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“Great place to stay!” 4 of 5 bubbles
Review of The Reserve at Paradisus Punta Cana

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The Reserve at Paradisus Punta Cana
Ranked #4 of 110 Hotels in Punta Cana
Certificate of Excellence
GreenLeadersSilver level
Schaumburg
1 review
“Great place to stay!”
4 of 5 bubbles Reviewed 14 June 2014

The place is one of the most beautiful resorts I've ever stayed in. Service was amazing, if you meet Bertelio (best bartender), or Ruben (friendliest guy) then you will be pleased. They helped make our trip successful and I would recommend this place to anyone. If visiting the DR, come here and I promise you will have a blast. Rooms are nice, drinks were good. Order the manajuana! DOMINICAN POWER

  • Stayed June 2014
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank NickAnzo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paradisus P, General Manager at The Reserve at Paradisus Punta Cana, responded to this review, 17 June 2014
Dear Nick,

Receive warm Greetings from The Reserve at Paradisus Punta Cana; it was a complete honor to host you during your holidays. Thank you for choosing us, you can be completely sure that it will always be an honor to serve and accommodate you.

We are glad to know that our team was able to exceed your expectations, especially Bertilio and Ruben; we will congratulate them and let her know how gratified you are with their attentions and professionalism.

We are looking forward to hear from you for your third visit; please do not hesitate to contact us.

Regards,

Eduardo Perera,
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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4,821 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (788)
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English first
New York City, New York
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed 13 June 2014

After much planning and coordinating everyone's busy schedules, we traveled to Punta Cana with our children and grandchildren the week of May 3-10th, to celebrate "my big birthday".

Having stayed at the Paradisus Punta Cana, as a couple, in the past, and always having having the greatest of times, we didn't know how it would be when trying to please 9 people ranging in ages from 5-69.

Where do I begin to explain the experience, and how do you thank people who made sure all of our needs and wishes were taken care of? I will try to list everyone who contributed to make this experience, one that none of us will EVER forget, but suffice it to say, everybody we came in contact with, provided us with amazing service.

Upon our arrival we were greeted by the incomparable Dhoralix Polanco. She immediately made us feel like we were family coming for a visit. She listened to all of our requests and made sure that they were fulfilled right from the start.

We had reserved three family suites, and requested family concierge for our kids, as well as rooms facing the pool, which we knew would be quieter. Wish granted. Dhoralix' s efficiency and incredible warmth go above and beyond any expectations. Even one night, when one of my granddaughters lost her stuffed animal (without which she couldn't go to sleep), Dhoralix organized a posse to locate the missing "doggie" and personally delivered it to my son's room around midnight, which by the way, was past her quitting time. Needless to say, that saved the day for all of us. I can't say enough about Dhoralix and her dedication. Te queremos mucho Dhoralix.

Also, our family concierge was Hairol, who catered to my grandchildren's every wish and was always available via phone to assist us in anything that we needed. He was also involved in our search for "doggie". Thank you Hairol. The Stal family thanks you.

Also, upon our arrival, we were also greeted at the Reserve by Christelle Luchini, who treated us like old friends, and continued to check on our welfare throughout our stay.

We had reservations to several of the restaurants and the food was always good, always trying to accommodate our needs, which is not always easy when you're traveling with young children.

Thank you to Lillian Perez at Mole, who went above and beyond to try to cater to the kids. Ysabelita Paredes, thank you. Wendy Zapata at the Gaby in the Reserve and at Vento, THANK YOU. Also Johardo Mejia Ramirez at Gabi as well as Jose Reynoso, Candida Pacheco, Willis Pascual, Antoni Cid, Joanilin Figueroa and lets not forget the cook Ricardo Solano, a true gem.

The pool at the Reserve is beautiful and relaxing, and Emilio (drinky, drinky) is amazing. He remembered all of our names and favorite drinks (what and incredible memory), and made sure we always had a drink on hand. We are sorry we didn't see you on the day we left, but left you a personal thank you note with one of your co-workers. Hope you got it. Susan, Fred, Lisa, Brian, Jason and the kids, say thank you for making us feel so welcomed.

The beach is clean and beautiful. Our grand kids loved it. Plenty of chairs and shade. Water is a little rough though. Sand toys were provided for the kids every day and we were pampered beyond words by the beach butler, José Luis de la Palma (mi familia). OMG!!!! No words could describe how incredibly attentive he was from making sure our drinks were always refreshed to getting more toys for the kids or extra towels, if needed. José Luis, thank you, thank you, thank you!

Our rooms were immaculate and the mini fridge was always stocked. All the adults used the spa and everyone had a wonderful experience. Thank you, ladies.

The show the cook put on at the Hibachi restaurant, was the delight of the kids and grow-ups alike.

To Carlos Valdez, Food and Beverage Assistant Manager, thank you for going the extra mile and making sure that our lunch at La Palapa (adults only) was super special, as well as delicious. We can't thank you enough for your warm reception.

Fuego Restaurant was a favorite of the whole family.

The Kids zone was fun for the little ones. Maybe they should have more activities for the older kids.

Thank you to Elvis George and Eddy Wilson (bell boys at the Reserve)

I'm sure I'm forgetting someone and if I did, I apologize. Even the guards that stand along side the beautiful grounds, have a smile and a "Hola" ready to greet you as you pass by.

We are seasoned travelers and have been all over the world, and can honestly say that Paradisus Punta Cana lives up to it's name: Paradise. I wonder upon reading some negative reviews about this place, whether these people stayed at the same place where, time after time, we receive impeccable and courteous service. The staff a this hotel, work hard to try to please. I did see, however, on a couple of occasions, guests who behaved poorly and treated members of the staff disrespectfully. As they say, you can't please everyone. But as far as this family is concerned, we still can't stop talking about our wonderful time at your hotel.

My husband and I are already talking about our next stay at Paradisus (just the two of us this time) =0). It's already in the works.

Gracias everybody. You are the best!!!! Thank you all.

Love,
The Stal family

  • Stayed May 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank sueboo_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
5 of 5 bubbles Reviewed 13 June 2014 via mobile

Excellent stay, would come back again. Great resort, great customer service, very accommodating. Anabel was great and very helpful. Upon arrival received free upgrade which worked out great. Gabi beach and Gabi club were the best places to eat, buffet style, but no need to make reservations so it worked out perfect for us. Beach area was great, the Reserve has there own beach area within Paradisus beach, guarded, so no street vendors can come to bother you. Bar on the beach, easily accessible, no far walking to get drinks, servers as well are there and very helpful. Thanks everyone making our vacation unforgettable!

Stayed June 2014, travelled with family
Helpful?
Thank Milda B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paradisus P, General Manager at The Reserve at Paradisus Punta Cana, responded to this review, 17 June 2014
Dear Milda,

Sunny Greetings from The Reserve at Paradisus Punta Cana! Thank you for having trusted us into hosting your holidays.

We are thrilled while reading you review, we couldn’t be happier knowing how great was your stay and how our team was able to exceed your expectations. You can be sure that your vacation was planned by a team who lives to pursuit the happiness of our guests and make them feel the unique Pure Freedom experience.

We will congratulate Anabel for her excellent job and treatment.

We are looking forward to hear from you; please do not hesitate to contact us for your next visit.

Sincerely,

Eduardo Perera
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
1 review
5 of 5 bubbles Reviewed 13 June 2014

Great Hotel..Great Service..Friendly people..Staff was Amazing..

Thanks to Celso Peralta , Emilio Valdez . Diosmery Francisco , Adalgiza Morla, Jose Reinoso and the great Cheff at the Hydro Grill Simbest.. ( Elvis )

A big big Thank you to Silvio Lantigua .. who made the stay just amazing..

First and definitely not the last visit to the Reserve..

You guys are amazing..

