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The Westin Puntacana Resort & Club
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Reviews (1,136)
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Reviewed 20 January 2014

We thoroughly enjoyed our 6 days at the Westin Punta Cana. The hotel is beautiful, vistas, beach, pools etc. just lovely. There was plenty of shade for my delicate skin, as well as lounges at the pools and beach. Best of all were the staff. From the front desk to the concierge to the wait staff, everyone was helpful, courteous, cheerful, accommodating and just wonderful people to interact with. The breakfast buffet was excellent as was the salad bar at dinner. The various restaurants on the property were beautiful and delicious. The golf courses were impeccable and our caddie Raul so pleasant and helpful. The only suggestions we might give to make our stay even more wonderful would be a little entertainment in the lobby at cocktail and dinner time; soft felt under the chair legs in the bar area and rooms (to prevent scraping noises on the tile floors), and of course doors on the bathrooms (which we were told was being addressed shortly). As for the food menu, it was great. We also enjoyed the restaurants Playa Blanca, went twice, and La Yola, lovely with great musical entertainment. All on the grounds of Punta Cana with free jitney service. We had a wonderful stay and would not hesitate going back...especially to interact with the beautiful friendly, smiling people on staff!

  • Stayed: January 2014, travelled as a couple
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1  Thank francesandsal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alberto A, Executive Director of Hospitality at The Westin Puntacana Resort & Club, responded to this reviewResponded 27 January 2014

Dear francesansal:

Thank you for your taking the time to review of our new hotel and resort.

We are glad that you liked the new hotel and enjoyed the other facilities of Puntacana Resort & Club, such as golf, restaurants, etc. We are also proud of the way you speak of our staff, as you see in the reviews, we are getting great comments about them.

I will make sure that Raul’s caddie supervisor gets your comment about his services.

As you mention, we are taking care of the door in the bathroom issue, work starts next week. We will also look into your suggestions on more music in the lobby and soft felt under the chairs. We appreciate your feedback.

We hope to have you back sometime at The Westin Puntacana Resort & Club! Just to get you thinking of making your next reservation the weather in Manhasset, New York is now 35F and in Puntacana it is 82F! ☺

Have a great day!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 January 2014

My husband and I stayed here Jan. 10-13 in one of the beautiful suites with a stunning view of the picture-perfect beach. We were a bit nervous knowing that the hotel had just opened a couple of weeks earlier but decided to take the chance, and were very glad that we did!

The location was perfect: it's less than 10 minutes from the airport but super quiet. It's also part of the Puntacana Resort & Club, so you are close to all of the shared facilities.

The service was excellent: we didn't have to wait at all for check in or check out, they knew exactly how to deal with our SPG benefits, rooms were cleaned while we were out, extra water bottles were provided upon request, airport pickup and drop-off, other taxis and spa reservations were made for us with a smile and almost no hiccups. The pool and beach are both gorgeous and very clean.

As for the food: We had the breakfast buffet which is pretty good but the dinner was a let-down. We only had dinner at the resort one night and it ok at best but certainly not worth the price. The other two nights we went elsewhere. Playa Blanca, which is also casual and a bit better, is conveniently located walking distance through the beach at the next hotel over. On the last night we ventured to Passion by Martin Berasategui at Paradisus Palma Real, which was fantastic. It's located at another resort area 25 minutes away by car, and we reserved a roundtrip taxi through the hotel for $70. The 10-course tasting menu is just $100 per person ($35 for wine pairing), and well worth it.

Room Tip: The 402 line suites seemed like they were the largest, but all the suites on that side (400, 401) have a better view than the opposite one, since the other side overlooks the outdoor restaurant.
  • Stayed: January 2014, travelled as a couple
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1  Thank MyTastes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alberto A, Executive Director of Hospitality at The Westin Puntacana Resort & Club, responded to this reviewResponded 27 January 2014

Dear MyTastes:

Thank you for your taking the time to review our new hotel and resort.

We are sorry that you were not impressed with the food at the Anani restaurant; I am meeting with the F&B team to re-look at what we are doing there as we are striving to get great comments about the food in the hotel.

We are happy about all the positive things you had to say about the hotel and Puntacana Resort & Club, especially the location, the attentive staff and about the knowledge of SPG benefits as we did a lot of training on this point before opening the hotel.

We hope to have you back sometime at The Westin Puntacana Resort & Club!

Have a great day!

