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Tortuga Bay Hotel Puntacana Resort & Club
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Reviews (670)
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All reviewsla yolavilla managerbamboo restaurantthrough customsgolf cartsix sensesvip serviceecological reservebedroom villafresh water lagoonspunta espadainternational airportocean frontfour seasonsvip loungeprivate beachbaggage claim
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418 - 423 of 670 reviews
Reviewed 16 March 2011

The beachfront 2 bedroom villa was outstanding in every respect. It is beautifully furnished, extremely comfortable, and the view is beyond description. The private villa managers were excellent and always available and helpful. The service at the restaurant on premises and others we were referred to were all A-1. However, once you add in the 16% tax and the 10% mandatory tip on the entire room charge (that is quite a large tip when calculated based on 10% of an expensive room charge), the per night price was quite outrageous. A few recommendations on how to improve the facility; the pool at Tortuga is really nothing compared to any other 5 star luxury hotel I have stayed at. Not only is it boring, small and unappealing, but it is literally 3 feet from some of the outdoor tables at the restaurant so no one uses it. That is simply not appropriate for the rates charged. Also, the chairs at the beach to lay on, while attractive looking, were very hard and uncomfortable. A resort of this quality should have pads on the lounge chairs or something more comfortable. Lastly, the fitness center is too small and not up to par for a luxury hotel. But all in all, it is a fantastic and memorable place to stay and every single employee was truly outstanding. I wish I could package the "whisk" service when we arrived at the airport and when we left the last day and use it on all my travels. That was worth a lot of the cost.

  • Stayed: March 2011, travelled with family
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1  Thank rss41
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Puntacana Resor... a, General Manager at Tortuga Bay Hotel Puntacana Resort & Club, responded to this reviewResponded 3 March 2016

Dear Mr./Mrs. rss41,

Many thanks for taking the time to leave your feedback following your stay at the Tortuga Bay. I was absolutely delighted that you enjoyed your stay with us and that we met your expectations. We all look forward to welcoming you back once again in the near future.

My best wishes,

Vincenzo Calcerano
General Manager Hotel TORTUGA BAY
Tortuga Bay, Puntacana Resort & Club
Tel. (809) 959-8229 Ext. 7220
Cel. (829) 797-1121

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 March 2011

Here are the plusses: Spectacular 1 Bedroom Ocean Front Suite, spacious, very clean, his/her in-room bathrooms, private spa (jacuzzi), fully stocked bar, including a bottle of Gray Goose (at a cost), in-room ice maker (filtered water), bottled water provided at no charge 24/7, personally assigned hospitality service (24 hour butler service), Corales Golf and CC - truly amazing, pristine condition, challenging, on the ocean. Private Beach (quiet, great for R & R and reading) with hospitality service. Servers predominatly well trained and gracious. Very few exceptions. Breakfast delicious. Off-site golf at Punta Espada equally fantastic. Another must play. Pricey - but worth the expense for a one time experience;

Here are the minuses: Dinner options somewhat limited but we expected as much. The quality of the dinner food was inconsistent - at times exceptional, at times just average. The fine dining restaurant (Bamboo) had some service issues when at full capacity. The resort was aware of this and did its best to make amends with the patrons by serving complimentary cocktails. Mariachi singers at dinner - I understand they need to make a living, but enough is enough. Some Island (reggae) music would have been preferable.

  • Stayed: January 2011, travelled as a couple
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2  Thank floridagolfgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Puntacana Resor... a, General Manager at Tortuga Bay Hotel Puntacana Resort & Club, responded to this reviewResponded 3 March 2016

Dear Mrs. floridagolfgirl,



First of all we would like to thank you for taking the time to let us know your comments about your stay at Tortuga Bay. As we are deeply committed to achieving our guest’s total satisfaction, your opinion is very important to us.

We would like to offer our sincerest apologies for any inconvenience that you may have experienced at Tortuga Bay. At the same time, you can feel assured that your comments helped us identify or focus on any possible deficiencies that may exist at Tortuga Bay and take whatever corrective actions may be necessary.

