Just got back from a week stay. Had the adjoining family concierge master suite rooms, one with king bed the other with 2 queens. Facilities and grounds were impeccable. The people and place were beautiful. Overall an amazing week that I would repeat without hesitation. Trip advisor is spot on with the ratings on this resort. I suspect the higher rated resorts are adult only and have higher end food. The food was "good", easily accessible and plentiful but not extraordinary. If I were paying a la cart to eat at the restaurants, I probably wouldn't pay to go back to any of them. That is by no means a complaint! We didn't have a single "bad" meal and the service was excellent. We just didn't find the dining to be as excellent as everything else about the resort. The grilled grouper at Gabi lunch buffet was excellent and the pizza from the poolside grill was surprisingly good. Ramon Ramirez, Maike Ramirez(Mikey Mikey Drinky Drinky) Sant Fria an Aneida? at the Reserve beach were awesome. Could not ask for better beachside service and overall pleasant people to spend your beach days with. The drinks were stellar and frequent, what more can you ask for? As a tip, buy a Hydroflask, www.hydroflask.com and take it with you and you will get 18oz drink refills that stay cold vs. 8oz plastic cups with frozen drinks that melt as fast as you can drink them. Ovidio Pavillis, our Family Concierge went above and beyond to make our stay nothing but extraordinary. Thanks for making every day unique and something to remember. Fabio was always present and friendly, reminding us to catch the nightly entertainment which was in fact very entertaining. Buy cigars for nightly enjoyment by the North Bar. The gentleman who works there frequently is very helpful. I believe his name is Antonio? He hosts a poolside cigar demo on Wednesdays. If you want some to take back home, the Don Carlos he sells are great. Otherwise they are cheaper at the duty free airport store. I noticed the wooden sculptures that they peddle on beach were also cheaper in the airport. Overall a wonderful family vacation that I can wholeheartedly recommend.
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