We stayed at Zoetry in early April. The resort only has about 90 rooms so it is a restful beautiful boutique retreat. it was only about 50-60% full when we were there so it was even more intimate. It is about 40 min. from the airport which makes it rather remote which can be a plus or minus depending on your liking. The food was delicious and we cannot say enough about the staff and their willingness to make our stay a delight. It's hard to single out any one person but Pedro, Miguel, Omar and Frank were among those who were outstanding. Also, Felipe, our Apple rep, is exceptional at his job. I took advantage of the free 20 min. massage and it was wonderful. However, be aware that this resort is on the Atlantic side of the island not the Caribbean. That makes a difference in the beach experience. The water is not as clear and tends to have more surf. There are volcanic rock formations off the beach which are very sharp. We had red and yellow flags on each day of our stay. Also,if you are looking for more of a party atmosphere with lots of activity, entertainment and music, this is not the place for you. Evening entertainment consisted most evenings of a very talented duo with Fred Rubin on guitar and vocals and Jose(?) on rhythm. They end up about 10:30. This resort just misses getting top ratings. There is a lack of consistency that plagues it and would not be acceptable at a top resort. One lapse wouldn't mean that much but they kept adding up. You never received the same amount of towels each day. One day you would have a bath mat and not the next. We received a very attractive and tasty plate of chocolate covered fruit with a chocolate sculpture the 1st 3 nights and then never saw it again. We had granola available for breakfast the 1st 3 mornings and then no more. And this is billed as a 'wellness resort". Someone came along the beach and asked about our rooms We told him we did not have a room service/ info book in our room. He said he would take care of that. We never received one which means we were unaware of some services that we would have liked to take advantage of until we read the book in our friends' room near the end of our stay. There were issues with hot water on some days. All of this could be corrected with some kind of check list and training from management. The staff is more than willing to make each guests stay enjoyable. But they can't do what they don't know. So, again, management could do a lot to make this a true 5. Also, communication can be a problem if you don't speak English. We were told that this could be a result of the remoteness of the resort. Staff with more fluency moved on to the larger resorts. We learned that a number of people had been moved over from Dreams which was overbooked but cost quite a bit less It would have been nice if they upgraded full paying customers before accommodating their sister resort's overflow. All in all, we enjoyed our stay at Zoetry. It was warm (after a historic Midwest USA winter), restful and pampering in a lovely setting. And again, the staff cannot be praised enough for making it a very personal experience.
- Official Description (provided by the hotel):
- Perfectly located along a 200 yard stretch of pristine beach on the easternmost Coast of the Dominican Republic in Uvero Alto, Zoetry Agua Punta Cana is a sanctuary of supreme relaxation integrated with nature. With 96 ultra-luxurious suites nestled throughout the beautifully-manicured gardens of this oceanfront Caribbean resort created from natural stones, hardwoods, cathedral ceilings and cane-thatched roofs, guests can spend afternoons swimming in the calm, tranquil ocean waters, under a palm tree in one of the inviting lounge terraces, or staring out at the beautiful garden or ocean views from their own private terrace or balcony. Zoetry Agua Punta Cana provides guests Endless Privileges® offering them limitless access to lavish amenities and services that include four gourmet a la carte restaurants, three bars and lounges, while the Sip, Savor & See Dining Experience provides 41 additional dining and entertainment venue options at nearby sister properties. 24-hour dining options allow guests to enjoy late night bites at Amaya. Or stay in and order room service. It’s all available at any hour day or night. The resort also features a luxurious spa filled with Natura Bisse products and an extensive menu of unique and indigenous body treatments. A full-service fitness center, salon and meeting facilities are also available to guests. ... more less
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- Also Known As:
- Zoetry Agua Punta Cana Hotel Punta Cana
- Agua Hotel Punta Cana
- Agua Punta Cana