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“Wonderful honeymoon experience!”

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Paradisus Palma Real Golf & Spa Resort
Ranked #14 of 111 Hotels in Punta Cana
GreenLeadersSilver level
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Wonderful honeymoon experience!”
Reviewed 29 July 2014

We had a terrific time at the paradisus Palma real. We stayed nine days for our honeymoon and opted for the royal service. Our butler, Juan de Leon was wonderful. He always took care of anything we needed. He made sure we had all of our dinner reservations, booked our excursions, and left surprises in our room. The food was absolutely wonderful at the two exclusive restaurants (palazzo and gabi beach). Pasquel at Palazzo was the best he was so friendly and always provided too notch service. Our final night there he arranged for us to meet the chef and had an exclusive menu for us prepared by the chef. It was a highlight of our stay. We will definitely return.

  • Stayed July 2014
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
1 Thank Jmill17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Tipp City
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 July 2014

Juan De Leon was an excellent butler for my husband and I on our honeymoon. We LOVED the Palazzo restaurant where Pasquel took care of us and did a fantastic job! We had a wonderful first experience and can't wait to come back!

  • Stayed July 2014
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Helpful?
1 Thank alexamiller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 29 July 2014

Experience a relaxing vacation at the Paradisus, the beach is just amazing. The pools are crystal blue with great lounge spots and delicious drinks served poolside. The restaurants are very inviting with fresh food and extremely delightful service. The best of Punts Cana is for sure the Palma Real. Enjoy !!!!!

  • Stayed February 2014
    • Value
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    • Service
Helpful?
1 Thank Leedee1105
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Austin, Texas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 July 2014

We had a fantastic stay!!! Omar Hernandez took great care of us when we tried to extend our stay in the business center, Bolivar Guzman was our concierge and was excellent, and our favorite bartender Manuel Torres kept the drinks flowing. These 3 gentlemen were just a few of the incredibly helpful, pleasant and VERY friendly staff!

  • Stayed May 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
Thank kat a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rafael T, General Manager at Paradisus Palma Real Golf & Spa Resort, responded to this review, 29 July 2014
Dear Guest,

Thank you very much for choosing Paradisus Palma Real as your honeymoon destination. We know how important this moment is in a couple life and we are glad that we could helped you to make it an unforgettable and cherished experience.

I highly appreciate your comment and compliments towards Omar, Bolivar, and Manuel. I have shared your comments with them.

It will be a pleasure to host your first year anniversary celebration.

Regards,

Rafael Torres
Managing Director
Paradisus Resorts DR
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Emerson, New Jersey
2 reviews
Reviewed 28 July 2014

Let me start out by saying the resort is absolutely beautiful and the restaurant staff very attentive. I just returned from a 7 day trip to the resort with 12 family/ friends (3 families, 10 adults, 2 children). It all started with the check in. We all booked at the same time and requested rooms together,(4 rooms all together), I had a family suite which was great. However, they only gave us 3 rooms together with the 4th being as far away as it could get and still be in the resort. We finally got them on the same floor on our second day however it took a lot of trips to the front desk and a lot of aggravation. We also had keys that didn't work, broken beds, AC that was intermittent and little or no WiFi. Also, check-in lasted about an hour.
Next, let's talk about the restaurants. The food was good and the servers were attentive. However, getting into a restaurant was next to impossible. You had to make a request the day before and they would let you know by 4pm if you got your request. This is after we made reservations online prior to arrival, but they got lost in Email limbo. The main reason we picked an all inclusive was because we wanted to eat where we wanted, when we wanted. You're on vacation and deserve this freedom. However, they told you when and where you could eat. Mind you, not once was there ever a wait and there were many empty tables at every restaurant. One night we made reservations and they gave us a different time and only 45 minutes to get 12 people ready. "THEY CAN TAKE THE RESERVATION, THEY JUST CAN'T HOLD THE RESERVATION". This put a lot of stress on your dining plans which is what you came to avoid.
The pool bar gave you paper cups that had a terrible after taste which ruined the taste of your drink and fell apart in your hand.
As far as management, every time you spoke with someone you got a different answer. No 2 people told you the same thing. The language barrier was also adding to the problem.

Room Tip: The Family Suite large and comfortable
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  • Stayed July 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
Thank Bigdawg829
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rafael T, General Manager at Paradisus Palma Real Golf & Spa Resort, responded to this review, 29 July 2014
Dear Guest,

Thank you for taking some of your valuable time to share with us these beautiful comments about our services and staff.

I appreciate your observations about some of our services as these are the best way for us to detect improvements areas. Our main goal is to achieve our guests’ satisfaction and make our guests' experiences better.

I assure you that we are taking the appropriate measures to improve our dinner’s reservation system and the wifi connection.

Best regards,

Rafael Torres
Managing Director
Paradisus Resorts DR
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Clifton, New Jersey
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 28 July 2014

My husband and I just returned from Paradisus Palma Real from our babymoon! We booked the Royal Service and this was the BEST option to choose when looking to stay here. From arrival to departure at the resort, we were treated with the best service.

