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“Royalton Punta Cana first time”

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Royalton Punta Cana Resort & Casino
Ranked #24 of 114 Hotels in Punta Cana
GreenLeadersSilver level
Reviewed 31 July 2014

Just come back from one week stay with my wife and friends at the Royalton Punta Cana. This is a grate hotel with grate staff and service people. We all were also part of the Diamond Club which mean we had our own private access to the Diamond beach area where Amarilys, Victoria and many others give a grate, grate service , private Bar and Adult pool area where José who had been the waiter for the hall weak was absolutely brilliant, the food was good and Angel who take care of every others needs in the pool we recommend Diamond Club if can. The rooms are very well maintained, very clean and the staff works diligently to ensure you are happy with your accommodations. Notable mentions include the coffee shop where you can enjoy different specialty coffees with a nice reading area . Special thanks to Felix our butler to accommodated our every request specially the reserve at the different restaurants, Under the Seas, and the tops favorites the Hunter Stake House and Zen were the food and service was extraordinary, you will not be disappointed. The Diamond Club staff was amazing they call you ever day to know how was your day and needs. We are planning to go back next year to the new Royalton resort and I would highly recommend this Royalton Punta Cana to anyone.

Room Tip: Best area Building #2 specially rooms 1140 plus
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  • Stayed: July 2014, travelled with friends
    • Location
    • Cleanliness
    • Service
4  Thank master5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MauricioZarate, General Manager at Royalton Punta Cana Resort & Casino, responded to this reviewResponded 1 August 2014

Dear master5,

First of all, thank you so much for selecting Royalton Punta Cana for your holidays, it is a big pleasure to read this wonderful opinion about our hotel. And of course, thanks for sharing it on Trip Advisor.

We are very proud to know that your last experience at Royalton Punta Cana exceeded your expectations. As you know our principal goal is to give you our best service, make your vacation exclusive and unforgettable. Your comments will help us with our continuing effort to assure our Guest Satisfaction.

We hope you visit us again next year. We will be very pleased to welcome you.
Kind Regards,

Mauricio Zárate
General Manager
Royalton Punta Cana & Memories Splash

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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7,514 - 7,520 of 10,561 reviews

Reviewed 30 July 2014

We took a girl's trip at the Royalton during the week of July 7th and had an amazing time! The Diamond club is the way to go - adults only pool, premium drinks in the lounge, and butler service - AMAZING!

We booked swim-up rooms with butler and it was a great decision for us! Jose Antonio was our butler and although he wasn't with us the entire week, due to his schedule, he made sure to introduce us to the person that would take over for him. He was a good choice for us and on his last night with us, escorted us to Tapas, made reservations for us AND accompanied us to the lounge for pre-dinner drinks. Spending the extra for the Diamond club is a huge plus!

Our room was amazing and we had awesome turn down and room service along with any special requests, when needed. Although there was an issue with getting additional face towels, once we contacted our butler, we had them in the room within the hour.

During your stay, be sure to make reservations at Hunters (best steak ever), Tapas, and Zen. Also, meet Arinalis at the beach for food and "mas" drinks :) You will not be disappointed!

The only downfall was during the checkout, as we spent extra to have a late checkout; however, we were given a checkout time of 10am. Even though it was earlier than expected, had we not left during that time, we would have encountered bigger issues at the airport.

The resort is wonderful, the entertainment is great, and food options made this an AMAZING trip!

Room Tip: If looking for a "kid-free" zone, select the adult only option. They do a great job of reg...
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  • Stayed: July 2014, travelled with friends
    • Location
    • Cleanliness
    • Service
5  Thank CThomas333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MauricioZarate, General Manager at Royalton Punta Cana Resort & Casino, responded to this reviewResponded 1 August 2014

Dear CThomas333,

Firstly, the entire team of Royalton Punta Cana wants to thank you for sharing your positive experience with the rest of the TripAdvisor community.

We are really happy to read words as nice as yours. To know that our staff and service have exceeded your expectations encourages us to keep working day by day to maintain this proposal of high level that we want to achieve.

