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Zoetry Agua Punta Cana
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Reviews (4,587)
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3,732
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3,750 - 3,755 of 4,587 reviews
Reviewed 23 July 2011

We decided to go to Punta Cana for our honeymoon because we wanted to go somewhere besides Mexico or Jamaica. WE WERE NOT DISAPPOINTED!! We did not want an ocean front room but wanted something close to water. We decided on the Caribe suite because of the private pool. It was great to go to the beach, the main pool, and then relax by your own pool (in privacy)! We loved having the extra square footage and peacefulness of having a “private” hut.
The food was EXCELLENTE and the staff was INCREDIBLE. They learned who we were and remembered our favorite drinks. They told us about local excursions and about their home life. We were able to enjoy all inclusive water sports, horseback riding, play games, and just relax without being overwhelmed by other guests.
We chose to do the “arrive in style” helicopter airport transfer (free from resort with our suite and some others). It saves the hour plus ride from the airport. We also booked the honeymoon package and it was TOTALLY worth it! The 24 hour room service, free world-wide calling, and 24 hour laundry allowed us to eat whenever we wanted, call home to check in, and arrived home with clean clothes.
Bring your own bug spray. The hotel provided spray but it’s greasy. The clip on is good for sitting at the bar and at the beach. Enjoy your stay and enjoy the peacefulness this resort offers.

  • Stayed: July 2011, travelled as a couple
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3  Thank Holly7911
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 July 2011

We stayed here for a week in March 2010 and had a great, great stay. We wanted to get away and relax, not the full-time party atmosphere of the bigger places and it was exactly what we got. Loved the food and the staff was excellent!! Room was comfortable and clean. Would definitely go back again.

No place is perfect and we felt these we're the drawbacks. SPA was a little underwhelming, but was still nice. It is hot in the room, during the heat of the day, but I think that's a issue of the original room design. Very comfortable at night though. Shower in room didn't drain well, but it may have just been our room though. A couple of times we had to request to have the mini-bar stocked, but they stayed on top of it after that.

  • Stayed: March 2011
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1  Thank AllenBerry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 July 2011

There is no question this resort is absolutely gorgeous and the atmosphere peaceful. We came here after leaving another resort in Punta Cana and were impressed by the beauty of the resort. We were very surprised to find 2 foot lizards in our room!! We had 3 of them. They supposedly are nocturnal; so do not be alarmed if you see them while getting up to go to the bathroom. We were completely beside ourselves and moved rooms in the middle of the night. They said they would spray and they should not be back,but again they were there. We spoke with other guests and they had them in their room as well. When we told the general manager, he said he had never seen any this big after we confronted him with pictures we had taken. To say the least, after being touted as a wellness resort, this was very discouraging. There is nothing peaceful about seeing unexpected 2 foot lizards in your room that you have paid hefty money for. On a different note, the food was decent, despite tons of mosquito's. The pool was clean, the beach had tons of seaweed that was swept everyday, and the beach service was okay. We ended up leaving early due to the lizards.

  • Stayed: July 2011, travelled as a couple
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4  Thank TravelSnob_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
patriciaguadalupe, Public Relations Manager at Zoetry Agua Punta Cana, responded to this reviewResponded 2 August 2011

Thank you for taking the time to share your feedback in regards to your stay at Zoetry Agua, We want to apologize for your recent experience you had with us, i just can tell you geckos are part of the natural environment and are found in warm climates throughout the world, they range from 6 cm to 60 cm, so we appreciate you sharing these photos and details of your stay, we are deeply sorry for the unexpected geckos in your room.

I apologize that we didn’t reach the expectation of a wellness resort. Please rest assure we do take these comments very seriously as we always strive for the best product and service possible.We hope that you will return to the Zoëtry and give us another opportunity to demonstrate our excellent service and wellness resort.



Best regards,

Patricia Guadalupe Olguin

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 July 2011

My wife wanted a secluded tropical place for our honeymoon and I thought this to be not ideal since we already live on the coast. However, I couldn't have imagined a better place to spend our honeymoon. This resort is sooo peacefull and the staff is so gracious, genuine, friendly, and outgoing. There were other people there but you felt like you were the only ones around. There aren't many resorts in this area so the beach is quite secluded which was nice. We were looking to get away but while we felt like we were the only ones there most of the time there were still other people around to make friends with. It was hard to get a lounge chair on the beach as people seemed to get up early and go out and take claim. But toward the end of our trip, we realized it seemed maybe they just left their towels there, so we'd just move the towels and put ours down. No one ever came back.

Room: The room was very cosy and spa like, and the bathroom was very tropical. We had our porch open right out on to the pool which was very relaxing. Even though it was right on the pool it still felt private and had the option to lower blinds, but we didn't need to.

Food: My wife and I have lived all our lives in US cities known for excellent food. The food here was very satisfying! I couldn't get enough!! If you wanted something special that wasn't on the menu, they would do whatever they could to get it for you. The fruit was amazing. Occaisionally there was a language barrier and they might bring you regular milk instead of skim (little things like that) but they would always make it right and quick. If you're obnoxious, this might annoy you, but it was hardly a complaint.

We took a "safari" which toured us around local schools and farms and a nice beach that was good for boogy boarding. That was a lot of fun and was good to see more of the Dominican culture. I would recommended taking one of these trips for sure. They come by the resort every day with brochures and will pick you up for any trips your purchase as well.

We stayed here 8 months ago and we still miss the people, the food and the atmosphere of relaxation. I didn't want to go to a tropical resort to start with but glad we did and would consider going back again!

  • Stayed: November 2010, travelled as a couple
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8  Thank autx790
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 July 2011

I came to zoetry with my family in June of 2011. The beach was beautiful, the food was fantastic (I would recommend eating every fish option on the menu). The resort was beyond relaxing and the staff couldn't have been better. I would recommend this resort to anyone who wants a trip where they can simply relax and enjoy the pleasures of the carribean.

  • Stayed: June 2011, travelled with family
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7  Thank TRAVELAOG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
patriciaguadalupe, Public Relations Manager at Zoetry Agua Punta Cana, responded to this reviewResponded 13 July 2011

Thank you so much for your review of your stay at Zoetry Agua.
We hope we have the pleasure to see you again.
Best Regards,

Patricia Guadalupe

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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