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The Reserve at Paradisus Punta Cana
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Reviews (5,856)
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Reviewed 21 July 2014

Just came back from a week at the Reserve w/ my family. We have kids ages 5, 13 & 17. We got adjoining rooms & the family concierge service. It was a great vacation all around. The rooms were modern & very clean. Estefania, our concierge, was outstanding, and the resort pool and grounds were the nicest we've ever seen. I can't say enough how well-kept & perfectly manicured the grounds are - kudos to the groundskeepers who never seem to get mentioned in these reviews! Our favorite restaurant by far was The Grill. Their ribeye steaks were incredible & they had a more "american-style" salad buffet. The beach was beautiful & the water perfect, and the private section for Reserve guests was awesome. Everything about this resort was first-class & I would recommend it to anyone looking for a great, all-inclusive resort vacation. We will go back for sure.

Room Tip: Pay for the Reserve & family concierge service. Well worth it!
  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Rugry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 July 2014

This is our second stay at this property. We prefer the Reserve with the private pool and access to the Gabi restaurant. Loved the fact they offered exercise classes since our last visit. Loved the service we received poolside. Special mention to Noel and Jose De Los Santos. Great job guys! See you in 2015.

  • Stayed: April 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Joni_GA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 July 2014

Wonderful Hotel with remarkable beach and extra large own garden area: easily the best in this area and probably the whole island.
Totally clean and neat. Walking along the beach and comparing to the other resorts, this one did have the best beach location and best facilities.
Lots of different restaurants, but even the buffet ones vary every day and would suffice alone: but many a la carte options exist. Overall food was the best of all All-Inclusive Vacations we tried - and we did already try a lot...
Spent 3 weeks there - never got boring: every day has a lot of different activities: dance courses (local dance types), sports, but also painting classes, and lots of other creative stuff.
Excellent, very nice and intelligent (they speak so many languages!) staff in animations department made some long lasting impressions: Ana, Ruben, Maykol, José, Rafael, Angelica, Warlin, Noel, and of course Fabio!
Also all the rest of the staff (waiters, barkeepers, etc) we forgot the names by now were always helpful and nice.
We miss the vacation already and think about coming back!

  • Stayed: July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
5  Thank GermanVacationer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paradisus P, General Manager at The Reserve at Paradisus Punta Cana, responded to this reviewResponded 21 July 2014

Dear German,

Sunny Greetings from The Reserve at Paradisus Punta Cana! Thank you so very much for your kind words and positive feedback.

We are so glad knowing what a remarkable holidays you had and how much you enjoyed our Luxclusive service, our everyday different activities, and of course the great service from our associates Ana, Ruben, Maykol, José, Rafael, Angelica, Warlin, Noel and Fabio.

Please do not hesitate to contact us for your next visit; we are already looking forward to welcome you back.

Sincerely,

Eduardo Perera
General Manager

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Reviewed 19 July 2014 via mobile

This hotel was beyond my expectations!!! All the staff was extremely friendly( really friendly). The food was delicious and I love their small portions. It helped me not over indulge while at the same time enjoying the food. The pool was so clean and hardly burned my eyes while swimming! The restaurants were excellent. I can go on and on. But make sure you bring sun screen. Sun in strong over there!!

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank kat s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paradisus P, General Manager at The Reserve at Paradisus Punta Cana, responded to this reviewResponded 21 July 2014

Dear Kat,

Thank you for selecting The Reserve at Paradisus Punta Cana as your holiday destination; it was a complete pleasure to host you.

It makes us real happy that we were able to exceed you expectations! We will congratulate our team for providing you an extremely friendly service.

We hope to have you back in no time and please do not hesitate to contact us for your next visit.

Sincerely,

Eduardo Perera
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 July 2014 via mobile

Wow... Where can I start.. It's been an incredible 7 days of our life...
Resort.. This place is incredible and it has one of the most beautiful landscaping you will ever see and you would want to take your camera with you anywhere you go!!
Beach... Wow and the private beach with the most comfortable chairs and a butler service only at the reserve beach and the ocean is outstanding
Rooms.. The rooms are very spacious and always clean and the beautiful thing is that there is a door that separates the bedroom from the rest of the room for privacy ...
Main pool... Wow wow Wow
Words can't describe how beautiful and always clean it is .. And the butlers around the pool are awesome with drinks all day, Drinky drinky lol thanks to Jose for the drinks all day long!!
Concierge desk ... We were staying on building 39 and Annabelle was wonderful and probably the most helpful person and willing to do anything to make you happy:) and she also did a surprise bathtub party in the room one night for kids with balloons and cupcakes.. Thank you Annabelle :)
Kids Zone... Wow wow .. Did my kids have a blast, I have a 5 and 2 year olds and they had the time of their lives .. My son didn't want to come out of there he wanted to stay there all day long... My daughter at first didn't want to go but thanks to Berlis and Martina and Angelina my daughter gave us a break and stayed there couple of hours a day ... They treat kids as if they were their own and love them as if they knew them for a long time ... I recommend the kids zone and the activities and the pool party they do is the Best and my son had a blast!!!
I highly recommend this resort for your next family trip :) worth every penny !!
Again ,
Thank you Berlis, Martina and Angelina at the kids Zone ... You truly made my trip relaxing
Thank you Annabelle for making everything easy from restaurant reservation to any little small detail !!

Stayed: July 2014
3  Thank Salim Ranin Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Paradisus P, General Manager at The Reserve at Paradisus Punta Cana, responded to this reviewResponded 21 July 2014

Dear Guest,

Receive warm greetings from The Reserve at Paradisus Punta Cana! Thank you for selecting us as you holiday destination.

We are incredibly glad knowing that you had 7 incredible days with us and how much you enjoyed our grounds, beach, the service from Jose around the pool, the attention from Anabel and her wiliness to do everything to make you happy; the Kids Zone’s team especially Berlis, Martina and Angelina and the love showed to your kids.

Thank you for this positive feedback! We dearly hope to have you back real soon and please do not hesitate to contact for your next visit.

Kind Regards,

Eduardo Perera
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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