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“"our holiday in paradise ruined !!! "” 2 of 5 bubbles
Review of Catalonia Royal Bavaro

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Catalonia Royal Bavaro
Ranked #47 of 110 Hotels in Punta Cana
Certificate of Excellence
GreenLeadersGold level
Lancashire, United Kingdom
1 review
common_n_hotel_reviews_1bd8 16 helpful votes
“"our holiday in paradise ruined !!! "”
2 of 5 bubbles Reviewed 2 July 2014

My husband and I arrived at catalonia royal bavaro wed 18th of June an early 50th birthday present from my husband. our first couple of days passed without remark ..we enjoyed the food in Cata tapa and thalassa restaurant, the pools and beach were lovely and our room overlooked the swim-up bar but we particularly enjoyed the infinity pool with the double sunbeds and the beach for the peaceful location .
on sat 21st June I noticed the very loud voice of a woman on the beach telling her party of friends that they were gona raise sum hell when the rest of the party arrived that afternoon ..from that day onwards our holiday was ruined by a Texan railhead music convension .they all arrived wearing Stetsons and logo t-shirts club 18-30 style !!
These large group of people basically took over the swim up pool, infinity pool and the beach and to our horror were allowed to hold concerts...speakers guitars microphones and all !!!
that could be heard from every area of the hotel !
at this point I was actually thinking that this was not the adults only and couples retreat holiday that we had been sold by Thomsons holidays.
all in all throughout the next 5 days until our departure we were party to foul language,,mindless drunks, dirty filthy pools particularly the beautiful infinity pool that contained a cocktail of vomit cigarette ash cigarette butts and urine ! staff that were so attentive before Texan hell week that were now too busy and intimidated to keep the same level of service to the other guests. we endured sex shows in the pool with women exposing there breasts and having alcohol licked off,, a couple actually had sex in the spa area of the pool, men mooning the list goes on .
basically feel we have been very let down by the hotel for booking this large group of mostly single people and letting them intrude and dominate our holiday that we saved all year for with their disgusting and selfish behaviour and for doing nothing to change this pattern of behaviour when ourselves and other guests complained to the non existent management !!!!
we did not feel safe in this hotel we felt our health and safety was at risk and our rights as a paying customer were taken from us on that basis we will not be back .....

Lorna and Paul S.

  • Stayed June 2014, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
16 Thank Lornasm05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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5,245 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (998)
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English first
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 2 July 2014

This is the first hotel of this kind that I've stayed at. Needless to say, I was impressed.
Location: Wonderful. Went in June, the temp was always between 75 and 90, rained very little.
Beach: Wonderful. It was very big (lots of sand and it stretched for at least half a mile where hotel residents could stroll). It was warm and the sand was soft. Some people were selling things (coconuts, shells, picture ops, etc) but they were quiet and very friendly.
Food: Very good. Each restaurant (I think there are seven) has a few unique flavors, so each is good for a few meals, which should be sufficient (7 x 3 = 21). Service is slow at Thalassa, but fast at the others typically. Room service 24/7, which is wonderful and the room service food was good.
Staff: Wonderful. The room service/cleaning staff were demure. The restaurant staff were friendly and respectful. The bar/shakes/towel service/excursion staff were fun and personal. If you know Spanish and are staying for a while, you'll have a chance to get to know some of the workers... they are open and glad to converse in their own language.
Hotel Front Desk: They resolve problems quickly and politely and take responsibility for any problems that you incur. Also their English is very good.

  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
6 Thank Sam F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Waterlooville, United Kingdom
1 review
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 bubbles Reviewed 2 July 2014

The first week i could not of been in a better place very relaxing and chilled. The next was just a discrace by the texans from sex in the top pool to peeing in the lobby and the hotel didnt seem to do a lot about the situation . As well as not being able to have full use of the infinaty pool we was also treated differently to the texans as in they could be in bikinis and just shorts at the blue sea bar a eating area but then we went and was turned away . me and my girlfriend saved a long time for this holiday and payed for use of the whole grounds and as soon as the texans came with no warning that all changed . To the texan that wrote a comment saying that there was no nudity vomit or sex in the pool is very VERY wrong as i saw this string of events as the days went on .I was also very let down to the service of the the bar staff when the texans arrived as they are bigger tippers they had unlimited service from them all the time whilst were was basically made to walk to the bars and wait for service and even then texans will push in and still be served first even if the staff saw you before the came to the bar .I dont think i am over re acting in anyway ,me and my girlfriend are very easy going people and fun but that just took the mick . Would love to go back to the place but i feel i dont want to due to a very miss lead sale to us . If i wanted to be in that type of atmosphere i would have gone to texas ,it totally ruined being in a carribian culture i felt like i was in a nice south america with CRAP music . What they cant get into there heads (texans) is that we paid for a relaxing holiday with full service and to be treated the same , very much was gone when they arrived .The texans are RUDE ,DISRESPECTFUL TO OTHER GUESTS , THINK THEY OWNED THE PLACE ,LOUD , AND THE MUSIC WAS AWFUL ............ very let down by the staff and management . but like i say before all that a great time

Room Tip: get one away from the pools
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  • Stayed June 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
15 Thank Jason G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edmonton, Canada
Level Contributor
57 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed 1 July 2014

My boyfriend and I stayed at the Catalonia Royal Bavaro in February 2014. The weather was great, room was nice, and grounds were well kept...however this positive attitude did not last for long.
The food in the buffet is not great, the a la cartes were much better. The second day there our hotel rep asked to participate in a 60 min demonstration, that would afterwards give us $600 towards a room upgrade. DO NOT attend this 3.5 hour demo, it ruined our entire day.
The reps in the lobby to help book excursions were not informative what so ever, and did not know the details of their different options.
When on the beach there is very little service for brining drinks to where you are sitting, the 2nd day we starting tipping much larger hoping that would help however every hour the person changes so this wasn’t helping.
There is too many people for the amount of sitting room – around pools or the beach, you must get up before 5:00am to get anywhere to sit.

