I waited a while to write this review because I wanted to give the hotel time to redeem themselves. I made a reservation in July 2012 on the hotel website. In August I decided to stay in MoBay. I tried to cancel my reservation on the website, but there's no link that allows you to do that; so I called the hotel. The employee insisted that in order to cancel my reservation and get my refund back I had to do it on the site (even though I tried to explain the website doesn't allow that). She was very short with me and quite impatient. Nevertheless, I sent an email to the email address listed on my Pay Pal invoice. By October I still hadn't heard anything about the canceled reservation or the refund of my deposit. I sent another email and they said they would get back to me that day. It was now December and I still hadn't heard back from the hotel. Between the reservation person I was talking to and the manager, I wasn't receiving any help. The manager claimed that she explained everything to me already and she requested my credit card number. To this day I have yet to speak any manager!!! She clearly had me mixed up with someone else. By mid- December I sent my credit card number by email to the reservation person. The management staff went as far as sending me an email of a refund receipt. It is now the second week of January and ALL NOW the money can't reach back on my card. I'm so disappointed in this hotel, its management and staff. I never stayed there and I will never stay here. If you have a reservation and you have to cancel, just consider your deposit gone forever!
- Official Description (provided by the hotel):
- Situated in the heart of New Kingston, Jamaica, this Conde' Nast Traveler-recommended hotel is a social, entertainment and business hub. Altamont Court's central location places it close to two airports, marinas, wharfs, several high commissions and embassies, major convention sites, local and international banks, couriers and money transfer services, cambios, Casino and Gambling lounges, art galleries, museums, nightclubs and entertainment centers. ... more less
- Reservation Options:
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- Also Known As:
- Altamont Court Kingston
- Hotel Altamont Court
- Altamont Court Hotel Kingston Jamaica