When we arrived from our airport transfer, we were greeted by someone at the Royal Service counter and were told to leave our luggage and that it would be brought to our room. We were then escorted by Cristian to the Royal Service lounge where there was a private check-in for us. No check in at the main lobby & no wait on that long line? Sounded great to us! He seated us at a comfy round table and were given ice cold scented face towels and ice cold beverages: a mimosa for my husband and orange juice for me. Ivania (sp?) came next and sat with us to check us in. She checked us in, gave us our gold bracelets, and our cell phone to contact our personal butler, Fermin Mota. Fermin met us, he carried my purse for me and gave us a tour of the resort. When we got to our room, we were amazed at the ocean & beach view from our balcony!

All we wanted to do was relax on the beach and the pool and were so glad that we were able to do so! Pedro on the Royal Service beach took great care of us and saved us a cabana for the day. He also gave us pina coladas (virgin for me!) & freshly made juice. The beach was beautiful and the ocean was the perfect temperature. We laid on the shaded cabanas and fell asleep to the nice beach breeze! The next day, Fermin, our butler, had reserved a palapa for us by the Royal Service pool and we did the same exact thing - relax! The Royal Service pool was excellent - no noise compared to the regular main pool which was always loud.

Our butler Fermin was AMAZING! Upon arrival, he already informed us that he booked us a reservation for dinner at Vento. Delicious food. Fermin also booked our other dinner reservations with no issues - the Japanese restaurant one night and Palazzo (exclusive for only Royal Service guests) for our last night - AMAZING food at Palazzo! For breakfast, we made the mistake of eating at the regular buffet the first morning in the large ballroom. There was not a lot of selection and we didn't even get a waiter come to our table ONCE while we were eating to ask us if we wanted coffee or anything! We didn't realize Palazzo was open for breakfast, but once we did (the next day) we ate there the whole time - and LOVED the breakfast there. We had lunch at the Market Grill one day and it was good enough for us - burgers, hot dogs, grilled chicken & steaks.

We really LOVED the Royal Service and Fermin Mota was the BEST butler! He greeted us everyday and gave us the resort's activities for the day. Like I said earlier, he booked our dinner reservations & reserved our palapa by the pool. Fermin noticed when we got to our room that the beds were separated, so he called immediately to have them moved together. He also drew us a beautiful amazing bubble bath in our jacuzzi tub with tea light candles and rose petals one night WITH chocolate dipped strawberries! He also delivered some great treats to our room while we were out each day - fresh fruits, meat & cheese plates, etc. Fermin also told us about the pillow menu. Me being 6 months pregnant - I asked for every single pillow on there - scented, feather, orthopedic - and had the MOST comfortable sleep! If you had the option of butlers when checking in, I would definitely ask for Fermin - he was excellent!

All in all our trip was AMAZING! I would highly recommend the Royal Service as I cannot emphasize enough how great it was! Thank you Paradisus Palma Real! This trip was the best!

Room Tip: We stayed in room 2121, Royal Service suite, it was in the corner, facing the ocean, so quiet &...
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  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Liezl G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rafael T, General Manager at Paradisus Palma Real Golf & Spa Resort, responded to this review, 29 July 2014
Dear Liezl,

Thanks a lot for choosing us for your babymoon!

Royal Service was created to pamper the biggest ones with small details, little butler touches and the most personalized and completed services. I am glad that you could take advantage of all that Royal Service offers.

We hope to have the pleasure to welcome you back very soon to Paradise.

Best regards,

Rafael Torres
Managing Director
Paradisus Resorts DR
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 July 2014

We stayed 7/19-24/14
Had a great time! Pedro Cedano at the Royal Service Beach was great - each day with a smile & happy to be there! Angelo, Piterson were very nice and helpful! Franklin @ Gabi & Willie @ Market everyone was fantastic!

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Melia Hotels International

Helpful?
Thank Veronica C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rafael T, General Manager at Paradisus Palma Real Golf & Spa Resort, responded to this review, 29 July 2014
Dear Veronica,

It is a real pleasure to receive these kind of comments. Our commitment is to achieve our guests’ satisfaction and we are glad to learn we could exceed your expectations.

Our Paradisus will be waiting your next vacations with us.

Regards,

Rafael Torres
Managing Director
Paradisus Resorts DR
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Paradisus Palma Real Golf & Spa Resort

Property: Paradisus Palma Real Golf & Spa Resort
Address: | Playa de Bavaro, Punta Cana, Dominican Republic
Phone Number:
Region: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Casino Hotel in Punta Cana
#10 Romantic Hotel in Punta Cana
#12 Top resorts Hotel in Punta Cana
#12 Spa Hotel in Punta Cana
#12 Family Hotel in Punta Cana
#13 On the Beach Hotel in Punta Cana
#14 Luxury Hotel in Punta Cana
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Paradisus Palma Real Golf & Spa Resort 4.5*
Number of rooms: 554
Official Description (provided by the hotel):
Welcome to the epitome of resort elegance. Paradisus Palma Real Resort envelops you in privileged comfort and simply astonishing beauty. Discover crystal Caribbean waters, pristine beaches, towering palm trees, stunning gardens and magnificent architecture. Delight in sumptuous private Suites, championship golf, seven world-class international restaurants and stunning pools lined with exotic Bali beds. An all-encompassing paradise of grace, elegance and charm located 25 minutes from the Punta Cana International Airport. ... more   less 
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Also Known As:
Paradisus Palma Real Hotel Punta Cana
Paradisus Palma Real Punta Cana
Paradisus Punta Cana
Paradisus Palma Real Resort
Punta Cana Paradisus
Paradisus Hotel Punta Cana

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