Overall I would have to say that this resort is definitely the best all-inclusive resort that my wife and I have stayed in on any of our vacations.
In order to be fair I will break down my review into categories: Food service, Rooms, Activities, Destination Weddings, and Customer Service.
Food Service - the service was slow in the restaurants. We had our wedding at the resort and book 19 of the 51 rooms that the resort has to offer. With that being said, I do not believe that the resort was ready to accommodate such a large wedding party.Sometimes, the orders came out incorrectly and other times they just were extremely slow in bringing out the food or in being attentive in refilling your drinks during the meal itself. However, with servers like Omar and Felix, you really did have the feeling that the wait staff really wanted to ensure that you had a pleasant experience at each venue. They were great and it really made the wait enjoyable. Also, even the bartenders seemed to be overwhelmed with the size of our party but their pleasant demeanor really made up for the extended wait.
Rooms - All of the rooms were Excellent!. They all had magnificent views and were almost perfect. however, the only problem is that some of the rooms did have a completely different feel for how their A/C's worked. Some rooms were very cool and others were borderline uncomfortable as far as the temperature. The showers, in some rooms were perfect, while in my own room, the water was luke warm at its hottest setting, but they all took a long time to drain. We were lucky to be in a room that the shower went into a tub and the slow drain process did not cause any problems to the room. While other rooms the bathroom started to cause small issues of flooding (after the 2nd persons shower). Also, at times when we flushed the toilet, it would cause water to shoot up out of the dual vanity sinks. And lastly, during our 10 day stay, we experienced and our guest experienced an unpleasant sewage smell coming from the water in the room. (I guess thats why you do not drink the water here). As far as drinking water, they were excellent in keeping the rooms well stocked with bottled water.
Activities - Although the resort seemed to be a resort for peace and quiet they do have some activities for the guests to enjoy. When I arrived the catamaran was out of service but after I spoke to the front desk and the guy in charge of the catamaran, they had it up and running the next day. We really enjoyed the top notch snorkeling, sailing, and kayaking that the resort had to offer. It really made the day fly by.
Destination Wedding - My wife already reviewed the resort for the details of the destination wedding so I will keep this to the overall perspective of the review. Overall, I believe that with a small wedding party, Zoetry Agua is the quintessential location for a destination wedding. However, we had 37 people including ourselves in the wedding party, and the resort was not ready for such a large party. However, I completely agree with my wife when she says that having Anny Kerry the reservation manager and now wedding planner in charge of our big day was the best thing that could have happened for us. She was extremely sincere when she stated that she really wanted our day to be perfect. And she made sure that she stayed on top of every detail to make the day happen without a glitch. I am thankful that she is in charge of this part of the resort. She has a great demeanor and was really pleasant to work with.
Customer Service - With this resort being the nicest all-inclusive resort that my wife and I have visited, there were some minor problems with the customer service aspect of the resort.
First, this was the only resort where it seemed to have a major language barrier for the guests if they could not speak Spanish. Every other resort that we have traveled to, the staff spoke fluently in multiple languages and were really helpful in that regard.
Second, when I went to the front desk to double check issues, or ask questions about things with the resort, I got the impression from some of the people that I was a thorn in their side. They tried their best to take care of the problems but I did not get the feeling that they liked me very much. And they did not like that I was asking for the items that were listed as being complimentary for every guest (the bottle of rum and the beach bag).
And lastly, a major problem for me, was the fact that some of the guests for whatever reason have their own personal concierge. I think it was because they are members of the resort but it was made very clear that they had first priority and the full attention of the staff. (which is also why it came across that I was a thorn in their side whenever I needed something).
Overall, I loved this resort, the food options were excellent, our destination wedding was amazing, and the resort itself was breathtaking. I have never been to a resort, that gives you free access to the spa amenities, does your laundry (like you were sending it to a dry cleaner), and was limited in size to the point where it was truly a peaceful serene vacation. The only downfall to the overall resort was the issue of mosquitoes. However, the resort supplies each room with the good quality (OFF) bug spray to combat the issue.
With people like
Anny Kerry and Yeinni (Jamie) - in charge of our wedding
Omar and Felix - top servers in the restaurants
Anjelo - our favorite bartender
and top notch chef's
This resort is definitely in a class of its own.
- Official Description (provided by the hotel):
- Perfectly located along a 200 yard stretch of pristine beach on the easternmost Coast of the Dominican Republic in Uvero Alto, Zoetry Agua Punta Cana is a sanctuary of supreme relaxation integrated with nature. With 96 ultra-luxurious suites nestled throughout the beautifully-manicured gardens of this oceanfront Caribbean resort created from natural stones, hardwoods, cathedral ceilings and cane-thatched roofs, guests can spend afternoons swimming in the calm, tranquil ocean waters, under a palm tree in one of the inviting lounge terraces, or staring out at the beautiful garden or ocean views from their own private terrace or balcony. Zoetry Agua Punta Cana provides guests Endless Privileges® offering them limitless access to lavish amenities and services that include four gourmet a la carte restaurants, three bars and lounges, while the Sip, Savor & See Dining Experience provides 41 additional dining and entertainment venue options at nearby sister properties. 24-hour dining options allow guests to enjoy late night bites at Amaya. Or stay in and order room service. It’s all available at any hour day or night. The resort also features a luxurious spa filled with Natura Bisse products and an extensive menu of unique and indigenous body treatments. A full-service fitness center, salon and meeting facilities are also available to guests. ... more less
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- Also Known As:
- Zoetry Agua Punta Cana Hotel Punta Cana
- Agua Hotel Punta Cana
- Agua Punta Cana