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“Great service”

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Memories Splash Punta Cana
Ranked #32 of 112 Hotels in Punta Cana
Certificate of Excellence
GreenLeadersGold level
Reviewed 27 June 2014 via mobile

The service is wonderful at this resort. My family and I were always greeted with a smile and friendly conversation. The staff, and folks like Victor A. Urena, make Memories Splash stand out.
The quality of the food and available restaurant options would be the only area for improvement.
Overall, this resort met and exceeded all expectations.

  • Stayed: June 2014
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4  Thank TJJ1213
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MauricioZarate, General Manager at Memories Splash Punta Cana, responded to this reviewResponded 1 July 2014

Dear TJJ1213,

Thank you for taking time to report your recent experience at Memories Splash Punta Cana, we are really happy to read your feedback on TripAdvisor about your recent visit.

Your positive feedback is very much appreciated. We can assure you we always try to do everything as possible to create enjoyable experiences to our guests, and we will consider all your comments like a great value that help us to improve.

It would be a pleasure for all of us to welcome you back in the near future.
Kind Regards,

Mauricio Zárate
General Manager
Royalton Punta Cana & Memories Splash

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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4,622 - 4,628 of 8,131 reviews

Reviewed 25 June 2014

My two daughters had and amazing time thanks to the staff at the kid's club. They were caring and loving. They even play video games with them when there where no kids around. Keep up the great work!!!

Stayed: June 2014, travelled with friends
3  Thank Cosette D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MauricioZarate, General Manager at Memories Splash Punta Cana, responded to this reviewResponded 1 July 2014

Dear Cosette D.,

Firstly, the entire team of Memories Splash Punta Cana wants to thank you for sharing your positive experience with the rest of the TripAdvisor community.

We are really happy to read words as nice as yours. To know that our staff and service have exceeded your expectations encourages us to keep working day by day to maintain this proposal of high level that we want to achieve.

We will be glad to welcome you back again. We are at your disposal for anything you need.
Kind Regards,

Mauricio Zárate
General Manager
Royalton Punta Cana & Memories Splash

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 June 2014

My family had a great time at this resort. The Buffet has different themes every night. You cannot go wrong with the Buffet. Ask for the manager Florentino Santos for excellent treatment. The water park was really awesome. Kids went up and down as many times as they wanted with virtually no lines. Awesome vacation, will definitely go back.

Room Tip: I had a room for my family of 5. Us and 3 kids. The rooms have a semi private door and its big enoug...
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  • Stayed: June 2014, travelled with family
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10  Thank Juan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MauricioZarate, General Manager at Memories Splash Punta Cana, responded to this reviewResponded 1 July 2014

Dear Juan H.,

First of all, thank you so much for selecting Memories Splash Punta Cana for your holidays, it is a big pleasure to read this wonderful opinion about our hotel. And of course, thanks for sharing it on Trip Advisor.

We are very proud to know that your last experience at Memories Splash Punta Cana exceeded your expectations. As you know our principal goal is to give you our best service, make your vacation exclusive and unforgettable. Your comments will help us with our continuing effort to assure our Guest Satisfaction.

We hope you visit us again next year. We will be very pleased to welcome you.
Kind Regards,

Mauricio Zárate
General Manager
Royalton Punta Cana & Memories Splash

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 June 2014

We enjoyed our vacation at Memories Splash! We were members of the Diamond Club, which made the overall experience more relaxing. The beach area was very nice and we were able to get food and beverage service on the beach. I would recommend the Diamond Club upgrade because members are able to make reservations at the restaurants. Otherwise, prepare to wait in long lines to get a table for dinner. Room service was great! I would also recommend going to breakfast early or again, prepare for long lines. The pools were really nice..I have an eighteen month old son and he absolutely loved playing in the pools. The water park is a wonderful addition, however, the was not much we could participate in with our son. Our butler, Escarli, made us feel valued as guests and fulfilled all our requests. Thanks Memories Splash and Punta Cana for an unforgettable vacation!

Room Tip: Diamond Club Upgrade
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  • Stayed: June 2014, travelled with family
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3  Thank Christy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MauricioZarate, General Manager at Memories Splash Punta Cana, responded to this reviewResponded 1 July 2014

Dear Christy M.,

We would like to thank you personally for sharing on TripAdvisor your kind feedback about your stay at Memories Splash Punta Cana.

We appreciate to hear that we have been able to meet your expectations and that our location and facilities have contributed to a wonderful holiday in our hotel. It is a great pleasure to read how much you have enjoyed our resort.

We hope to have you back soon enjoying Memories Splash Punta Cana.
Kind Regards,

Mauricio Zárate
General Manager
Royalton Punta Cana & Memories Splash

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 June 2014

We stayed at the Memories Splash hotel from the 24th May until the 6th June and had an amazing time and really wish we were still there!! The resort (shared with the Royalton) was kept amazingly clean and the staff were extremely concientious, helpful and polite.
There was a wide choice of food in Selections or you could go to the Mexican, Italian or Fish restaurant. There were also additional restaurants at the Royalton if you wanted to use them.

One of the our biggest concerns when we go on Holiday is... Will the kids be bored? With the brilliant Waterpark which the kids (and me!) absolutely loved and the evening entertainment, which was varied, there was never a dull moment!!

The absolute highlight of our Holiday was spending most of our time at the "busy" pool during the day where we were entertained with water aerobics, yoga, table tennis, darts, bowls, swimming, music, etc by the brilliant team of Jessy (Blacky), Mary, Jourdain and Francis (Happy Face!). Not only were these four people extremely good at their jobs, keeping us and the kids entertained but it was an absolute pleasure to meet them...something which we hope to do again!!

All in all we had a brilliant time and Jessy, Mary, Jourdain (yes I'm serious!!) and Francis see you next time we hope!

Christian, Karen, Connor & Leah

  • Stayed: May 2014, travelled with family
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4  Thank CHRISTIAN S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MauricioZarate, General Manager at Memories Splash Punta Cana, responded to this reviewResponded 25 June 2014

Dear CHRISTIAN S.,

First of all, thank you so much for selecting Memories Splash Punta Cana for your holidays, it is a big pleasure to read this wonderful opinion about our hotel. And of course, thanks for sharing it on Trip Advisor.

We are very proud to know that your last experience at Memories Splash Punta Cana exceeded your expectations. As you know our principal goal is to give you our best service, make your vacation exclusive and unforgettable. Your comments will help us with our continuing effort to assure our Guest Satisfaction.

We hope you visit us again next year. We will be very pleased to welcome you.
Kind Regards,

Mauricio Zárate
General Manager
Royalton Punta Cana & Memories Splash

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 June 2014

We went to memories splash at end of May for 11 nights. When we arrived we were taken to the Diamond Club lounge to be checked in. I didn't realise I had booked Diamond club but apparently so!! The check in staff were very friendly and efficient. We were escorted to our room by our butler, Escarly who was very friendly and explained to us what was included in Diamond club and about the resort etc. He called us every day to make sure everything was ok. We had a choice of pillows and he made sure we got our choices. He also booked restaurants for us.

We had a suite in block 9 that had two separate bedrooms and a jacuzzi bath. It was a very large room which was nice but I wouldn't say it was 5 star. More like 3 star plus. It was very basic but clean. We had a leak in the second bathroom but they came to fix that quite quickly.

Block 9 was good as it was close to everything.

The grounds and the pools were immaculate and very nice. The kids loved the water park.

The food was ok, not amazing. There was lots of choice. The best meal we had was at the teppanyaki at the Royalton which we had to pay $15 supplement for. The worst meal we had was at the under the sea restaurant. The Mexican was quite nice.

There was entertainment nearly every night down at the Royalton which was quite good. The only problem was that there were no seats to sit on and watch the show. We sat on the hard floor which was not very comfortable.

The kids club was great. You can drop your kids off there whenever you want and for however long you wanted. The children loved it and the staff there were lovely.

Being Diamond club we got to go to the private section of the beach which was lovely. We got service at our sun loungers and had lunch there a couple of times. The lunch was good, especially the chicken wings!

Overall we had a lovely holiday. The only downside was that on our last day we realised that the cleaner must have accidentally taken our son's beloved teddy in the sheets when she changed the beds. We called reception to ask if they had found it in the laundrette but they said no. I am not sure how well they looked. Escarly did try to find it for us but said they had not found it. I don't think we are the first ones to have had this problem so don't leave your children's teddies in the beds! My son is still quite upset about it.

Room Tip: Block 9 close to everything.
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  • Stayed: May 2014, travelled with family
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7  Thank Asha S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MauricioZarate, General Manager at Memories Splash Punta Cana, responded to this reviewResponded 25 June 2014

Dear Asha S.,

Firstly, the entire team of Memories Splash Punta Cana wants to thank you for sharing your positive experience with the rest of the TripAdvisor community.

We are really happy to read words as nice as yours. To know that our staff and service have exceeded your expectations encourages us to keep working day by day to maintain this proposal of high level that we want to achieve.

We will be glad to welcome you back again. We are at your disposal for anything you need.
Kind Regards,

Mauricio Zárate
General Manager
Royalton Punta Cana & Memories Splash

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 June 2014

My boyfriend & I recently returned from our stay at Memories from June 6th through the 13th. I initially purchased this vacation via a Living Social deal, so I was just a bit apprehensive with as to what we'd really be in for. We couldn't have been more pleasantly surprised. Immediately upon arrival we were greeted & ushered into the Diamond Club Lounge where Jacie checked us in & thoroughly explained to us all of the options & accommodations we'd have available to us during our stay. We were also introduced to our butler for the week, Fiska. Both Fiska & Jacie were so incredibly kind & helpful throughout the trip.

Prior to the trip, my boyfriend had unfortunately torn his achilles & was on crutches with a boot for the entire trip. The staff couldn't have been more accommodating & concerned with helping him.

As far as the resort itself, it was kept immaculately clean, there were numerous options for food, drinks & activities. We spent the majority of our stay at the Royalton beach area where Franklin & Rosa diligently took care of us throughout the beach & bar area.

We didn't have a bad meal while we were there & there were plenty of options to keep our taste buds happy.

We took the Dominican Flavors tour which was a great experience that really gave us a better understanding of what life is like for the people of the area.

We could go on with the innumerable positive qualities of the resort, but I'll simply encourage you to find out for yourself. We had an incredible time.

Shondra & Yacob

Room Tip: We stayed in building 5 which was very quiet & great for sleeping in :-)
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  • Stayed: June 2014, travelled as a couple
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4  Thank shondra_chels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MauricioZarate, General Manager at Memories Splash Punta Cana, responded to this reviewResponded 25 June 2014

Dear shondra_chels,

Thank you so much for sharing your experience at Memories Splash Punta Cana not only for your wonderful comments that you have had about our team, but also for taking the time to share your positive experience with the rest of the TripAdvisor community.

We are really glad to hear your comments about the impression of our hotel. Reading your comments help us to know that our decisions are in the good way to give our guests the best possible experience. Your comments about the attitude of the staff will be shared with the objective to motivate to continue with the best quality and guest satisfaction.

We hope you visit us again and of course we will be very pleased to welcome you.
Best greetings,

Mauricio Zárate
General Manager
Royalton Punta Cana & Memories Splash

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Memories Splash Punta Cana

Address: Playa Arena Gorda | Macao, Punta Cana, Dominican Republic
Region: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Business Centre with Internet Access Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #32 of 112 Hotels in Punta Cana
Price Range: £121 - £583 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Memories Splash Punta Cana 4*
Number of rooms: 525
Official Description (provided by the hotel):
This wonderful stylish family oriented resort is located at Bavaro Beach, Punta Cana, one of the most beautiful landmarks of the Caribbean. 5 Thematic Restaurants reservation-free dining +11 Bars +Water Park features a children pool with slides, wave pool, relax pool, Jacuzzi, Kamikaze, Space bowl, Black hole and lots of tubes with amazing surprises. In addition, the resort also boasts 3 pools. ... more   less 
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