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“Too big but great!”

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Grand Bahia Principe Bavaro
Ranked #62 of 112 Hotels in Punta Cana
Certificate of Excellence
Reviewed 18 August 2013

We were at the Gran Bahia Principe Bavaro for 12 days from July 24 to August 6. We are a family of three children ages 10, 14 and 18. We had two rooms in building 79, each was a Junior Suite Hacienda. Overall, we were pleased with this resort. The resort was extremely big (too big), clean, the service was good as well as the food and drinks. It is quite a walk getting from 1 point to another (pools, restaurants, beach, lobby, etc.) unless you take the resort trolley. Without any exaggeration, if you want to get to point A to B within the resort within a reasonable time, you have to take the trolley. If this idea does not sit well with you, DO NOT go to this resort.
BEACH. The beach was beautiful and clean. There were plenty of beach chairs but if you don’t reserve a set for your family early in the morning, you will have a hard time getting a good spot. This is pretty typical for beach resorts no matter where you go in the world. Since there’s a patch of reef nearby, there tends to be a lot of sea weed in the water and on the beach, but thanks to the hard working beach staff of the resort, the weeds get cleaned up right away. The Bavaro beach does not have drink service. If you want a drink you either have to go to the snack bar, or to the bar by the pool to get your drink. Basically, it is not very convenient to get a drink if you want to hang out on the beach. Non-motorized water sports are free if you are willing to line up at the beach office starting around 8-8:30 in the morning as a line up builds up quick. You can only reserve a watercraft a day in advance – really not worth it in my opinion especially if you are already doing excursions outside of the resort.
POOLS. There are a lot of pools in the resort. The ones we went to in the middle of the resort and close to the beach each had a nice pool bar. The pools had plenty of music and entertainment. If you want a pool a little bit quieter than the others, go to the Flamboyan pool where the best of the best bar tenders from the entire resort will serve you. They are Yuly, Rafael and Ana. These guys are very hard workers, kept the bar very clean and put out a fantastic service and drinks to all. Management, if you are reading this, please send our thanks to these 3 and give them a raise! They truly deserve it.
RESTAURANTS. The buffet restaurant at the Bavaro lobby wasn’t bad with plenty of selection. Aside from the local fare selection, there is a station for North American cuisine consisting of hamburgers, hot dogs, pizza, spaghetti, chicken wings, mac & cheese, etc. You will not go hungry in this restaurant. The breakfast buffet is great. Everything is very fresh. Kudos to Jesus, Maximo and Jose. These waiters are fantastic and trust worthy. Our son forgot his Ray Ban sunglasses after dinner one night and the waiters could have easily have kept them. When we went back to the restaurant and Maximo recognized me right away and knew I was looking for the sunglasses and brought me to where they were. Mucho Gracias!
Our family preferred the a-la-carte restaurants. We got to go to 5 during our 12-day stay. We found the best one to be Mediterranean (seafood) and Garden Grill (North American) restaurants. However, the waiter at the Mexican al a carte was fun and lively.
INTERNET. Wi-Fi is free in the lobby and that’s it. You can go to the lobby shop and buy a card to get Wi-Fi anywhere available in the resort. It was $50 for 7 days. It’s not worth it as it’s not very reliable, pretty slow and only one device logged-on at a time is allowed.
ENTERTAINMENT. The nightly entertainment is your typical corny resort entertainment with not so bad dancing, singing and acting. But that’s not the point, you’re there to have fun not to look for the next American (or Dominican Republic) Idol. Although Michael Jackson night (on Monday nights) I must say was pretty neat, especially if you’re an 80’s buff as they played a medley of 80’s tunes before the show. There is a bar at the theatre as well.
DOCTOR/CLINIC. We went there for a general consultation as my son had an ear infection. They ended up administering an ibuprofen shot and antibiotics for 5 days. So after a 1-hour session and a check up the following day, $700 was spent. The doctor was pleasant and personable enough. No issues there whatsoever, but once they find out you have insurance (and that’s the first thing they ask), might as well give them a blank cheque.
GENERAL. As mentioned, the resort is too big. You have to take a trolley everywhere you go. Important fact – there is only 2 beach towel huts/stations for the entire resort, at least that we saw. One is at the pool in the middle of the resort and the pool close to the beach. Even if we missed one or two other huts/stations in the resort (I doubt it), it is still NOT enough. To put it into perspective, it is quite common for the two towel huts to run out of towels on a daily basis. The safe in the room if not free. It is $4 a day. If the resort is classified as a 5 star, then a room safe should be included. The bar fridge in our room is stocked on a daily basis with beer, pop/soda and bottled water. The chambermaids did a fantastic job cleaning our rooms on a daily basis. Every time I see them cleaning our rooms, they are always washing the floors, not just sweeping. General costumer service in the resort was impeccable. A few issues in our rooms with our AC, fan or whatever, a service person was at our door within 5-10 minutes and resolved the issue each time.
My wife went to the spa for a massage and facial. The prices are comparable to home but she had a relaxing time there. They are very professional. There is also a children’s “lounge” where there is music, foosball, air hockey and ping pong. Great idea and fun.
Had no issues checking in or out. It was like any other place. The bell boys were wonderful and helpful. We found all of those services to be very efficient.
Lastly, I would say sure this is a 5-star resort. However, if you are spending the extra money for a 5-star resort thinking you will notice a big difference from a 3-4 star resort, I would say not. Save your money and go for the 4 star and I’m sure you will enjoy that resort just as much. I would go back to the Gran Bahia Principe Bavaro resort if the price was right, i.e., lower. I would recommend this resort to anybody.

