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“Edgar Gonzalas made our trip grand!”

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Paradisus Palma Real Golf & Spa Resort
Ranked #13 of 110 Hotels in Punta Cana
GreenLeadersSilver level
Cincinnati
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Edgar Gonzalas made our trip grand!”
5 of 5 bubbles Reviewed 25 April 2012

My husband and I stayed here for 10 days in mid March 2012. Our personal concierge, Edgar Gonzalas, met us daily to see what we might need to make our trip enjoyable. He made all of our daily dinner reservations so that we were able to make the most of the dining options at the resort. He was there to address our every need. Not much to do outside of the resort, but that was just fine for us, we wanted to relax and that's exactly what we did. The resort is very nice and clean. All of the staff were very pleasant and went the extra mile. The buffet manager, Mario, was also very accomodating and wanted to make sure we were satisfied with all of our meals. Ramon at the pool made us laugh everyday. Would go back today if I could.

  • Stayed March 2012, travelled as a couple
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Helpful?
1 Thank VCrook
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementPPRL, General Manager at Paradisus Palma Real Golf & Spa Resort, responded to this review, 2 May 2012
Dear guest,

It is truly a pleasure for me to learn that you enjoyed your stay with us, and I would like to thank you for your comments regarding our staff, specially to Edgar Gonzales as well as Mario and Ramón . It is thanks to our excellent team that we are able to accomplish our goal - the total satisfaction of our guests. I will gladly pass on your compliments to each you have mentioned.

I look forward to hosting you again in the nearest future at Paradisus Palma Real Resort.

Sincerely,

Rafael Torres
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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10,379 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (2,017)
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Miami Lakes, Florida
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 24 April 2012

Resort is beautiful ,staff is very friendly . There is one guy at the main pool that makes your day more enjoyable his name is Ramon "Fuego" .

Stayed April 2012, travelled with family
Helpful?
Thank Jesus D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementPPRL, General Manager at Paradisus Palma Real Golf & Spa Resort, responded to this review, 1 May 2012
Dear Jesus,

I would like to extend my gratitude for taking the time to air you impressions regarding your recent experience at Paradisus Palma Real Resort.

I really appreciate your comments about the service provided by Ramon, as it is due to his effort and dedication that we are able to accomplish our goal - the total satisfaction of our guests.

Once more, thank you for share your impressions and I hope to have the pleasure to welcome you again at Paradisus Palma Real Resort.

Sincerely,

Rafael Torres
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oz
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 bubbles Reviewed 24 April 2012

Be very, very patient about personal belongings. Do not leave money unattended!!! Me and my family had very bad experience about that. I mean IN THE ROOM, NOT OUTSIDE!!

  • Stayed May 2011, travelled with family
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Helpful?
9 Thank OzVetea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York
Level Contributor
3 reviews
5 of 5 bubbles Reviewed 23 April 2012

The resort is immaculately maintained, the beach is beautiful, rooms were spacious and clean. I can't say enough good things about this resort. We absolutely loved our stay and were sad to leave! We stayed in the Sol Melia owners area and the staff was extremely accommodating, especially Freddy, at the bar! He had our cabana/day bed ready for us every morning and made sure our newly made friends that we met at the resort were next to us! We ate nearly every few hours - totally gluttonous but we were paying for the all-inclusive so we indulged ourselves! The pool & the beach were always clean. We would love to go back soon!

  • Stayed January 2012, travelled as a couple
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Helpful?
Thank NYCJaneE723
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementPPRL, General Manager at Paradisus Palma Real Golf & Spa Resort, responded to this review, 1 May 2012
Dear guest,

I greatly appreciate your comments about our services and facilities, as well as for your respects on the efforts and dedication demonstrated by Freddy.

Thank you for share your impressions and we await you soon at your ¨home away from home¨ Paradisus Palma Real Resort.

Sincerely,

Rafael Torres
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cleveland, Ohio, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 23 April 2012

I recently took my boys to the Paradisus Palma Real. The room was great. Nicely detailed. Comfy beds. Granite everywhere. a fully stocked mini bar. The resort was fantastic. Absolutely beautiful. The staff was more than accomodating. The food excellent. Two of the staff. Hamlet and Nathaniel were unbelievable. They made everything happen that we needed too. We used the VIP for transport to and from the resort. We did the the dolphin explorer trip which was amazing. I have stayed at beaches several times and found this place better. The beach was absolutely gorgeous. I would put this on your travel plans. For the price a great trip.

