Grab a drink and get comfy – I have a lot to say, lol. We were very excited to be returning to Zoetry, and we once again embarked with a positive attitude, realistic expectations and the common sense that should come with traveling to another country, which includes having respect for our gracious hosts.
We visited Zoetry Agua in 2012 for our honeymoon and knew full well we’d be returning. It has taken me a little while to wrap my brain around just how outstanding our recent experience was, and I will try my best to give it the justice it deserves. Our stay was July 13 – 20, 2014.
We are 40 and 45 – my husband is a chef and I teach high school. We again must extend our heartfelt gratitude to our travel agent, Mike McHugh from Dream Makers Vacation Services. Not only does he make everything so easy, his care and attention to our holiday began with emailing requests before arrival, and continued with follow-up contact with the staff while we were there, ensuring our stay was everything we hoped for – it went beyond anything we could have expected. Thanks Mike – you’re the best!
Just to get this out of the way:
Were there guests upgraded from Dreams PC? Yes, this happens occasionally, and while out of their control, management is aware of how their booked guests feel – the monetary differences are irksome, yes. This issue is occurring higher up in the chain of command. It was confirmed that Dreams had “oversold” for a couple of weeks, which is not always the case.
Did these guests interfere with our enjoyment of Zoetry while we were there? No, not in our case. There were too many amazing aspects of our holiday, to be concerned what others were doing while on theirs, upgraded guests or otherwise.
Does upgrading people from Dreams detract from Zoetry as it is advertised? Let’s face it, guests who booked Zoetry could choose to play football on the beach, “take over” a swim-up bar or overindulge at a bar/restaurant. It doesn’t always take an upgrade to meet someone who may annoy you when on holiday, lol. Having said that, the resort was as relaxing, comfortable and peaceful as we remember it, and the staff goes out of its way to ensure you are enjoying yourself as intended - period.
Were there tours? Yes, quite a few. BUT, three people who happen to not be in swimwear, standing in any one spot for less than a minute, for a peek at the pool, ocean, room buildings, was hardly bothersome. And really, it’s their choice to be losing time at their resort for their free gift or whatever, so have at it – didn’t bother us in the least. The VIP reps at Zoetry invited us to meet with them once - we smiled and said thanks, and were never bothered again.
~ Zoetry Arrival/Welcome ~
I must say, that walking into that lobby again was one of the most enchanting, comfortable feelings I’ve ever had. My whole body just relaxed and we couldn’t stop smiling. We were greeted with cool towels, and invited by Francisco to sit on one of the couches. Drinks were offered and the request for two Brugal XV with Coke was immediately filled. Check-in took maybe 10 minutes – during this time we chatted with Francisco, a friendly professional man with a whimsical way about him. He described our return visit as special, and that while we had booked a swim-up room, he was pleased to tell us we’d been upgraded to a ground floor oceanfront suite with private plunge pool. We were at a loss for words, seriously. Who are we, to be treated to this again? Well for one thing, we have the best travel agent ever, lol, but combine that with Zoetry’s desire to provide a memorable stay, and such was our welcome.
~ Resort layout/Room ~
We were very impressed with the new additions to Zoetry. It’s true how the new buildings/pool/restaurant, fit seamlessly with the original side – as if they were always there. The new serpentine pool is gorgeous, running the entire length of the new buildings, and bordered by beautiful gardens which are meticulously maintained, as are all the plants and trees. The original side is as lovely as ever, with repairs taking place to another of the overhead wooden walkways.
We were led to a new building at the left edge of the property (when facing the ocean) that houses six new oceanfront rooms – three ground floor with kidney-shaped plunge pools, three second story with balconies and curtained outdoor beds. We were steps from the new pool and within very easy walking distance to any restaurant, and to the lobby.
Our room (#168) was huge and beautifully appointed – fresh flowers adorned the bed and bathroom area. A king size bed (heavenly), table and chairs, full comfy couch, and a TV made up the main room. There are two entry ways into the section behind the bed – long vanity with double sinks, lit make-up mirror, full-length mirror, toilet room with full door, dressing room with two closets (lots of hangers), four drawers, shelves, fridge, coffee maker, safe, and then the huge tiled shower and tub. The whole set-up is just perfect! There is an iron provided, and a professional quality hair dryer.
The AC was more than effective and I sometimes snuggled up at night under the luxurious comforter – perfect sleeps!