  • Stayed: July 2013, travelled with family
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5  Thank camja1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer Servic... B, Customer Service at Grand Bahia Principe Bavaro, responded to this reviewResponded 19 August 2013

Dear Guest,

We are happy to know that all your family was delighted by the activities and services provided in Bahia Principe Bavaro Resort.

Yuly, Rafael and Ana will be enchanted with you acknowledgements towards their fantastic service.

It’s our sincere hope to have the opportunity to welcome you in the near future.

Family holidays with Bahia Principe Hotels & Resorts.

Receive cordial greetings,


Karen Mantilla
Bahia Principe Bavaro Resort

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2,063 - 2,069 of 10,633 reviews

Reviewed 18 August 2013

We stayed at this resort for two weeks from 23rd July. We were slightly worried about some of the negative things that we have read on Tripadvisor before our trip, we needn't have been concerned. The check in was fast and efficient. We were driven to our rooms and within 45 minutes of arriving at the resort were walking by the beach. The beach is beautiful - it took my breath away the first time I saw it and every time after! The pools were lovely, the pool bar excellent. We enjoyed the buffet restaurant every time that we used it and the a la cartes that we used were all very good. On two occasions our bath towels were not replaced during the day, but we were provided with clean towels within 10 minutes of phoning reception. The lobby bar staff were efficient and friendly. I would not hesitate to recommend this resort.

Room Tip: We were in block 29 which was close enough to the beach and not too far from the lobby and restauran...
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  • Stayed: July 2013, travelled with family
    • Value
    • Location
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    • Cleanliness
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2  Thank JMP65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer Servic... B, Customer Service at Grand Bahia Principe Bavaro, responded to this reviewResponded 19 August 2013

Dear Client,

It is an honor to read that you had a fabulous trip, and to learn that you find worth to mention our enjoyable buffet and friendly staff.

For all of us it will be a pleasure to welcome you back in Bahia Principe Hotels & Resorts, your best hotel in the Dominican Republic.

Yours sincerely,


Karen Mantilla
Bahia Principe Bavaro Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 August 2013

I stayed at this resort with my family for a week and it was great. The workers treat you well, epically if you speak Spanish. The food was good mainly same everyday but, it was good. The Japanese al a cart was the best food you will get there.
The workers really appreciate any tip you give them as they don't get paid a lot and many travel a long way to get to work.
The rooms were cleaned when we got there and maintained cleaned everyday from the cleaners.

I would really recommend this resort for anyone going on a family vacation.

  • Stayed: November 2012
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Thank Castro_mabel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer Servic... B, Customer Service at Grand Bahia Principe Bavaro, responded to this reviewResponded 19 August 2013

Dear Mabel,

We are very pleased to read that you enjoyed your holidays thanks to our rich gastronomy, as well as the good service from our employees. At Bahia Principe Hotels & Resorts our goal is to make your stay become an unforgettable experience.

