We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Wow wow wow”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Royalton Punta Cana Resort & Casino
Ranked #25 of 111 Hotels in Punta Cana
Certificate of Excellence
GreenLeadersSilver level
Windsor, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Wow wow wow”
Reviewed 1 August 2014 via mobile

This place is second to none. Absolutely the best resort I have ever been to. My parents were here in march and said it was the best place ever so I had to come and see. They were on the spot with their review. I am so amazed at this place. The hotel is so upper class and so clean. The food is wow. Steaks. Sushi. Whatever u want is here. Food is so upscale. The pools and the beaches are so amazing. The staff are so great to deal with. All they care about is satisfying your wants and make sure your happy. I am shocked truly how amazing this place is. The water park for kids is spectacular. Amazing x 500. Can't beat this place.

Stayed August 2014, travelled with friends
Helpful?
9 Thank rob k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MauricioZarate, General Manager at Royalton Punta Cana Resort & Casino, responded to this review, 2 August 2014
Dear rob k.,

First of all, thank you so much for selecting Royalton Punta Cana for your holidays, it is a big pleasure to read this wonderful opinion about our hotel. And of course, thanks for sharing it on Trip Advisor.

We are very proud to know that your last experience at Royalton Punta Cana exceeded your expectations. As you know our principal goal is to give you our best service, make your vacation exclusive and unforgettable. Your comments will help us with our continuing effort to assure our Guest Satisfaction.

We hope you visit us again next year. We will be very pleased to welcome you.
Kind Regards,

Mauricio Zárate
General Manager
Royalton Punta Cana & Memories Splash
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

9,083 reviews from our community

Traveller rating
    5,965
    2,054
    669
    209
    186
See reviews for
4,177
2,617
93
83
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (1,720)
Date | Rating
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hungarian first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Liskeard, United Kingdom
1 review
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 1 August 2014

The hotel was amazing, really friendly staff and Domingo and Claudia were out standing.
Our room in Block 5, was wonderful and our house keeper was really attentive.
On arrival/ after dinner and very tired after a very long travelling day,we had to make 3 phone calls and wait 50 minutes for our 7 year old daughters bed to be set up! May see trivial however we had all been awake for 15 hours plus the time difference of - 5 hours. We found the empathy was very understated... So if you arrive with small children make this your priority and get beds sorted earlier....
Foods was lovely, we really enjoyed the Tapas restaurant.
Only down side was the rude and totally arrogant Puerto Rico's,who pushed themselves at the bars and thought they basically owned the place.
They were very rowdy at the main pool and at times blocked the pool bar...
Loved the hotel, however would not or return or recommend to friends or family because of the influence of the Puerto Rico's.
We were told because we went out of season, they sell cheaply to them to fill the resort.....
Such a shame as we work really hard and enjoyed our holiday, however it could of been amazing instead of ok......
Another downfall is the amount of "memories" hotel guests that obviously paid a lot less than we did, had full use of our hotel and restaurants...this seems to be unreal and think needs to be revalued......
Evening entertainment ( if you call that ) has a lot to be desired.... Only entertaining was the Michael Jackson tribute ( however once you'd seen once).... Most out standing was the trapeze act, which were a credit to the resort....

  • Stayed July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
10 Thank Jules399
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MauricioZarate, General Manager at Royalton Punta Cana Resort & Casino, responded to this review, 2 August 2014
Dear Jules399,

We are very sorry that your holiday with us did not meet your expectations and we appreciate your constructive comments and thank you for having taken some of your valuable time to send to Trip Advisor your positive comments.

Your comments have been reported and they will be taken into account in the future. We will continue working to improve our services, as our top priority is to provide the best experience our guest.

We are at your complete disposal.
Kind regards.

Mauricio Zárate
General Manager
Royalton Punta Cana & Memories Splash
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles, California
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 1 August 2014

The rooms were modern with a great luxury feel. The staff was very helpful and friendly. The location is right at the beautiful part of the beach. I was there for the 4th of July weekend and they had a big celebration with fireworks, a band, and a great DJ. I'm going back here as soon a possible! I loved it.

  • Stayed July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
5 Thank DJMarvelous
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MauricioZarate, General Manager at Royalton Punta Cana Resort & Casino, responded to this review, 2 August 2014
Dear Nsxmarv,

We would like to thank you personally for sharing on TripAdvisor your kind feedback about your stay at Royalton Punta Cana.

We appreciate to hear that we have been able to meet your expectations and that our location and facilities have contributed to a wonderful holiday in our hotel. It is a great pleasure to read how much you have enjoyed our resort.

We hope to have you back soon enjoying Royalton Punta Cana.
Kind Regards,

Mauricio Zárate
General Manager
Royalton Punta Cana & Memories Splash
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Liverpool, United Kingdom
Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 1 August 2014

We stayed for 2 weeks near the start of July.

The resort itself is beautiful and very clean and modern. Upon arrival we were greeted with some cocktails in the Diamond Club lounge and met our own private butler MANUEL, who was very polite and helpful, he took us on a tour of the resort and then to our room. We were on the 2nd floor of the adult only building with a fantastic view, could not have asked for a better room.

To get a true 5 star experience at this resort I believe you need to be in the Adult Section, The service by JOSE CEDANO, ELVIRA REYES and ANGEL at the adult pool/bar really did make our holiday. Their service throughout the day was impeccable and personal, they would greet us each day with our favorite drinks and even remember our drinking patterns of what we like to drink at certain times of the day.

Our Butler MANUEL always made sure he found us on the resort almost everyday to make sure we were okay and that we had everything we needed, he also made sure we had all our reservations sorted for the 2 week stay.

The service throughout the resort was a bit hit and miss, sometimes in restaurants you would need to ask 3 or 4 different times for a drink before it arrives. Hunters Steak House and the Japanease ZEN restaurant are very overrated, the show cooking is rather boring compared to others we have been to, and the meal itself is quite bland, with no option for a starter etc. If you do go to Zen I would advise you to just eat near the bar on one of the non-show cooking tables, as then you are not rushed and get a better menu.

Our favourite was the Tapas restaurant Cava, small portions, but you can get as many as you want, we got a selection of the whole menu which fills you more than enough, the service in here was also faultless on both occasions that we ate there. In particular on the first time with one of our waiters, her name was INES and was very good but also had a great sense of humour.

A couple of other staff were really good throughout our stay, and they were JULIAN and ESTEBAN at the Sands Bar (best bar at the resort). NESTOR from the Sushi Bar and RAFAEL who was at the Under the sea restaurant.

The only negatives really is that the other pools are quite small, which naturally gets crowded, the swim up bar especially. One annoying problem is that they have the very average shows out on the gazebo, rather than in the theature, meaning of a night, it is almost impossible to sit outside the the lobby and have a nice drink from the bar. They should either put the shows in the theatre, or fill the ground with tables and chairs at this time.

I also found if baffling that none of the restaurants actually have drinks menu's, there literally should be one on every single table, whether it be a restaurant or bar.

All in all, was a great holiday, mainly thanks to the adult only section and the people mentioned above.

Room Tip: Go Adult Only
See more room tips
  • Stayed July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
9 Thank Vest-Guy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MauricioZarate, General Manager at Royalton Punta Cana Resort & Casino, responded to this review, 2 August 2014
Dear Hannah T,

Thank you for taking time to report your recent experience at Royalton Punta Cana, we are really happy to read your feedback on TripAdvisor about your recent visit.

Your positive feedback is very much appreciated. We can assure you we always try to do everything as possible to create enjoyable experiences to our guests, and we will consider all your comments like a great value that help us to improve.