From the bed, we looked out through the very large (and perfectly sealing) sliding doors/windows, onto our patio and that million dollar view – just incredible! The patio has a loveseat with comfy cushions, and a table and chair set. The patio floor is beautifully tiled, which is different from the wooden patio floor of the original rooms, but the feeling is no less tropical and we discovered we loved it just as much. The private pool is white concrete, whereas the original plunge pools are square and blue-tiled, but again, we loved it!! We could’ve easily fit four people in it, so perfect for a dip for two. The water was a little warm sometimes, simply because the sun is hot of course, lol, but we made very good use of the pool in the morning and evenings when hanging out at our room.
There are two wooden fences with foliage in between them, providing separation between the rooms’ patios. The same space is mirrored above, offering privacy between the balconies. There is a rustic fence separating the yards between the ground floor rooms, again giving adequate privacy. Two loungers are provided for each room in the resort, and beach towels are placed on each lounger every morning. Steps from our pool, was the beach…
~ Beach/Pools ~
The beach at Zoetry is simply gorgeous – light, light brown sugary soft sand, meets clear turquoise water. The beach area is wide and long, providing more than ample space for the 20 palapas, the many umbrellas and the multitude of cushioned loungers and round couches. Everyone relaxes comfortably in their own space – no feeling of being crowded. No “towel game” is played here, from what we observed. Although, with full disclosure, we were treated to a reserved palapa area every day - thank you Willy and Junior!!
The beach is combed every morning, and raked later in the afternoon, if necessary – but in all honesty, the seaweed was less than minimal. One day, perhaps because it had rained during the night, there was a little more than usual, but not in the amounts you would have to step over or anything – just scattered here and there. And let’s be real – it’s the ocean and there just may be seaweed, lol.
With absolutely zero boat traffic, the beach is blissfully quiet - just the waves crashing out over the natural reef, and light waves rolling onto the sand. Depending on the glorious ocean breezes, the water was a little wavier some days, but absolutely swimmable and my husband snorkeled daily. Without having to go too far out, he saw many fish among the small coral formations that dot the area in the section where we spent most of our time (left edge of resort facing ocean). While the beach is perfect for longs walks, there is minimal foot traffic – Excellence is about a kilometer away to the right, and Sivory a little bit down to the left. The ocean itself is just lovely – I could see my feet when standing chest deep. We spent a great deal of time taking refreshing swims and simply enjoying the views…
The Indigo pool is as beautiful as ever with its tall palms and peaceful atmosphere. The new pool is wonderful and offers a swim-up bar. It too overlooks the ocean and is a lovely spot for a beverage and socializing. “Lively” is about the strongest word I’d use to describe the atmosphere at this pool – fun to socialize with new friends, but don’t think “party pool”.
There are three sections of meandering serpentine pools – two in the original section in front of the swim-up rooms there, and another long one on the new side in front of the new 14 swim-ups and rooms above – all open to anyone of course. Zoetry is not lacking pool space, to be sure, and there is always a quiet area to be enjoyed. The pools are skimmed/cleaned twice daily from what we could see, maintaining the crystal clean water.
Beach towels are in abundance, both at the towel hut near Indigo pool and in baskets along the pool deck – they smell so good! There are no towel cards – guests can place used towels in a basket and grab others as needed.
~ Food/Restaurants/Bars ~
This topic is subjective to the preferences and palates of the diner, which we all know. Our dining experiences were fabulous, and we enjoyed everything we ate. We were treated to creative presentations and a myriad of delectable flavours. Every order was correct, hot and delicious – this includes Room Service. We enjoyed everything, but some of our favourite dishes were the stuffed chicken and Angus skirt steak at Piragua, the Angus filet at Amaya, the linguini, the mufongo and Dominican fried chicken we were surprised with at a private lunch one day, the Caribbean lobster and steak we were surprised with at another private lunch (goodness me) and the burgers at Indigo. We were also treated to an incredible in-room breakfast on our second day – so much food and all just perfect!
