Terrible, Terrible, Terrible is all I can say...
1/ Booked a "suite" only to get a standard room. When I showed the front desk my email confirmation which THEY had previously sent me, their response was 'oh well, too bad". They claimed there were no other rooms available.
When I demanded a full refund, they found me a better room.
2/ The food inside the hotel was mediocre at best. The food at the pool was acceptable.
3/ Out of 6 massive buildings - capable of housing hundreds of people - there were only perhaps 20-25 guests at the entire complex. This begs to ask the question: Why couldn't I get my 'suite"?
4/ After the 2nd day, I had to leave - just to disappointing.
I was charged an additional day so I had to pay for 3 days.
Now, here's the clincher...the hotel refused to issue the credit then and there...I will get the refund in 2 weeks. Well, it's been over a month and nothing.
I'll do the math for accuracy: I initially paid RD$ 80,130.50 ($1,874.40 US) BUT I only owed RD$ 24,039.15 ($559.05 US).
Saskya Carrasco: Can I have my $1,350.35 US back NOW. After all, I have it in writing that's what you owe me.
5/ Now, to be fair, Michael at the pool & the gentleman that handled our car was VERY nice.
- Official Description (provided by the hotel):
- Located in Cap Cana, this 254,000-square-foot private beach complex features spacious suites ranging from Deluxe Studios to 2 Bedroom Suites, all finely designed with innovative architecture and Caribbeanstyle decorations. Guests can enjoy our beautiful white sand beach, large infinity pool with a swim-up bar that cascades into a serene hot tub area, complete with a gorgeous ocean view. Between the wealth of amenities we offer, the pristine facilities, and our devotion to exceptional hospitality, which is felt from the moment you arrive and are greeted by the spectacular panoramic ocean view in our lobby. These are just some of the many reasons why Alsol Del Mar offers guests the very definition of a luxurious Caribbean lifestyle. Conveniently located, Alsol Del Mar is just 15 minutes from Punta Cana International Airport, in close proximity of the famous Punta Espada Golf experience, which is considered the best golf course in the Caribbean, and near the Cap Cana Marina, which is considered one of the best in the world, accredited for its superior fishing. ... more less
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