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Terra Nova All Suite Hotel
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Reviews (301)
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194 - 199 of 301 reviews
Reviewed 23 January 2014

I stayed at Terra Nova over the Christmas/New Year break and I must say I was blown away by this property. Their rooms are upscale, large, functional and one of the best I have ever stayed in anywhere in the world. Their renovations are top notch. Lovely bathrooms with rain showers and a nice sitting area. The service was exceptional, the airline broke my bag and Adrian and someone from maintenance took a great deal of time helping me fix it. 9Thanks Adrian) And as for the Regency Bar, hard to top. I love love this hotel and although I have little reason to stay in a hotel when in Kingston, I will find every opportunity I can to stay at this property and I am an extremely picky traveler.

  • Stayed: December 2013, travelled as a couple
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1  Thank Dens L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RichardoTN, Guest Relations Manager at Terra Nova All Suite Hotel, responded to this reviewResponded 27 January 2014

A big thank you Dens L for posting such an optimistic review on your stay with us during the festive season.

It is truly heartwarming to know that you love the upgrades to the Suites as well as the recently opened chic Regency Bar and Lounge.

Our aim at the Terra Nova All-Suite Hotel is to exceed our guests' expectations and our staff and management team never cease to go above and beyond for our valued guests. In light of this, we will be sure to relay commendations to our superstars Adrian and Fabian who assisted you as they truly represented the Terra Nova brand.

Dens L we hope to see you soon. Do not stay away for too long!

Regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 January 2014

I stayed at the Terra Nova in November my business takes me to Kingston once per month. I booked in to Room 207. At 7:30 a.m. the following morning, the telephone rings to tell me that there is an issue with my credit card. I ask if it could not have waited until I was checking out or at least until 9:00 a.m. At 8:30 a young child ran along the corridor for at least ten minutes laughing and calling to her parents. At 9:00 the room attendant is using the knocker ( Hemingway Suite) why a knocker is beyond me. A door bell would be better!!, and would not disturb the other guests. This knocking went on that I was able to get out of bed go into the bathroom (trying not the allow the stiff swinging half doors to scrape my leg again, open the closet take a robe down, untying the bow put it on and open the door and ask them if they could possibly keep the loud banging and talking to a minimum. I will not stay at Terra Nova again.

Room Tip: Rooms 107 and 207 are the only balcony rooms in the hotel.
  • Stayed: November 2013, travelled on business
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Review collected in partnership with this hotel
2  Thank Jamaicanbeachgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RichardoTN, Manager at Terra Nova All Suite Hotel, responded to this reviewResponded 31 January 2014

Dear Jamaicanbeachgirl:

We note your review posted on January 21, 2014. Thank you for taking the time to share as we value your feedback.

Our investigations have revealed that the hotel's strict policies and procedures were not followed when you checked in which resulted in an early phone call to you and for this we apologize.

We really wished that you had expressed your concerns to us at the time, either to a manager or at check out, so that we could have extended a personal apology.

Nonetheless, we take this opportunity to thank you for your glowing report from your previous stay in November and to inform that in addition to our Premium Junior Suites 107 and 207 which you have mentioned, our exquisite Signature Luxury Suites are also well designed with very spacious private balconies.

Jamaicanbeachgirl, we do hope that we again have the chance to host you as you are a valued repeat client.

We have taken the necessary measures to ensure that our policies are adhered to at all times and to ensure that we continue to surpass our guests' expectations.

Regards

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Reviewed 21 January 2014

I was there to see the New Year in and found it to be truly fantastic. Modern rooms, huge bed, monograms on everything and everything you could want. A walk in overhead shower and beautiful attention to detail.
Eating by the pool and a glorious selection from the buffet. Complimentary drinks , great breakfast and the price was so good . You must visit this hotel if you visit Kingston. I can give it top marks. There is a gym too if you can work up the effort. I just loved the room and attention to detail.

  • Stayed: December 2013, travelled as a couple
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Thank rogerCaymanIslands
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RichardoTN, Guest Relations Manager at Terra Nova All Suite Hotel, responded to this reviewResponded 25 January 2014

Dear rogerCaymanislands:

We thank you for yet another uplifting review posted on January 21, 2014 about your return to your second home-the Terra Nova All-Suite Hotel.

We are truly elated to know that you were able to experience the upgrades, as they were done with you our valued guest in mind.

We will continue to exceed your expectations and uphold the bestowed prestigious title of being the "very best in Jamaica".

Roger, your Terra Nova family anticipates yet another visit from you very soon!

Regards.

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Reviewed 21 January 2014

Absolutely amazing staff, gorgeous grounds, it was my Father's wedding and they really made us feel like we were the only guests in the hotel. It is filled with Jamaican people staying there as guests, so you know it's a great place to stay. The rooms are superb with lots of space and small amenities like fridge, coffee maker and an in room electronic safe. The buffet breakfast will set you up for the day you won't even need lunch! It is a short walk (10mins) from the award winning Devon House Ice-cream as well as other fantastic shops in Devon House.

There is a business centre which is free to use, but also wi-fi across the whole grounds.

The gym and swimming pool are a nice added bonus too!

The bar was my favourite aspect of this hotel (not just for the lovely drinks), but the atmosphere is so chilled and sophisticated. The bar staff took their time to talk to you and can whip up any cocktail/drink you request.

Some nights, there would be a lobby pianist who fit right in to the vintage theme of the hotel.

Extremely bespoke services, I can't wait to go back!

Room Tip: If you're staying in the standard priced rooms, ask for the rooms located right at the end. They are much bigger and have a large bathroom with a big bathtub and a huge corner shower.
  • Stayed: October 2013, travelled with family
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Review collected in partnership with this hotel
1  Thank H C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RichardoTN, Guest Relations Manager at Terra Nova All Suite Hotel, responded to this reviewResponded 25 January 2014

Dear HC773,

It is truly breathtaking to read such a positive review on your stay at the Terra Nova All-Suite Hotel. It is evident that the food, room amenities, hotel facilities as well as the friendly but professional staff members all left an indelible impression on your mind. For that, we are extremely happy.

At Terra Nova, we aim to please all our guests and are humbled to know that the recently opened sophisticated Regency Bar & Lounge was your favourite aspect of the hotel. You certainly have echoed similar sentiments of other Trip Advisor users who have visited the Regency Bar and Lounge and enjoyed the experience.

We thank you for recounting your stay at the Terra Nova All-Suite Hotel and we do hope that you will return soon to "the best hotel you have ever stayed in".

Kindest Regards.

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Reviewed 21 January 2014

Terra Nova is one of the best places I've ever stayed at. The rooms are very nice with a modern look. The staff are ever so friendly and the food, OMG, the food is excellent. Every time I travel to Jamaica I stay at Terra Nova and I must order their lamb, it's the best I've ever tasted. I recommend Terra Nova as it's a home away from home. It's a safe clean environment and close to down town. My children love this place as well, mainly because of the pool.

  • Stayed: December 2013, travelled with family
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Review collected in partnership with this hotel
Thank Robert B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RichardoTN, Guest Relations Manager at Terra Nova All Suite Hotel, responded to this reviewResponded 25 January 2014

Dear Robert B,

You have afforded us the opportunity to express sincere gratitude to you for your constant raves about your stay in December 2013. We are extremely grateful for your continued patronage to the Terra Nova All-Suite Hotel as it affirms that you are pleased with the quality service you always receive when staying with us.

We will endeavour to continue to exceed your expectations as we value you our guest.

Many thanks for sharing your experience and we certainly are looking forward to your next visit home!

Regards

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