Zoetry houses four restaurants – Olena, Amaya, Piragua and Indigo - two are open each night for dinner, on a rotating basis. Piragua and Amaya were open for breakfast daily – eat inside or on patios. Indigo (open-air beach restaurant) is open for lunch daily (12-5). There are no reservations required at any restaurant, and even though the resort appeared busy, we never waited for a table. For four of our seven days, there was also a Beach BBQ (12:30 – 3) held on the sand near the new pool – grilled steak or chicken, fresh buns, salads and various items like stuffed peppers and lasagna. Guests are able to eat at a little covered patio, or take lunch back to your seat – a great option for grabbing a quick bite. The daily newsletter provided in your room (Sundial) will detail the available dining options for the following day – dress codes are also listed, with men requiring long pants for all restaurants at dinner, except Indigo when it is open at night.
For your beverage pleasures: Lobby Bar (10 am – 1 am), Swim-up Bar (10-6), Indigo (10:30 – 5), plus 24hr Room Service of course (ordering drinks and/or ice was never an issue). We did not have any problems indulging in our drinks of choice. They were well-made and exactly as expected, including blender drinks – no slushie machines here! We are both former bartenders, are pretty easy going, and can go with the flow if something happens to run out – we get it; but this would not do for the staff – Clamato was quickly found one day, as was Presidente Light when it was popular one afternoon at Indigo. Nothing is too much trouble, and there was always, and I mean always, a fresh drink at the ready – this goes on until you say “finito”, lol. We are not huge wine drinkers, but enjoyed the house wine, Spanish Legitimo, at dinner. Juices are freshly squeezed, and we watched one of the bartenders make freshly pressed pineapple juice one day – nothing better!!
Smoking is not permitted in any of the rooms or restaurants. You may smoke at Indigo or anywhere else that is open-air, and the patio of your room. Unfortunately, I again noticed cigarette butts in the sand, so just a suggestion: if you smoke, maybe bring some plastic cups from home, fill them with sand and use that at the beach. Dispose of butts in garbage later – no reason for these beautiful surroundings to be marred by garbage of any kind…
Room Service: The menus are varied, and include items for breakfast, lunch, dinner and late night. If you’d like something off of a restaurant menu, this is also an option. Our experiences with RS were excellent – delivery occurred under the times quotes, were very quick (always under 25 minutes) orders were always correct, and food HOT and delicious (loved the risotto and chicken wrap). We received a follow-up call to check how everything was, which we appreciated. Drinks and buckets of ice were never a problem, and the RS attendants were fabulous.
~ Spa/Gym/Watersports ~
I regret (again) not making use of the Spa. Friends we made used it daily for the sauna and pool, and loved it. My husband used the gym and said it was clean, air conditioned and perfect for what he needed – treadmills, ellipticals and weight machine. There is a TV and fridge with water. SeaPro is an outside company (hut at far left on beach) who furnishes complimentary snorkel gear, kayaks and hobie cat. They also set up dive gear at the pool almost every day, for those who’d like a basic lesson. Excursions are available through them at an extra cost. We did not make use of their services, but always had a friendly smile and “Ola” every morning from “Monkey”.
The mast on the hobie cat did break one day – we saw it happen. While scary to be sure, as the guests and instructor kind of drifted towards shore, but downwind a little bit, until towed in by a local dive shop boat, the two gentlemen chalked it up to “accidents happen”, amid the profuse apologies from the SeaPro attendant. Zoetry security were on watch the entire time (half hour maybe), on their phones and walkie-talkies.
~ Activities/Entertainment ~
The daily Sundial will list all activities for the next day. You will see things like yoga, dive lesson, Spanish lesson, painting class (what a blast that was!), horseback riding, bike tour, paella demonstration, cigar rolling, etc. DJ Clik will sometimes set up just outside Indigo restaurant, playing a variety of light music for part of the afternoon. One day, a Flamenco dancer put on a lovely show.
In the evenings, at the tropical oasis of a lobby bar, you will find things like a Poker tournament (once a week), DJ Clik (few times a week), guitar player (once a week) or just quiet background music while enjoying the comfy couches and socializing with other guests. Note, that having a DJ should not bring to mind any type of disco atmosphere – Zoetry is NOT a party resort, by any stretch of the imagination - the music ranges from light rock, romantic, bachata, some country and dance tunes, but the volume is low and absolutely comfortable. We did get up dancing one night with a group of ladies, which was a lot of fun. Other than that, the atmosphere takes on the mood of the guests, which is most often quiet conversation, some laughs and simply enjoying the surroundings as part of after dinner relaxation.
