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“Best Honeymoon!”

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Zoetry Agua Punta Cana
Ranked #3 of 111 Hotels in Punta Cana
Certificate of Excellence
Austin, Texas
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Best Honeymoon!”
Reviewed 1 May 2014

My husband and I went to Zoetry in May 2013 for our honeymoon. The food was excellent and we had great service. The social director Anse was so much fun to meet and made us feel very special during our stay. The beach was cleaned by maintenance everyday. The water is nice nut not the most clear (not the bright blue of Cancun or other Caribbean destinations.) there was a nice view of a mountain from the beach.

We splurged on some non-included items including dinner on the beach (highly recommend as they don't allow anyone on the beach while you are dining) and a couples massage (nice pool/hot tub at the spa). Room service was always available. We even ordered at 3am one night, though it was a bit slower at night than in the day. The resort allows children but only one was there while we were and I would recommend it for adults only since there are no playgrounds, kiddie pools or kids activities.

Zoetry exceeded our expectations and made our honeymoon wonderful.

Food/drink lowlights:
Dinner rolls, wine selection is good but not great

Food/drink highlights:
Black bean soup, ceviche, plantains, fruit selection, pancakes, nice alcohol selection, palla

Tips:
Get a room on the ground floor (thatched roofs are prone to leaking), bring magazines or other reading material with you (the gift shop has none and you are far from a place to purchase them and the resort "library" is minimal at best), the only excursion we heard positive reviews on was the zip lining (we didn't do any excursions), only go to this resort if you are looking for quiet seclusion,get a private car transfer as the resort is about an hour from the airport, a little Spanish goes a long way with the staff

**the included laundry service was AMAZING. We arrived home from our trip with no dirty clothes except those on our backs - now that's a vacation!

  • Stayed June 2013, travelled as a couple
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Helpful?
4 Thank pmm3434
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lionel G, General Manager at Zoetry Agua Punta Cana, responded to this review, 7 May 2014
Taiguey: Good Day-Good Sun,

Dear Guest,

First than anything thank you for choosing our hotel for your honeymoon, it was a pleasure for us to host this incredible experience for you and be part of this new step in your lives.

Thank you for taking your time and write this review, we truly appreciate that. At Zoëtry we are commited to the satisfaction of our clients and its a pleasure that you shared your experience with us.

I said goodbye to you, but not before reiterate the staff appreciation and personal esteem.

Namasté,

Lionel Gomez
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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English first
Ottawa
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 30 April 2014

My spouse and I went to the Zoetry Agua Punta Cana on the week of March 29th to April 5th.
Although we were generally satisfied with the level of service we got and the overall resort accommodation, we can’t give it a 5 stars rating for the following obvious reasons.
When paying that kind of money for a luxurious resort, one should not expect anything else than perfection. Unfortunately, it was not the case.
We are not picky people and it’s only for enhancement purpose that we are making those comments below.
- We ordered all week long breakfast at our room. Even if I constantly ordered the same thing, I got a different meal each time.
- We were supposed to have our towels changed daily, but sometimes, we had to ask for them
- The mini fridge was replenished on a daily basis, but not necessarily with what we asked for. I drink Rhum, no Scotch. But I got Bacardi only the first day to be told later that they ran out of it. What? No bottle of Rhum in the Caribbeans? There is no embargo in Dominican Republic…
- The resort doubled in space since last December, but they kept the same number of restaurants, and since they are closing one of them each night, it’s a bit more crowded than it should or was. So we were rushed in putting our orders in because the kitchen was overwhelmed mostly in Amara.
- Language was not an issue as my spouse speaks Spanish more than fluently. However, one of our waiters was rude with us and we had to ask not to be served by him. They can’t argue bad communication
- We had to “fight” in order for my wife to take advantage of my 20 minutes massage added to her own.
- Overall, we agree with most of the comments to the effect that the food served is adequate at best. No head turning there. At one place, they were offering 3 dishes, but one of them was removed because they ran out of smoked salmon. But in the beach restaurant 5 choices were offered as smoked salmon, couldn’t the other restaurant get it from the beach side front restaurant?
- Even if the resort advertises that it serves international brand of alcohol, we were not able to find a bar where they would serve plain red Porto.
Now off with complaints. The resort has astonishing surroundings. The pools are clean and warm with a lot of chairs around them. The beach is typical of Dominican Republic, even if the sand is not as white as what we find at Bavaro beach.
The rooms are well maintained and equipped. Service by maid is top notch.
If you prefer the beach to the pool, be careful as there is a lot of coral reefs, and you can get seriously hurt if not aware.
We were given a butler at the beginning of our stay, and I must say that Louismi (Luis- Miguel) got head over heels to make up for those deficiencies noted above.
As I said at the beginning, this resort could be a real 5-stars if management was a bit more up to par with the expectations of people paying big bucks to get there for a week of rest, not a week of arguing.
We would still go back, but knowing what is to be expected, we would wait for deals in order to get our money’s worth.

