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“Quiet, serene, friendly service”

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The Westin Puntacana Resort & Club
Ranked #37 of 112 Hotels in Punta Cana
Certificate of Excellence
GreenLeadersGold level
Reviewed 12 March 2014

Without exception, the staff is warm, helpful and friendly. Having stayed at other Westin Resorts, this is much smaller and lower key than others, so it all about expectations. We wanted a small quiet place, but discovered that our family may be better suited to a larger resort with availability of more activities for the ages of my kids (8 & 10)

There are some families here, but not so abundant as to see a bunch of kids discover each other and create their own fun. Additionally, I don't want to give the impression it is without activities. They have table tennis and a small soccer and volleyball section. You can hire scuba and snorkeling guides. There are paddle boards and kite surfing rentals too. Some seasoned guests brought floaties for the pool. Though a bit shocking, it does feel ecologically good that they limit your access to beach towels. They give you a card for one towel per person and you must not lose track of your towel or misplace your towel card, as it is critical.

The village in the resort is not so much a village as a row of restaurants and a few stores serving the guests of a few hotels in the resort group. Highly missable, except there is a supermarket where you can stock up on water, snacks and affordable sunscreen in case you left any behind. ($35 in Westin gift-shop)

The room (a junior suite with a beach front view) is beautiful.

In all, the resort is ideal for families wanting time with each other surrounded by sun, a beautiful beach and very warm and friendly staff.

Stayed: March 2014, travelled with family
3  Thank Jwieder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alberto A, Executive Director of Hospitality at The Westin Puntacana Resort & Club, responded to this reviewResponded 14 March 2014

Dear Jwieder:

Thank you for reviewing our new The Westin Puntacana Resort & Club!

We are glad that you enjoyed the hotel and found it to be a great place for families, which we are counting will be one of our strong suits.

We are happy that you enjoyed your room, our great beach and our wonderful staff.

In regards to the sunscreen prices, we are checking on this, thank you for letting us know.

We hope to have you back in our beautiful resort!

Have a great day!

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793 - 799 of 1,038 reviews

Reviewed 11 March 2014

We recently spent 4 days on our honeymoon at the Westin and found the front desk to be extremely disorganized. We were told we would have an ocean view and we were put on the first floor in the back of the hotel so we could only see the pool. They told us the next day they would get us a better room. After going to the front desk 5 times and spending 1/2 of our day they moved us up to a higher floor. They sent a bellman and after 45 minutes we moved all of our luggage and things our self. Similar experience upon check out....

Room Tip: Best rooms are on the 3rd floor
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  • Stayed: February 2014, travelled as a couple
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Thank Lisalove22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alberto A, Executive Director of Hospitality at The Westin Puntacana Resort & Club, responded to this reviewResponded 14 March 2014

Dear Lisalove22:

We are very sorry that you did not have a good experience at our Front Desk during your check in our check out. Thank you for telling us about it.

We were very concerned about your comments and investigated your particular case and we certainly failed in many instances, especially in that we did not recognize the problem while you were here and remedied it with you.

Hopefully, you will give us another chance, and if you do I would like for you to contact me directly once you have made your reservation so that we can make up for this past inconvenience in a possible future stay in our hotel.

Have a great day!

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Reviewed 10 March 2014

I live on the North Shore of the Dominican Republic, I heard a lot about Punta Cana, mostly negative, but after visiting the Westin, I was truely impressed. I think the fact that it is not an "all inclusive" was an advantage, one meal was included and that was about right. The rooms were fresh with a super usable layout, the staff was excellent, the breakfast was perfect, the Nature Park was extremely impressive and something not to be missed. Golf was a blast, the beach and ocean were really nice, the only thing is that the websites I looked at did not seem to mention all that there is to do there, which is a shame because there is a lot to do if you are active...sure would like to return...

  • Stayed: February 2014, travelled with family
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Thank MethodMan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alberto A, Executive Director of Hospitality at The Westin Puntacana Resort & Club, responded to this reviewResponded 15 March 2014

Dear MethodMan:

We are glad that you enjoyed our new The Westin Puntacana Resort & Club and that we helped improve your perception of the region, which overall has really improved the overall quality of its product.

Thank you for saying such positive things about our rooms, the staff, the breakfast and some of the other amenities in Puntacana Resort & Club such as the golf and the natural lagoons.

We hope to have you back soon.

Have a great week!

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Reviewed 9 March 2014

This was my first trip to the Dominican Republic and relative to two "luxury" hotels in Santo Domingo where I've stayed (Nicolas Ovando Mgallery and Hilton), the Westin Punta Cana clearly stands out because it is not only new but also clean and crisp and has a high standard of in-room facilities. The Westin also is relatively (!) cheaper than other high end properties in Punta Cana / Bavaro.

However, comparing the very high absolute price with what that money can buy in other countries (e.g., Mexico and Miami), I still was very disappointed by the overall experience. While the rooms are spacious, the modern-sleek style of the property also can come across as a bit sterile, and there are a few clear downsides due to which I wouldn't want to stay there for a long time:

1) The rooms have very poor sound insulation - bring ear plugs. I even heard every step in the room in the floor above!

2) The menu of the Brassa Grill at the beach is extremely short, standard, and boring. The Anani restaurant has a few more imaginative options but a sterile interior (it's mostly indoors and the small outside area is in a corner of the property far away from the beach).

3) The breakfast is distinctively boring and apart from the very good egg station doesn't offer many tempting options (e.g., very limited choice of fruits, no freshly made muesli, no specialty or local delicacy to which one would look forward to). A good thing is that breakfast is until noon.

4) The gym has sparkling new LifeFitness cardio equipment and free weights but just two randomly chosen machines (for chest and shoulders) but nothing else (e.g., nothing for back, legs etc.); there is a lot of empty space in the gym and it almost looks like they ran out of money for properly equipping the gym.

5) The waiters at the beach stubbornly ignored me - I even waved at them and called them when they stood 4 meters away and looked at me but they still would choose to walk away.

Therefore I left with a few regrets and really nothing I could point out as a high-light. This is just not enough to justify a trip to the resort and paying such a high price (e.g., by comparison, the beach clubs in Boca Chica offer a lot more style and vibe). It would be really great if Westin could be a bit more imaginative!

Room Tip: We treated us to a suite but got one which was in an inside corner of the double-L-shaped building...
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  • Stayed: March 2014, travelled as a couple
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2  Thank biz_world-traveler_d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alberto A, Executive Director of Hospitality at The Westin Puntacana Resort & Club, responded to this reviewResponded 11 March 2014

Dear biz_world-traveler_d:

Thank you for taking the time to review our hotel The Westin Puntacana Resort & Club!

We are sorry that all in all you did not like the hotel and we hope that at some point you will give us another opportunity.

We are happy that you liked the newness and crispness of the hotel and the high standards of the rooms.

We have taken note of your F&B comments and we will look at them, I am not sure when you stayed in the hotel, but in the last few days we have improved the breakfast buffet considerably and have gotten some good comments about them.

We are also sorry about the lack of service at the beach, this is something we stress on a lot because of its importance and obviously have an issue there because of your experience.

In regards to the gym equipment, the supplier did not have the equipment in the country and there is more equipment coming in the next few weeks.

Again, we thank you for your time reviewing our hotel and we hope that you will give us another opportunity one of these days.

Have a great day!

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Reviewed 7 March 2014

What a beautiful hotel, location, beach, and staff! We are going back. We didn't realize that Punta Cana even existed until we noticed that a new Westin was opening in December of 2013. After 10 beautiful days in "paradise" we had to go back to Austin but we will be back. We could walk over 3 miles down the beach and back. Water is crystal clear and you can swim, frolic, snorkel and even scuba.

Room Tip: try to get a room not facing the pool area if you want to sleep in behind those wonderful black out...
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  • Stayed: February 2014, travelled as a couple
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Thank Creditcardman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alberto A, Executive Director of Hospitality at The Westin Puntacana Resort & Club, responded to this reviewResponded 11 March 2014

Dear Creditcardman:

We are very happy that you discovered our paradise Puntacana, by finding out of our new The Westin Puntacana Resort & Club!

We are glad you enjoyed the great beach, location and the staff and that you enjoyed so much the walks in our extensive beautiful beach.

We hope to have you back in our resort soon!

Have a great week!

PS – My son lives in Austin, his name is Diego Abreu and he is a Sous Chef at Freedmens Bar, if you are ever there look him up, he would love to hear about your experience in Puntacana!

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Reviewed 7 March 2014

As Gold SPG members, we found that the Westin a new resort, put their best foot forward. From the facilities to the staff you couldn't ask for more.
The front desk staff, especially Melissa Munoz, and Mayalin Rujio were beyond knowledgeable as well as true ambassadors for the hotel. The staff went out of their way to make our stay as comfortable as possible Yarik, assistant to the General manger Ceasar Oliva went above and beyond.
We enjoyed breakfast and lunches with such a friendly and competent waiters and waitresses, Skarlyn Smith and Damaris at breakfast and Sergio Sirva and Ramon Zorilla for lunch.
Santiago Salamana the executive Chef for the Punta Cana Group joined us for lunch as well as a fabulous conversation. Hats off to his attention to detail.
Our suite, with its breathtaking views and wrap around porch, was attended to to by Martha de Los Santos and she kept it immaculate.
Mr Ceassar Oliva, general manager walked around checking on the facility, its guest and his staff. He was approachable to discuss any concerns at any time.
The golf facilities and greens were kept immaculate and pristine. The staff at the golf club couldn't have been more helpful and friendly. Heath Henrich PGA golf pro, was Knowledgeable and professional. Enjoyed taking lessons with him.
Overall our experience was wonderful and would definitely go back again.

  • Stayed: February 2014, travelled as a couple
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2  Thank Debbie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alberto A, Executive Director of Hospitality at The Westin Puntacana Resort & Club, responded to this reviewResponded 11 March 2014

Dear Debbie S:

We are so glad that you had such a positive experience in our The Westin Puntacana Resort & Club.

We are also glad that you enjoyed the facilities of Puntacana Resort & Club and its amenities.

Thank you for your time reviewing our hotel and for singling out so many of our executives and employees, they do a fantastic job are all very dedicated to the hotel doing well and will be a huge part of our success. A copy of your review will be placed in the HR file of each of the staff that you mentioned.

We hope to have you back soon!

Have a great week!

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Reviewed 6 March 2014

As a platinum SPG member, I was real excited to hear about this new hotel opening up in Punta Cana, and even more excited when I was able to book a four night stay for my family using my points. We set our expectations accordingly understanding that this was a brand new property and there were sure to be a few learning curve issues with service delivery.

Our stay was excellent! We were upgraded to a king room ground floor pool front at check in which was great especially if you have kids. Our luggage was swept away at check in by Yalencio who organized our bags in a huge dressing room area that was in the room. I requested a roll away for the kids and at first it appeared that there were not any left, but one of the pursers Abel Mejia saved the day and delivered. Abel and his team came in like a swat team and moved furniture and provided fresh linens for the roll aways. Mailynn at the front desk was excellent and very attentive. Katherine at the lobby bar was also fantastic, she made some great drinks. One of the Mgrs Francis was also floating around and very attentive making sure our needs were always being met. The Brassas restaurant was decent. Jonathan was one of our favorite servicers. The cigar bar is a very nice place with both indoor and outdoor seating. The resort has a very family friendly atmosphere. Our family felt very safe on the grounds. The housekeeper was great (Ersita) she provided plenty of bottled waters in the room every day. As far as additional activities, there is an hourly shuttle that takes you into Punta Cana Village were there are some additional restaurant choices, a supermarket, pharmacy, and a few shops. We also booked a day tour to the capital Santo Domingo through Gray Line Tours. The tour was great mainly due to our entertaining guide named Monchy. It was great to tour the colonial city and see some very historic sites.

One thing that was a little disturbing was the attitude of some of the guests staying at the resort during our time there. I can understand getting upset while traveling on business when things don't go according to plan (Been there done that), but if your on vacation relax a bit and be respectful of the people that are trying to do their best. The resort employees work their butts off and want to do everything they can to please the guests. Keep your rude manners back in the US and don't ruin it for everyone. Understand that the one thing you can always control is being polite and controlling your attitude. Enjoy the moment and the paradise that Punta Cana is.

We will definitely return to this property!

Room Tip: Ground level pool side
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  • Stayed: February 2014, travelled with family
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6  Thank Brunet5301
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alberto A, Executive Director of Hospitality at The Westin Puntacana Resort & Club, responded to this reviewResponded 12 March 2014

Dear Brunet5301:

We are glad that you enjoyed our new The Westin Puntacana Resort & Club and that you also enjoyed the amenities of Puntacana Resort & Club and our Puntacana Village.

Thank you for taking the time to review the hotel and to give us such glowing comments, we especially thank you for singling out so many of our wonderful staff, a copy of your review will go in their HR file.

We are happy to hear that you will return, we hope that it is soon!

Have a great week!

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Additional Information about The Westin Puntacana Resort & Club

Address: Playa Blanca at Puntacana Resort & Club, Punta Cana, Dominican Republic
Phone Number:
Region: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #37 of 112 Hotels in Punta Cana
Price Range: £128 - £424 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Westin Puntacana Resort & Club 4.5*
Number of rooms: 200
Official Description (provided by the hotel):
The Westin Puntacana Resort & Club sits conveniently in the Playa Blanca area of the Puntacana Resort & Club, which is a magnificent 15,000-acre resort in Punta Cana, Dominican Republic. We offer a great setting minutes from Punta Cana International Airport (PUJ) and along 3 miles of white sand beach. ... more   less 
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