It is my hope that you give us another chance to better serve you in the near future

Sincerely,

Vincenzo Calcerano
General Manager Hotel TORTUGA BAY
Tortuga Bay, Puntacana Resort & Club
Tel. (809) 959-8229 Ext. 7220
Cel. (829) 797-1121

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 February 2011

wonderful family vacation

vip service at airport was totally as billed.

every employee we encountered was friendly, helpful

great place

  • Stayed: February 2011, travelled with family
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12  Thank chris_iannaccone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Puntacana Resor... a, General Manager at Tortuga Bay Hotel Puntacana Resort & Club, responded to this reviewResponded 3 March 2016

Dear Mr. chris_iannaccone,

Many thanks for taking the time to leave your feedback following your stay at the Tortuga Bay. I was absolutely delighted that you enjoyed your stay with us and that we met your expectations. We all look forward to welcoming you back once again in the near future.

My best wishes,

Vincenzo Calcerano
General Manager Hotel TORTUGA BAY
Tortuga Bay, Puntacana Resort & Club
Tel. (809) 959-8229 Ext. 7220
Cel. (829) 797-1121

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 February 2011

Ok this is one of the best resorts we have experienced!
Much of what i am going to so say has been repeated by others but it still should be said as a reminder to other resorts of how to do luxury business the right way.
People all have different expectations and travel styles, but if your is like ours and you want a luxury resort where you are spoiled and everything runs properly, then this is the one!
We stayed for a week in February to escape the stress and enjoy the sun.
We arived at the airport and were quickly taken through customs to revrieve our luggage by a private host. Then on to the hotel in a new van for the 5 min ride.
We had a 2 bedroom suite on the beach with a great sitting area (see picture) and everything was ready, clean and worked.
The beach area is pristine and very quiet, we kept wondering where all the people were and were told that the resort was almost full.
Having your own gold cart to drive around the property is a neat plus as is having the cell phone to call for any thing you may need.
The pool area is also very nice. One review said something about the pool being the size of a few parking spaces and i don't know what that person was thinking but the pool is decent size, and nice and clean.
All of the restaurants are great and we are rather particular and were very impressed with the food and the service.
We both went to the spa twice and all treatments were excellent.
The employees were all friendly and nice and really made you feel great.
We will be back next year and would highly recomend this resort.
Any negatives?.....
Nothing here is cheap but then again nothing good is usually cheap and nothing cheap is usually good. So if money is a concern then don't stay in a luxury resort and / or don't complain if you do. I don't mind paying if it is right....and at Tortuga Bay everything was right!
Again....if you are reading this and you own or manage a luxury resort take a lesson from thee folks!
i wish every place we have stayed was run this well!

  • Stayed: February 2011, travelled as a couple
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9  Thank Neil-from-Dallas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Puntacana Resor... a, General Manager at Tortuga Bay Hotel Puntacana Resort & Club, responded to this reviewResponded 3 March 2016

Dear Mr. Neil-from-Dallas,

Many thanks for taking the time to leave your feedback following your stay at the Tortuga Bay. I was absolutely delighted that you enjoyed your stay with us and that we met your expectations. We all look forward to welcoming you back once again in the near future.

My best wishes,

Vincenzo Calcerano
General Manager Hotel TORTUGA BAY
Tortuga Bay, Puntacana Resort & Club
Tel. (809) 959-8229 Ext. 7220
Cel. (829) 797-1121

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 February 2011

We had a wonderful stay at Tortuga Bay. The villas are lovely, the rooms/grounds are beautifully maintained and the service at TB is excellent. What really stands out though is the magnificent beach just steps from your door that you truly have to yourself. Our only quibble would be the food which was nothing to write home about and quite expensive but we were expecting that so we didn't let it bother us too much.

Like others have said, the airport experience makes the trip.

We definitely plan on returning to Tortuga Bay which is not something we'd say about most of the places, of the same high caliber, that we've visited in the Caribbean.

Stayed: February 2011, travelled with family
2  Thank nin0807
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Puntacana Resor... a, General Manager at Tortuga Bay Hotel Puntacana Resort & Club, responded to this reviewResponded 3 March 2016

Dear Mr./Mrs. nin0807,

Many thanks for taking the time to leave your feedback following your stay at the Tortuga Bay. I was absolutely delighted that you enjoyed your stay with us and that we met your expectations. We all look forward to welcoming you back once again in the near future.

My best wishes,

Vincenzo Calcerano
General Manager Hotel TORTUGA BAY
Tortuga Bay, Puntacana Resort & Club
Tel. (809) 959-8229 Ext. 7220
Cel. (829) 797-1121

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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