Last fall, my fiancée and I deliberated over our “perfect” honeymoon. We decided that the one thing we wanted most was a small resort that offered a quiet and private reprieve from our busy lives. After looking all over the world, we made our selection for a once-in-a-lifetime vacation at Zoetry Agua Punta Cana. The small resort, with just 51 rooms, was exactly what we were looking for.
We booked our room last November, seven months before our wedding, and quickly received an email from a reservations clerk offering to help us with any additional needs for our visit. Over the next few months, we traded numerous emails and arranged a special dinner on the beach, as well as transportation to and from the airport.
Two weeks before our trip, I called Zoetry to ask whether we might be able to extend our trip by a few days. They told me they were over-booked for those extra days. When I asked whether our original booking would be affected by their “over-booked” status, they assured me we’d be fine.
On Friday morning – the day before our wedding and just three days before our scheduled departure – I received an email from Zoetry informing us they had overbooked the property and were unable to honor our reservation. They offered us a room at another property called Secrets Sanctuary Cap Cana – a sprawling complex with 176 rooms. Secrets, more than triple the size of Zoetry, was precisely the type of place we didn’t want to go. Worse, the reviews weren’t as good.
When I asked Zoetry Hotel Manager Luis Fitch why he bumped a honeymoon couple instead of someone in one of the other 51 rooms, he told me, “It was a business decision.” When I asked him what went wrong, he casually said, “People get bumped. It happens in the airlines and at other hotels.”
When I explained that a move to the much larger resort wasn’t an acceptable option, he offered us a free “romantic” dinner and a free airport pick-up. Only after I continued to express my outrage did he offer something better – but by the time I won that Pyrrhic victory, I no longer wanted anything to do with his chain.
So on Friday afternoon – as guests were arriving for that night’s rehearsal dinner – we found ourselves scrambling to book a different honeymoon. We ended up going to a wonderful resort in Los Cabos, Mexico – but at significantly greater expense.
If anyone is planning a vacation, I strongly recommend avoiding Zoetry and their related properties. The casual indifference with which they canceled our honeymoon at the last minute bodes poorly for other travelers, as does the fact that other Zoetry guests have shared similar stories on review sites of being bumped at the last minute.
- Official Description (provided by the hotel):
- Perfectly located along a 200 yard stretch of pristine beach on the easternmost Coast of the Dominican Republic in Uvero Alto, Zoetry Agua Punta Cana is a sanctuary of supreme relaxation integrated with nature. With 96 ultra-luxurious suites nestled throughout the beautifully-manicured gardens of this oceanfront Caribbean resort created from natural stones, hardwoods, cathedral ceilings and cane-thatched roofs, guests can spend afternoons swimming in the calm, tranquil ocean waters, under a palm tree in one of the inviting lounge terraces, or staring out at the beautiful garden or ocean views from their own private terrace or balcony. Zoetry Agua Punta Cana provides guests Endless Privileges® offering them limitless access to lavish amenities and services that include four gourmet a la carte restaurants, three bars and lounges, while the Sip, Savor & See Dining Experience provides 41 additional dining and entertainment venue options at nearby sister properties. 24-hour dining options allow guests to enjoy late night bites at Amaya. Or stay in and order room service. It’s all available at any hour day or night. The resort also features a luxurious spa filled with Natura Bisse products and an extensive menu of unique and indigenous body treatments. A full-service fitness center, salon and meeting facilities are also available to guests. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Odigeo and Booking.com so you can book your Zoetry Agua Punta Cana reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Zoetry Agua Punta Cana Hotel Punta Cana
- Agua Hotel Punta Cana
- Agua Punta Cana