I have no words to express how amazed I am by the great customer service both of the managers gave us. Rafael and Cesar were so nice. We had a group of 6 girls and we all were very happy with the service we received. The resort is beautiful, we stayed from 08/19-08/23 I left my passport in the hotel when i was leaving out of santo domingo and Rafael the manager did everything possible for me to get it back. AMAZING!
Talking about drinks.. please se Julian at the bar that is next to the italian restaurant he is amazing and really know how to make them strong :)
We just had a little issue getting beach towels one day but doesn't compare to the amazing service we received. The resort is really clean and beautiful highly recommend!
- Official Description (provided by the hotel):
- Royalton Punta Cana is a modern "All-In Luxury" Resort on Bavaro beach with unique all inclusive features like Reservation-Free Dining, international drinks, 24 hour room service and Dreambed. Guests can also take advantage of our All-In Connectivity exclusive features including: • Free Wi-Fi throughout the resort • Unlimited free in-room calling to North America and most of Europe • Convenient USB recharge and Bluetooth audio stations in your room • Download our free Royalton app and receive unlimited free calling plan from your mobile device while on our property, as well as unlimited free app-to-app texting. ... more less
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