( The Hanna Family )

Room Tip: Stay at the Reserve
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  • Stayed May 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Amir H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paradisus P, General Manager at The Reserve at Paradisus Punta Cana, responded to this review, 17 June 2014
Dear Amir,

Receive warm Greetings from The Reserve at Paradisus Punta Cana; thank you for having selected us as your holiday destination.

We are very glad to learn that we were able to exceed your expectations and you had a remarkable experience. We will surely extend your gratitude to Celso Peralta, Emilio Valdez, Diosmery Francisco, Adalgiza Morla, Jose Reinoso & Silvio Lantigua for their kindness and remarkable service.

Please do not hesitate to contact us for your next visit; we are looking forward to hear from you.

Regards,

Eduardo Perera.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Punta Cana
1 review
5 of 5 bubbles Reviewed 12 June 2014

I was at The Reserve and was unbelievable experience. the services, the food and the attention was magnified. Thanks to ASIA and ANABEL. Antony Cid, Wandy Zapata, Katherine...thanks everybody..I will come back soon.

  • Stayed May 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Melia Hotels International

Helpful?
Thank Roberto R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paradisus P, General Manager at The Reserve at Paradisus Punta Cana, responded to this review, 17 June 2014
Dear Roberto,

Thank you for choosing The Reseve at Paradisus Punta Cana as your holiday destination; it was a complete pleasure to host you.

In behalf of The Reserve team, especially from Asia, Anabel, Antony Cid, Wandy Zapata & Katherine we would like to thank you for your kind words and for letting us host your vacations; being our main priority to exceed our guests expectations, we are glad to know that you had a wonderful family vacation. We will congratulate our associates for serving you as you deserve and for always showing the commitment and passion for what we do.

Please do not hesitate to contact us; we are looking forward to hear from you.

Sincerely,

Eduardo Perera.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Merritt Island, Florida
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 11 June 2014

We just returned from The Reserve at PPC, stayed June 3, 2014 through June 10, 2014. I don't know if I've ever felt compelled to write a review before, maybe once. Myself, my wife Julie and son Logan all went on the trip. We have been to most of the Caribbean Islands, Costa Rica and other parts of the world.I would like to start out by saying, the trip was excellent. The staff at The Reserve were very accommodating to us. We stayed in the Family Concierge area, in the one bedroom suite. The room had a king sized bed, a pull out couch bed, two T.V.s, mini fridge, huge jetted tub, bathroom with a shower, separate toilet area and a balcony. Furnishings were very comfortable. Probably 8 English channels on the T.V.'s. We were very happy with the rooms. Our concierge made all of our dinner reservations for us, with ease. We even needed to change 2 reservations and they found a way to do that. Special thanks to Sandra C.for being so great with us. The food: I'm not sure what some others are looking for in food. We tried all of the restaurants, except Passion and Aqua. We did not have a bad meal. Not one. The food is not "American", so don't expect that. The wide range of choices were appreciated and well thought out. The beach was clean and well taken care of, with towels in little huts strategically placed around the area. We NEVER had a hard time finding towels or chairs. Maybe we just got "lucky". The guys working the beach getting us water and soda were awesome. Everyone went out of their way for us. The pool area was very nice as well. Swim up bars and food if you so desired. Very cool. We knew very little Spanish, but were trying hard to learn, I think the resort employees really appreciate the effort. They helped us learn the language and were so fun to talk to in Spanish, (a little),
by the time we left. We did not tip until our last day, and did so accordingly. We would definitely go back to the Reserve and most likely will. Look, go there knowing it's not the USA or Canada. It is different but incredibly fun, accommodating and we met some of the friendliest people we ever have met.
From the Front desk to the guys working the grounds, it was always an "hola, como este a" and a smile. Simply amazing.
We met some special people there and would like to shout out to a few in particular, in no certain order... "mi amigo" Ramon Ramirez, Maiker Ramirez, Oneida Zarilla and Santos Fria, at the Reserve Beach, just great people.
Fabio V. Romero, Rafael Diaz and Maria Carelasosa from the Reserve activities.
Daniela Calazado (the shoe), Elaiday Montero and Alexis Guzman at the Reserve Front desk.
Sandra C., our Family Concierge. Awesome people. Look for them, you won't be disappointed.
and Jose at the Reserve pool area restaurant.

