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AlSol Luxury Village
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Reviews (3,580)
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All reviewsjuanillo beachfull kitchencap canail cieloall inclusive packagebedroom suitewalk in closetcoca colasister resortmain poolfree shuttlecab ridescape parklobby bargolf cartquiet poolrooms are huge
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Reviewed 15 November 2013

My wife and I only have the opportunity to spend the night at Alsol Luxury, from Saturday to Sunday, we left the hotel at noon on Sunday, but from the moment we arrived until our return everything we receive from the hotel and its employees were wonderful hospitality. The Hotel is beautiful, the rooms very spacious and comfortable (They might find it in others) but delivery and friendliness of its employees in all areas and places of resort are unrivaled. Ask for Victor at the Front Desk, practically my contact from checking in to checking out, excellent person.

  • Stayed: November 2013, travelled as a couple
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1  Thank Christian V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victoria M, Manager at AlSol Luxury Village, responded to this reviewResponded 20 November 2013

Dear Christian V.,

Thank you for sharing with us your recent experience at AlSol Luxury Village.

We are very pleased to read, that you have had a wonderful stay with us, and glad to learn that you have enjoyed our facilities and service.

We are grateful with your mention of our team members, and would like to sincerely thank you for recognizing their hard work. Our team is our most valued resource.

We truly look forward to receiving you again at AlSol Luxury Village!

Sincerely,

Victoria Mendoza
Hotel Manager
AlSol Luxury Village

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 November 2013

I spent 2 nights at this newly renovated and reopened hotel. It is elegantly styled and reminded me of old European cities. The service is great, the food was exceptional. They are currently offering great pricing! My stay was a great break in a busy life. I had the best hamburger I have ever eaten! It was amazing. My only issue was it was too quiet, well that will change as they head into the busy season. I will definitely be back and will be bringing my clients with me!

  • Stayed: October 2013, travelled solo
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4  Thank Darlene G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victoria M, Manager at AlSol Luxury Village, responded to this reviewResponded 13 November 2013

Dear Ms. Darlene G.,

We would like to thank you for your positive comments regarding your recent stay at AlSol Luxury Village. We are thrilled to learn about your stay with us. It is our pleasure to service our guest with the finest hospitality. Our daily goal is to offer our guests an unforgettable experience.

Thank you for you kind remarks and recognition of our efforts to bring to our guests a unique product.

We certainly look forward to welcoming you and your client back to AlSol Luxury Village in the near future.

Sincerely,

Victoria Mendoza
Hotel Manager
AlSol Luxury Village

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 November 2013

For our honeymoon we searched long and hard to find the right destination to unwind and relax after our big day, and after many hours and nights searching (and reading the wonderful reviews), chose to spend this memorable trip at Alsol. We could not have had a better experience, a warmer welcome, and a better trip than we had. Everything was beyond excellent!
This is a quiet, immaculate and friendly community. At times we were the only ones at the pool or at dinner, it made us feel like we had the place to ourselves. Yet, the staff did not behave as if the place was less than full. We were always treated with the warmest of welcomes and the most kind and genuine service. Every meal, drink pour, hello and goodbye was done with the biggest smile and kindness of heart.
We were entertained and taken such good care of by the staff. They knew our names, our preferences and most importantly that we wanted a unique and special experience in their country. After 10 days, we felt we made life-long friends in them, yet every staff member we encountered was exceptional!
Jesus
Jose Ramone
Ynocencio
Sandro
Liliana
Roberto
David
Sandy
Christian
Melvin
Davina
Ruth
Jose Miguel

We highly recommend spending your precious vacation time in this wonderful place with these wonderful people.

We will back!

  • Stayed: November 2013, travelled as a couple
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3  Thank Meghan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victoria M, Manager at AlSol Luxury Village, responded to this reviewResponded 10 November 2013

Dear Ms. Meghan,

We sincerely thank your for choosing AlSol Luxury Village as your " Honeymoon Destination" destination.

We have been working closely with our staff to make certain our guest receives the highest level of service. I am very pleased to read your appraisal of our team, services and facilities and I know my colleagues will be equally pleased to learn of your kind remarks and recognition of their efforts to meet your needs.

Thank you for taking the time to share your feedback and we invite you to return and experience AlSol Luxury Village again for the celebration of your 1st Anniversary.

At AlSol Luxury Village, Service is our Passion!

Victoria Mendoza
Hotel Manager
AlSol Luxury Village

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 November 2013 via mobile

We stayed at Alsol and it was what we expected. Quiet and a very laid back atmosphere, no sales pressures from time shares reps. If you looking for clubs and a party scene this is not it. The staff was very responsive and professional. I can't remember them all, but thank you Sandy and the rest of your colleagues for making our stay relaxing and memorable. We will back next year.

Thanks
Carlos

Stayed: October 2013, travelled as a couple
1  Thank porchop101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victoria M, Manager at AlSol Luxury Village, responded to this reviewResponded 8 November 2013

Dear Guest,

Thank for you for posting such a wonderful review on Tripadvisor about your recent experience at AlSol Luxury Village.

We are extremely pleased to read about your memorable stay with us and to receive your feedback on your AlSol experience.

I will let Sandy and the rest of the staff know about your review and share a copy with them. I am sure will rave about it.

We will look forward to serving you in your next stay at AlSol Luxury Village.

Service is our Passion!

Victoria Mendoza
Hotel Manager
AlSol Luxury Village

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 November 2013

For the price we paid, we had no idea we would spend the night in a super-luxury, beautiful room with a balcony and front veranda. The room was impeccably designed and furnished: including the kitchen. Stunning! We loved our location right by the big pool- because that's what we wanted to do all day! BUT the place is a bit sprawling & confusing. I got lost trying to find reception- and the security guy on his golf cart seemed very suspicious of me just walking around. To grab a beer by the pool, I had to walk like 5 minutes away, go into a restaurant, buy the drinks, and haul 'em back to the pool. There was only one restaurant open for dinner that night- so that's where we ate.
It seemed kinda like a ghost town- just lots of empty places, few people- and even fewer things to do. No beach was a slight bummer too- just a marina. We only stayed one night- a Sunday- and I'm sure we would have lost our minds if we stayed longer than two: would have been bored out of our skulls.
All of the staff were super nice, though! Very sweet and friendly...except for that security guard..

  • Stayed: October 2013, travelled with friends
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1  Thank tina m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victoria M, Manager at AlSol Luxury Village, responded to this reviewResponded 8 November 2013

Dear Ms. Tina M,

We would like to thank you for your positive comments regarding your recent stay at AlSol Luxury Village.

We are thrilled to learn that your stay with us was "holy gorgeous". It is our pleasure to service our guest with the finest hospitality. Our daily goal is to offer our guests an unforgettable experience.

Thank you for you kind remarks and recognition of efforts. We certainly look forward to welcoming you back to AlSol Luxury Village in the near future.

Best regards,

Victoria Mendoza
Hotel Manager
AlSol Luxury Village

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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