Zoetry was a really nice place on paper, but failed in many aspects to be a positive resort. First of all, because the area surrounding the resort is very boggy, the mosquitoes were almost unbearable. While they responded well enough to bug spray, if you forgot it on your way to dinner, there would be a swarm of them around you within 30 seconds of walking outside.
The food in the restaurants was good, but every meal takes at least an hour and a half and the wait staff was not very attentive to the guests needs. several times we got room service after dinner because we spent so long at the restaurant and the portions were small.
The bartenders were very slow at every bar, and each bartender made the drinks differently, so some were good and some were almost undrinkable. Also, the pools and pool bars close at 6pm, which was surprisingly early. We ended up in our room very early because the only open bar was the lobby bar, which was very far inland, making it very hot and uncomfortable.
Several of the perks promised on the website (like a beach bag made by locals) were unavailable. Almost every time you called the front desk they seemed to give you the run around. The laundry service is supposed to take 24 hours to complete, so we put our laundry in at 8:00 am on the day before we left. After calling several times the following morning we finally got our laundry at 11:20 (10 minutes before our transport to the airport was to leave), and it was still wet.
There were also several issues with the room. The water in the shower smelled mildly of sewage, and the shower drained very slowly. They didn't stock the room with soap, shampoo, conditioner or washcloths. Several hours after calling the front desk, some of these items were delivered. Some of the people in our group had rooms where the AC didn't work, others had issues with the showers, while the phones in other's didn't work.
The beach and the ocean were the best part. The sand was very soft and generally clean. There were several reefs within 50 feet of the shoreline that were a blast to explore. The rental snorkeling masks ($20 deposit that was returned when finished with the mask) worked well, as did the kayaks (free). There is also a catamaran that we took out for a ride in the waves that was really fun. The pools were clean and comfortable, and at most times of the day, at least one of them had some shade, so you could choose to be in the sun or the shade.
I would love to return to the Dominican Republic, but I will steer clear of this and any sister resorts.
- Official Description (provided by the hotel):
- Perfectly located along a 200 yard stretch of pristine beach on the easternmost Coast of the Dominican Republic in Uvero Alto, Zoetry Agua Punta Cana is a sanctuary of supreme relaxation integrated with nature. With 96 ultra-luxurious suites nestled throughout the beautifully-manicured gardens of this oceanfront Caribbean resort created from natural stones, hardwoods, cathedral ceilings and cane-thatched roofs, guests can spend afternoons swimming in the calm, tranquil ocean waters, under a palm tree in one of the inviting lounge terraces, or staring out at the beautiful garden or ocean views from their own private terrace or balcony. Zoetry Agua Punta Cana provides guests Endless Privileges® offering them limitless access to lavish amenities and services that include four gourmet a la carte restaurants, three bars and lounges, while the Sip, Savor & See Dining Experience provides 41 additional dining and entertainment venue options at nearby sister properties. 24-hour dining options allow guests to enjoy late night bites at Amaya. Or stay in and order room service. It’s all available at any hour day or night. The resort also features a luxurious spa filled with Natura Bisse products and an extensive menu of unique and indigenous body treatments. A full-service fitness center, salon and meeting facilities are also available to guests. ... more less
- Reservation Options:
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- Also Known As:
- Zoetry Agua Punta Cana Hotel Punta Cana
- Agua Hotel Punta Cana
- Agua Punta Cana