Hope this helps anyone trying to make a decision.

If you go, look the people up, they will make your stay even more special.

~Jake

Room Tip: Try the canopy tour in the mountains, parasail on the beach. Haggle prices for excursions. You can g...
See more room tips
  • Stayed June 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank JakeSuth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paradisus P, General Manager at The Reserve at Paradisus Punta Cana, responded to this review, 17 June 2014
Dear Jake,

Thank you for choosing The Reserve at Paradisus Punta Cana! We dearly appreciate your kind and positive comments.

Your feedback means everything to us! We have no doubt that the Family Concierge team planned your holiday as if you were part of theirs family and it is great to learn that as a result you had a great vacation.

All our collaborators mentioned by you that are actually the ones who made everything possible during your stay are happy knowing that their service and attention won your gratitude!

Please do not hesitate to contact us for your next visit.

Sincerely,

Eduardo Perera.
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 10 June 2014 via mobile

We couldn't have picked a better place for our honeymoon or any type of vacation. Every aspect of the resort was perfect.

The rooms were incredible. Although we were rarely inside the rooms, it was still overwhelming to have such a nice and big room. We stayed in the Reserve and it was everything we imagined. We were greeted with champagne and lunch for the two of us. We felt like royalty from the beginning (and we didn't even choose the royal service rooms).

The set up of the resort is amazing. The short walk to the beach is more than worth it because of the sights, sounds, and activities they have for you along the way. If walking isn't for you, they have trolleys that seem to go every 20 seconds to and from the beach.

The food and service were better than we imagined. Dinners were amazing whether it was a buffet or sit down restaurant. Poolside/beachside service was great. The enthusiasm of the staff made every minute more fun. In particular, Jose De Los Santos was an excellent server. He knew our drinks of choice and was always smiling when he was around.

But by far the best part of the trip and what sets this place apart from others is it's entertainment staff. On the first day we wandered down to the beach to scope out what there was to do, before we knew it, my wife and I were in a 6 on 6 volleyball match. This happened each day because the staff is actively engaging guests and also playing in the activities themselves. It made it much easier to play each day. And by the end of the visit it felt like we were a part of a group. Staff members Ruben Dario, Jose Fernandez, and Noel all stood out to us because their enthusiasm was so high and they always sought us out to participate. Another cool thing was that after hanging out with these guys during the day, you would see them all decked out for the Shows at night. There were different shows every night and each one was better than the one before.

I can talk all day about the positive experiences we had on this trip. I highly suggest this place, but make sure you check out an participate in as much as they have to offer. Try some of the excursions. Hang out with the staff. Try every food and every drink. And if you can, do the Reserve rooms. The perks outweigh the short walk to the beach.

Can't wait to come back!

  • Stayed June 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Jonathon R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paradisus P, General Manager at The Reserve at Paradisus Punta Cana, responded to this review, 17 June 2014
Dear Jonathon,

Receive warm Greetings from The Reserve at Paradisus Punta Cana; thank you for selecting us for such a special occasion as it was your honeymoon.

It is always great to learn that we were able to exceed our guest expectations and even better to know that our associates provided the exceptional service that characterizes us. We dearly hope to welcome you back in a near future. You can be sure that Jose De Los Santos, Ruben Dario, Jose Fernandez, and Noel will be deeply appreciated by your warm words and to know how great you felt with each of them.

Please do not hesitate to contact us for your next visit; our great food and restaurants will be waiting for you.

Kind Regards,

Eduardo Perera.
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Reserve at Paradisus Punta Cana

Property: The Reserve at Paradisus Punta Cana
Address: Bavaro Beach, Punta Cana, Dominican Republic
Phone Number:
Region: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
Ranked #4 of 110 Hotels in Punta Cana
Price Range (Based on Average Rates): £££
Hotel Class:5 star — The Reserve at Paradisus Punta Cana 5*
Number of rooms: 170
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