  • Stayed April 2012, travelled with family
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Helpful?
1 Thank Manny C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
halifax
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 23 April 2012

My husband and I went to the Paradisus on our own (first time on holiday without taking children). Everything about our vacation experience at the Paradisus was perfect! We did a "Royal Service" package and I highly recommend the upgrade, since it allows you to enjoy a special Royal Service restaurant and, most of all, the services of a butler who will make your dinner reservations, ensure that you have a bana bed by the pool, bring wine and snacks to your room each evening while you prepare for dinner, and even prepare a jacuzzi for you, complete with bubbles and rose petals! The staff here are fantastic - uber-professional, friendly and helpful. And the food is amazing. We ate at a different restaurant each night and never had a single appetizer, main course or dessert that was not 5 star quality. Even the nightly entertainment was specatcular (cirque performance is awesome).

We have been on all-inclusive holidays before and have enjoyed them, but this experience was really in a category of its own. Again... I believe that the "Royal Service" package played a significant role in making this such an outstanding holiday because it completely removed even the possibility of having anything go wrong by providing us with an assigned staff member to take care of everything.

Room Tip: I would use my money to upgrade to Royal Service as opposed to getting a "better" suite wi...
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  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Kim S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementPPRL, General Manager at Paradisus Palma Real Golf & Spa Resort, responded to this review, 1 May 2012
Dear Kim,

Thank you for selecting Paradisus Palma Real Resort for your vacations.

I greatly appreciate your valuable comments towards our Royal Service staff. It is a pleasure for me to learn that we fulfilled your expectations as well that you enjoyed your stay with us.

I hope to have the pleasure to welcome you again at Paradisus Palma Real Resort.


Sincerely,

Rafael Torres
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles, California, United States
2 reviews
5 of 5 bubbles Reviewed 23 April 2012

My wife and I recently stayed a week at this resort celebrating our 5th wedding anniversary. We could not be happier with our stay! The room, the grounds, and pretty much everything about the resort were top notch. Throughout the whole week we could not stop saying, "Wow!". We booked through RCI and had a concierge, Bruny, approach us on day one and he was there throughout our stay making sure everything was easy and relaxing. Bruny made all of our dinner reservations, booked our excursions, etc. He was fabulous and certainly deserves some recognition and a bonus or reward. He made our stay phenomenal! We have never stayed at an All-Inclusive resort before so we were curious if it was worth the value....and it was. The food was very good, the drinks (and alcohol) were top notch, name brand, and it all of it was available 24 hours. I would also recommend booking a few excursions to see the beautiful island. We went on a buggy tour (watch out you get dirty) which was so much fun and then we booked a full day excursion to Saona which was well worth the money. Overall we thoroughly enjoyed our vacation and will have an experience we can treasure forever. Thank you again to Bruny and to the whole staff, you were wonderful!

Best regards
Joseph and Veronica (Family Hermans)

  • Stayed April 2012, travelled as a couple
    • Value
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Helpful?
Thank Veronica S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementPPRL, General Manager at Paradisus Palma Real Golf & Spa Resort, responded to this review, 1 May 2012
Dear Joseph and Veronica,

I would like to extend my gratitude for choosing Paradisus Palma Real Resort to celebrate such a special occasion like your 5th wedding anniversary, and for sharing the impressions of your recent stay.

It is truly a pleasure for me to learn that you enjoyed your stay with us and I sincerely appreciate your respects on the efforts and dedication demonstrated by Bruny, as it is due to his effort and dedication that we are able to accomplish our goal - the total satisfaction of our guests.

Once again, thank you for share your impressions and I look forward to welcome you again at this your second home.

Sincerely

Rafael Torres
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Paradisus Palma Real Golf & Spa Resort

Property: Paradisus Palma Real Golf & Spa Resort
Address: | Playa de Bavaro, Punta Cana, Dominican Republic
Phone Number:
Region: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Casino Hotel in Punta Cana
#10 Romantic Hotel in Punta Cana
#11 Top resorts Hotel in Punta Cana
#12 Spa Hotel in Punta Cana
#12 Family Hotel in Punta Cana
#13 Luxury Hotel in Punta Cana
#13 On the Beach Hotel in Punta Cana
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Paradisus Palma Real Golf & Spa Resort 4.5*
Number of rooms: 554
Official Description (provided by the hotel):
Welcome to the epitome of resort elegance. Paradisus Palma Real Resort envelops you in privileged comfort and simply astonishing beauty. Discover crystal Caribbean waters, pristine beaches, towering palm trees, stunning gardens and magnificent architecture. Delight in sumptuous private Suites, championship golf, seven world-class international restaurants and stunning pools lined with exotic Bali beds. An all-encompassing paradise of grace, elegance and charm located 25 minutes from the Punta Cana International Airport. ... more   less 
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Also Known As:
Paradisus Palma Real Hotel Punta Cana
Paradisus Palma Real Punta Cana
Paradisus Punta Cana
Paradisus Palma Real Resort
Punta Cana Paradisus
Paradisus Hotel Punta Cana

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