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“Paradisus Palma Real is the place to go!” 4 of 5 bubbles
Review of Paradisus Palma Real Golf & Spa Resort

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Paradisus Palma Real Golf & Spa Resort
Ranked #12 of 110 Hotels in Punta Cana
GreenLeadersSilver level
Baltimore, Maryland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Paradisus Palma Real is the place to go!”
4 of 5 bubbles Reviewed 25 June 2014

My wife and I along with some close friends stayed at the resort for seven days. It was an amazing place. I will break down my experience using pros and cons:

PROS:
*The food is excellent, especially at Palazzo; we went there twice. You may have to pay an additional fee ($25) to eat there depending on your package, but it was well worth it! Overall, all the included restaurants were absolutely delicious! PLEASE by all means, make your dinner reservations when you arrive at the resort.

*Freddy Lopez, bartender at the Sky Bar was the best. He kept the drinks flowing and always provided service with a smile!

* The room was beautiful and equipped with everything we needed to enjoy a stress-free vacation. Our room even had a washer and dryer.

*The staff would always check to see if things were fine and were there to lend a helping hand.

*Room service and housekeeping was awesome. They turn your sheets down at night and place chocolates on your bed...nice touch.

CONS:
*One of the restaurants was recently involved in a fire and there was construction taking place. We could hear the noise of the construction from our room.

*Poor internet/Wi-Fi connection in the room. I had to go the resort lobby and/or the breakfast buffet area in order to get any type of connection.

*Beware of the "store vendors" that walk along the beach asking you to visit their stores (Dominican Wal-Mart, Macys, Payless, etc). It is not worth your time as these vendors sell souvenirs and other useless items. Many of these items are located in the resort's store.

-------WE WILL DEFINITELY RETURN TO THIS RESORT-------

  • Stayed June 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank RaLaYa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (1,994)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
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English first
Punta Cana
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 25 June 2014

not very happy with my stay, could have been better, communication not great, also some things were resolved and some things were not. Beautiful place, staff friendly, stayed at sister resort and it was great.

  • Stayed June 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Melia Hotels International

Helpful?
1 Thank Melissa H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Punta Cana
1 review
2 of 5 bubbles Reviewed 25 June 2014

We ate at the same place three times because they told us there were no reservations available for the nicer restaurants. Those same nights we walked by these places and there were plenty of open tables.

  • Stayed June 2014, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Review collected in partnership with Melia Hotels International

Helpful?
Thank Richard S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
5 of 5 bubbles Reviewed 24 June 2014

My wife and I stayed here for our wedding anniversary last week! We could have not ask for a better place to stay. From the service by Luiz and Gustavo at the pool bar to David and Yuberky at concierge and the Avenue Bar, we felt like royalty!! You will not be disappointed!!!! We will be back!!!!!!!

  • Stayed June 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank BPMPLP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
3 reviews
3 hotel reviews
5 of 5 bubbles Reviewed 24 June 2014

Stayed with the family for 7 days!!! Had a great time!!!
Extremely helpful employees especially :
Franklin Carabello
Wandy Castillo
Fransico Rodriguez....
They 3 went out of their way to assist in any inquiry my family had----- we will be back again---

  • Stayed June 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Chiribo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlanta, Georgia
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed 24 June 2014

I was very disappointed in this property. I stayed at the Paradisus Punta Cana a week earlier and the property and grounds there were much nicer! I will give you the good and the bad. THE BAD: We upgraded to a luxury suite (if you want to call it that). The rooms were dated, the robes were old and matted, the televisions did not work--they were old too. Plants were dead and overgrown in the entry way in our building. The ponds around the property had been drained and there was standing water in them. The first night our room had an invasion of mosquitos. The food was average and very little entertainment. THE GOOD: The staff was amazing! Marcos Florentino in guest services was outstanding! My husband's crown came out on the plane. He was in need of a dentist. Marcos made arrangements to a local dentist. Although it was after business ours, the dentist picked us up, took us to his office and repaired my husband's crown and returned us back to the resort! THANKS MARCOS FOR SAVING OUR VACATION! Also, when we notified Marcos about the mosquito infestation in our room, he immediately had our room fumigated! Thanks again Marcos Florentino for your FABULOUS service!!!! Also, Naos has excellent servers! We ate most of our meals Naos and Claribel Crisotomo, Edgard Dose and Frank Sanchez provided outstanding service. They catered to our every need and exceeded our expectations and made our dining experience enjoyable!

  • Stayed June 2014, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Sweet6261
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philadelphia, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed 24 June 2014

My husband and I just back from our vacation and wedding at paradisus palma real this past Sunday June 22, 2014. We also came with over 50 people because we had our wedding there on Sunday June 15, 2014. Everything was fantastic about the hotel and the wedding until afterwards when bit by bit each of our rooms had some type of theft. After the wedding, there were various guests both of ours and others that were staying in the hotel that had cash go missing from their rooms, whether in their jean pockets tucked away in their luggage, or even from their safe's. We contacted the manager Dominico and he said he would conduct an investigation which would take 24 hours on June 18, 2014. We checked back with him and he said he had not started the investigation after the time he told us he would because he was waiting on us...the theft continued with some of our other guests as well as some other guests that stayed at the hotel who also posted on tripadvisor. He told us he would find us and he was getting all the reports together to file a police complaint. By the end of the trip we never heard back from him, we tried to contact him numerous times and he avoided us only to see him on the last day and be told that he was again waiting on us to let him know what to do. We have never felt so unsafe and violated during any trip, especially one where we spent a great deal of money throwing a wedding, having a separate private event on the friday evening before as well as all of our guests who had come to this 5 star resort to celebrate with us. We are incredibly dissapointed with not only the level of safety but also the ignorance and the lack of any help from management. The hotel itself is beautiful, the grounds are amazing and for the most part most of the staff were very nice and helpful especially our amazing wedding coordinator Mariela who pretty much was the only help we had with anything during our stay-from reservations to any concerns or issues. Unfortunately the theft was outside of her hands and so we never got any resolution on what happened or what keeps happening at the hotel. It's very unfortunate as the experience would have otherwise been fantastic. I hope they tighten their security, and if you decide to travel here or anywhere else keep all of your belongings on yourself!

  • Stayed June 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank RS1108
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Paradisus Palma Real Golf & Spa Resort

Property: Paradisus Palma Real Golf & Spa Resort
Address: Punta Cana, Dominican Republic
Phone Number:
Region: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Casino Hotel in Punta Cana
#9 Top resorts Hotel in Punta Cana
#10 Romantic Hotel in Punta Cana
#11 Spa Hotel in Punta Cana
#11 On the Beach Hotel in Punta Cana
#12 Luxury Hotel in Punta Cana
#12 Family Hotel in Punta Cana
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Paradisus Palma Real Golf & Spa Resort 4.5*
Number of rooms: 554
Official Description (provided by the hotel):
Welcome to the epitome of resort elegance. Paradisus Palma Real Resort envelops you in privileged comfort and simply astonishing beauty. Discover crystal Caribbean waters, pristine beaches, towering palm trees, stunning gardens and magnificent architecture. Delight in sumptuous private Suites, championship golf, seven world-class international restaurants and stunning pools lined with exotic Bali beds. An all-encompassing paradise of grace, elegance and charm located 25 minutes from the Punta Cana International Airport. ... more   less 
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Also Known As:
Paradisus Palma Real Hotel Punta Cana
Paradisus Palma Real Punta Cana
Paradisus Punta Cana
Paradisus Palma Real Resort
Punta Cana Paradisus
Paradisus Hotel Punta Cana

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