The best points about this report, in my opinion:
- No reservations for a la cartes
-Great food & fun by the family pool
-Decent entertainment at night
-Very nice cabana beds by infinity pool (must wake up VERY early to get one)

Room Tip: Adult rooms facing family side can get quite loud in the AM
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  • Stayed February 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
7 Thank Nicole H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jamesburg, New Jersey, United States
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed 1 July 2014

I stayed at this property with my 3 adult daughters. We had a really good time. We loved the beach and the pools were very nice. Our last day, not the greatest, as you have heard the Texans were there. The food was not the greatest, the breakfast buffet at the Thalassa was the best, we also liked the Italian and Mexican restaurants.The housekeeping was not the greatest, small things that got overlooked, like cleaning the outlet covers in the bathroom of dust, no ties for the robes so they were useless to us, no slippers, refolding dirty towels so they looked clean, refolding wet bath mat and moving it to the tub, no stopper in the tub, didn't use that either, no umbrella in the umbrella holder. The property definitely needs some TLC. But overall my family enjoyed themselves. The best about this property, no reservations at restaurants, no children.

Room Tip: We were in building 42, nice location, between the main lobby and the beach.
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  • Stayed June 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank Colleen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cardiff
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 20 helpful votes
1 of 5 bubbles Reviewed 1 July 2014 via mobile

We arrived here on Friday 13th June. . Perhaps this should of been a sign! !!
The first week was pleasant enough.... The second week however the entire place was taken over by rowdy texans as stated by other guests who were equally as upset.
The hotel management allowed these people to take over the entire hotel disregarding the other guests it had there.
There were many disgusting things that the texans did which are so vulgar I can't bring myself to write about them!!!!
No place was safe from there loudness, swearing and "flashing themselves"
We made our feelings perfectly clear to the hotel management who made no effort in changing anything. They didn't care less! !!
I had no trust with the managers or the thompson rep who initially was there to "help us" our 2nd thompson rep was a bit more helpful but still couldn't stop it alone as had no back up from the hotel.
We returned from our supposedly romantic break on Saturday morning. On saturday night my boyfriend proposed to me. As you can imagine I am over the moon with this but it has all been tainted as my partners plan was to propose at the romantic meal on the beach which he couldn't do as everything was ruined !!! My partner had been planning it for ages and this is why he had saved so hard to take me away in the first place.

Please dont book this hotel ... id hate for anyone to go through what we did.... spend your hard earned money elsewhere.

Stayed July 2014, travelled as a couple
Helpful?
16 Thank Alidaz2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sherman, Texas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 1 July 2014

It is unfortunate that the posts somewhat exaggerate the behavior of the Texan guests. It appears the negative posts are from a small group of British citizens. Several other Europeans from Scotland, Germany and Spain in addition to other US Citizens requested information so that they may join the group next year.

I sat by the pool each day to enjoy the music and saw no one exposing themselves, urinating in the bushes or vomiting in the pool. Hotel staff was very present during these events and would not have allowed any of that type of behavior to occur. I can assure you of that.

The group does get very exuberant poolside during the concerts. They are grateful to be there enjoying some of the best music you have ever heard, by some of the greatest entertainers and artists not only in Texas, but in the US. What other reviewers have failed to mention is that the Texas group was also very friendly with other guests and invited them to join the daytime shows which are open to the public and explain that while the evening shows are private, they are more than welcome to join them during the day for the music.

The hotel staff, Reyner, Ivan, Luis, Ruban, Angela, Adrian and the others should be commended for the control they maintained of the group. They did an outstanding job and deserve a very big thank you.

  • Stayed June 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank TexasProud2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Catalonia Royal Bavaro

Property: Catalonia Royal Bavaro
Address: Cabeza de Toro, Punta Cana 837, Dominican Republic
Phone Number:
Region: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Family Hotel in Punta Cana
#17 Romantic Hotel in Punta Cana
#30 Casino Hotel in Punta Cana
#40 Top resorts Hotel in Punta Cana
#42 Spa Hotel in Punta Cana
#43 On the Beach Hotel in Punta Cana
#43 Luxury Hotel in Punta Cana
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Catalonia Royal Bavaro 4.5*
Number of rooms: 255
Official Description (provided by the hotel):
Enjoy the authentic Caribbean at an exclusive, adults-only resort. Its small details make big your stay and the personalized service you receive will make you feel as if you were in heaven. Exclusive suites, innovative restaurants, dreamlike swimming pools…relax in this tropical paradise and enjoy the best vacation you’ve ever had. Have an extraordinary experience, and leave the worrying to us; we’ll take care of you. ... more   less 
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Also Known As:
Catalonia Royal Bavaro Hotel Punta Cana
Catalonia Royal Bavaro Punta Cana
Royal Catalonia Bavaro

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