
#20 of 111 in Punta Cana
12,800 reviews
Show Prices
Show Prices
Show Prices
14.6 mi away
Zoetry Agua Punta Cana
Zoetry Agua Punta Cana
#3 of 111 in Punta Cana
4,154 reviews
3.6 mi away
Hard Rock Hotel & Casino Punta Cana
2.2 mi away
Now Larimar Punta Cana
Show Prices
Show Prices
Show Prices

Been to The Reserve at Paradisus Punta Cana? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Reserve at Paradisus Punta Cana

Property: The Reserve at Paradisus Punta Cana
Address: Bavaro Beach, Punta Cana, Dominican Republic
Phone Number:
Region: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
Ranked #5 of 111 Hotels in Punta Cana
Price Range (Based on Average Rates): £££
Hotel Class:5 star — The Reserve at Paradisus Punta Cana 5*
Number of rooms: 170
Reservation Options:
TripAdvisor is proud to partner with Melia, Southall Travel, Booking.com, Hotels.com, Expedia, Ebookers, TripOnline SA, Priceline, Traveltool, S.L.U. and HotelQuickly so you can book your The Reserve at Paradisus Punta Cana reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing