My partner and I just spent 18 beautiful days (2/24 - 3/13) at Alsol Del Mar. Just looked at the reviews before I started my own and if you look down a few reviews from this one you will see one from Hill C/Ontario, Canada called "The Truth About Alsol Del Mar" and that review is so right on. I urge you to look at that one since it encompasses EVERYTHING so I am not going to touch on ALL of it again. I agree with every positive thing that Cecil said.
We were skeptical when we arrived. Made our reservations in Nov. '13 with only 2 reviews listed. Many reviews after that were not so positive.
We called the resort a day before and asked them to arrange for a taxi to pick us up at the airport since many people were having taxi problems. We were met by a driver carrying a sign with our name on it. It worked out perfectly - we were there in 15 min. At the hotel, we were met by Angel opening the van door, and Karen, Valerie and Saskya (the Manager). They took our luggage and brought us out to a terrace overlooking the beautiful property and offered us Champagne and quickly checked us in.
We arrived before check-in time so they invited us to be their guest for lunch at the Assure restaurant while we waited. We were impressed with the staff right from the beginning. Check-in was quick and efficient and lunch was a nice top off while we waited.
We were in an ultra-modern 2 bedroom suite overlooking the lagoon and in the distance were some unfinished homes which some reviewers complained about. We, like others we met, loved the view. Looked like an Andrew Wyeth painting - so beautiful at sunset. I guess it is in the eye of the beholder. The suite was beautiful and fully decorated - looked like the promotion on the website. The outside deck with outdoor showers, plunge pool was fully furnished with lounge chairs by pool, dining table for your own cooked meals or having room service, beautiful seating areas for reading or discussions. The furniture in the interior was beautiful and clean. The bedding was comfortable.
The kitchen appliances were top notch but most importantly is how CLEAN everything was. The housekeeping staff does a magnificent job on keeping the place shining and clean. There were tile floors throughout. I like to be barefoot in the house and the bottom of my feet for the entire trip were clean!
Will not go into great detail regarding grounds, restaurants, food because Hill C./Orlando Feb. 2014 described Alsol Del Mar perfectly. I will reiterate that the food was excellent, more than enough to choose from. The staff will bend over backwards to make your dining experience a good one. No one seems to mention room service (Hi Geraldino!) but that is also another menu to choose from. Totally different from the other three.
The grounds were impeccable and the pool is one of the most beautiful I have ever seen and the beaches pristine. As far as activities - for the size of the hotel I think they have it right on. There are tons of Sandals-like all-inclusive hotels out there that can provide tons of activities for the party goers.
The nights are on the quiet side but the lobby bar stays open until 1:00 a.m. and the hotel does have something different every night. It just depends on the group that is there at the time. This is definitely more a couples place but we met quite a few singles and they were having a good time. The afternoon drink making/tasting classes always seemed to be a hit!
Management - First and foremost - our thanks to Saskya Carrasco (Hotel Mgr.) , Sergio Gomez (Food/Restaurant Mgr.) and Jose (Grounds Mgr.). I don't know who chooses the staff but I must believe that they must meet with their approval. They were so professional and knowledgeable. Congratulations to all of them and any other Manager that we did not have the chance to meet.
The Staff - The best I have ever seen - and many of them were brand new. I almost hesitate to mention all our new friends because I know I will forget someone - but here goes. In the main building we were always taken care of so well by Valerie and Karen and Angel.
The staff was so interchangeable that I cannot break them into categories. They were willing to do anything. My thanks to Geraldino, Miguel, Nikolas, Edwin, Yinet, Jean Carlos, Coca Cola, Horacio, Christian, Pablo, Ezecial, Jose, Roberto, Juan. To the Grill chef - Ynocencio. (Spelling?) We had such wonderful lunches and dinners prepared by him at the Grill. What a wonderful smile.
Confessor and Santiago - They were like energizer bunnies - never stopped. Truly committed to their profession. We will remember them for a long time. But rather than remember we hope to be back again. We totally recommend Alsol Del Mar. Thank you Saskya/
Mama R and Papa R
- Official Description (provided by the hotel):
- Located in Cap Cana, this 254,000-square-foot private beach complex features spacious suites ranging from Deluxe Studios to 2 Bedroom Suites, all finely designed with innovative architecture and Caribbeanstyle decorations. Guests can enjoy our beautiful white sand beach, large infinity pool with a swim-up bar that cascades into a serene hot tub area, complete with a gorgeous ocean view. Between the wealth of amenities we offer, the pristine facilities, and our devotion to exceptional hospitality, which is felt from the moment you arrive and are greeted by the spectacular panoramic ocean view in our lobby. These are just some of the many reasons why Alsol Del Mar offers guests the very definition of a luxurious Caribbean lifestyle. Conveniently located, Alsol Del Mar is just 15 minutes from Punta Cana International Airport, in close proximity of the famous Punta Espada Golf experience, which is considered the best golf course in the Caribbean, and near the Cap Cana Marina, which is considered one of the best in the world, accredited for its superior fishing. ... more less
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