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“Best vacation ever” 5 of 5 bubbles
Review of Paradisus Palma Real Golf & Spa Resort

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Paradisus Palma Real Golf & Spa Resort
Ranked #13 of 110 Hotels in Punta Cana
GreenLeadersSilver level
1 review
“Best vacation ever”
5 of 5 bubbles Reviewed 12 June 2014

#1 butler Luis Martinez. Took care of us big time. Showed us everything we needed to know about the resort. All staff was so friendly. Recommend resort to everyone who is interested going to dr. Will definetely come back again and will ask for Luis Martinez.

  • Stayed June 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jciotola
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rafael T, General Manager at Paradisus Palma Real Golf & Spa Resort, responded to this review, 13 June 2014
Dear Guest,

Thank you for selecting Paradisus Palma Real and for sharing the impressions of your recent stay with us.

Allow me to express my gratefulness for your admiring comments regarding the friendliness of or staff, especially the warmth and dedication of Luis Martinez. We are aware that it is thanks to staff members that we are able to achieve our goal, the total guests´ satisfaction.

We will be waiting for you in this Paradise.

Best regards,

Rafael Torres
Managing Director
Paradisus Resorts DR
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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10,198 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (1,991)
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English first
New york
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 12 June 2014

My first time going to Punta Cana and it was absolutely amazing. The hotel is so clean and the view is beautiful. Everyone is so friendly and go out of their way in order to get you what you need. The royal service is definitely worth it. When we got here we upgraded and I wouldn't change a thing! Our butler Luis Martinez was awesome. I look forward to coming back next year and I definitely will request him again. He went above and beyond in order to make sure we have a great time. During our stay, we visited other hotels and none compared to the Paradisus Palma Real. I have been to many islands and this vacation was definitely one of my favorites. Thank you Luis for your patience and amazing service! We wish we can take you home to New York. Until next year...

  • Stayed June 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Jessicaciotola
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rafael T, General Manager at Paradisus Palma Real Golf & Spa Resort, responded to this review, 13 June 2014
Dear Jessica,

Thank you for having the confidence in selecting Paradisus Palma Real for your first visit to Punta Cana. As a service oriented company, our devoutness is to provide quality service level beyond our guest´s expectation.

I am very thankful for your comments to the beauty of the hotel and the friendliness of our staff.
I am glad to know that you have appreciated the warmth and dedication demonstrated by Luis Martinez, your butler. I will personally pass your comments to him.

Our team will be more than glad to welcome you back in the near future.

Best regards,

Rafael Torres
Managing Director
Paradisus Resorts DR
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cary
Level Contributor
29 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 11 June 2014

After checking out of our resort because of the lack of hot water, we checked into paradisus palma real and were welcomed with open arms. Luxurious rooms, Bali Beds by the pool and beach we wanted for nothing except to extend our vacation. Fantastic service, food and drinks topped off our last few days in Punta Cana. Would definitely return!

  • Stayed October 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Mom2bsc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rafael T, General Manager at Paradisus Palma Real Golf & Spa Resort, responded to this review, 12 June 2014
Dear Guest,

It is an honor for me to read such a wonderful review about your recent stay in our property. At Paradisus Palma Real with have a strong commitment with our guests’ satisfaction; therefore, your opinion is of the utmost importance to us.

Thank you for your comments about our service and facilities.

Our biggest satisfaction is to know that all your expectations were exceeded and that you will return in the near future.

Kind Regards,

Rafael Torres
Managing Director
Paradisus Resorts DR
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pittsburgh, Pennsylvania
1 review
5 of 5 bubbles Reviewed 11 June 2014

to most as you arrive here ,its the paradise you want visually ,ive been thru my fair share of these places. i know what your thinking. just another resort, not at this one. everything you want is at your fingertips. the personality of all the employees are something else , welcoming to say the least. however my most prized utility was a wonderful man named francis my (butler). almost an extension of my arm. guided and navigated me thru the experience. not once did i call and he didnt answer, but three steps in front of me. made me a hero on my girlfriends birthday night. its hard to feel at home in a place so far away from yours but as i type this im thinking when i can come back.
ps if your as white as i am bring your own sunblock , you go thru it rather quickly

  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Cydney C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rafael T, General Manager at Paradisus Palma Real Golf & Spa Resort, responded to this review, 12 June 2014
Dear Cydney C,

At Paradisus Palma Real we have a strong commitment to provide quality service beyond our guests` expectations, and it is a real pleasure for us to learn that we have achieved our goal.

