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Terra Nova All Suite Hotel
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Reviews (301)
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219 - 224 of 301 reviews
Reviewed 22 May 2013

terrible. out dated. old carpet, old beds and bedding, and bathrooms in need of a complete renovation. i would compare it to an old red roof inn on i 75...except the red roof inn is only $39 a night. the pool was ok but nothing special. i would not go back. the staff wore white gloves. very strange.

Room Tip: find another place to stay
  • Stayed: May 2013, travelled on business
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2  Thank maw11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RichardoTN, Guest Relations Manager at Terra Nova All Suite Hotel, responded to this reviewResponded 28 May 2013

Dear Maw11,

We truly appreciate that you chose to stay with us while in Kingston. While we are disappointed that your experience at the Terra Nova All Suite hotel was below your expectations, we are delighted to advise you that the entire hotel is undergoing a significant renovation with all standard rooms being upgraded.

These Luxury Junior Suites are furnished with signature bedding, rain showers, Smart televisions, larger work stations and all modern amenities. Guests have been raving about the upgrades, saying that Terra Nova Hotel now stands as one of the best hotels in Kingston. We truly hope that you will be able to experience our upgrades first hand in the very near future.

Additionally, " White glove service" is a symbol of the meticulous and detail-orientated service within the Hospitality Industry which is offered to each of our valued guests. This type of service has been a part of the Terra Nova tradition for more than a decade and has become an integral part of our offerings.

Our sincerest regards.

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Reviewed 17 May 2013

In the bustle of Kingston, this hotel is a haven of calm. Beautiful gardens, nice pool and wonderful staff. The restaurants are excellent and the chef will cater to your requests. The small bar in the lobby is a great place to meet other guests or wind the day down with Jamaican rums. I have stayed in all three wings and in various rooms an suites. Try to avoid the side by the casino as it can be loud late at night. Highly recommend!

Room Tip: avoid wing close to casino
  • Stayed: June 2012, travelled on business
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1  Thank twaone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RichardoTN, Guest Relations Manager at Terra Nova All Suite Hotel, responded to this reviewResponded 22 May 2013

Dear Twaone,

Thank you for taking the time to post your positive review on your relaxing stay at the Terra Nova All-Suite hotel. We are pleased to know that you escaped from the bustle of Kingston in our calm haven surrounded by beautiful gardens and that you had the opportunity to experience our excellent service rendered by our wonderful staff.

It truly was a pleasure hosting you and we are looking forward to welcoming you back for more relaxation and pampering.

Kindest Regards

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Reviewed 9 May 2013

Beautiful grounds and charming hotel in Kingston. The hotel rooms are small but very comfortable and clean. the shower is a bit tempermental, with hot water sometimes and other time not.

The restaurant both the breakfast buffet and the dinners were fantastic. I could not fault it. Great Jamaican hospitality, though one of the managers are is very customer service oriented, the others were great. We needed a meeting room for an hour, a last minute request which was accomodated quickly and graciously. I would definetely reccommend for couples and business meetings. Maybe not so much for kids, I didn't see anyting that would appeal to them here.

One small but important point, there is very little signage around the hotel, especially in the room on the procedures in case of fire; no maps showing the layout and exti points, no mention of the assmebly area.

  • Stayed: May 2013, travelled on business
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1  Thank intorox61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RichardoTN, Guest Relations Manager at Terra Nova All Suite Hotel, responded to this reviewResponded 16 May 2013

Dear Intorox61,

Thank you for selecting the Terra Nova All Suite Hotel as your preferred choice of hotel in Kingston during your last visit. We are delighted to hear that our dining services exceeded your expectations and we continue to pride ourselves with the highest level of customer service to ensure total guest satisfaction at all times.

With regards to your comment re the hot water from the shower, this has been passed on to our Maintenance department for further investigation.

As it relates to your observation, there is a general map showing the assembly point on property in the event of an emergency. The map is currently being revised and measures are already being taken to have them erected in our newly renovated Junior Suites.

We appreciate your feedback and look forward to your return.

Kindest Regards

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Reviewed 9 May 2013

I stayed at this hotel for one night- had a visa interview at the embassy. I was very impressed by everything about this hotel. The staff were very professional and courteous. The room ( recently renovated Junior suite) was incredible. Very modern but still had a bit of old world charm. The bathroom had a HUGE shower and was stocked with Molton Brown toiletries.
Had the breakfast buffet- delicious and complimentary. I walked across the street to the jerk stand for dinner- very good also.
I was able to use the business center to check in online for my flight back home AND print my boarding pass. Free Wi-Fi throughout the hotel with decent speeds.
I will definitely be recommending this as THE place to stay when coming to Kingston on business.

  • Stayed: May 2013, travelled on business
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1  Thank KO_GCM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RichardoTN, Guest Relations Manager at Terra Nova All Suite Hotel, responded to this reviewResponded 16 May 2013

Dear KO_GCM,
It is heartwarming to read such an inspiring review on your stay at the Terra Nova All Suite hotel and that we pleasantly surprised you with our services, facilities and newly renovated Junior Suites. It was a pleasure hosting you and we hope that you will stay longer with us on your next visit.

Thank you for your recommendation and we look forward to welcoming you back.

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Reviewed 27 April 2013

If it can be said that the performance of the staff can make a hotel good then the staff at the Terra Nova make it a great hotel.
I have stayed in Kingston at different hotels many times over the last 20 something years and in fact my first stay was at the Terra Nova some 25 years ago. I am so glad I stayed again on this trip.
We booked the Blue Mountain suite (photos attached) and from the moment we got out of the taxi the staff were ultra friendly and attentive. The room had a small office area with a PC with a printer/scanner and interne connection (free WiFi). The mini bar had bottled water, beer, and wine complimentary as well as the usual tea and coffee facilities. The room was spacious with views from the private patio (as the name suggests) of the Blue mountains.
We used the taxi service based at the hotel which used new and very comfortable 7 passenger cars. We only stayed for two nights but had all our meals (buffet breakfast included) at the hotel restaurants. The service (old fashioned) and excellent complimented the excellent food. The choice of wine was the only let down but even so was far better than we have been able to get at the other hotels in Jamaica.
An onsite Boutique attracted my wife and the Casino although not Vegas style was adequate.

If you are traveling to Kingston for business or pleasure we would reccomend the hotel we will be staying at next time we visit, the Terra Nova

  • Stayed: April 2013, travelled on business
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Thank Belgarion
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RichardoTN, Guest Relations Manager at Terra Nova All Suite Hotel, responded to this reviewResponded 14 May 2013

Dear Belgarion,

Thank you for taking the time to share your positive review on our "Old World Charm" hotel dated April 27, 2013. We are happy that you returned to the Terra Nova All Suite hotel after 25 years and that we once again provided you with the high standards of impeccable service that you are accustomed to.

Our exquisite Blue Mountain Royal Suite is like no other and we are elated that you were pleased with the amenities and luxuries offered.

Thank you again for recommending the Terra Nova All Suite hotel and we look
forward to your return very soon.

Please do not stay away from us for so many years next time.

Regards

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