We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Wonderful spot worth checking out”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Tortuga Bay Hotel Puntacana Resort & Club
Ranked #7 of 114 Hotels in Punta Cana
Certificate of Excellence
GreenLeadersSilver level
Reviewed 18 March 2011

This was our second trip to Tortuga and were again extremely happy with our stay.We stayed in November and totally forgot we hadnt reviewed- thats what a 10 month old does to u! I'm not going to duplicate others with the airport, etc-its all good. Yes its a bit pricey, but it is by far and away the best resort in we've been to and are planning to return. So heres the skinny. Food- Bamboo(pool side bar/ restaurant) . They did a Thanksgiving dinner buffet that was good. Do yourself a favor and order breakfast(complimentary) to the room and enjoy on the balcony($10 surcharge). We did this every morning-especially with a little baby it was perfect.LaYola @marina is set over the water and was good .I really liked the tuna steak for dinner-fresh, served black and blue. Go one nite via free shuttle(10 min) into town by airport to Mama Luisa for an inexpensive itallian dinner(either speak spanish or get help from another table as the waitstaff speaks almost no english)-Baskin Robbins directly across for a good sugar fix!Activities- beach is very nice and when the staff see u setting up they come over and get a drink order from u-this was hit and miss-some days right there other days it took awhile.Although the resort was 90% booked u dont have to run down first thing in the morning and save some chairs to have a spot on the beach- always available.I kiteboard and was really happy with the setup at playa blanca(5 min free resort taxi ride)-next to club med. Its $129/hr for instruction and gear or $80 to rent the gear/day.They have a boat if u get too far downwind and will keep an eye on you. At playa blanca there is a large shallow coral reef just offshore so bring booties!Go to kiteclub.com for all info. Diving is located at the resort next to tortuga bay-5 minutes away via your own colf cart. Diving was great. I did do a checkout dive in their pool because its been a few years and i have to say that pool is in bad shape-that whole resort needs to be updated.Golf- really enjoyed this course. Be careful which course u set up a tee time for. I just called front desk and asked for a tee time and they made the reservation- one course is abt $120/round the other is $300+! At the pro desk we quickly made the change and they got us right out. A caddy ($25) is required and club rental was abt $45- and bring balls. At $18/ 3pack i wished i threw some in my luggage. This course winds its way around the back of the resort and has a hole along water that is really beautiful.Spa- Six Senses Spa (this is located down by golf proshop) My wife is a spa hound wherever we go and here is no different. Lots of different treatments avail/ about average price for this level. Plan to spend some time after treatment by pool just outside spa. This pool is nicer than Tortugas pool with open views to beach/ocean and they also have a spot for casual lunch right there. This is all 5 minutes away with your golf cart. For a really special nite have your villa mgr setup a private dinner on the beach. I suprised my wife with this and got a babysitter (who was wonderful with our little boy) and we had a quiet, romantic dinner . Quiet, romantic.........ahhhh Now with two beefs that I hope have been addressed by next time. 1-Room Lighting-They've replaced all the halogens with flourescent bulbs. I'm all for being green but the rooms are really dark(especially bathroom) after the sun sets.(a bit too romantic) :).2. Water Pressure/Temperature- we only complained after the 3rd day and it was addressed but was never hot enough to steam up the room and pressure went from normal to less than adequate. With that said- go enjoy Tortuga!!!

Stayed: November 2010, travelled with family
1  Thank SKPLongIsland_NY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Puntacana Resor... a, General Manager at Tortuga Bay Hotel Puntacana Resort & Club, responded to this reviewResponded 3 March 2016

Dear Mr./Mrs. SKPLongIsland_NY,

Many thanks for taking the time to leave your feedback following your stay at the Tortuga Bay. I was absolutely delighted that you enjoyed your stay with us and that we met your expectations. We all look forward to welcoming you back once again in the near future.

My best wishes,

Vincenzo Calcerano
General Manager Hotel TORTUGA BAY
Tortuga Bay, Puntacana Resort & Club
Tel. (809) 959-8229 Ext. 7220
Cel. (829) 797-1121


Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (656)
Traveller rating
Traveller type
Time of year
Language

404 - 410 of 656 reviews

Reviewed 18 March 2011

We were looking for the perfect romantic getaway--a small resort on an island that had direct flights from Newark Airport and wasn't a far distance from the airport. We always look for a place that is intimate and quiet, with beautiful grounds, wonderful beaches, and ultra luxurious accommodations. I researched this site and others until I discovered Tortuga Bay in Punta Cana. We have very high expectations for 5-star resorts, and are often disappointed, but I can tell you that the great reviews for Tortuga Bay are not an exaggeration. The resort is perfection if you are looking to get away and do nothing but relax, eat well, and be treated like royalty (though there are things to do if you like a bit more activity or if you play golf). The suites are spacious and pristine with white walls, sand colored stone floors, and jolts of bright coral accents. We stayed in the Oceanfront Jr. suite, which had three sets of french doors opening onto a large private balcony, just steps from the beach. We were there in early March, and there were no insects whatsoever, so we were able to leave the doors wide open to the beautiful ocean view and fresh air. Our villa was also just steps away from the poolside Bamboo restaurant, where we ate many of our meals. The resort was quiet and peaceful, the service was exemplary, and the staff throughout the resort were extremely friendly and accommodating. We loved taking leisurely bike rides to lunch at The Club House restaurant, which is by way of a wide path beside the ocean. My husband and I like to go for a run or a power walk every morning, and Tortuga Bay has wonderful paths and roads for doing just that. You can believe everything you've read about this resort--all the amenities and perks are true--a golf cart and bicycles are provided, the gated community is safe, well lit, and the grounds are beautifully manicured. But the outstanding feature that will surely get us to return, is the airport service. It's amazing how they greet you as you step off the plane and whisk you away from the crowds and chaos. It's absolutely true that you are in your room within 15 minutes of picking up your luggage. One note: even though the resort is only a 5 minute ride from the airport, we were never disturbed by any noise. The departure was even better, since you arrive at a crowded airport, but never once stand in a line. You are escorted through VIP gates and a private security room, and brought to a private VIP lounge while you wait for your flight to be announced. Then, an escort arrives to walk you to the plane. It was so sane and civil, and helped ease the transition from Paradise back into the real world. This resort was the perfect find for us, and it didn't disappoint in any way. One should note that the trade winds were warm, but constant, and sometimes strong enough to warrant packing a light sweater or jacket for evenings. In our book, Tortuga Bay has earned it's 6-star status.

  • Stayed: March 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank 2rockers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Puntacana Resor... a, General Manager at Tortuga Bay Hotel Puntacana Resort & Club, responded to this reviewResponded 3 March 2016

Dear Mr./Mrs. 2rockers,

Many thanks for taking the time to leave your feedback following your stay at the Tortuga Bay. I was absolutely delighted that you enjoyed your stay with us and that we met your expectations. We all look forward to welcoming you back once again in the near future.

My best wishes,

Vincenzo Calcerano
General Manager Hotel TORTUGA BAY
Tortuga Bay, Puntacana Resort & Club
Tel. (809) 959-8229 Ext. 7220
Cel. (829) 797-1121


Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 March 2011

Just got back from a golf trip here. Wow. Had a great experience on my return trip. VIP pickup, service, room, staff and golf lived up to it's lofty reputation. This resort should rank as one of the best in the world. There wasn't anything that I can think of that was negative. I will return with my family and On our annual buddies golf trip next year. Thanks Vincenzo!!

  • Stayed: March 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Zzzdoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Puntacana Resor... a, General Manager at Tortuga Bay Hotel Puntacana Resort & Club, responded to this reviewResponded 3 March 2016

Dear Mr./Mrs. Zzzdoc,

Many thanks for taking the time to leave your feedback following your stay at the Tortuga Bay. I was absolutely delighted that you enjoyed your stay with us and that we met your expectations. We all look forward to welcoming you back once again in the near future.

My best wishes,

Vincenzo Calcerano
General Manager Hotel TORTUGA BAY
Tortuga Bay, Puntacana Resort & Club
Tel. (809) 959-8229 Ext. 7220
Cel. (829) 797-1121

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 March 2011

The beachfront 2 bedroom villa was outstanding in every respect. It is beautifully furnished, extremely comfortable, and the view is beyond description. The private villa managers were excellent and always available and helpful. The service at the restaurant on premises and others we were referred to were all A-1. However, once you add in the 16% tax and the 10% mandatory tip on the entire room charge (that is quite a large tip when calculated based on 10% of an expensive room charge), the per night price was quite outrageous. A few recommendations on how to improve the facility; the pool at Tortuga is really nothing compared to any other 5 star luxury hotel I have stayed at. Not only is it boring, small and unappealing, but it is literally 3 feet from some of the outdoor tables at the restaurant so no one uses it. That is simply not appropriate for the rates charged. Also, the chairs at the beach to lay on, while attractive looking, were very hard and uncomfortable. A resort of this quality should have pads on the lounge chairs or something more comfortable. Lastly, the fitness center is too small and not up to par for a luxury hotel. But all in all, it is a fantastic and memorable place to stay and every single employee was truly outstanding. I wish I could package the "whisk" service when we arrived at the airport and when we left the last day and use it on all my travels. That was worth a lot of the cost.

  • Stayed: March 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank rss41
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Puntacana Resor... a, General Manager at Tortuga Bay Hotel Puntacana Resort & Club, responded to this reviewResponded 3 March 2016

Dear Mr./Mrs. rss41,

Many thanks for taking the time to leave your feedback following your stay at the Tortuga Bay. I was absolutely delighted that you enjoyed your stay with us and that we met your expectations. We all look forward to welcoming you back once again in the near future.

My best wishes,

Vincenzo Calcerano
General Manager Hotel TORTUGA BAY
Tortuga Bay, Puntacana Resort & Club
Tel. (809) 959-8229 Ext. 7220
Cel. (829) 797-1121

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 March 2011

Here are the plusses: Spectacular 1 Bedroom Ocean Front Suite, spacious, very clean, his/her in-room bathrooms, private spa (jacuzzi), fully stocked bar, including a bottle of Gray Goose (at a cost), in-room ice maker (filtered water), bottled water provided at no charge 24/7, personally assigned hospitality service (24 hour butler service), Corales Golf and CC - truly amazing, pristine condition, challenging, on the ocean. Private Beach (quiet, great for R & R and reading) with hospitality service. Servers predominatly well trained and gracious. Very few exceptions. Breakfast delicious. Off-site golf at Punta Espada equally fantastic. Another must play. Pricey - but worth the expense for a one time experience;

Here are the minuses: Dinner options somewhat limited but we expected as much. The quality of the dinner food was inconsistent - at times exceptional, at times just average. The fine dining restaurant (Bamboo) had some service issues when at full capacity. The resort was aware of this and did its best to make amends with the patrons by serving complimentary cocktails. Mariachi singers at dinner - I understand they need to make a living, but enough is enough. Some Island (reggae) music would have been preferable.

  • Stayed: January 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank floridagolfgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Puntacana Resor... a, General Manager at Tortuga Bay Hotel Puntacana Resort & Club, responded to this reviewResponded 3 March 2016

Dear Mrs. floridagolfgirl,



First of all we would like to thank you for taking the time to let us know your comments about your stay at Tortuga Bay. As we are deeply committed to achieving our guest’s total satisfaction, your opinion is very important to us.

We would like to offer our sincerest apologies for any inconvenience that you may have experienced at Tortuga Bay. At the same time, you can feel assured that your comments helped us identify or focus on any possible deficiencies that may exist at Tortuga Bay and take whatever corrective actions may be necessary.

It is my hope that you give us another chance to better serve you in the near future

Sincerely,

Vincenzo Calcerano
General Manager Hotel TORTUGA BAY
Tortuga Bay, Puntacana Resort & Club
Tel. (809) 959-8229 Ext. 7220
Cel. (829) 797-1121

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 February 2011

wonderful family vacation

vip service at airport was totally as billed.

every employee we encountered was friendly, helpful

great place

  • Stayed: February 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
12  Thank chris_iannaccone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Puntacana Resor... a, General Manager at Tortuga Bay Hotel Puntacana Resort & Club, responded to this reviewResponded 3 March 2016

Dear Mr. chris_iannaccone,

Many thanks for taking the time to leave your feedback following your stay at the Tortuga Bay. I was absolutely delighted that you enjoyed your stay with us and that we met your expectations. We all look forward to welcoming you back once again in the near future.

