My girl friend and I were at Memories Splash from May 30 to June 6. This a fairly well run place with pretensions to luxury that it does not meet. We had a package that gave us Diamond Club membership with a special place on the beach and a so-called "butler") . First the good things--the property is beautiful and well-maintained, the staff was generally pleasant with one major exception (which I will explain). The beach is not on the property but is a short walk to the sister hotel (the Royalton) which is a pleasant 10 minute walk. There is wifi throughout the property which mostly works. The pools are kept clean and there is no problem finding towels. We drank top shelf liquor because of our Diamond club membership. The bars were fine and the weather was perfect.
They do not refresh the mini-bar with liquor. You get a small bottle of Johnny Walker scotch, a small bottle of vodka and small bottle of rum. That will not be refreshed. They do however provide beer, water and soft drinks on a daily basis. The house keeping staff is excellent. The buffet was good for breakfast, and mediocre to good at dinner. The beach bar had decent lunch and drink choices. The specialty restaurants were bad--a boring menu at the Italian place and bad Mexican food at the Mexican place which we fed to a very hungry cat that was walking next to our table. The service was ridiculously slow; I suggest you stick with the buffet.
We never had a problem finding shade on the beach (the beach was wonderful) and the waiter service on the beach was excellent. We tried room service a few times and it was slow but not too bad.
Because of the Diamond Club membership we were assigned a "butler" one Lorenzo. We saw Lorenzo the first day and then he disappeared and was unreachable until the day before our last day. Aside from having his friends sell us a necklace, bracelet and earing set on our arrival (that had to be replaced immediately because it fell apart before the his seller friends left the property) this disappearing butler did nothing much. We asked him to do one thing--arrange for late check-out because we weren't getting picked up until 3 the next day, so we wanted to keep our room until 2:30. He assured us that he had accomplished this. Somehow the front desk wasn't told the plan. Imagine my anger when I received a call from one of the most obnoxious jerks I have ever dealt with at 1:00 to the effect that we had to give up the room immediately. I told him we were in no position to do so and that we were told that the room was ours until 2:30. He kept insisting, harassing me. We then told him we would leave as soon as we could but this apparently wasn't good enough for him. He kept calling. I then told him to take his insistence and put it where the sun doesn't shine among other things about his intelligence (the lack thereof, being my primary observation). He then called me an animal and I unplugged the phone. This resort with its incompetent butler and insulting front desk manager is not a luxury resort.
When we were ready to leave (and rush we did) we asked that they send a bell hop to get our bags. We thought they could at least do that but it took them a good 25 minutes and two more calls to do so (and they said they needed the room!!!)
Knuckleheads cannot provide luxury. If you want a luxurious resort go elsewhere.
I am giving the service a "poor" because of the front desk guy and the disappearing butler. Otherwise the service was good.
- Official Description (provided by the hotel):
- This wonderful stylish family oriented resort is located at Bavaro Beach, Punta Cana, one of the most beautiful landmarks of the Caribbean.5 Thematic Restaurants reservation-free dining +11 Bars +Water Park features a children pool with slides, wave pool, relax pool, Jacuzzi,Kamikaze, Space bowl, Black hole and lots of tubes with amazing surprises. In addition, the resort also boasts 3 pools. ... more less
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