We stayed at the Westin for a golf trip. We had a large group of 33ppl and can say nothing but great things about the hotel and staff. Have a few reccomendations for improvent but overall thought is was a great trip. What made the trip was the fantastic staff and beautiful hotel with top notch golf courses.
The Corales Club and La Cana Golf Club are great. In perfect shape, great service, run by two fantastic PGA Professionals (Jay Overtron and Jeff Neal) who took great care of our group.
Group Golf Cordinator:
Ireley Martinez coordinated our golf group and she is a star! What a wonderful amazing person! She made our trip perfect. She is a true asset to the Westin and the Golf Courses. She is the best!
Front Desk and Guest Service:
Fantastic service all of the time. Check-In and Check-Out very smooth and took hardly no time at all. Always smiling and very helpful.
Room / Hotel / Spa
Rooms are great! Very Very nice. Housekeeping did a great job. All the posts about Wireless not working was not the case when we went. It worked great all the time in the room, lobby, and restaurant. Hotel is beatiful, clean, and the pool is great!
Spa - Best massage I have ever had.
Brassa Grill - My favorite! We enjoyed several great lunches and dinners at Brassa. What makes it special was the great staff. Sergio our lunch waiter was the awsome! He always took great care of us and provided fantastic service all the time even when it was busy and he had allot of tables. In the evening the two supervisors Annie and Juan Bautista were also great! They took very good care of us all the time with fantastic service. They remember your name each day and also our beverage of choice. Our server most nights was Christian Montillo. Another star! He was fantastic. Always providing great service and took excellent care of us. Brassa also has the best bar service.
Annani - We did not eat much here but all meals here were good. This is where breakfast is in the morning. There is a server Robert who will provided fantastic service and is working hard all over the place. Serving drinks and meals at every restaurant including the beach! Always checking on you and always remembered our name.
Food - This is where being a new they still have some work to do. I must say every lunch we had was perfect. Not one bad meal for the entire week. Tried a buch of things and all were great. For the most part all dinners where great. I think the kitchen needs some help at night. Food does take along time in the evening (not the case for lunch) and I do understand "island time' but it was to long on several nights. The servers where rushing around trying to keep everyone with a full beverage and happy and always working hard. A problem obviously does exsist in the kitchen at night with getting food cooked and to the table. Most dinner meals were average. Not bad, not good, just ok. For that price and a $150 to $200 meal for 2 counting beverage you just expect a better meal for the price. The "easy stuff" is great like burgers and pizza but when you get steak or fish it should be better.
Wine - Wine selection was ok. Not bad, not great just ok. Also ran out of Corona a few days. This is an area that could use improvement. House wines not that good.
Lobby Bar - The hotel really needs to step this up. We stayed away after the first night. Poor service and just not good. It is a very nice bar but just needs some direction from an expericienced bar tender.
An experieced F&B Director or Executive Chef could fix all these problems real quick due to having great hard working staff already in place. Just need the proper tools for success!
It think this hotel will be a 5 star property very soon. I highly reccomend this resort for a golf trip or just a vacation. The service side is already 5-star just need to kick start the food and beverage and it will be there. We will for sure be back!
Hope this review helps.
Jonathan from SC, USA
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Ebookers, LoveHolidays, Expedia, Hotels.com, Odigeo, TripOnline SA, Evoline ltd, Cancelon and HotelQuickly so you can book your The Westin Puntacana Resort & Club reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.