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“Great hotel, great location”

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Four Points by Sheraton Puntacana Village
Ranked #68 of 114 Hotels in Punta Cana
GreenLeadersGold level
Reviewed 13 August 2014

We spent only one night on this hotel, but the service was great. The rooms are very comfortable and the building is about one year old. It is super close to the airport, and to the Punta cana village. They also offer a shuttle that takes you to playa Blanca which is a very beautiful beach. There is a restaurant and bar there. We crossed the street to the village to explore and there are many eateries and at the end there is a supermarket. This was a very nice stay.

  • Stayed: August 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Bluebirdragon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alberto A, Executive Director of Hospitality at Four Points by Sheraton Puntacana Village, responded to this reviewResponded 22 August 2014

Dear Bluebirdragon:

We are happy that you had a good one night stay in our hotel and that you enjoyed the rooms, the shuttle, the amenities of Puntacana Resort & Club, our Puntacana Village among other things.

Thank you for taking the time to review us and we hope to see you here back soon or in our new marvelous hotel on the beach, The Westin Puntacana Resort & Club.

Have a great day!

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228 - 234 of 538 reviews

Reviewed 10 August 2014

(SPG Gold Status) This is the second time we have stayed at this hotel. We previously stayed here in February 2013, when the hotel had recently opened. As I travel frequently for work, I try to stay at Starwood hotels whenever possible, not only for the points, but also because they are consistently a great hotel brand. We spent half our vacation here and half at another resort. From the very beginning with Julia helping during check-in, the experience was extremely pleasant! I was able to get into my room early, as everything was ready and my flight had gotten in early.
The hotel is located about 5 minutes from the Punta Cana Airport (PUJ). Despite its proximity, you don't hear the planes at all. The hotel has a free shuttle that runs until 11pm, so you don't have to worry about getting a taxi. At the airport, there is a telephone that is clearly marked "Four Points" that will dial directly to the front desk, so you can let them know that you have arrived. There is a separate shuttle that takes you to Playa Blanca, a golf course, the new Westin resort (another Starwood property that is beachfront), as well as several other locations. (This shuttle is different to the airport shuttle.) We only went to the beach this time. The shuttle runs about once an hour; the schedule is available at the front desk. It would be nice if the front desk had copies of this schedule for the guests to take, especially for when they want to know when the shuttle will be passing for pick up.
The room that we had was #223. It is relatively close to the elevator and the ice machine but we didn't hear them. It seemed much quieter than last time. In my previous review of the hotel, the most bothersome aspect was that at night, we heard doors closing and people walking. I don't know if they did anything to improve this, but we thought it had improved! We found this to be incredible, as there were definitely more people staying at the hotel this time, to include many families with small children.
A bit more about the room. There is no tub, just a standalone shower. No big deal for us, but something to keep in mind if you have small children and are used to bathing them in a tub. Again, the beds are really the big hit! All of the beds in Starwood hotels are spectacular, and this hotel is no exception. Two things we didn't like about the room. There was no minifridge to keep any food/water in. Also, you only get two bottles of complimentary water/day. As we traveled in August 2014, and the weather is very hot and humid, it would be great to have some more water to keep us cool.
There is a small, but functional, gym on the property, as well as a pool. The gym equipment is pretty good, but basic. There is no full body machine, but rather an elliptical, a treadmill, some bikes and free weights. The pool is only four feet (1.2m) deep and there are some nice chairs for lounging. Be aware that the towels they have by the pool are small; we ended up taking our towels from the room.
We had wi-fi and breakfast included in our stay. The breakfast improved from our last visit, and we were both happy to see some traditional Latin American foods -- since we are both from South America -- as opposed to just a typical continental breakfast. A special thanks to Juan, Argenis, Leiny, and the young boy (el muchacho pelirrojo cuyo nombre no sabemos) who were all very helpful and courteous during breakfast!
We can't wait to return on our next visit to Punta Cana!

Room Tip: Rooms toward the back of the hotel will experience less foot traffic, as across from the front of th...
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  • Stayed: August 2014, travelled as a couple
    • Value
    • Location
    • Service
4  Thank GlobalDenizen8084
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alberto A, Executive Director of Hospitality at Four Points by Sheraton Puntacana Village, responded to this reviewResponded 13 August 2014

Dear GlobalDenizen8082:

We are happy to hear that you decided to return to our hotel and we thank you for giving us such a detailed positive review.

We are glad that you found so many positives in the hotel, that you singled out so many of our staff and that you found improvement in regards to noise control and our buffet breakfast since when we started the hotel. We are also glad that you enjoyed some of the amenities of Puntacana Resort & Club.

Hopefully you will return soon to our hotel or give a try to The Westin Puntacana Resort & Club, which you obviously have been to according to your review.

Have a great week!

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Reviewed 2 August 2014

Absolutely fantastic hotel with great and friendly staff. They treat you like family and take good care of you. Very clean hotel as well with a breakfast buffet. They had a free shuttle service that went to the Westin Resort and private beach, as well as several other locations. Only reason it's not 5/5 is because it's a little far from Bavaro Beach (25-30 minutes).

  • Stayed: July 2014, travelled with friends
    • Location
    • Sleep Quality
    • Service
Thank Tal_Hameed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alberto A, Executive Director of Hospitality at Four Points by Sheraton Puntacana Village, responded to this reviewResponded 11 August 2014

Dear Tal_Hameed:

We are glad you enjoyed our hotel so much and we hope that you return soon or try our new beautiful hotel on the beach, The Westin Puntacana Resort & Club.

Have a great day!

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Reviewed 2 August 2014 via mobile

This was our first stop in Punta Cana... we stayed there 2 nights.. the staff was very friendly... our plane was delayed a few hours and arrived after hours into Punta Cana, even tho the shuttle had stopped running the hotel arranged to pick us up... awesome... hugh points...

The hotel is very close to the airport... about 5 min if that.. very clean... the best beds in the world... food was excellent, at the restaurant...

There is no beach access for the four points but the shuttle takes you to their sister hotel, the Westin where you can go down to the beach or use their pools.. absolutley wonderful...water was gorgeous, not very crowded... very nice...

Looking forward to returning... 8 thumbs up from my family and I... highly recommend...

Stayed: July 2014, travelled with family
Thank Kd1316
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alberto A, Executive Director of Hospitality at Four Points by Sheraton Puntacana Village, responded to this reviewResponded 5 August 2014

Dear Kd1316:

We are glad that your visit to the island started with a stay in our hotel and that you had such a great stay.

We are glad that you enjoyed so many features of our hotel especially the facility to be able to enjoy the amenities of Puntacana Resort & Club.

Hopefully you will return soon or try our new hotel, which you saw, The Westin Puntacana Resort & Club.

Have a great week!

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Reviewed 25 July 2014

Had to stay an extra unplanned day in paradise. Hotel is on same privately owned resort with the airport. Safe place and friendly staff. I was traveling alone. Front desk was very helpful to tell me about the area. My room was very nice and comfortable. Every inch of the hotel from room, furniture, decor, bathroom, lobby, bar/restaurant and patio seating were very clean and felt new. Pool is tiny but good for a wet dip.

Breakfast - buffet style of basics (eggs, french toast, bacon, fruit, BEST oatmeal)
Lunch - I had a DELICIOUS mushroom swiss burger.
Dinner - I had an AMAZING bowl of spinach ravioli with Alfredo sauce.

There's a village of shops and restaurants just across the street. Very rustic and caribbean feel. I walked through the whole thing and stumbled across a local grocery market. Bought a bottle of wine, smokes and some snacks for the trip home... under $14 USD!! They had everything you would need from grocery, fresh meats and cheeses, toiletries, kitchenware, home goods, etc.

Wish I could have stayed longer to explore the huge resort and club, in which this hotel occupies the far corner.

  • Stayed: July 2014, travelled solo
    • Value
    • Cleanliness
    • Service
2  Thank EricaLynneVA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alberto A, Executive Director of Hospitality at Four Points by Sheraton Puntacana Village, responded to this reviewResponded 30 July 2014

Dear QBTigga:

We are glad that you had to spend an extra day in our paradise. We thank you for the very positive feedback you gave of our hotel.

