I will review Royalton Resort as objective as possible with minimum personal interference; TRUE STORY, minus any drama, over-expectations, and petty complaints.
Hotel Property Grounds: Pros- In general is beautiful. The property is very close to the beach, and although the acreage is spacious, everything is within walking distance. (This was important to me because, I stayed at a total different resort in another country where it was exhaustion just to leave your room and walk up front to all the amenities). The water park next at Memories resort was awesome fun. The lines were not long and the water was warm everywhere. Cons: There is still some minor things to fix. For example, I resided in Room 3214 swim out suite, and directly across from my balcony view there was a unfinished landscaping, exposed pipes, rocks and workers digging (once).
ACCOMODATIONS: The rooms look just like the pictures on the website and listed here on tripadvisor. Beautiful. Very modern, beautiful aesthetics, and the swim-out suite was breathtaking! However, Royalton had the right concepts, BUT VERY NON-FUNCTIONAL. My TV was not working initially. A technician came immediately and fixed the issue. However, I would suggest the resort to place the exposed flatscreen tv wires behind the wall for a more appealing look. The AIR-CONDITIONING was unacceptable!. My first day or so, it was originally set to be lowered no further than 15 degrees Celsius, which I loved because it is very hot outside and the air condition in my room was so cool and comfortable. By day two or so, the air condition was re-programmed centrally,to not set below 18 degree Celsius. For me, it was uncomfortable at night to sleep at this temperature in beach weather outside. More important, my AC made an ANNOYING ticking sound and would shut-on and off, on and off. It drove me CRAZY when tried to sleep at night. We called guest services, a technician came out and this is how I got the answer that management re-programmed the AC. So as I had it set to the lowest temperature point (18*C), the room temp was still warm and the AC could not produce any cooler. Which meant guest stay warm or hear the noise in room 3214. Still, the bed was cozy and sheet were high quality. The frameless glass shower door did not seal closed at all. Therefore, when we showered, water flooded on the outside a lot. I did not make a big fuss about it because room service was always near to clean it up. (I did ask for another room but no swim-out were available). Third, the sink faucet was too short for the bowl sink and oddly the water didn't reach the bowl. More importantly, I assume because all the water flooding, moisture, and warm temperature, I found MOLD around the door frame in the bathroom. It was UNACCEPTABLE! By the way, the hair blow dryer was missing (requested a new one), and of course there was a mildew smell in the bathroom assuming from the water issues and mold I explained. These are each of my examples as beautiful but everything was hardly functional.
FOOD: In general, the food was not tasty to me and my husband. We basically ate it to live. The best was breakfast at A La carte buffet; ZEN restaurant (you must reserve in advance daily), the Steakhouse, and I loved the coffee shop. You do have an extensive choice of bars, snacks and dinners to choose from. Room service is free. HOWEVER!!!! We got SICK from the food!!! Both me in my husband had stomach aches, cramps, diarrhea, constipation, bloating, fatigue. All the time, triggered after we ate. We initially dealt with it, thinking it was one bad meal, but it was the entire time of our stay. Then it became obvious, when I over heard at least 4 other families complaining of the same symptoms. The last day of my stay July 17th, I was awaiting transportation at the resort and overheard a family reporting to staff near guest check-in desk, that their entire family of 19 was all sick from the food except 1. I was so alarmed, I intervened to confirm to the staff that it was true! Either, its the ice, (DO NOT DRINK THE WATER), cross contamination with food, food prepared and stored at the inadequate temperature, poor education on sanitation, or even the guest could be contributing to food borne illnesses because I saw no hand sanitizers, and everyone run from the restroom, beach, pool, playing sports, right into the buffet to eat! No HANDWASHING! We caught the free transportation to downtown to buy anti-indigestion medicine, because all the Cipro (antibiotic on resort grounds were brought out of stock! It was the worst part of my stay.
STAFF SERVICE: Staff here is EXCELLENT!!! They treat you like royalty of vacation. The do not expect tips, but please do. They are at your every call and need, greeting you happily, with beautiful smile. I really commend them and say, IT WAS THE BEST CUSTOMER SERVICE I HAD EVER EXPERIENCED!
ENTERTAINMENT: There is an agenda with planned shows each night. Not too busy or loud, and not many children are out at night. Even during the daytime, It did not look like Disney World. Yet, there was always some action somewhere.
OVERALL: I think Royalton is one of the best resorts in Dominican Republic Punta Cana area. I visited some other resorts on a bus ride into downtown and most do not compare. However, Royalton owners need to improvise and improve some issues if they really want to be recognized as a 5-star Caribbean resort. Its all in the details! A true Five star hotel would NEVER cut corners on air conditioning, food borne illness, and infrastructure! But if the main issue of food was fixed (dear God, my husband still trying to flush out his system) I would look forward to returning because staff was awesome, the place, beach etc. is beautiful!
- Official Description (provided by the hotel):
- Royalton Punta Cana is a modern "All-In Luxury" Resort on Bavaro beach with unique all inclusive features like Reservation-Free Dining, international drinks, 24 hour room service and Dreambed. Guests can also take advantage of our All-In Connectivity exclusive features including: • Free Wi-Fi throughout the resort • Unlimited free in-room calling to North America and most of Europe • Convenient USB recharge and Bluetooth audio stations in your room • Download our free Royalton app and receive unlimited free calling plan from your mobile device while on our property, as well as unlimited free app-to-app texting. ... more less
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