Room Tip: Ask for any upgrade beachfront if available
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  • Stayed March 2014, travelled as a couple
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Helpful?
4 Thank allmar01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lionel G, General Manager at Zoetry Agua Punta Cana, responded to this review, 7 May 2014
Taiguey: Good Day - Good Sun,

Dear Guest,

First than anything thank you for taking the time in posting this review about your recent stay at Zoetry, we regret to read of the difficulties you experienced with the things you mention in your comment. Kindly be informed that I have shared to the departments concerned and the management team in order to avoid such situation in the future.

We hope that if you find yourself in Punta Cana again you will give us the opportunity to regain your confidence by delivering the style of service we are accustomed to.

Namasté,

Lionel Gomez
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
39 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 29 April 2014

We just left paradise. Zoetry was the perfect resort to catch up on some much needed R & R. The grounds beautiful, the atmosphere tranquil, our room amazing, the beach stunning, the food delicious and the service delightful. We loved the fact that Zoetry was boutique in size and remotely located so it gave us the feeling that the we were the only ones there. Thank you to Richard for my Spanish lesson on a very busy day, Sergio for the best chicken ever @ the daily beach bbq and Yolanda for our beach cocktails all day long. My husband and I loved every minute of our stay and will recommend Zoetry Punta Cana. HASTA PRONTO!

  • Stayed April 2014, travelled as a couple
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Helpful?
2 Thank KatS65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lionel G, General Manager at Zoetry Agua Punta Cana, responded to this review, 2 May 2014
Taiguey: Good Day - Good Sun,

Dear Guest,

I wanted to let you know how much I appreciate your feedback regarding the memorable experience you lived at our Paradise Zoëtry Agua. In fact, it will help us to attain further progress at what we do with dedication.

I will personally congratulate Richard, Sergio and Yolanda for the effort they made during your stay to make it unforgettable.

We are looking forward to welcoming you back again soon in our tropical Zoëtry Agua Punta Cana and its sunlights!

Namaste,

Lionel Gomez
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
NYC
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 28 April 2014 via mobile

Of all the places we have visited in our lives, we have never found someone so attended to detail, happy, humble, loving what they do, beautiful character, and great at service as the person I am nominating for major of Zoetry Agua, Giordany. She is in charge of the restaurant Piragua and she is so good that we kept on going to that restaurant. Another girl in that same place was Merina, she amplifies the experience. The rest of the team is eager to help, serve and also have a smiling face every time we saw them.

The spa is beautiful and the staff also very attentive. The massage was great and free access to the services is always a plus.

The food is so delicious, so well prepared, so well done. Cook to order anything you want. The room service people are great too, Alfredo and Aurelio were the personal favourites. The chef Sergio knows what he's doing for sure. The desserts are delicious too and so nicely presented, A+.

The concierge people also super nice, Luis Miguel, Carlos and Yemi were always there for us with a smile.

The grounds are gorgeous, the beach is really nice. The overall experience was amazing. If you are plannning a trip to the Dominican Republic, we recommend you to go to Zoetry Agua by all means.

Stayed April 2014, travelled as a couple
Helpful?
2 Thank Traveler111Nyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lionel G, General Manager at Zoetry Agua Punta Cana, responded to this review, 29 April 2014
Taigüey: Good Day-Good Sun

Dear Guest,

I sincerely appreciate your kind review concerning your experience at our cherished warm paradise. I am delighted to read that our Staff, especially Giordany, Merina, Alfredo, Aurelio, Sergio, Yeimi and Carlos took such good care of you during your stay, reaching beyond your expectations. I take great pride in their service efforts!

Zoëtry Agua becomes a perfect choice for different experiences, a spa holiday, a romantic honeymoon, an exceptional wedding venue, or simply the place for relaxation and regeneration. Indulge yourself in the splendor of our heavenly accurate gardens and its beautiful surroundings… each detail brings a delicate touch in our landscape, it is essential for us to keep the charm of our wondrous setting.

We are looking forward to welcoming you back again soon in our tropical Zoëtry Agua Punta Cana and its royalty golden sunlights!

