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“Ramon in aqua bar -the top attraction!!”

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Paradisus Palma Real Golf & Spa Resort
Ranked #13 of 110 Hotels in Punta Cana
GreenLeadersSilver level
Central Coast, CA
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Ramon in aqua bar -the top attraction!!”
4 of 5 bubbles Reviewed 16 April 2012

Yes the location is lovely, the room and all inclusive program makes things very relaxed, but I didn't feel like I was in the swing of the Caribbean unt we met 4
Ramon Fuego-- this guy makes "entertaining" a boring word! He will consult with you, making you a new unique concoction right before you realize you are ready for another drink and dont know what to request! He is a sweet yet amazing talented Mixologist--- try his Fuego shots! And
Watch him deliver drinks off his head or pick up your beverage after he pushes up for you! He's the best and makes Paradisus Palma Real special.

  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Casitas1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementPPRL, General Manager at Paradisus Palma Real Golf & Spa Resort, responded to this review, 25 April 2012
Dear guest,

I would like to thank you for sharing your recent experience as well as for letting us know that you had a memorable stay with us.

I sincerely appreciate your compliments towards Ramon, since is thanks to staff members like him that we are able to accomplish our goal-the total satisfaction of our guests.

I look forward to have the pleasure to welcome you again at this your second home, Paradisus Palma Real Resort.

Sincerely,

Rafael Torres
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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10,379 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (2,017)
Date | Rating
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English first
Wallkill, New York, United States
1 review
5 of 5 bubbles Reviewed 15 April 2012

Having been many times , we have just returned from another great trip to this resort , the food is spectacular , the service is great once you know how to interact with the staff, speaking a bit of Spanish goes a long way , Ramon "fuego" along with Bianca , luis and the rest of outdoor pool bar are awesome they make our trip each time. the food at nightly buffets is great , but the real treat is the 5 star restaurants , vento , tepanyaki (hibachi grill) and the market gril are all wonderful meals. cant wait for next trip

Room Tip: never had bad room , beach , restaurants all walking distance
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  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kelly W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementPPRL, General Manager at Paradisus Palma Real Golf & Spa Resort, responded to this review, 25 April 2012
Dear Kelly,

I would like to thank you for your preference in selecting our Paradisus Palma Real Resort for your vacation as well as for letting us know about your recent experience.

It is truly a pleasure for me to hear that once again you had a memorable stay with us and that you appreciated the effort and dedication of our staff; we are aware that it is only because of them that we are able to achieve our goal-the continuous improvement of our services. You may rest assured that I will gladly transmit your comments to the corresponding.

We cannot wait to to welcome you in the near future at this “your home away from home”.

Sincerely,

Rafael Torres
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Thompson, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 15 April 2012

Gorgeous hotel & rooms. good beds, Clean. Its two resorts in one so its Kind of a maze to get around until you really get a chance to map it out, in day light.Very picturesque The Beach & pool are fantastic. Food was great but not much variety at buffet. Only there a few nights during the week and not much for evening entertainment, NO nightlife at all.......there is a 24hr bar and supposedly a disco but they were completey dead our entire visit. Another guest who'd been there 10 days said its more a family atmosphere, best bet was to crash a wedding for a good time. lol. Apparently the party place was two resorts down??? Merengue night was excellent, David at the lobby bar is great. Friendly and all smiles! Not much for shops. But it is literally next door to the Mall,where you can catch the hockey game in Tony Roma's or party at the Hard Rock. The Spa is top notch and worth the $$. Only complaint was check out, guys at the desk didnt speak english well and didnt resolve the issue. Overall though, great stay

  • Stayed March 2012, travelled with friends
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank Khloe M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementPPRL, General Manager at Paradisus Palma Real Golf & Spa Resort, responded to this review, 24 April 2012
Dear Khole,

I would like to thank you for choosing our Paradisus Palma Real Golf & Spa Resort for your vacation, as well as for letting us know about your recent experience. In our effort to continuously improve the quality of our services and facilities, we put our greatest interest and value in our guests' opinion.

I deeply regret to hear that we did not impress you with some of our services. I can assure you I took a good note of your observations in order to fine-tune with the operation, since it is the only way to improve our product.

Once again, thank you for your valuable comments and I hope to have the pleasusre to welcome you again at Paradisus Palma Real Resort.

Sincerely,

Rafael Torres
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oakville, Canada
Level Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed 15 April 2012

my husband and I just got back from paradisus palma real it was a wonderful holliday . the food was excellent, the service was amazing as well , we travel a lot and appreciate good service and we want to thank a few employees that made us feel right at home : Starting with Fernando Vargas, our favourite bartender at the resort. He pays attention when people order drinks to the point that after a few times at the bar , he sees you and has your drink ready for you. That is absolutely excellent service to pay attention to small details to make people feel welcome!!!!!! In the buffet for lunch we came across a very friendly waiter his name is Juan Martinez Gonzalez. He made sure that everything was fine with us and everybody else. He will go an extra mile to make sure that you are taken care ofwith your food and drinks. Excellent service!!!!!! and the place is absolutely impecable and clean , The beach was beautiful as well. The only down side was making reservation for dinners. It was a very bad experience because it took a long time for something that should have taken a couple of minutes but instead took hours. That is the only part that we didn't like at all . Other than that the hotel and people are amazing . We highly recommend it !!!!!!!!!

  • Stayed April 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cecilia Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementPPRL, General Manager at Paradisus Palma Real Golf & Spa Resort, responded to this review, 24 April 2012
Dear Cecilia,

I would like to express my gratitude for sharing your impressions about your recent experience.

I greatly appreciate your comments about our service and facilities. At the Paradisus Palma Real Golf & Spa Resort we have a commitment to provide quality service beyond our guests’ expectations; this definitely strengthens our philosophy of seeking the highest level of excellence. On the other hand, your observations concerning our dinner reservations system were taken into consideration in order to fine-tune with the operation.

I hope to have the pleasure to welcome you again at Paradisus Palma Real Resort.

Sincerely,

Rafael Torres
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
miami
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 14 April 2012

Amazing hotel facilities, great customer service, wonderful food - room was neat and clean
we will continue to return
loved the experience and it was special as we celebrated our 20 year anniversary

Room Tip: to make it special try and get a room as closest to the beach as possible
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  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Vero L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementPPRL, General Manager at Paradisus Palma Real Golf & Spa Resort, responded to this review, 24 April 2012
Dear Vero,

Thank you for choosing Paradisus Palma Real Resort for such special occasion, your anniversary.

At the Paradisus Palma Real Resort we have a commitment to provide quality service beyond our guests’ expectations, and it is a real pleasure for us to learn that we have achieved our goal. This definitely strengthens our philosophy of seeking the highest level of excellence

Thank you for extending us your experience and I hope to have the pleasure to welcome you in the near future at this your second home.

Sincerely,

Rafael Torres
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mountainside, New Jersey, United States
2 reviews
4 of 5 bubbles Reviewed 12 April 2012

The trip was great, but made better with the help of our personal conceriege, Bolivar Guzman. He was extremely helpful with all our plans and was always a welcome face when we would see him at the resort.

He was great !

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Roger S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementPPRL, General Manager at Paradisus Palma Real Golf & Spa Resort, responded to this review, 24 April 2012
Dear Roger,

I sincerely appreciate your respects on the efforts and dedication demonstrated by Bolivar Guzman. I am aware that it is only because of staff members like him, that we are able to achieve our goal-the total satisfaction of our guests. You may rest assured that I will gladly pass on your compliments to him.

Thank you for share your impressions and I hope to have the pleasure to welcome you again at Paradisus Palma Real Resort.

Sincerely,

Rafael Torres
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
new york
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 12 April 2012

I recently came here with my 22-year-old daughter and 74-year-old mother and we all fell in love. The hotel has something for everyone and we all agreed the service was by far the best from any all-inclusive we have previously stayed at. Upon arrival, we were greeted by a super friendly and attentive staff. Raquel helped check us in and was extremely friendly, accommodating and beyond helpful throughout our stay! Whenever we needed something or had a question she always went above and beyond to help us. The food was was also better than any all-inclusive we've been to - the buffet was delicious and better than most of the restaurants on premises. The room was extremely spacious for the 3 of us and ALWAYS spotless. During the day the activities staff did a wonderful job and getting everyone involved and during the evenings the hotel had great performances. I would definitely recommend this hotel to friends and family, mainly because of the wonderful staff and secondly for the great food.

-GP, NY

  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank galina p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementPPRL, General Manager at Paradisus Palma Real Golf & Spa Resort, responded to this review, 24 April 2012
Dear Galina,

I would like to express my gratitude for choosing us as your holiday destination as well for sharing your impressions about your recent experience.

I greatly appreciate your comments about our staff and gastronomy. At the Paradisus Palma Real Resort we have a commitment to provide quality service beyond our guests’ expectations, and it is a real pleasure for me to learn that we have achieved our goal. This definitely strengthens our philosophy of seeking the highest level of excellence.

Once again, thank you for share your experience and we hope to have the pleasure to hosting you again in the nearest future.

Sincerely,

Rafael Torres
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Paradisus Palma Real Golf & Spa Resort

Property: Paradisus Palma Real Golf & Spa Resort
Address: | Playa de Bavaro, Punta Cana, Dominican Republic
Phone Number:
Region: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Casino Hotel in Punta Cana
#10 Romantic Hotel in Punta Cana
#11 Top resorts Hotel in Punta Cana
#12 Spa Hotel in Punta Cana
#12 Family Hotel in Punta Cana
#13 Luxury Hotel in Punta Cana
#13 On the Beach Hotel in Punta Cana
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Paradisus Palma Real Golf & Spa Resort 4.5*
Number of rooms: 554
Official Description (provided by the hotel):
Welcome to the epitome of resort elegance. Paradisus Palma Real Resort envelops you in privileged comfort and simply astonishing beauty. Discover crystal Caribbean waters, pristine beaches, towering palm trees, stunning gardens and magnificent architecture. Delight in sumptuous private Suites, championship golf, seven world-class international restaurants and stunning pools lined with exotic Bali beds. An all-encompassing paradise of grace, elegance and charm located 25 minutes from the Punta Cana International Airport. ... more   less 
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Also Known As:
Paradisus Palma Real Hotel Punta Cana
Paradisus Palma Real Punta Cana
Paradisus Punta Cana
Paradisus Palma Real Resort
Punta Cana Paradisus
Paradisus Hotel Punta Cana

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