Please allow to express you my gratitude for your compliments on the efforts and dedication demonstrated by our staff, especially by Francis Castillo. It is thanks to our staff members that we are able to accomplish our goal - the total satisfaction of our guests.

Thank you for preferring us and we look forward to welcome you in the near future.

Kind regards,

Rafael Torres
Managing Director
Paradisus Resorts DR
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
California, Maryland
1 review
5 of 5 bubbles Reviewed 11 June 2014

Our stay at the Palma Real has been amazing. The food, the drinks and the beach have all been amazing. Our bartender, Jimmy Garcia in particular has helped serve all of our needs and made the experience simply one of a kind. Gracias Jimmy!

  • Stayed June 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank tparkin01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rafael T, General Manager at Paradisus Palma Real Golf & Spa Resort, responded to this review, 12 June 2014
Dear Guest,

It is truly a pleasure for me to hear that you had a great and personalized service during your stay at Paradisus Palma Real and that you appreciated the friendliness and dedication of Jimmy García . You may rest assured that I took a good note of your observations.

Once more, thank you for extending us your valuable comments and I look forward to welcome you back soon in this paradise.

Kind regards,

Rafael Torres
Managing Director
Paradisus Resorts DR
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
5 of 5 bubbles Reviewed 11 June 2014

Our group had a great experience at the resort. Exellent beach, excellent food, Staff is amaizing(Thank you Carlos and Christina for treating us like ROYALTIES). Will definatelly return back to PARADISE!!!

Igor K

  • Stayed May 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Igor K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rafael T, General Manager at Paradisus Palma Real Golf & Spa Resort, responded to this review, 12 June 2014
Dear Igor K,

I am very pleased to know that you and your group had a wonderful stay with us and it is a real honor for me to hear your comments about our facilities and the exceptional service you have received from Carlos and Christina. I will personally pass on your comments to them.

Our team will be delighted to welcome you back to live the best experience in Paradise.

Best regards,

Rafael Torres
Managing Director
Paradisus Resorts DR
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Orleans, Louisiana
2 reviews
5 of 5 bubbles Reviewed 11 June 2014

We booked the Royal Services at paradisus and it was the best decision we could have made. Our butler ELVIS was awesome. He book all of our reservations for restaurants and activities. We were welcomed with bubble bathes, rose petals, chocolates and champagne. We will definitely visit this property again. Thanks again elvis you made our trip very enjoyable. Sres Simmons

Room Tip: ROYAL SERVICE very quiet location and secluded from the rest of the resort rooms
See more room tips
  • Stayed October 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank amber g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rafael T, General Manager at Paradisus Palma Real Golf & Spa Resort, responded to this review, 12 June 2014
Dear Amber G,

Thank you for selecting Paradisus Palma Real and our Royal Service section to celebrate your honeymoon. I am glad to know that in your opinion we were your best decision as our goal is to surpass your expectations.

I am honored to know that you have appreciated the warmth and dedication demonstrated by Elvis, your butler. I will gladly pass on your comments to him.

Our biggest satisfaction is to know that all your expectations were exceeded and that you will return in the near future.

Best regards,

Rafael Torres
Managing Director
Paradisus Resorts DR
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Paradisus Palma Real Golf & Spa Resort

Property: Paradisus Palma Real Golf & Spa Resort
Address: Punta Cana, Dominican Republic
Phone Number:
Region: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Casino Hotel in Punta Cana
#10 Top resorts Hotel in Punta Cana
#10 Romantic Hotel in Punta Cana
#11 Spa Hotel in Punta Cana
#12 On the Beach Hotel in Punta Cana
#12 Family Hotel in Punta Cana
#13 Luxury Hotel in Punta Cana
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Paradisus Palma Real Golf & Spa Resort 4.5*
Number of rooms: 554
Official Description (provided by the hotel):
Welcome to the epitome of resort elegance. Paradisus Palma Real Resort envelops you in privileged comfort and simply astonishing beauty. Discover crystal Caribbean waters, pristine beaches, towering palm trees, stunning gardens and magnificent architecture. Delight in sumptuous private Suites, championship golf, seven world-class international restaurants and stunning pools lined with exotic Bali beds. An all-encompassing paradise of grace, elegance and charm located 25 minutes from the Punta Cana International Airport. ... more   less 
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Also Known As:
Paradisus Palma Real Hotel Punta Cana
Paradisus Palma Real Punta Cana
Paradisus Punta Cana
Paradisus Palma Real Resort
Punta Cana Paradisus
Paradisus Hotel Punta Cana

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