A movie was offered one night in the garden beside the pool bar – we did not attend and can’t say how many did.
A Wine Pairing dinner was held while we were there. Although invited to attend, we respectfully declined, having already been guests at another special event, and wanting a quiet night in. Other guests said it was fabulous – excellent wines introduced by the house sommelier, combined with superb food all in the lovely atmosphere of Olena restaurant.
Arabian Nights - Well, this was quite the surprise and we feel beyond fortunate to have received an invitation to this special, private event! Our concierge Willy, (who I will talk about later) requested the pleasure of our company, along with two other couples, by personalized invitations delivered to our rooms. We arrived at the special palapa on the beach near Indigo, to find a low table, huge cushions, candles and endless champagne on ice. We were treated to a six course dinner that included a variety of Middle Eastern dishes – I cannot tell you how delicious it all was! In between one of the courses, GM Lionel Gomez stopped by to introduce himself and to welcome us to this very special event, being held for the first time. Senor Gomez is a friendly, gracious, humble host, who cares about nothing else than the comfort and enjoyment of his guests – this is obvious in his manner, his presence around the resort and in the way the staff speak so highly of him. He mentioned a surprise was to come, and before we knew it, we were the audience to our own private fire show! Two extremely talented men performed amazing feats to music, just in front of us on the beach, with the ocean as a backdrop – amazing! The hope is to continue offering such special evenings, which I highly recommend they do, as the whole experience was incredible!
~ Amenities and Special Touches ~
* Housekeeping and Turndown services were fantastic!! Our room was cleaned thoroughly every day, including the floors washed. Everything always smelled so good! Fresh flowers were always placed here and there as an added touch, and our curtains were sometimes done up like a butterfly at night. We always had enough fresh bath towels (3), hand towels (3) and wash cloths, and even received a visit late afternoon some days, asking if extra towels were needed. We had ample bottled water provided daily for drinking and teeth brushing – we wanted for nothing. I always leave a thank you note in Spanish, in a small white envelope with a tip – both in the morning and evening.
* The heavenly scented BVLGARI soaps and lotions, add to the whole luxury of bathing.
* Our fridge attendant was very attentive to our needs, noticing what we used most and replenishing daily, on top of any requests we had, which I again wrote with a thank you note on an envelope, tip inside. He was all smiles when we saw him, bustling about in a professional manner, taking his job very seriously.
* Water pressure was excellent, we always had hot water and the rainfall shower is heavenly.
* While truly a tropical, private island atmosphere with its thatched roofs, wooden walkways/bridges, calming natural furnishings/decor and vegetation, Zoetry boasts a certain element of luxury, without being pretentious or glitzy. I’ve come to think of it as a “deserted island with white linen” type of haven. No matter the restaurant, and even for room service, you are treated to white linen table cloths and napkins, glassware and fine cutlery. I loved the granite or quartz type “placemat” on which the dishes are placed – the perfect added touch. When drinking at the pool bar, or on the beach, drinks are served in reusable plastic glasses, tall and appropriate for the type of drink.
* You will not find paper towel or hand dryers in any of the washrooms – fresh towels are provided, with a basket for used ones.
* Free international calling is a huge bonus and very appreciated!
* Rooms are supplied with a can of Deep Woods OFF (more on bugs later)
* Wifi throughout the resort is excellent. There was a router in our room, and we were able to connect instantly while on the beach.
* There are about 15 English TV channels if that matters to you – sports/movies/news etc.
* The Gift Shop and Coco Café make great little stops when near the lobby
* Getting out and about is never a problem – we had a taxi called for our trip to Tropical Treasures, prices and destination confirmed with staff before we left, as well as security checking with driver where we were going as we passed the gate. Tropical Treasures is a yellow house, right on the beach just down from Breathless resort – you may be let off at a different souvenir shop, but just take a walk to the left down the beach (about a minute) and you can’t miss the orange Tropical Treasures sign. It’s about a 10 -15 minute drive from Zoetry ($17 USD one way) and we love it for shopping (all reasonable prices – fixed so no haggling), having a cold beer at the Sandy Feet Beach Bar (attached), visiting with the beach dogs, who the owner (Gundula) looks after, and just enjoying the surroundings. Wilson, a wonderfully friendly employee, called us a taxi when we were ready to go…great outing! Security at Zoetry verified our status as guests upon our return.
* Security is present at all times, mostly on the beach to keep an eye out for non-resort guests entering the property. They are friendly, but quiet and unassuming. They are about at night, especially on the beach. Not that there’s anything to fear, but it’s nice to know they are there.
~ Bugs ~
You are in natural, tropical surroundings remember and there are mosquitos, but truthfully we were not too bothered – spray if you’re going to be out early morning, and before you leave for dinner. One night, we needed to reapply at the Lobby Bar. All in all, we were fine – very few bites. The resort sprays. There are sandfleas at the beach. They bother some people more than others. We sprayed our lower legs before going to the beach, and when we remembered to, after being in the water. Hydrocortisone is strongly suggested, as it will alleviate itch and tone down any bites. Not a big deal for us.
~ Language ~
At the risk of being bold, LEARN SOME SPANISH BEFORE YOU GO!! Bring a few sheets with words and phrases you think you might need/want, download an app, something. English is NOT the first language in the DR, but the staff is trying their very best, trust me, and are doing very well! We encountered no “barrier” whatsoever! One of the most memorable aspects of both visits, was practising my Spanish with the staff – so much fun. Many of them speak beautiful French too. We would go back and forth, teaching each other grammar, pronunciation etc. in Spanish, English and French. I loved it, they loved it, we all learned a lot, and it truly enhanced our holiday – being able to interact and become more immersed in the culture, is what travel is all about, is it not? So what if English is the most widely spoken language in the world – we need to expand our horizons, try something new and go prepared. Ok…rant over, lol.
~ The Staff ~
Note: you may want to go and grab another drink for this part, lol
I just don’t know what to say…and the proper words are probably going to escape me as I attempt to describe just how AMAZING these people are – each and every one of them. Our hope is that you have the opportunity to meet them, and experience just how wonderful they are – not just as a staff, but as individuals.
We travel to the DR in search of palm trees, turquoise water, sandy beaches and an escape from our routines, at a beautiful resort where we can relax and enjoy just being away. Zoetry delivered above and beyond our expectations as always, but it was the people who work there who truly made this visit incredibly special, and one we will never forget. We adored everyone we met last time (they had a lot to do with our decision to return) and while we missed them, there were a few familiar faces, and a whole new family who welcomed us and became part of the whole experience. I know they will see this, so please allow us to publicly offer our gratitude….
It is true, we received some very special surprises during our stay – things that overwhelmed my husband and I with “Why us?” A sweet young man with a spirited personality and warm smile told us: “When you take us along with you on your vacation, we love that. You are happy to be here, and we are happy and we can enjoy each other's company. Why shouldn't you have the best vacation, when you're making it the best experience for us too." This is from Willyn (Willy) our concierge – a hardworking, incredibly dedicated man, who genuinely wants nothing but the best for his guests. He is responsible for our welcome breakfast, arranging with “Junior” to have a palapa/loungers set up for us daily, the invitation to the Arabian dinner and the two special lunches (all because I said I missed seeing Dominican fried chicken on the Room Service menu, lol). At the end of the lobster lunch, Willy presented us with a cake that had been decorated with “Welcome Home” and our names…I got a little choked up. To top the whole trip off, on our last full day, Willy invited us to join him down the beach to the right edge of the property. He had prepared an arrow sign, complete with our names, distance from home and dates of stay, which he had my husband nail into the Zoetry guest sign post – I still can’t believe it, and while I was already well aware, I now know this is our special spot in the world. We met Willy on our first day, but while he was off for the next two, he called from home to see how everything was and if we needed anything, and this while his dad was ill. Who does that? Willy does. There is no way we can ever thank him enough for everything – he is a true professional, exceptional at what he does, yet he ensures every little detail with such warmth and enthusiasm, that he will surely continue to be an asset for Zoetry for years to come. Willy, you know we love you and our thoughts and prayers for your dad!
For both of our private lunches on the beach, we had the absolute pleasure and surprise of being served by our dear, sweet Merina!! We met her on our first trip, and were so happy to see her!! Never mind that she is an excellent hostess when dining, but she’s funny and just a joy to be around. Merina, we love you! Have fun with your new son. We know he’ll keep you busy
Two other familiar faces were Juan (front desk) and Joaquin (Lobby Bar). It was great to see both of you again, as friendly and wonderful as ever. Joaquin worked on our last full night, providing excellent service, still with time for jokes, smiles and catching up.
Carlos, Maximo, Cesar, Sergio – My goodness, what a crew of culinary artists!! We were quickly introduced to some of you, as you came out to see if our meals were to our liking. Excellent, professional chefs work at Zoetry and we thank them for creating such delicious dishes – perfect steaks, lobster, chicken and oh my goodness, the Sancocho! Thank you all so much!
Yeimi (Jamie) is an absolute delight. She is chief concierge and is always visible ensuring guests are looked after and enjoying their stay. Her smile brings smiles – so kind and attentive.
Carlito - We had so much fun with him at the Lobby Bar. He is an excellent bartender – we wanted for nothing. More than that, he offered great conversation and many laughs – a very witty young man with a bright future. The Dominican Carlito Brigante – no problemo, lol.
Marcelo – Another great bartender at the Lobby Bar who is incredible talented – he sang for us! His smile and dance moves are infectious and we enjoyed chatting and laughing with him – great sense of humour!
Anyelo – Lobby Bar and Indigo. Such a sweet person! He was great to talk to, and took very good care of us whenever we saw him.
Gilberto – Caicu Pool Bar. Truly an expert bartender – so patient, attentive and dedicated to keeping everyone topped up throughout the day. He possesses a huge repertoire of drink recipes and will readily suggest something new and delicious. Always personable, and time for each customer, Gilberto rocks that pool bar!
Omar – A truly professional server, offering perfect service at the different restaurants – he was everywhere, lol. On top of this, Omar appears to be the “go to” lead for others, and ensures the high level of dining service Zoetry is known for, through continued mentoring and gentle guidance. He consistently encourages guests to make requests, and if in his power, nothing is too much trouble. We loved his sense of humour and dining with him around was always a treat – thanks for the Spanish lesson Omar (lla, lle, lli, llo, llu)
Frank, Carmen, Juana, Yanna, Dioni, Claudio, Kelvin, Hodge, Fray (I apologize if I have forgotten anyone). The servers are Zoetry are very well trained and perfectly attentive without hovering or being intrusive. Our orders were always correct, plates were taken at the appropriate time and we were treated to the friendliest of service, through their genuine desire to have guests enjoy their dining experience. We enjoyed their company, willingness to engage in conversation and share a joke or two. Dioni and Claudio were our servers at the Arabian dinner, and sharing their company at this event, made it all the more special. Dioni, you’re a sweetheart!!
Saidy – Beach Service. We appreciated Saidy’s quiet, friendly manner and her service at our loungers. She always seemed to appear at just the right time.
Zuleica (Suleika) – Beach Service/Bar. What a young lady!! Her smile is one we will never forget – so, so sweet with a fun twinkle, and we very much looked forward to seeing every day. Zuleica is an excellent server and bartender, but beyond that, she has a playful air about her and no matter where she is, the atmosphere is fun and inviting. We appreciate her amazing service, especially trudging through that sand every day (yikes!) but more than that, we are just happy we got to meet her. What a cutie!
Housekeeping/Turndown/Fridge – I did not get everyone’s names But I must say how impressed we were by the outstanding manner in which our room was looked after! The staff was always friendly if we happened to be around when they were there, smiling and asking if we needed anything. Our room was immaculate and we appreciate the attention to detail.
Antonia, you are such a sweetheart and I thank you for taking the time to chat with me that night, about your four years at Zoetry. I hope you enjoyed your days off – you deserve it! Your note on our last night was very sweet, and it is US who must thank YOU, lol. And yes, we will be back!
Chepe and Miguel – Room Service. We can’t say enough good things about these two!! Service to our room was always quick and everything was perfect. The best part, was that we had the chance to get to know these men. Chepe and I talked about schooling, his life and DR culture, and both of them were so wonderfully patient, as we had fun practicing my Spanish. Thanks to you both for being so kind, and for the excellent, professional service!