It would be a pleasure for all of us to welcome you back in the near future.
Kind Regards,

Mauricio Zárate
General Manager
Royalton Punta Cana & Memories Splash
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Strongsville, Ohio
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 31 July 2014

What can I say. This was the top of the line place. The staff was so helpful and friendly, the hotel grounds were spotless and clean, the food was outstanding. Also, they would shuttle you to their sister resort Splash, so you could use their facilities. We mostly stayed at the Royalton though. The open aired outdoor restaurants, the activities at the beach, the attentiveness to every detail were all outstanding. We took Spanish classes from Luis.animacion, he was outstanding and was very into his job, smart and loved to talk with people to help make their stay wonderful. Our room was so clean, we had a swim out room which was out of this world. You would go right from your room to your terrace that had steps into a very clean pool. The pool was not one of the main public pools, it was only accessible through the group of about 20 swim out rooms. What a great experience. We will come back!! Way to go Royalton... Keep it up. If you stop by say hi to Juan Pablo, the chef at Cava (so great!!) and Luis.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
6 Thank John D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MauricioZarate, General Manager at Royalton Punta Cana Resort & Casino, responded to this review, 1 August 2014
Dear John D.,

Thank you so much for sharing your experience at Royalton Punta Cana not only for your wonderful comments that you have had about our team, but also for taking the time to share your positive experience with the rest of the TripAdvisor community.

We are really glad to hear your comments about the impression of our hotel. Reading your comments help us to know that our decisions are in the good way to give our guests the best possible experience. Your comments about the attitude of the staff will be shared with the objective to motivate to continue with the best quality and guest satisfaction.

We hope you visit us again and of course we will be very pleased to welcome you.
Best greetings,

Mauricio Zárate
General Manager
Royalton Punta Cana & Memories Splash
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bayamon
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 31 July 2014

Just come back from one week stay with my wife and friends at the Royalton Punta Cana. This is a grate hotel with grate staff and service people. We all were also part of the Diamond Club which mean we had our own private access to the Diamond beach area where Amarilys, Victoria and many others give a grate, grate service , private Bar and Adult pool area where José who had been the waiter for the hall weak was absolutely brilliant, the food was good and Angel who take care of every others needs in the pool we recommend Diamond Club if can. The rooms are very well maintained, very clean and the staff works diligently to ensure you are happy with your accommodations. Notable mentions include the coffee shop where you can enjoy different specialty coffees with a nice reading area . Special thanks to Felix our butler to accommodated our every request specially the reserve at the different restaurants, Under the Seas, and the tops favorites the Hunter Stake House and Zen were the food and service was extraordinary, you will not be disappointed. The Diamond Club staff was amazing they call you ever day to know how was your day and needs. We are planning to go back next year to the new Royalton resort and I would highly recommend this Royalton Punta Cana to anyone.

Room Tip: Best area Building #2 specially rooms 1140 plus
See more room tips
  • Stayed July 2014, travelled with friends
    • Location
    • Cleanliness
    • Service
Helpful?
4 Thank master5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MauricioZarate, General Manager at Royalton Punta Cana Resort & Casino, responded to this review, 1 August 2014
Dear master5,

First of all, thank you so much for selecting Royalton Punta Cana for your holidays, it is a big pleasure to read this wonderful opinion about our hotel. And of course, thanks for sharing it on Trip Advisor.

We are very proud to know that your last experience at Royalton Punta Cana exceeded your expectations. As you know our principal goal is to give you our best service, make your vacation exclusive and unforgettable. Your comments will help us with our continuing effort to assure our Guest Satisfaction.

We hope you visit us again next year. We will be very pleased to welcome you.
Kind Regards,

Mauricio Zárate
General Manager
Royalton Punta Cana & Memories Splash
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nashville, Tennessee
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 30 July 2014

We took a girl's trip at the Royalton during the week of July 7th and had an amazing time! The Diamond club is the way to go - adults only pool, premium drinks in the lounge, and butler service - AMAZING!

We booked swim-up rooms with butler and it was a great decision for us! Jose Antonio was our butler and although he wasn't with us the entire week, due to his schedule, he made sure to introduce us to the person that would take over for him. He was a good choice for us and on his last night with us, escorted us to Tapas, made reservations for us AND accompanied us to the lounge for pre-dinner drinks. Spending the extra for the Diamond club is a huge plus!

Our room was amazing and we had awesome turn down and room service along with any special requests, when needed. Although there was an issue with getting additional face towels, once we contacted our butler, we had them in the room within the hour.

During your stay, be sure to make reservations at Hunters (best steak ever), Tapas, and Zen. Also, meet Arinalis at the beach for food and "mas" drinks :) You will not be disappointed!

The only downfall was during the checkout, as we spent extra to have a late checkout; however, we were given a checkout time of 10am. Even though it was earlier than expected, had we not left during that time, we would have encountered bigger issues at the airport.

The resort is wonderful, the entertainment is great, and food options made this an AMAZING trip!

Room Tip: If looking for a "kid-free" zone, select the adult only option. They do a great job of reg...
See more room tips
  • Stayed July 2014, travelled with friends
    • Location
    • Cleanliness
    • Service
Helpful?
5 Thank CThomas333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MauricioZarate, General Manager at Royalton Punta Cana Resort & Casino, responded to this review, 1 August 2014
Dear CThomas333,

Firstly, the entire team of Royalton Punta Cana wants to thank you for sharing your positive experience with the rest of the TripAdvisor community.

We are really happy to read words as nice as yours. To know that our staff and service have exceeded your expectations encourages us to keep working day by day to maintain this proposal of high level that we want to achieve.

We will be glad to welcome you back again. We are at your disposal for anything you need.
Kind Regards,

Mauricio Zárate
General Manager
Royalton Punta Cana & Memories Splash
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Punta Cana
19.1 mi away
Alsol Del Mar
Alsol Del Mar
#46 of 111 in Punta Cana
4.5 of 5 bubbles 935 reviews
17.1 mi away
AlSol Tiara Cap Cana
AlSol Tiara Cap Cana
#24 of 111 in Punta Cana
4.5 of 5 bubbles 1,710 reviews
38.0 mi away
Casa de Campo Resort & Villas
Show Prices
Show Prices
Show Prices
0.1 mi away
Memories Splash Punta Cana
Memories Splash Punta Cana
#34 of 111 in Punta Cana
4.5 of 5 bubbles 7,080 reviews
4.0 mi away
Grand Palladium Palace Resort Spa & Casino
3.7 mi away
Grand Palladium Bavaro Suites Resort & Spa
Show Prices
Show Prices
Show Prices

Been to Royalton Punta Cana Resort & Casino? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Royalton Punta Cana Resort & Casino

Property: Royalton Punta Cana Resort & Casino
Address: Arena Gorda | Playa Bavaro, Punta Cana 23000, Dominican Republic
Region: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
Ranked #25 of 111 Hotels in Punta Cana
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Royalton Punta Cana Resort & Casino 4*
Number of rooms: 470
Official Description (provided by the hotel):
Royalton Punta Cana is a modern "All-In Luxury" Resort on Bavaro beach with unique all inclusive features like Reservation-Free Dining, international drinks, 24 hour room service and Dreambed. Guests can also take advantage of our All-In Connectivity exclusive features including: • Free Wi-Fi throughout the resort • Unlimited free in-room calling to North America and most of Europe • Convenient USB recharge and Bluetooth audio stations in your room • Download our free Royalton app and receive unlimited free calling plan from your mobile device while on our property, as well as unlimited free app-to-app texting. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, LoveHolidays, TripOnline SA, Hotels.com, Traveltool, S.L.U., Agoda, Odigeo, Priceline, HotelsClick, Cancelon, Evoline ltd, Hotel.de, HotelQuickly and getaroom.com so you can book your Royalton Punta Cana Resort & Casino reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing