We have spent a wonderful week at this resort. The Reserve is part of a larger resort, whereby the main resort is busy, lively and lots going on. The couples only (Royal Service) is small and then there is the Reserve, which is newer and in my opinion far nicer. Whilst it is pitched for families, there is much more of a calmness to the place and the kids pool is separate to the large main pool.
The only downside is that it is only families that can reserve cabana's round the pool and beach. So, if you're looking for some shade you need to be up early to get up early to grab one of the non-reserved for the day. Didn't bother me so much as at nearly 28 weeks pregnant I'm up at 6am, but definitely needed the shade in order to sit out.
The staff are extremely proud to work at the Reserve and all seem to really enjoy working there. Everyone was very attentive. Special mentions should go to Iris (our concierge) who made sure everything was perfect for the day, including restaurant reservations. Also to Santo and Emilio who ensured we never were without a drink by the pool. They were both always walking around with a smile and remembered preferred drink orders from previous days too.
Staying at the reserve you have access to all the restaurants and if staying for a week you never need to go back to dinner at the same place twice. Definitely try the red snapper at Fuegos and Ventos is
also very good. We were lucky enough to win a romantic meal for two on the beach - a reason in itself to get involved with the daily activities. This was superb and Edward (our waiter for the evening) was very attentive.
Would definitely recommend this resort to anyone looking to get away to relax and have the option to get involved with a more lively resort if they want.
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