We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“DON'T TAKE HAIRCUT HERE”
Review of RenovaSpa

RenovaSpa
More attraction details
Attraction details
Owner description: The Renova SPA is a collection of unique Spas with worldwide presence, associated of premier-lever Resorts and City Hotels. Featured in 8 Countries across 3 Continents with more than 39 Spas, Renova SPA will transform a wonderful vacation or a business trip in an unforgettable experience. Drawing from a depth of spa knowledge and teaching beginning in 1997 in the Dominican Republic, Puerto Plata, Renova SPA expanded then in Mexico, Jamaica, Bahamas, Cape Verde, Canary Island (Spain), Panama and Costa Rica.
Reviewed 21 October 2013

I'm staying in a hotel Riu Palace Bavaro and this spa is located in a hotel area. Haircut itself for men is quite expensive, but I decided to take it. The quality of haircut was awfull, I went back ones to get it a bit better. Right and leftside were far away from equal. Even trainees back home make a better work. If Price had been 5 dollars it would be ok, but in a 5star hotel costing 30 dollars its unacceptable.

3  Thank Finn_traveller2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ruthtcm, Marketing Manager at RenovaSpa, responded to this reviewResponded 24 October 2013

Dear customer,

Receive cordial greetings from all the team working at Renova Spa.
First of all, thank you for taking the time to let us know about your experience at spa. We greatly appreciate your feedback as it enables us to continue to improve and provide better service for our customers.
Please accept our sincere apologies for the inconvenience you may have experienced in respect to your haircut service .
Upon thorough review of the situation we have taken steps to ensure that this will never happen again by creating companywide training sessions, and also we lowered the service price .
We look forward to welcome you and your family once again at our spa and change any negative perception you may have about us.

Kind Regards

Renova Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (72)
Traveller rating
Traveller type
Time of year
Language
  • More languages
All reviews
"renova spa"
in 7 reviews
"facial"
in 5 reviews
"dominga"
in 2 reviews
"dulce"
in 2 reviews
"masseuse"
in 2 reviews
"ocean"
in 2 reviews
Filter

29 - 33 of 72 reviews

Reviewed 17 September 2013

Elvis Luis in the gym was great! Muy excelente!! Had a great attitude and was a great example of the gym, he is a very fit guy!

Thank ReenieK2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 September 2013

we waited until the before we left to have our couples massage and it was a wonderful relaxing experience

1  Thank larry h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 June 2013

My girls and I enjoyed an afternoon massage on the beach while the guys went on an ATV/Buggy tour. The prices were very reasonable and the service was excellent.

Thank BeachykeenOhio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
See more reviews
Reviewed 7 May 2013 via mobile

My husband and I treated ourselves to massages during our stay at the Dominican Republic. He received a back massage and I received a relaxing massage. The spa was very relaxing and clean. The staff were nice and professional. I already want to go back. The workout facility is very clean and well equipped.

Thank Nelli013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers who viewed RenovaSpa also viewed

Punta Cana, La Altagracia Province
 
Punta Cana, La Altagracia Province
Punta Cana, La Altagracia Province
 

Been to RenovaSpa? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing