Don't expect too much from this hotel. I recently booked a standard room and I was sorely disappointed when I walked in and saw cracked walls with the paint peeling. The walls were dirty. The overall look and feel of the hotel scream outdated. The staff at the front desk was neither friendly nor helpful. I asked for a room change and I was quickly dismissed and told there were no rooms available; an apology would have at least help to soften to blow but I guess I expected too much where quality customer service is concerned.
The front desk agent even hung up on me before I finished speaking - there were no more rooms available and that was the end of our conversation whether I was finish speaking or not. I do not accept the premise that because the standard rooms are economical the condition of the room and service has to be sub-standard.
- Official Description (provided by the hotel):
- The Mayfair Hotel is located in the heart of Kingston, minutes away from local attractions such as the Bob Marley Museum and Devon House, With beautiful scenery and comfortable accommodations the Mayfair strikes an eloquent balance between Old and New Kingston. ... more less
- Also Known As:
- Mayfair Hotel Kingston
- Mayfair Hotel Jamaica/Kingston