Thank you for recommending family holidays with Bahia Principe Hotels & Resorts.

Always at your disposal,


Karen Mantilla
Bahia Principe Bavaro Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 August 2013

Beach- A+ clean beach, calm waters
Pools- A clean great service at the pool bar.
Room B+ well kept most of the time your not in the room anyway.
Staff - B friendly, one person always speaks english . Martha at Lobby bar #1 Encaracioa excellent service & very friendly.
Food A+ different variety and taste fresh & delicious.
Resort B Overall
Dislikes: the resort is very large and extends over a great area, there are shuttles that take you to the restaurants, beach, pool and room. Sometimes waiting for the shuttle or walking to your room can be tiresome. Such a big resort area.
Lobby Bar area and sports bar are not well ventilated. Looby bar area even though it's an open area the are no fans and the windows on the high ceilings are blocked with clear plexiglass not well ventilated.The sports bar air conditioner is kept at 28 to 29 degrees centigrade, not refreshing to stay inside. Internet free wifi at the lobby area but I could never log on. 2 PCs in the lobby area which you could pay $8 per hour how to surf the Internet but there are no computers that are hooked up to any printers so you can't print out your boarding pass.

Stayed: August 2013, travelled as a couple
Thank Charles B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer Servic... B, Customer Service at Grand Bahia Principe Bavaro, responded to this reviewResponded 19 August 2013

Dear Charles,

We regret that there were some not positives aspects you mentioned, but rest assured that we have forward them to the corresponding departments and we will give the proper attention.

We sincerely appreciate your feedback and we hope to welcome you back in Bahia Principe Hotels & Resorts.

Warm greetings,


Karen Mantilla
Bahia Principe Bavaro Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 August 2013

Just come back from our annual 2 week Caribbean holiday, this was our second time to
Dom Rep but the first time at this hotel. The report is huge, too big, although you have transport buses constantly running which were good. The resort it's is very well maintained and clean and the pools were lovely. The beach was nice and clean. Food was excellent with a wide variety, the A la carte restaurant were good, highly recommend the French. The BIG BIG let down was the staff and animation team. The extertainment around the pool was terrible, they played the same music over and over again day in day out. The pool activities were terrible, there was no atmosphere at all, luckily there was enough of us to make our own fun. The restaurant and buffet staff/waiters were miserable. We felt like a nuisance when we asked for drinks etc. this is very unusual for all inclusive resorts in the Caribbean. We have been to many and here they were by far the worst. One waitress in the lobby was very very good, Tahini. She was friendly, helpful and always smiling.

  • Stayed: July 2013, travelled with friends
    • Value
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1  Thank Sharon W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer Servic... B, Customer Service at Grand Bahia Principe Bavaro, responded to this reviewResponded 19 August 2013

Dear Sharon,

Thank you for taking the time of sharing your opinion with others on TripAdvisor which we will take in the highest consideration.

We sincerely regret your perception from our personnel. We would like to inform you that we continuously work with our Human Resources and Quality departments to reinforce the training of our personnel.

We really hope you consider coming back to the Dominican Republic and enjoy all our facilities and services.

Kind regards,


Karen Mantilla
Bahia Principe Bavaro Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 August 2013 via mobile

I had many problems with my room. I requested a room that was not on the first floor and thats exactly what they give me. After 4 hours, they changed it the next day. They gave me a room that was occupied. After wasting another 3 hours in the lobby, they gave me a room on a 3rd floor. Other than the problem I had with the room, I enjoyed my stay here. The rooms were clean, and the food at the buffets were great. I did not like the food at the italian a la carte restaurant. Resort was super clean and in good shape. The waterpark was perfect for kids. The resort has many activities for everyone. The buses are very useful since the resort is so big. The beach is okay. Beautiful but crowded. I loved the shows they did at night. Definitely coming back!!

  • Stayed: August 2013
    • Value
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1  Thank sweetjaile09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer Servic... B, Customer Service at Grand Bahia Principe Bavaro, responded to this reviewResponded 19 August 2013

Dear Guest,

First of all, we would like to apologize for the inconvenience you experienced.