We will be glad to welcome you back again. We are at your disposal for anything you need.
Kind Regards,

Mauricio Zárate
General Manager
Royalton Punta Cana & Memories Splash

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 July 2014

Myself and my family stayed at the royalton for 2 weeks as our family holiday. There are many things that are lovely about the resort, yet so many things that let it down.
Pro's:
Some staff here are amazing, for example Mary, Jose and Jordan - they made our stay here very enjoyable as they made us feel welcome and got us involved with activities
The spa - me and my friend had a massage at the spa with Santa and Delsey (sorry for spelling) it was honestly one of the most amazing massages we have ever had, they were lovely women and made us feel like royalty
Adults only - we stayed around the main pool with the pool bar for the first week of the holiday, but it suddenly became very rowdy and not very pleasant. We decided to make use of the adults only section and it was lovely, Josè, who had been the waiter was absolutely brilliant, the food was yummy and the cabanas give it the extra touch.. Would recommend diamond club if can!
The rooms - perfect size, the beds are absolutely to die for, slept like a baby every night, the air con was heaven and the mini bar re-stocked every day. The maids done an amazing job with keeping the rooms clean.

Cons:
Entertainment- not a lot of entertainment, the Michael Jackson tribute, white dreams party and the circus was the only entertainment that really got people involved. Would have thought that there would be a wider variety, for example some fun karaoke nights etc
Sister hotel - guests from the memories splash hotel have use of EVERYTHING in the Royalton. It became overcrowded with guests with the memories wrist band on at the pool, the bars and restaurants. As we paid so much to stay here it wouldn't have been nice to feel like we were part of this hotel and actually getting what we pay for, however we could have got exactly the same plus more for around £500 less per person if we have stayed at Memories?! Very unfair on Royalton guests.

  • Stayed: June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
18  Thank Jadesch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MauricioZarate, General Manager at Royalton Punta Cana Resort & Casino, responded to this reviewResponded 30 July 2014

Dear Jadesch,

Thank you for taking time to report your recent experience at Royalton Punta Cana, we are really happy to read your feedback on TripAdvisor about your recent visit.

Your positive feedback is very much appreciated. We can assure you we always try to do everything as possible to create enjoyable experiences to our guests, and we will consider all your comments like a great value that help us to improve.

It would be a pleasure for all of us to welcome you back in the near future.
Kind Regards,

Mauricio Zárate
General Manager
Royalton Punta Cana & Memories Splash

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 July 2014

I, along with 13 other young professionals who need a break from our busy lives, just got back from a weeks stay at this Beautiful resort. It was nothing short of amazing from the room to the service I was extremely pleased. I was just what I needed. I had my own personal butler who was amazing. Leo is his name and he provided us with the best service from the beginning to the end. He was very proactive and always provided prompt service. I wish I could have took him home! lol We all were also part of the Diamond Club which mean we had our own private access to the beach and private bar. Jose' Miguel was our bartender and he did a great job taking care of all 14 of us, with a smile!! Along with Rosa', Fernado, Eudaro, Ricardo and several others. Everyone was so nice and friend even the several other butlers stopped by to take care of us. We caught the shows, enjoyed the pool and the beach and still found time for several excursions. Great Service!! Great Place!!!

Room Tip: Our was really nice however the room on the ground floor have a private access to their own pool!!
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  • Stayed: July 2014, travelled with friends
    • Value
    • Cleanliness
    • Service
3  Thank Dominique P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MauricioZarate, General Manager at Royalton Punta Cana Resort & Casino, responded to this reviewResponded 30 July 2014

Dear Dominique P.,

First of all, thank you so much for selecting Royalton Punta Cana for your holidays, it is a big pleasure to read this wonderful opinion about our hotel. And of course, thanks for sharing it on Trip Advisor.

We are very proud to know that your last experience at Royalton Punta Cana exceeded your expectations. As you know our principal goal is to give you our best service, make your vacation exclusive and unforgettable. Your comments will help us with our continuing effort to assure our Guest Satisfaction.

