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“Decent business hotel”

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The Courtleigh Hotel and Suites
Ranked #2 of 25 Hotels in Kingston
Certificate of Excellence
Kingston, Canada
Level Contributor
87 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
“Decent business hotel”
Reviewed 19 August 2014

As everyone who ever travelled to Kingston, Jamaica, knows, there's a lack of business hotels. One family will soon operate 60% of all hotel rooms in this city and they're not aligned with any of the international chains. Accordingly, prices are somewhat higher than the quality of the venue would 'normally' justify. A result of limited competition.

The Courtleigh is owned by said family. It's a good hotel actually. Parking is free and included in the room rate, so it perfectly functioning wifi throughout the property. Its pool is a bit small, but truth be told, I rarely noticed people using it, so more often than not I had it for myself (*bonus*). The gym this property offers is small but functional (treadmill/weights). For some reason the air conditioning didn't permit me to cool it down to a level reasonable to gym activities, so I left after a couple of minutes because it got too hot in the room.

We stayed in a room with a King size bed at the street side (there's a main property - a tower and a two level facility at the street side). You'll have to carry your luggage up the stairs as on that side there's no elevator. There are elevators in the main building. The room was very spacious, no street noise was to be heard, there's a flat screen TV with a good cable selection, absolutely delicious coffee supplied for the coffee maker in the room, fridge (no mini bar), efficient room service, the bed was fantastic, the bathroom definitely of superior standard in terms of materials used. The staff who made up the guest rooms every day were among the most meticulous I have experienced over the years (I'm finicky about room cleanliness...). Absolutely wonderful.

The on-site meals. Satisfactory probably is the best way to describe it. The breakfast (included with the room rate) is monotonous, and if you stay longer than 2 nights it could easily get on your nerves to see the same stuff more or less every day (even the yoghurts remain the same - peach/vanilla - five days in a row). It's a mix of savoury, sweet and fruit/cereal. Certainly does the trick, but don't have high expectations, given what you paid for the room. Service in the breakfast room is a bit of a hit-and-miss type thing. Some days you've to run after folks to get water, then cutlery is missing, milk is gone, etc, on other days there's great service. They could probably improve on the breakfast buffet quite a bit, given what they charge.

I did greatly enjoy hanging about at the pool-side bar at night (one of the bar tenders, Kay, truly made a big positive difference to our evenings there). Service was far superior to that experienced during breakfast. The food was reasonably priced and in line with that charged by comparable venues in Kingston. They fix some pretty cool mixed drinks at the bar. Prices for those are also in line with comparable venues in town. Not cheap, but good.

I wouldn't hesitate to stay here again.

  • Stayed August 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
2 Thank udo s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (129)
Date | Rating
  • English first
  • French first
  • Japanese first
  • Polish first
  • Portuguese first
  • Spanish first
  • Any
English first
Paramaribo, Suriname
1 review
Reviewed 10 August 2014

i enjoyed my one week staying in Courtleigh , since I visited Kinston for a training course for my work. Very friendly staff, very beautiful view from the balcony , delicious breakfast and very clean. from my room, I could see the sunrise each morning around 6.30 am. very beautiful view.

Room Tip: room on higher floor, on the left side ( from where you can see the sunrise between the hills in the...
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  • Stayed July 2014, travelled on business
    • Location
    • Rooms
    • Service
Helpful?
Thank 9BGV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miami, Florida
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 6 August 2014

Good value for the dollar spent. cetrally located friendly staff. good restaurants within walking distance. if you stay in the main building the rooms are spaceous like a little suite. breakfast is good and usually included. rooms are clean and neat.

Room Tip: get one in main building
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  • Stayed June 2014, travelled on business
    • Value
    • Cleanliness
    • Service
Helpful?
Thank matti901
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Asuncion, Paraguay
Level Contributor
70 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 5 August 2014

It is beatiful, Very well located, big but cozy rooms, nice staff, decent breakfast. It has good facilities and you feel comfortably rounded by colonial decoration with modern technology. Try to enjoy the Friday grill.

Room Tip: It is better seeing the pool and far from elevators
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  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
Thank Juan F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Jose, Costa Rica
Level Contributor
70 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 5 August 2014

I spent a week at the Courtleigh Hotel while participating in a training course in Kingston.
The Courtleigh is a great option for business travelers and seems to cater to that sector.