We are glad to hear that you enjoyed your stay in Bahia Principe Bavaro Resort and to learn that we were able to succeed your expectations.

Thank you for your comments and we are looking forward to seeing you soon!

Bahia Principe Hotels & Resorts, all-inclusive hotels for your holidays in Punta Cana.

Kindest regards,


Karen Mantilla
Bahia Principe Bavaro Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 August 2013

This was our first trip to Punta Cana and we had a great experience at Grand Bahia Principe Bavaro. The hotel was very nice and the rooms were very spacious and comfortable. All the staf at the hotel and restaurants go about and beyond to make us happy. The beaches were beautiful and clean. We will go back again.

Room Tip: Just make sure that you pick a second or third floor room because we were in the first floor and the...
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  • Stayed: July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
6  Thank Esther H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer Servic... B, Customer Service at Grand Bahia Principe Bavaro, responded to this reviewResponded 15 August 2013

Dear Esther,

For our entire staff members it is wonderful to hear that you had a great experience in Grand Bahia Principe Bavaro and to learn that your recognized our labor.

Thank you for your comment and we are looking forward to seeing you soon!

Bahia Principe Hotels & Resorts, all-inclusive hotels in Punta Cana.

Kind greetings,


Karen Mantilla
Bahia Principe Bavaro Resort

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Bahia Principe Bavaro

Address: Arena Gorda - Macao Seccion Baigua | Arena Gorda - Macao, Seccion Baigua, Punta Cana, Dominican Republic
Phone Number:
Region: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#34 Family Hotel in Punta Cana
#38 Casino Hotel in Punta Cana
#38 Romantic Hotel in Punta Cana
#53 Luxury Hotel in Punta Cana
#55 Top resorts Hotel in Punta Cana
#56 Spa Hotel in Punta Cana
#58 On the Beach Hotel in Punta Cana
Price Range: £107 - £308 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Bahia Principe Bavaro 4*
Number of rooms: 744
Official Description (provided by the hotel):
Facilities and services 2 lake-style pools Large sun terrace New relaxation zone with Bali beds, sun umbrellas and loungers Pool and beach towels BAHIA SPA (additional charge) Sports facilities: gym, 3 tennis courts (floodlit for an additional charge), multi-sports court Water activity centre WiFi access in the lobby (1h per day free of charge) and in rooms (additional charge) Entertainment theatre Wedding gazebo 1 buffet restaurant and 17 speciality restaurants Japanese restaurant 10 bars 3 Snack Bars Cocktail Lounge Punta Blanca Golf Club: 18 hole Golf Punta Blanca Golf Club designed by Nick Price (additional charge) Pueblo Principe: Shopping and Leisure Mall with local craft stores, live music, shows, stores, bars, karaoke, disco and casino Rooms 816 rooms including two types: Superior Junior Suite and Club Hacienda Junior Suite Room facilities: King size bed or two full size beds Fully-equipped bathroom with hydromassage bath tub, hair dryer and magnifying mirror Sitting area with sofa Air conditioning Ceiling fan Telephone Alarm clock Satellite TV Minibar Coffee-making facilities Safe (additional charge) Ironing set Wifi (additional charge) Club Hacienda Junior Suite (See page 18 Club Golden, Club Hacienda) Children Bahia Scouts The hotel is perfect for families, offering a range of facilities tailored especially for children, including the following: Mini Club for children aged 4 to 12 Evening Mini Disco Babysitting service (additional charge) Bahia Scouts Water Park Fun Area and Adventure Park (additional charge) Teens' Club (11-16 years) Other services 24 hour medical service (additional charge) Pharmacy (additional charge) Bus stop opposite the hotel Meeting and convention room Personalised menus (for celiacs, diabetics, etc.) Available on request and subject to circumstances Specialised service for organising weddings, incentive trips, events and anniversaries ... more   less 
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Also Known As:
Gran Bahia Punta Cana
Grand Bahia Principe Punta Cana
Bahia Principe Dominican Republic
Gran Bahia Principe Bavaro Resort
Punta Cana Bahia Principe
Gran Bahia Principe Bavaro Punta Cana
Principe Punta Cana
Bahia Punta Cana
Bahia Resort Principe
Gran Bahia Principe Dominican Republic

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