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Reviewed 16 January 2014

The Westin in Punta Cana is brand new and absolutely every member of the staff was excellent, and would do absolutely anything for you. I stayed for five nights and I cannot wait to go back. We stayed in one of the suites, and it was honestly one of the nicest hotel rooms I have ever stayed in. I would recommend this hotel to absolutely anybody! This side of Punta Cana is significantly safer then where the Hard Rock and all other resorts are. There is a beautiful small village 5 minutes away that has around 8 to 10 delicious restaurants. I have a 7month old son and they could not have been any more accommodating. Also, their kids club takes all ages, even infants and the staff in there was amazing. The pool and beach are also amazing, the perfect set up. Again, this is a wonderful hotel and I highly recommend it.

  • Stayed: January 2014, travelled with family
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2  Thank Sarah C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alberto A, Executive Director of Hospitality at The Westin Puntacana Resort & Club, responded to this reviewResponded 27 January 2014

Dear SarahC:

Thank you for your taking the time to review our new hotel and resort and for the glowing review that you have given our new hotel.

We are very happy that you liked the hotel, its areas and services and that you enjoyed other areas of Puntacana Resort & Club and our Puntacana Village. We are especially thrilled about your comments on the Kids Club where we were very careful to select very attentive, professional staff, as we understand how important it is for parents to leave their children in a fun but safe environment.

As you say you cant wait to come back to The Westin Puntacana Resort & Club, maybe this will help you make your next reservation…your weather in Westford is now 31F…while here in Puntacana it is 82F! ☺

Have a great day!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 January 2014

This Hotel just open for bussiness couple weeks ago !!
I wasn't expect to stay here , but winter storm on the east coast (USA) give the opportunity to enjoy this excellent hotel.
first of all ! the staffing is was great ,helpfull all the times always smiling and available to make your stay really pleasant. The hotel rooms are pretty wide open spaces excellent for family, friends, bussiness and couples. This hotel cover anything and for evrybody, room clean and impecable , pool area awesome good acces good view and every single room has a view to the pool and the center of this beautifull hotel. The restaurant is really family and friendly set up and the food "delicious" real unique flavor from Dominican Republic, breakfast so good a lot of choices and the most important is the quality. The beaches around are Amazing,Clean,Safe and white sands and clear light blue waters......

  • Stayed: January 2014, travelled on business
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1  Thank Mickey M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alberto A, Executive Director of Hospitality at The Westin Puntacana Resort & Club, responded to this reviewResponded 27 January 2014

Dear Mickey M:

Thank you for your taking the time to review our new hotel.

We are sorry that your trip back home got delayed because of bad weather in the US, but we are happy that this gave you an opportunity to enjoy our new hotel.

Thank you for your great comments about the hotel, its rooms, services, food and beverage, great staff and you make mention of something that a lot of people are making very good comments about, which is our amazing beach that because of its long coral reef makes it extremely peaceful and safe, creating what we call a natural pool.

We hope that we can have the pleasure of having you back at The Westin Puntacana Resort & Club one of these days.

Have a great day!

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Reviewed 14 January 2014

We, recently stayed at this property, I can attest that this is the newest and in my opinion for the price is the best property to stay on the island. There may be little things that get in the way of usual american resort experience, however after getting out of the property and touring island and comparing it to other properties you understand how wonderful this property is.
To other reviews that had described certain things as an unpleasant experience, it appeared to all of us that this is just the way things are done, and you can't fit everyone in a same mold.
Please understand that this is different country with different culture. Staff is excellent and is always striving to get better, that includes everyone, people at kids club, towel service, wait staff at both restaurants, especially i'd like to express gratitude for excellent service to head waiter Juan Bautista, Noel Gaston as our regular waiter, Yonatan Sanchos and Sergio Silva. Again if you are not a fit for a "traditional" all-inclusive experience and can afford this property - This is the place to be.

Room Tip: All rooms are ocean view, however i think that west wing rooms can be more sheltered from the wind, everyday wind was coming from east, i am not sure if this is just the winter or January, other then that you will have a wonderfull glass wall and room width balcony overlooking the Caribbean Sea. First floor rooms have a ground floor terrace that has no railing and you can simply walk to the pool area or beach.
  • Stayed: January 2014, travelled with family
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2  Thank dema K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alberto A, Executive Director of Hospitality at The Westin Puntacana Resort & Club, responded to this reviewResponded 27 January 2014

Dear dema K:

Thank you for your taking the time to review our new hotel.

We are happy that you liked the hotel and enjoyed the experience at Puntacana Resort & Club.

We are especially happy about the comments you make of the great staff that we have and will make sure that a copy of your review goes to the Human Resources file of Juan, Noel, Yonatan and Sergio.

We hope that you will one day return to The Westin Puntacana Resort & Club!

Have a great day!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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