My best wishes,

Vincenzo Calcerano
General Manager Hotel TORTUGA BAY
Tortuga Bay, Puntacana Resort & Club
Tel. (809) 959-8229 Ext. 7220
Cel. (829) 797-1121

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 February 2011

Ok this is one of the best resorts we have experienced!
Much of what i am going to so say has been repeated by others but it still should be said as a reminder to other resorts of how to do luxury business the right way.
People all have different expectations and travel styles, but if your is like ours and you want a luxury resort where you are spoiled and everything runs properly, then this is the one!
We stayed for a week in February to escape the stress and enjoy the sun.
We arived at the airport and were quickly taken through customs to revrieve our luggage by a private host. Then on to the hotel in a new van for the 5 min ride.
We had a 2 bedroom suite on the beach with a great sitting area (see picture) and everything was ready, clean and worked.
The beach area is pristine and very quiet, we kept wondering where all the people were and were told that the resort was almost full.
Having your own gold cart to drive around the property is a neat plus as is having the cell phone to call for any thing you may need.
The pool area is also very nice. One review said something about the pool being the size of a few parking spaces and i don't know what that person was thinking but the pool is decent size, and nice and clean.
All of the restaurants are great and we are rather particular and were very impressed with the food and the service.
We both went to the spa twice and all treatments were excellent.
The employees were all friendly and nice and really made you feel great.
We will be back next year and would highly recomend this resort.
Any negatives?.....
Nothing here is cheap but then again nothing good is usually cheap and nothing cheap is usually good. So if money is a concern then don't stay in a luxury resort and / or don't complain if you do. I don't mind paying if it is right....and at Tortuga Bay everything was right!
Again....if you are reading this and you own or manage a luxury resort take a lesson from thee folks!
i wish every place we have stayed was run this well!

  • Stayed: February 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
9  Thank Neil-from-Dallas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Puntacana Resor... a, General Manager at Tortuga Bay Hotel Puntacana Resort & Club, responded to this reviewResponded 3 March 2016

Dear Mr. Neil-from-Dallas,

Many thanks for taking the time to leave your feedback following your stay at the Tortuga Bay. I was absolutely delighted that you enjoyed your stay with us and that we met your expectations. We all look forward to welcoming you back once again in the near future.

My best wishes,

Vincenzo Calcerano
General Manager Hotel TORTUGA BAY
Tortuga Bay, Puntacana Resort & Club
Tel. (809) 959-8229 Ext. 7220
Cel. (829) 797-1121

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Punta Cana hotels
3.7 mi away
Sanctuary Cap Cana by Playa Hotels & Resorts
11.6 mi away
Secrets Royal Beach Punta Cana
5.7 mi away
Eden Roc at Cap Cana
Eden Roc at Cap Cana
#4 of 114 in Punta Cana
470 reviews
Show Prices
Show Prices
Show Prices
14.5 mi away
Iberostar Grand Hotel Bavaro
11.4 mi away
The Reserve at Paradisus Palma Real
13.6 mi away
The Reserve at Paradisus Punta Cana
Show Prices
Show Prices
Show Prices

Been to Tortuga Bay Hotel Puntacana Resort & Club? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Tortuga Bay Hotel Puntacana Resort & Club

Address: Puntacana Resort & Club, Punta Cana 23000, Dominican Republic
Phone Number:
Region: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 114 Hotels in Punta Cana
Price Range: £481 - £1,692 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Tortuga Bay Hotel Puntacana Resort & Club 5*
Number of rooms: 30
Official Description (provided by the hotel):
Find yourself in the jewel of the Caribbean. The only AAA Five Diamond Awarded property of the luxury Dominican republic hotels, Tortuga Bay offers responsible luxury, impeccable service and villas with interiors designed by the world-famous Oscar de la Renta. As a Tortuga Bay guest, our friendly, professional staff has every detail taken care of from the moment you touch down at our own Punta Cana International Airport (PUJ). Our VIP Service will whisk you through customs to a private car that has been awaiting your arrival. After a brief ride through the lush and vibrant Dominican scenery, your personal concierge will welcome you, check you in at your villa and provide you with your own golf cart for convenient travel throughout the resort. Located in a private enclave within the resort, this hotel includes 13 luxurious beachfront Dominican Republic villas offering unrivaled luxury, privacy, security and five-star service. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, LoveHolidays, Odigeo, TripOnline SA, Prestigia, Stayforlong S.L., Expedia, Ebookers, Evoline ltd, 5viajes2012 S.L. and Cancelon so you can book your Tortuga Bay Hotel Puntacana Resort & Club reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing