I stayed in the resort for 2 days, thinking that I will get an experience of a lifetime. In contrary, it wasn't nothing but a disappointment after all the fuss we heard about it, we were shocked by how it doesn't deserve any of the praise. We welcomed with a fruit basket that was surrounded by ants. The food was below average to average and did not come close to my expectations. The staff was not well trained and don't look professional. We ask them for house keeping and we don't get the service till 2 hours after when we need the room for ourselves. Also the beach is so shallow and full of corals and rocks. The only good thing about staying here was the ecological reserve couple of minutes away by the gulf cart. If you are looking for world class service go to eden roc and thank me later!
- Official Description (provided by the hotel):
- Find yourself in the jewel of the Caribbean. The only AAA Five Diamond Awarded property of the luxury Dominican republic hotels, Tortuga Bay offers responsible luxury, impeccable service and villas with interiors designed by the world-famous Oscar de la Renta. As a Tortuga Bay guest, our friendly, professional staff has every detail taken care of from the moment you touch down at our own Punta Cana International Airport (PUJ). Our VIP Service will whisk you through customs to a private car that has been awaiting your arrival. After a brief ride through the lush and vibrant Dominican scenery, your personal concierge will welcome you, check you in at your villa and provide you with your own golf cart for convenient travel throughout the resort. Located in a private enclave within the resort, this hotel includes 13 luxurious beachfront Dominican Republic villas offering unrivaled luxury, privacy, security and five-star service. ... more less
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