The location is wonderful, just across the way from Emancipation Park with a decent selection of restaurants and banks/ services close by, just be careful crossing the busy road. (Definitely check out Sweetwood Jerk Joint near the park for a tasty lunch or dinner.) I felt safe walking by myself during the daytime and the early evening in the area around the hotel.

My room was quite posh. It was equipped with a mini fridge, microwave, big desk, large closet, a very nice bed, tv and iphone docking station with speakers. The bathroom was great as well. It was not in the main building, but in another area across the parking lot (over some event rooms?). It was very quiet.

The only (minor) issues I had were the following:
The wifi signal was a hit and miss, but worked okay for email and basic internet browsing for work. The signal in the lobby/ restaurants was better. I could see how this could be very frustrating for someone who really needed internet access.

Toiletries not getting replaced. I´m not sure if this is a hotel policy to reduce waste (a good idea from an environmental standpoint), but I was there for several days, so at one point the little shampoo bottle did run out. I left a note for housekeeping with a small tip and got more of everything, so I guess all I had to do was ask :)

Other hotel facilities were great. The buffet breakfast had good variety (hot eggs, bacon/ sausage, yogurt, cereal, fruit, bread) and was set up to maximize efficiency (for those of us who had to eat and run), the bar was empty when I went but the food was very good (hotel bar prices, of course), and the currency exchange even had decent rates (although there were ATMs very close by).

The staff were all wonderful. Everyone was very kind and helpful: front-desk, wait staff, bellhops (I see Oliver mentioned a lot, he was a very nice guy) and security.

Also important to mention that as a woman traveling solo I felt very safe at the hotel.

Value-wise the rack rates quoted are a bit higher than what I normally look for, but if you get a corporate rate or are traveling with an expense account the comfort and location of the Courtleigh make it worthwhile.

  • Stayed May 2014, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank SCCR506
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 4 August 2014

My extended family and I were in Jamaica for a Family Reunion and were checking on some Hotels in New Kingston. It didn't take long for me to be impressed by The Courtleigh. The friendly, knowledgeable service we received at the front desk from Torian spoke volumes. The way she conversed with us as she showed my father and I the suite showed that she was not just doing her job, but actually cared! Despite me pleading with my group, we didn't end up staying there (and ended up regretting it), but every impression I got here was positive - from the rooms, to the amenities and of course the staff. A front desk supervisor even helped my young daughter in the washroom. Next time around The Courtleigh is #1 for me. Courtleigh, you have a good one in Torian, keep up the good work!

  • Stayed July 2014, travelled with family
    • Rooms
    • Service
Helpful?
1 Thank Karl R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver, Canada
Level Contributor
35 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 31 July 2014

That is what sets this hotel apart - homely, warm atmosphere. efficient and capable staff always willing to assist. Use room service a lot in hotels in general - this hotel room service is prompt, food warm and delicious. Breakfast included, buffet style, includes fresh fruit, cereal, pastries, eggs bacon etc. Internet service solid most of my stay.Good central location for access to all areas of Kingston. Safe, in general, to walk area during daylight hours.

Room Tip: 3 floor or above on east side of building.
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  • Stayed July 2014, travelled on business
    • Location
    • Rooms
    • Service
Helpful?
Thank Chris W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Courtleigh Hotel and Suites

Property: The Courtleigh Hotel and Suites
Address: 85 Knutsford Blvd., Kingston 5, Jamaica
Phone Number:
Region: Caribbean > Jamaica > Kingston Parish > Kingston
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Kingston
Price Range (Based on Average Rates): £££
Hotel Class:4 star — The Courtleigh Hotel and Suites 4*
Number of rooms: 127
Official Description (provided by the hotel):
The Only Address You Will Ever Need to Make The Right Impression In Kingston. The Courtleigh Hotel and Suites offers discerning guests, unparalleled personalized service with deluxe rooms, one and two bedroom suites and our ultra-luxurious Penthouse floor. Featuring direct dial telephones, free wireless internet, work desk, cable TV including premium movie channels, in - room safe, coffee / tea maker, refrigerator, iron, ironing board, Bath & Body Works amenities and Free buffet breakfast. ... more   less 
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Also Known As:
The Courtleigh Hotel Kingston
Courtleigh Hotel Kingston
The Courtleigh Hotel And Suites Jamaica/Kingston

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