We booked the holiday online 9 weeks ago and upgraded to premium seats on the Dreamliner, which was a fantastic experience and well worth the extra. Having to change to adult only rooms due to an error on my part on booking, were delighted with the rooms on arrival and completely surprised that we were also members of the Diamond club, which completely transformed our holiday. The adults only pool for Diamond club members was super and we never had to look for sun beds as they were in plentiful. The Diamond Cub bars with premium drinks were exceptional and having our own butler and concierge made our holiday more perfect. The resort was immaculate and the beach beautiful. The food was of a very high standard and the speciality restaurants were excellent, the Hunters for steak and the Mediterranean for sea food lunch platter was to die for. The staff could not be more friendly and helpful and our favourites were Olvera, Jose' and Crystal Maria who looked after us at the Diamond Club Pool Bar (photos attached)
We could not forget our Concierge Danila Gonzalez, who organised the change of rooms to the ground floor and supplying us with our complimentary drinks package and fruit delivered to our room. He was always there to assist.
The Diamond receptionist, Naileo Cabrero was always on hand to help at any time.
All the staff were excellent, but these few were exceptional and made our holiday special..
My wife and I are in our sixties and have done cruises, all inclusive packages and 5 star hotels, but have to say that this hotel and Thomson have made this a holiday to remember and probably our best yet. We will certainly be returning to the Royalton and the 9 hour flight from Glasgow was well worth it. Well done Thomson!
- Official Description (provided by the hotel):
- Royalton Punta Cana is a modern "All-In Luxury" Resort on Bavaro beach with unique all inclusive features like Reservation-Free Dining, international drinks, 24 hour room service and Dreambed. Guests can also take advantage of our All-In Connectivity exclusive features including: • Free Wi-Fi throughout the resort • Unlimited free in-room calling to North America and most of Europe • Convenient USB recharge and Bluetooth audio stations in your room • Download our free Royalton app and receive unlimited free calling plan from your mobile device while on our property, as well as unlimited free app-to-app texting. ... more less
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