Namasté,

Lionel Gomez
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 28 April 2014

Upon arriving we were met by Evett as she said welcome home! The grounds are meticulously maintained. The pools spotless. The rooms clean with the bed decorated with flower pedals each night. The positive reviews are accurate no need to recap that. We did notice that some seasoned travelers who were use to posh did not appreciate the uniqueness of this resort. Yes you may get a little beachy musty smell in your room at similar places. It's the tropics right on the beach. We loved 95% of the food. Amazing dishes and desserts! If you try something you do not like they are more than happy to prepare something else including special requests. I wish I could remember his name but the manager who oversees the restaurants was the most accommodating professional person you could meet. All of the staff at Zoetry were like family by the end of our stay. It may be because we were nice to them and showed appreciation for their hard work. Our advice if you are looking for peace and quiet with an amazing beach go. Don't expect absolute perfection in life and you will never be disappointed! Thank you for a wonderful experience our Zoetry family. The Sheridans

  • Stayed April 2014
    • Value
    • Location
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    • Service
Helpful?
Thank WesSheridan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lionel G, General Manager at Zoetry Agua Punta Cana, responded to this review, 7 May 2014
Taiguey: Good Day - Good Sun,

Dear Guest,

Thank you for sharing with us your recent experience at our unique, beautiful and peaceful paradise as you describe it. We are happy to hear you enjoyed your stay while in Zoetry.

We work so hard to provide a high-level service so that every guest will bring back home, not only fantastic pictures but also extraordinary memories.

On behalf of our entire staff we would like to thank you and hope to have you as our guest once again.

Namaste,

Lionel Gomez
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Buffalo, New York
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 28 April 2014

Just returned from 8 glorious days at this resort. The only negative was the extremely noisy family in the room above ours. I know they were spoken to about this issue but the problem was not resolved

  • Stayed April 2014, travelled with friends
    • Value
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Helpful?
1 Thank Bfloexplorer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lionel G, General Manager at Zoetry Agua Punta Cana, responded to this review, 29 April 2014
Taiguey: Good Day - Good Sun,

Dear guest,

We thank you for your kind feedback and hope that when we have a chance to welcome you once more in the near future.

In the meantime, we thank you once more and remain at your service.

Namaste,

Lionel Gomez
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 28 April 2014

We stayed here in April of 2014 - and absolutely loved it! The room looked amazing, the grounds are so well kept, the beach if beautiful, and the overall atmosphere was just so relaxing! I can't understand the negative reviews, there is just nothing that I can think of being wrong with this place. They have 4 restaurants on site, they're open at different times. We never had to wait to get into a restaurant. The beach is amazing, plenty of room, didn't have to get up at a crack of dawn to reserve our place. They offer room service multiple times throughout the day. We ordered room service multiple times, and we're not disappointed. Loved everything about this place! If you need to relax and want to enjoy a beautiful resort and beach, this is the place for you!! Do yourself a favour and book it today!!

  • Stayed April 2014, travelled as a couple
    • Value
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Helpful?
Thank lela_b_2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lionel G, General Manager at Zoetry Agua Punta Cana, responded to this review, 29 April 2014
Taiguey: Good Day - Good Sun,

Dear Guest,

I am thrilled to read your review, and on the behalf of the entire team, I would like to thank personally for expressing your satisfaction regarding your stay among us.

If you enjoyed to the fullest your vacations, then your memories are the best award for us...Hopefully on your next visit, we can create new memories, by surprising your with new concepts and a more dedicated service.

Again thank you so much for those great comments, who bring joy, happiness and energy to us....

Namaste and see you very soon...

Lionel Gomez
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Zoetry Agua Punta Cana

Property: Zoetry Agua Punta Cana
Address: Playas de Uvero Alto, Punta Cana 23000, Dominican Republic
Phone Number:
Region: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Top resorts Hotel in Punta Cana
#3 Spa Hotel in Punta Cana
#3 Luxury Hotel in Punta Cana
#3 On the Beach Hotel in Punta Cana
#16 Romantic Hotel in Punta Cana
#20 Family Hotel in Punta Cana
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Zoetry Agua Punta Cana 5*
Number of rooms: 96
Official Description (provided by the hotel):
Perfectly located along a 200 yard stretch of pristine beach on the easternmost Coast of the Dominican Republic in Uvero Alto, Zoetry Agua Punta Cana is a sanctuary of supreme relaxation integrated with nature. With 96 ultra-luxurious suites nestled throughout the beautifully-manicured gardens of this oceanfront Caribbean resort created from natural stones, hardwoods, cathedral ceilings and cane-thatched roofs, guests can spend afternoons swimming in the calm, tranquil ocean waters, under a palm tree in one of the inviting lounge terraces, or staring out at the beautiful garden or ocean views from their own private terrace or balcony. Zoetry Agua Punta Cana provides guests Endless Privileges® offering them limitless access to lavish amenities and services that include four gourmet a la carte restaurants, three bars and lounges, while the Sip, Savor & See Dining Experience provides 41 additional dining and entertainment venue options at nearby sister properties. 24-hour dining options allow guests to enjoy late night bites at Amaya. Or stay in and order room service. It’s all available at any hour day or night. The resort also features a luxurious spa filled with Natura Bisse products and an extensive menu of unique and indigenous body treatments. A full-service fitness center, salon and meeting facilities are also available to guests. ... more   less 
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Also Known As:
Zoetry Agua Punta Cana Hotel Punta Cana
Agua Hotel Punta Cana
Agua Punta Cana

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