We stayed at the hotel for 2 weeks from 2-16 June. We were put in room no. 2 the entrance to which was on the roadside which was not really a problem but sometimes you could here people leaving their cars quite late at night. The view was not brilliant inside just onto the car park and the houses nearby.
The hotel is average in its furnishings and design, nothing special to write home about, having stayed in a number of hotels around the world. We had a deluxe studio room for 2 people with AC which thankfully worked as it was quite hot whilst we were there. I could not understand why we had to pay upfront for the room so people beware should you have any queries with the hotel as this will at least give you some bargaining power. There were very few people at the hotel in fact my room mate and I were the only people on site for the duration of our stay apart from some students form St. George's university. Although this was not a problem, it did cause a major upset in terms of the chef and food availability on site. During the 2 weeks we ate at the restaurant once and had breakfast once. We were not informed that during the "quiet season" that the chef would not be on site and rarely given the option bar one occasion to request him being there. The hotel is a little off the beaten track so there are no nearby shops. There is the Beach house hotel a few minutes walk away but it is very expensive and does not open at lunch time. As a result you have to either cook, do you really want to do that on holiday? Or take the bus to Grand Anse.
You might think that as the hotel was virtually empty that we might have been given an upgrade but this was never forthcoming even after we subtely asked what would be the cost to do so. Similarly when we left the hotel we asked for a late check out which is normally charged at 15EC dollars. I stated under the circumstances of chefs absence and the lack of people checking in that this was waived. They did do this. On the food side of things there were a number of adverts placed in reception referring to a poolside BBQ on Fridays and the opening times of the restaurant. This was false advertising as neither happened whilst we were there, bar the one night when she did make a lovely chicken roti.
The staff were very nice particularly Sadra whose smiling face was always a pleasure to see when she was in. Carol also did her best to accommodate us but I'm not convinced that enough was done to contact the owner when we wanted to query our stay there. Up to this day, having been back in the Uk for a month we still have not heard from the elusive Ms Forrester even though we were assured that she would contact us. Ms. Forrester you have your chance now! We have given our email addresses to the staff so would appreciate some response to our queries.
A few points to remember if staying here, it does cost extra to take the bus back to the hotel but be prepared for a variety of costs if coming from Grand Anse from 5 to 10 EC dollars.
Would I recommend the hotel? Probably not purely because of what we experienced. Plus it is quite expensive for what you get. There is still some way to go before this hotel comes up to a four star standard, and I not referring to the amenities they have there. My view may have changed had we had some reply from the management. The staff did waive a few small costs as some recompense but this is far from what we were expecting. On the whole a disappointing stay at the hotel but we still had a brilliant holiday!!
- Official Description (provided by the hotel):
- Warm friendly service, outstanding accommodation with the convenience of kitchen facilities in most rooms, a pool bar, restaurant and laundry room and a lush garden adds to the charm of this new Caribbean Resort. It is ideally located just a few steps away from the Dr. Grooms Beach. ... more less
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- Also Known As:
- Grooms Beach Villas Hotel St. George`s
- Grooms Beach Villas And Resort Grenada/Saint George Parish