We are happy that you appreciated the safety of the area, the hotel, the food, the hotel staff and that you enjoyed our Puntacana Village.

Hopefully you will come back and spend more time in our hotel or in our wonderful new hotel on the beach, The Westin Puntacana Resort & Club.

Have a great week!

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Reviewed 21 July 2014

Stayed for one night after flying in late afternoon and not feeling like travelling on to Samana the same day. Rooms are spacious & tidy. Had dinner at the restaurant - quality & service were good, the menu features the typical hotel standards (Caesar Salad, Club Sandwich, etc.). Free shuttle from airport worked well (use hotel phone between exit halls A and B - the staff at the airport knows). Free & fast Wi-Fi, at least 3 ATMs wirhin 200m around the hotel as well as all major rental car companies like Sixt, Europcar etc.

  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank kcbaed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alberto A, Executive Director of Hospitality at Four Points by Sheraton Puntacana Village, responded to this reviewResponded 30 July 2014

Dear kcbaed:

We are happy that you decided to stay a night in our hotel on your way to your final destination.

We are glad you enjoyed the hotel, liked the rooms and had a good Food and Beverage experience.

The Wi-Fi in the hotel receives a lot of great comments, we are glad you found it efficient.

We are also happy that you noticed the convenience of our Puntacana Village and its convenience with ATM’s, banks, rental car, bars, restaurants and shops. And a great supermarket!

Hopefully you will return soon and make your stay in Puntacana next time, apart from the hotel, we have a great resort in Puntacana Resort & Club which we are certain that you will enjoy as we have Tortuga Bay a 5 Diamond boutique hotel, our new The Westin Puntacana Resort & Club in the beautiful beach of Playa Blanca, world class golf, our Six Senses Spa, natural lagoons, Ecological Center, new Tennis Center and a number of great amenities which are all only 5 minutes away from Puntacana International Airport where you landed.

Have a great day!

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Reviewed 14 July 2014

We stayer here one night on a layover. It is about 2 minutes from the airport, and the shuttle was prompt both ways. The hotel is clean, modern, and even smells good! Jean was very friendly and helpful too. Nice fitness center, bar, and pool. Rooms were great. There is a small shopping area across the street with a fe shops and suppose o be a very good restaurant with homemade sangria and paella. Would stay again.

Stayed: July 2014, travelled as a couple
Thank SweetAdventureGirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alberto A, Executive Director of Hospitality at Four Points by Sheraton Puntacana Village, responded to this reviewResponded 30 July 2014

Dear PamperedChefHeidi1:

We are glad that you had a layover in Puntacana and that you got to experience our wonderful hotel.

Thank you for taking the time to review us and give us such nice comments on our hotel, rooms, the efficiency of our shuttle and our Puntacana Village with all its bars, restaurants and shops.

Hopefully you will return soon and make your stay in Puntacana next time, apart from the hotel, we have a great resort in Puntacana Resort & Club which we are certain that you will enjoy as we have Tortuga Bay a 5 Diamond boutique hotel, our new The Westin Puntacana Resort & Club in the beautiful beach of Playa Blanca, world class golf, our Six Senses Spa, natural lagoons, Ecological Center, new Tennis Center and a number of great amenities which are all only 5 minutes away from Puntacana International Airport where you landed.

Have a great day!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Four Points by Sheraton Puntacana Village

Address: Boulevard 1ero De Noviembre | Puntacana Resort & Club, Punta Cana, Dominican Republic
Phone Number:
Region: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #68 of 114 Hotels in Punta Cana
Price Range: £77 - £143 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Four Points by Sheraton Puntacana Village 3.5*
Number of rooms: 124
Official Description (provided by the hotel):
Close to Everything. Four Points by Sheraton Puntacana Village is conveniently located in front of Punta Cana International Airport (PUJ). Situated in the heart of a busy commercial area, our hotel in Punta Cana, Domincan Republic provides direct access to the broad range of shopping and dining options of Galerías Punta Cana. It’s an easy drive to the pristine Playa Blanca, to world-class golf courses, or to Santo Domingo along the nearby Coral Highway. ... more   less 
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