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“A little piece of Paradise” 5 of 5 bubbles
Review of Alsol Del Mar

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Alsol Del Mar
Ranked #42 of 110 Hotels in Punta Cana
Asheville, North Carolina
Level Contributor
50 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“A little piece of Paradise”
5 of 5 bubbles Reviewed 31 July 2014

We stayed 5 days and from the very moment we walked in we were blown away by the incredible beauty of the place. The staff was super attentive. The prices were amazing. The view, incredible! We got a double room in building 9 - incredible ocean view, private hot tub, everything. The resort only has a couple of restaurants but you can go to the resort next door and choose from any of their 5 restaurants and it's included in the all inclusive package. In the end we ate at every restaurant and we like the Blue Marlin at Sanctuary (resort next door), and the restaurant at Alsol del Mar. If I had to choose 1, I would choose the one from Alsol del Mar. The staff was great, they all treat you like family and the food is incredible. I can't say enough good things about this place. The rooms were clean and new. We felt very welcome and can't wait to go back. It was really peaceful and relaxing. The only thing I would say is, don't go to the 'casino'. There is a casino that picks you up and takes you to their location and it's not exactly one of the high end experiences. Compared to the other things you can do there, this is not one I would recommend. We were there during their low season in July so we got an incredible deal on the all inclusive once we arrived, checked in and saw the place. It was half the price of what we had been told over the phone with the booking agent. Highly recommended. Paradise!

Room Tip: Get a room in building 8 or 9 - they have the best view and are newly remodeled.
See more room tips
  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank FMD_74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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910 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (181)
Date | Rating
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English first
Manassas, Virginia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 30 July 2014

To put our travel experience in context, let me preface this review by saying that we have been to some beautiful beach destinations over the years e.g., Turtle Island in Fiji, Taj Exotica in the Maldives, Constance Ephelia in the Seychelles and Jumeirah Beach Hotel in Dubai. We traveled from June 30 2014-July 12, 2014. For our purposes of sunning and lounging about the pool and beach, the weather couldn’t have been better—sunny, warm days and some rain in the evening typically when we were sleeping. This was our last summer vacation before we sent our daughter to college, and she also celebrated her 18th birthday while staying at Alsol Del Mar. After a very busy senior year for our daughter, our goal was for rest and relaxation, and Alsol Del Mar certainly delivered on that front! Our daughter requested a "chill" vacation free from excursions. A few times her father and I attempted to convince her to leave the property, but she always said "why?" because she absolutely loved the property and why would she want to leave it? She did leave though to go surfing at Macao Beach with Saskya’s (hotel manager) husband and to do some souvenir shopping at the mall.

My husband and I would have to agree with our daughter. Stepping out onto our beautiful, comfortable (furnished with a dining table, sofa, two chairs, a coffee table, and jacuzzi) balcony in the mornings was always such a delight. Absorbing the beautiful sights and sounds--the ocean, the beach, and the infinity pool--was such a great way to start the day. Lounging by the pool on my comfortable chaise lounge, enjoying my favorite drink from the bar, a Chocolate Dream expertly made by Miguel and seamlessly replenished by a smiling, friendly Geraldino, I would contemplate lunch as delicious smells wafted in the air. Jean Carlos and Geraldino would bring us some of our lunch time favorites such as the seafood ceviche, chicken wings, and shrimp quesadillas. Boy, do I miss those poolside lunches!

After enjoying the day in the sun and sand, we would retreat to our two-bedroom, two and half bathroom villa with a fully equipped kitchen, dining room, and living room. The perfect set up for a family with a teenage girl who requires her privacy. One of the reasons we chose Alsol Del Mar was because of reciprocal privileges at its sister property The Sanctuary. We did have several meals at The Sanctuary--The Steakhouse, Blue Marlin, and the Wok--and much preferred dining at Alsol Del Mar. We found The Steakhouse to be mediocre and my husband and daughter found the sushi at the Wok lackluster.

To be honest, the beach at Alsol Del Mar is not the best, but they try! There are crews out there with wheelbarrows working tirelessly to clear the beach of seaweed. However, we walked to Juanillo Beach (about 5 miles roundtrip) which is pretty nice and even saw some weddings for our effort. They have sun loungers available and a bar. A nice set up, indeed!

The staff at Alsol Del Mar is definitely the best! Once we arrived, we were handed glasses of champagne, and I felt the stress melt away! Alsol Del Mar exhibits true hospitality and graciousness. Prior to our arrival, Saskya patiently answered all my annoying emails. Jean Carlos made sure we were adequately supplied with water before our walk to Juanillo Beach-- without being asked. For my daughter's 18th birthday, many, many staff members wished her a "Happy Birthday" throughout the day; at dinner, they provided her with a chocolate brownie with candles and enthusiastically sang "Happy Birthday" to her. Once she returned to her room, she was greeted with a "Happy Birthday" banner on the wall and two towel swans and her bed was strewn with flower petals. To note, we participated in the "All Under the Sun" all inclusive program, and I truly believe this is the way to go. Living in the metropolitan Washington, D.C. area is very stressful, and we were totally able to destress with the help of the friendly staff at Alsol Del Mar. Thank you to everyone at Alsol Del Mar for making this family vacation so very, very relaxing especially to Saskya, Karen, Ivelicce, Geraldino, Jean Carlos, Miguel and Santiago. Saskya runs a tight ship, but her employees seem happy and it shows!