We hope you visit us again next year. We will be very pleased to welcome you.
Kind Regards,

Mauricio Zárate
General Manager
Royalton Punta Cana & Memories Splash

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 July 2014

I recently visited this hotel with 3 of my girlfriends on a girls trip and we had an amazing time! The hotel staff was top notch and very friendly, including our butler, Jose Antonio! The rooms were very nice, clean and well kept. There was entertainment each night and also an on site club/ sports bar for after hours partying. All of the onsite restaurants were superb and there was something for everyone to enjoy. We had a blast and felt that we got a great value for the cost of the trip! I would LOVE to go back and I would also highly recommend this hotel to ANYONE!

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
4  Thank CJDB44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MauricioZarate, General Manager at Royalton Punta Cana Resort & Casino, responded to this reviewResponded 30 July 2014

Dear CJDB44,

We would like to thank you personally for sharing on TripAdvisor your kind feedback about your stay at Royalton Punta Cana.

We appreciate to hear that we have been able to meet your expectations and that our location and facilities have contributed to a wonderful holiday in our hotel. It is a great pleasure to read how much you have enjoyed our resort.

We hope to have you back soon enjoying Royalton Punta Cana.
Kind Regards,

Mauricio Zárate
General Manager
Royalton Punta Cana & Memories Splash

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 July 2014

We came back to this hotel for another wonderful week away, this time around we brought friends with us. We enjoy everything about this hotel our top rated favourites include but not limited to the following:

Excellent customer service the staff is amazing in their service delivery to the hotel guests

The Diamond Club is well worth the money we were treated to impeccable service on the beach lying on the beautiful canopy beds while being served delicious drinks and food. You also have access to the club in the hotel which is an air conditioned lounge area with drinks and food, large comfy leather lounge chairs, Tv's etc...

Being part of the club you also have access to a diamond members only pool which we enjoyed as well .... and the best part you have butler service.... talk about exclusivity !!!!!

The restaurants are amazing my top favourite is the Hunter Steakhouse I have never had a steak that good in the caribbean.

The rooms are well maintained, very clean and the staff works diligently to ensure you are happy with your accommodations.

The beach is white sand and turquoise water with a small coral reef within reach we had a great time swimming or just floating the days away its also very long for those who like to take long walks on the beach this perfect for you!

The pools are immaculate and very nice if you are a pool person you will be happy at this hotel.

For those who like to shop there is an excellent duty free shopping on the premises with high end brand names.

There is a lot happening at night as well the entertainment staff is awesome the shows were very cool one night we enjoyed the trapeze artists another night they had a live band .... each night had a variety....

Notable mentions include the coffee shop where you can pick up different specialty coffees whether cold or hot with a nice reading area, the sports bar is amazing with the large flat screen tvs, pub food and pool tables, the gym is fantastic with the state of the art.

Special thanks to Felix our butler who accommodated our every request, Rosa and Elvira the waitresses at the Diamond Club who had impeccable timing for taking our drink and food orders on the beach, Aneudy our fantastic waiter at the Hunter Steakhouse and Wilfredo from the Mediterranean restaurant another top notch waiter!

Overall great service, great times, and we can't to go back!!!

WELL DONE ROYALTON STAFF!!!

  • Stayed: June 2014, travelled with friends
    • Rooms
    • Cleanliness
    • Service
7  Thank Giggs2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MauricioZarate, General Manager at Royalton Punta Cana Resort & Casino, responded to this reviewResponded 30 July 2014

Dear Giggs2014,

It is a big pleasure to read not only your wonderful comments about our facilities, but also for your nice words that you have had about our team. Thank you so much for it and for sharing with another Tripadvisor's users.

Reading your comments help us to know that our decisions are in the good way to give our guests the best possible experience. In the same way, we thank you for the feedback about the things that were not to your standards. We are working in order to improve it and we truly consider all your comments for the next decision on the future.

Thank you very much again for your good comments. Certainly, we expect to receive you again as soon as possible.

Kind Regards,

Mauricio Zárate
General Manager
Royalton Punta Cana & Memories Splash

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 July 2014

Where do I begin ...

This is the 3rd consecutive year my family has vacationed. We travelled in a group of 9 to the Royalton Punta Cana. When we first arrived the check in desk people we really nice, however our room wasn't ready so they told us to have lunch. Almost 5 hours later our room was finally ready, but it was a whole day wasted. Good thing we were there for 2 weeks so it didn't play a major role in our stay.

The food was average, nothing amazing, nothing horrible. You didn't starve which is most important. Hunter steakhouse, and Zen are the top restaurants and on the Memories side the Mexican and Under the Sea were really good. However in our group of 9, 6 got sick, so just make sure your food is cooked properly and well done.

The rooms were a decent size, yes the sinks were awkward with a lot of water leaking, but not enough to ruin a vacation. For the amount of time spent in a room, it shouldn't really effect you. The rooms were always cleaned, towels supplied daily and never an issue with our rooms. The outside grounds were really clean, and the bartenders were phenomenal. Always able to find you a drink if you didn't know what you wanted. Thanks to all the bartenders at the pool bar! Fabio, Junior, Danny, Ecaudor and Carlito! The boys really knew how to keep you happy :)

The water park at Memories is really fun, especially if you're travelling with younger kids, but don't get me wrong our group was all adults and we enjoyed it just as much.

And last but not least the entertainment staff. This group of people are truly amazing. Always trying to get you to participate in whatever game was happening. Luis started his day at the breakfast buffet, and every morning he greeted us and started our day on a good note. Get to know him because he's a good guy and he who knows how to make things fun, even exercising :) (thanks for the aqua fitness daily). Edrey is such a sweetheart, such an amazing person who you can sit and have a real conversation with. Jourdain is quite the entertainer and truly cares if you are having fun. It was such a pleasure getting to know him and he is genuinely a sincerely nice person. And of course Scooby Doo (Pedro). Absolutely one of the best people I have ever met. Extremely funny, super nice, and my entire family loved him. He really made our trip what it was, and without him I would have not experienced as much fun as I did at the Royalton.

The resort itself is small, which is what I really liked, you got to know everyone within a couple days of being there. The staff are really nice, and will try their best to get you anything you wanted. Overall, we had a great time at the Royalton, and I would recommend this hotel if you like a small, homey feeling.

Stayed: July 2014, travelled with family
3  Thank monicad1987
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MauricioZarate, General Manager at Royalton Punta Cana Resort & Casino, responded to this reviewResponded 23 October 2014

Dear monicad1987,

Firstly, the entire team of Royalton Punta Cana wants to thank you for sharing your experience with the rest of the Trip advisor community.

Thank you very much for you constructive and criticism comments. Do not hesitate that we will take good note about them in order to keep improving our service, ensuring a good quality service and guest satisfaction. We are really sorry for your experience did not be thoroughly satisfactory and we promise to review, analyze all yours comments in order to not to repeat this kind of situation.

We will be delighted to attend you in future if you give us a second opportunity. We would like to see you again in our hotel Royalton Punta Cana as soon as possible.

Kind regards

Mauricio Zárate
General Manager
Royalton Punta Cana & Memories Splash

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Royalton Punta Cana Resort & Casino

Address: Arena Gorda | Playa Bavaro, Punta Cana 23000, Dominican Republic
Region: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
Ranked #24 of 114 Hotels in Punta Cana
Price Range: £199 - £712 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Royalton Punta Cana Resort & Casino 4*
Number of rooms: 470
Official Description (provided by the hotel):
Royalton Punta Cana is a modern "All-In Luxury" Resort on Bavaro beach with unique all inclusive features like Reservation-Free Dining, international drinks, 24 hour room service and Dreambed. Guests can also take advantage of our All-In Connectivity exclusive features including: • Free Wi-Fi throughout the resort • Unlimited free in-room calling to North America and most of Europe • Convenient USB recharge and Bluetooth audio stations in your room • Download our free Royalton app and receive unlimited free calling plan from your mobile device while on our property, as well as unlimited free app-to-app texting. ... more   less 
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