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Tortuga Bay Hotel Puntacana Resort & Club
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Reviews (674)
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Reviewed 2 April 2012

My stay at Tortuga Bay was truly life changing. I've stayed at fancy places before, but never had the kind of service offered by Tortuga. The moment you get off the plane, a staff member is there to greet you and whisk you through immigration. I can't say enough great things about how unbelievable this airport service is. It put me immediately in vacation mode. My friend and I had a girls getaway for three nights. We had a beautiful two bedroom oceanfront villa. We spent our time pretending to be spoiled princesses (but not mean ones). Thank you Tortuga Bay for a dreamy stay.

Room Tip: Two bedroom villa with two bath is perfect for a family or two couples traveling together.
  • Stayed: March 2012, travelled with friends
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4  Thank SSUNYC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vcalcerano, General Manager at Tortuga Bay Hotel Puntacana Resort & Club, responded to this reviewResponded 3 April 2012

Dear Mrs. Seung Suh ,

On behalf of team members of Tortuga Bay Punta Cana Resort & Club, thank you for taking the time to complete our guest comment form on your recent stay at Tortuga Bay.

I am delighted to read that your expectations were met or exceeded and that you will return to us when you next visit at Tortuga Bay. Your feedback is invaluable and much appreciated, as it enables us to constantly monitor and improve the care and service we provide to our guests.

I look forward to welcoming you back to Tortuga Bay in the future, and give you a “Leading” Experience.

Yours sincerely,



Vincenzo Calcerano
General Manager Hotel TORTUGA BAY
Tortuga Bay, Puntacana Resort & Club
Abraham Lincoln 960, Santo Domingo, Dominican Republic
Tel. (809) 959-8229 Ext. 7220
Cel. (829) 797-1121

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 April 2012

i loved it. it's so much fun. The beach was great. the water was crystal clear and if you put your feet under the sand it feels that your relaxing. We got the honeymoon suite. In the honeymoon suite there is a jacuzi on the balcony. There is also 2 wine glasses and white wine. It was great because if you don't want white wine you can choose from any type of wine.

Room Tip: ''Rooms on the south side are quieter.''
  • Stayed: March 2012, travelled as a couple
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3  Thank christina v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vcalcerano, General Manager at Tortuga Bay Hotel Puntacana Resort & Club, responded to this reviewResponded 3 April 2012

Dear Mrs. Christina,


On behalf of team members & myself , thank you for taking the time to complete our guest comment form on your recent stay at Tortuga Bay.

I am delighted to read that your expectations were met or exceeded and that you will return to us when you next visit at Tortuga Bay. Your feedback is invaluable and much appreciated, as it enables us to constantly monitor and improve the care and service we provide to our guests.

I look forward to welcoming you back to Tortuga Bay in the future, and give you a “ for one – of a kind Leading Experience’’.

Yours sincerely,


Vincenzo Calcerano
General Manager Hotel TORTUGA BAY.
Tortuga Bay, Puntacana Resort & Club
Tel (8090 959-8229 ext 7220
Cel.(829) 797-1121

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 March 2012

We've been to some beautiful resorts but this one is the complete package. One of the most beautiful properties we've been to, peaceful tropical surroundings, amazinly turquise ocean, steady breeze, the staff is there for one reason-to please, everyone smiles and greets you by name, the rooms rival anything ive ever seen with all amenities, sedans or shuttle vans are avaliable at a moments notice to bring you anywhere (golf, shopping, dinner) and the VIP service to and from the airport is worth its weight in gold! We cant wait to come back.

Room Tip: There are no bad rooms, the entire property is magic
  • Stayed: March 2012, travelled with family
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5  Thank jsaid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vcalcerano, General Manager at Tortuga Bay Hotel Puntacana Resort & Club, responded to this reviewResponded 30 March 2012

Dear Mr. / Mrs. Said,

On behalf of team members & myself , thank you for taking the time to complete our guest comment form on your recent stay at Tortuga Bay.

I am delighted to read that your expectations were met or exceeded and that you will return to us when you next visit at Tortuga Bay. Your feedback is invaluable and much appreciated, as it enables us to constantly monitor and improve the care and service we provide to our guests.

I look forward to welcoming you back to Tortuga Bay in the future, and give you a “ for one – of a kind Leading Experience’’.

Yours sincerely,


Vincenzo Calcerano
General Manager Hotel TORTUGA BAY.
Tortuga Bay, Puntacana Resort & Club
Tel (8090 959-8229 ext 7220
Cel.(829) 797-1121

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 March 2012

We just returned from a spectacular week at TB...from start to finish the experience is unrivaled...VIP service at the airport sets the tone for total relaxation and comfort...you are quickly whisked away to a beautiful beachfront room (literally within minutes)... And spend the remainder of the week resting on a wonderful beach, making friends with the sophisticated clientele, eating the high level cuisine...get the idea?

What sets this resort apart, however, was many of the terrific guys working to serve the hotel guests. Antonio, Luis, William, beddy...a long list...made the trip truly exceptional.

The trip back to the airport is equally unforgettable...I don't want to spoil it but now I know how Paul McCartney must feel!

See you all again next year...mr lenny

  • Stayed: March 2012
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4  Thank lsmd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vcalcerano, General Manager at Tortuga Bay Hotel Puntacana Resort & Club, responded to this reviewResponded 29 March 2012

Dear Mr. / Mrs. Franklin,

On behalf of team members & myself , thank you for taking the time to complete our guest comment form on your recent stay at Tortuga Bay.

I am delighted to read that your expectations were met or exceeded and that you will return to us when you next visit at Tortuga Bay. Your feedback is invaluable and much appreciated, as it enables us to constantly monitor and improve the care and service we provide to our guests.

I look forward to welcoming you back to Tortuga Bay in the future, and give you a “ for one – of a kind Leading Experience’’.

Yours sincerely,


Vincenzo Calcerano
General Manager Hotel TORTUGA BAY.
Tortuga Bay, Puntacana Resort & Club
Tel (8090 959-8229 ext 7220
Cel.(829) 797-1121

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 March 2012

From the moment you step off the plane, you know you are heading someplace special. Your Puntacana /Tortuga rep whisks you through immigration and customs in a matter of minutes, and you're in the van heading to your villa. Ours was a Jr. suite, upstairs, with a huge balcony overlooking the beach and sea. From landing to beach....less than an hour. Beach is long and fairly empty. Loungers plentiful, along with umbrellas. Service at the beach was attentive, but food and drinks took time. Later learned it's quite a distance from the beach to the kitchen/bar.

Our golf experiences were wonderful. Our tee times were booked in advance and we never had any waits. We played the 3 nines at La Cana and Corales, over 4 different days. We never waited on any other golfers, nor did we ever hold anyone else up. Courses were in great shape and our caddies(recommended) were excellent,especially Ben at La Cana. Overall golf rating would be 10.

Overall, our food experience was excellent. We had made most of our reservations in advance, though most places weren't packed. La Yola, on the water, was superb. Bamboo, on Dominican night was fun and delicious. Acentos Bistro, in the village, was good, though a bit overpriced. Playa Blanca was our biggest disappointment. Setting was great, but the service and food horrible. Place was pretty empty, yet our food took well over an hour to get served. We had to ask at least 4-5 times, and the response was they would check. When finally served, all 4 dinners were warm to room temperature, and at least 2 were undercooked. I regret not raising a stink at the time, but chose not to make a big deal. Cocolobo was excellent for food, though the ambiance was a bit strange. Our last night at La Yola was even better than our first visit. Breakfast at Bamboo was always excellent and the service was overly attentive.

If you eliminate our Playa Blanca experience, we had a perfect vacation. Would go back anytime.

  • Stayed: March 2012
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1  Thank stans6190
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vcalcerano, General Manager at Tortuga Bay Hotel Puntacana Resort & Club, responded to this reviewResponded 28 March 2012

Dear Mr. / Mrs. Stans,

On behalf of team members & myself , thank you for taking the time to complete our guest comment form on your recent stay at Tortuga Bay.

I am delighted to read that your expectations were met or exceeded and that you will return to us when you next visit at Tortuga Bay. Your feedback is invaluable and much appreciated, as it enables us to constantly monitor and improve the care and service we provide to our guests.

I look forward to welcoming you back to Tortuga Bay in the future, and give you a “ for one – of a kind Leading Experience’’.

Yours sincerely,


Vincenzo Calcerano
General Manager Hotel TORTUGA BAY.
Tortuga Bay, Puntacana Resort & Club
Tel (8090 959-8229 ext 7220
Cel.(829) 797-1121

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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