  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
2 Thank IndiraJay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saskya C, Manager at Alsol Del Mar, responded to this review, 22 August 2014
Dear Indira,

Thank you so much for your beautiful words and account of your stay at AlSol del Mar, and for sharing your experience for other travelers to know what to expect when staying with us.

It is with great pride that our team works daily to ensure we provide the best we have to offer to everyone we have the honor to host. We all pride ourselves of doing all we can to ensure that everyone feels looked after, welcomed and is enjoying their stay to the fullest.

It was an immense pleasure for us to have you, your husband and daughter stay with us, and we look forward to the honor of welcoming you again!

Hasta pronto!

Saskya Carrasco
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fairfax, Virginia
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 29 July 2014

We were thinking of spending some time in the Caribbean and came across a very attractive package from this resort, all inclusive. Since the flight to Punta Cana was also direct from washington DC, we could leave at a normal time in the morning and then be bathing in the sun by early afternoon. The resort is unusual, in a positive sense,in that it has very large apartments, contrary to the generally small hotel rooms. Our apartment was over 1,000 sq ft, with an enormous terrace overlooking the ocean/swimming pool/garden area. We also had our own jacuzzi on the terrace! The attention of the staff, Miguel the pool barman, Geraldino the waiter always remembering our smallest preferences, the chef Manuel Monplaisir whose very name reflected how keen he is to try to please any palate, the always positive and energetic animator Michael, the smile and kindness of people at the reception. All in all, a very dedicated staff with extreme kindness and courtesy, food of excellent quality, great accommodations. Last comment about this resort and the overall Cap Cana development, The whole area is kept impeccably clean and well manicured. In order to facilitate movement within the various resorts and the village the community has established a standard $3 taxi fare to go any place within the Cap Cana compound. We did it and found an incredible entire village-marina, very modern, with beautiful construction, shops, restaurants. Definitely Cap Cana and this specific Al Sol resort are worth every penny.

  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank gfbucelli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saskya C, Manager at Alsol Del Mar, responded to this review, 22 August 2014
Dear gfbucelli,

We, at AlSol del Mar, really enjoy reading reviews like yours, and knowing that the work of the entire team has reflected in a positive experience for one of our guests.

Our daily goal is ensuring that our clients have a wonderful time and feel pampered and looked after by everyone.

Thank you for your mention of those wonderful team members that indeed work endleslly in showing our guests true Dominican hospitality. They have been made aware of your comments.

We definitely will be honored to have the opportunity of welcoming you again, and look forward to having you stay with us in the near future... We are just a short flight away!

Hasta pronto!

Saskya Carrasco
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington DC, District of Columbia
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 16 July 2014

The service was beyond amazing. The employees were friendly and more than helpful. Mikael was great. He took us around outside of the resort and assisted us with anything we needed. He helped in making the trip even better. The resort was as the pictures show, nice palm trees, beautiful pool, great scenery. The only issue we had was one of our rooms had a mildew smell and when we requested to move they said that the resort was booked though it was not. Everything else was great the other room had no issues. Quiet and relaxing resort though it is other resorts (you can visit surrounding resorts with no fee with all inclusive package) and areas to go for entertainment. I will be back.

  • Stayed June 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Service
Helpful?
4 Thank Brian H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saskya C, Manager at Alsol Del Mar, responded to this review, 28 July 2014
Dear Brian H,

Thank you for taking the time of reviewing AlSol del Mar!

We are delighted to know that you have thoroughly enjoyed the service of the staff and the spectacular setting of our common areas. It is great to know that in the end your accommodation issues were resolved and that you did not encounter any other issues. We pride ourselves of our great room offer and we want all our guests to be completely happy with what they book and receive.

We look forward to welcoming you again.

Hasta pronto!

Saskya Carrasco
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 15 July 2014

From the moment we entered Alsol Del Mar we were warmly greeted by the friendly concierge Ivelicce. We traded in our luggage for some refreshments. The week we were there the elevator wasn't working but our baggage handler Sandro efficiently took our luggage to the 3rd floor. We were very happy with our accomadations. A very spacious (even for 5 people) place with a kitchen, 2 bedrooms/ 2 and a half baths, stackable washer and dryer, hot tub with a beautifully spectacular view of the Caribbean Sea. There was an infinity pool with a bar where you could order drinks and sandwiches or lounge by the pool where the always friendly and attentive servers Geraldino, Miguel, Jean Carlos, Cristian, Francisco, Santiago and Miguel Rio took care of my family's needs. At one of the restaurants, the servers special ordered a typical Dominican meal when they learned my youngest daughter loves beans and rice, it was super delicious. Alsol, may I suggest you include Dominican food alongside American food on your menu? Thank you to all the fine staff at Alsol. If you're looking for a beautiful, quiet place to relax with a warm and friendly staff, then Alsol Del Mar is the place to be. My whole family highly recommends it. We felt like we were celebrities. Also the hotel lobby smells so nice!:)

  • Stayed June 2014, travelled with family
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Rob A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saskya C, Manager at Alsol Del Mar, responded to this review, 28 July 2014
Dear Rober A,

It is always a tremendous joy for the entire team to read reviews like your, which prove that our goal of delivering exceptional service in a unique and relaxed environment, with great amenities, food and drinks, has been achieved once again!

Thank you for your recognition of those fine members of the team that you make mention of, they have, along with the rest of the staff, been made aware of your beautiful words.

Please note that we have added more Dominican items to the dinner menu, and for those reading this review, be aware that the Raices Restaurant, during lunch hours, serves mostly Dominican specialties. We are delighted to know that you daughter enjoyed our tasty cuisine and we look forward to welcoming your entire family again.

Hasta pronto!

Saskya Carrasco
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Miami, Florida
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 8 July 2014

First and foremost, you cannot describe this place in words; it is a place that you must visit in person in order to admire the beauty of its location. The apartments are nicely decorated and the views are postcard like. From the moment you arrive you are treated like royalty with a champagne toast and drinks. My friends and I had a blast during our 3 day stay. We met one of the most pleasant staff who each attended us like royals. We personally thank each and every one that works there especially Julio (valet/bags), Ivelicce (front desk), Miguel (pool bartender/server), Jean Carlos (pool bartender/server), Pedro (pool bartender/server), Nicholas (bartender), Geraldino (server) and Santiago (pool server) who all did a phenomenal job. In conclusion, if you want a safe and quit place to relax with amazing views from all angles and an attentive staff then Alsol Del Mar is a must. Lastly, go with the all-inclusive package and enjoy all you can drink and eat.

Without a doubt I will be coming back soon!!!

  • Stayed June 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Francisco G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saskya C, Manager at Alsol Del Mar, responded to this review, 28 July 2014
Dear Francisco G,

It is really an amazing feeling to see reviews like yours and know that our guests have left this beautiful place with nothing but great memories and a desire to come back! We certainly look forward to your return and thank you for the beautiful account of your stay with us!

We have forwarded your comments to those wonderful staff members you make mention of and appreciate your recognition of their outstanding service.

The entire team of AlSol del Mar remains at your service.

Hasta pronto!

Saskya Carrasco
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Connecticut
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 8 July 2014

My husband and I, along with another couple traveled to the D.R. for a long 4th of July weekend and found this resort for a great deal. After a logistically easy trip, we were offered to trade up our two junior suites to one two-bedroom suite. We opted for that and unfortunately the room was at the aback of the resort looking out to an undeveloped (not so pretty) area. Once we got through that though, we all were very happy with the rest of the trip (and did not end up spending much time in the room anyways). The resort was lovely and the best part of the experience was that the people were over the top friendly and helpful with fantastic service from all! We especially wish to thank Jean Carlos, "A Rod" and Ramon! Super guys who made our stay fun and easy!

Would definitely go back and recommend this gem of the D.R..

Room Tip: Ask for a beach/pool view.
See more room tips
  • Stayed July 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank klbaffa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saskya C, Manager at Alsol Del Mar, responded to this review, 28 July 2014
Dear klbaffa,

It is great to know that you have had a great 4th of July weekend and that our staff, especially the fine individuals you make mention of, have made your vacation fun and easy! We will definitely let them know of your comments and I thank you on their behalf.

We look forward to having the honor of welcoming you again and thank you for your recommendations.

The entire team of AlSol del Mar remains at your service.

Best regards,

Saskya Carrasco
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Alsol Del Mar

Property: Alsol Del Mar
Address: Boulevard Zona Hotelera Marina Cap Cana, Punta Cana 51101, Dominican Republic
Region: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
Ranked #42 of 110 Hotels in Punta Cana
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Alsol Del Mar 4*
Number of rooms: 122
Official Description (provided by the hotel):
Located in Cap Cana, this 254,000-square-foot private beach complex features spacious suites ranging from Deluxe Studios to 2 Bedroom Suites, all finely designed with innovative architecture and Caribbeanstyle decorations. Guests can enjoy our beautiful white sand beach, large infinity pool with a swim-up bar that cascades into a serene hot tub area, complete with a gorgeous ocean view. Between the wealth of amenities we offer, the pristine facilities, and our devotion to exceptional hospitality, which is felt from the moment you arrive and are greeted by the spectacular panoramic ocean view in our lobby. These are just some of the many reasons why Alsol Del Mar offers guests the very definition of a luxurious Caribbean lifestyle. Conveniently located, Alsol Del Mar is just 15 minutes from Punta Cana International Airport, in close proximity of the famous Punta Espada Golf experience, which is considered the best golf course in the Caribbean, and near the Cap Cana Marina, which is considered one of the best in the world, accredited for its superior fishing. ... more   less 
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