Felix P – Food and Beverage Manager. Felix is an absolute gem! Not only is he constantly visible, he thoroughly enjoys speaking with guests and is delightfully fun to be around. We laughed with him so much one evening, I had tears in my eyes! He is doing a fabulous job maintaining the excellence of Zoetry’s F&B department, mostly because he cares enough to listen, talk and immerse himself in his guests’ experiences. Thanks for the Sancocho recipe Felix, and your “Baileys and Coffee” presentation, still has me laughing
Pasillero (“Junior”) – Beach/Towel attendant. Oh my goodness! Probably the most least noticed, but one of the hardest working people at Zoetry. He is such a sweet, sweet young man, always with a shy smile and “Hola”. At Willy’s request, he set up our palapa area every day, complete with towels and even fresh flowers a few times – we were quite spoiled, lol. “Junior” helped place beach towels on all the room’s loungers every morning, and then patrolled the beach and pool area, picking up the used ones and performing general tidying. I looked forward to seeing him every day. We saw him the morning we left, and he gave me the biggest hug – I got a little teary. We will never, ever forget him and wish him well for the future!
Roberto/Mora (“Mr.Bob”) – We had the absolute pleasure of meeting Roberto, early in our stay, when enjoying the Lobby Bar one evening. He works nights at front desk/security. Not only is he one of the most genuine, caring people we’ve ever met, he has a bubbly personality and is incredibly funny – just a delight to be around. He is extremely professional in his role at Zoetry, taking great pride in ensuring everyone is comfortable, and that any needs are met; but he also makes a point to engage with guests, always light-hearted and smiling. We were fortunate, during a few quiet nights, to spend some quality time with “Bob”, talking about everything and anything – our homes, lives, experiences, raising children, jobs, etc. He is a very wise man, with a warm personality and an incredible sense of humour – we laughed a lot! We truly felt like we’d known him for longer than a few days, and couldn’t wait to see him every night. On our last morning, he waited up for us – he personally provided our wake-up call, came with the porter to get our luggage, and we shared an emotional goodbye before we sent him off to bed. “Mr. Bob”, our friend, we miss you – you are forever in our hearts and we hope to see you again soon!
Senor Lionel Gomez, you are a true testament to how professional leadership, combined with genuine care and concern, evolves into memorable experiences for both your guests, and for your staff. You lead an exceptional team. We are extremely grateful, and feel very fortunate, to have enjoyed such an unforgettable visit.
Well, if you’ve made it this far, I’m sure you can see that our experience at Zoetry was nothing short of amazing – we will return, without a doubt. Yes, we experienced some special treats and heartwarming gestures, by which we continue to be amazed, and will be forever grateful; however, the true essence of an enjoyable holiday often begins with us – the guest. Smiles are free, manners are common sense and showing appreciation for the people, and for the beauty of our surroundings, can go a long way in ensuring a memorable vacation anywhere. Zoetry offers the ultimate in tropical tranquillity, pure relaxation and a deliciously enchanting element of “deserted island elegance”. This is complemented by a group of people who will captivate you with their warmth and sincerity – please be good to them.
We would also like to say hello to some wonderful fellow guests – a great big “Hi” to Frank and Janet (and the traveling ladies), Brad and Courtney, Krysta and Justin, and especially to Brianna, Kevin and Tina, and Adam and Jodi – we miss you!
Please feel free to PM me with any questions :)
- Official Description (provided by the hotel):
- Perfectly located along a 200 yard stretch of pristine beach on the easternmost Coast of the Dominican Republic in Uvero Alto, Zoetry Agua Punta Cana is a sanctuary of supreme relaxation integrated with nature. With 96 ultra-luxurious suites nestled throughout the beautifully-manicured gardens of this oceanfront Caribbean resort created from natural stones, hardwoods, cathedral ceilings and cane-thatched roofs, guests can spend afternoons swimming in the calm, tranquil ocean waters, under a palm tree in one of the inviting lounge terraces, or staring out at the beautiful garden or ocean views from their own private terrace or balcony. Zoetry Agua Punta Cana provides guests Endless Privileges® offering them limitless access to lavish amenities and services that include four gourmet a la carte restaurants, three bars and lounges, while the Sip, Savor & See Dining Experience provides 41 additional dining and entertainment venue options at nearby sister properties. 24-hour dining options allow guests to enjoy late night bites at Amaya. Or stay in and order room service. It’s all available at any hour day or night. The resort also features a luxurious spa filled with Natura Bisse products and an extensive menu of unique and indigenous body treatments. A full-service fitness center, salon and meeting facilities are also available to guests. ... more less
- Reservation Options:
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- Also Known As:
- Zoetry Agua Punta Cana Hotel Punta Cana
- Agua Hotel Punta Cana
- Agua Punta Cana