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“5 Star All The Way”
Review of Half Moon

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Half Moon
Ranked #2 of 64 Hotels in Montego Bay
Certificate of Excellence
Reviewed 6 January 2013

If you are looking for an upscale exclusive resort a 5 star stay that exudes excellent service, a beautiful and tranquil setting and has activities for the entire family close at hand then this is for you. If your ideal vacation is to getaway from it all, and savior a well deserved relaxing and rejuvenating experience by the ocean listening to gentle waves on a beautiful beach, sipping on a cocktail while reading a good book then this is also perfect! If you want to engage in activities like horse riding, tennis, bicycling, golf, spa, water sports and want a children's club then this is all on site right at this hotel. We rented bicycles on both our trips to this hotel and our daughter who loves horses has enjoyed on site riding lessons often with Kirk. The staff at the hotel are warm and friendly and the service is excellent. Audrey was the most amazing maid and took very good care of our room. There are golf carts for rental and a small convenience store on site also. Dining options available include fine dining, Italian, British Pub, Jamaican cuisine. The perfect location for couples, weddings and families. Just a short fifteen minute or less drive from MBJ airport. Opportunities to invest for those interested in a property on site. We loved our stay here and enjoyed it just as much as our stay at the Jalousie Hilton in St.Lucia.

  • Stayed: June 2012, travelled with family
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Thank JanetMueller1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HalfMoonARockResort, Manager at Half Moon, responded to this reviewResponded 14 January 2013

Dear Valued Guests,

Thank you for your complimentary review on your recent Half Moon, A RockResort experience. You have so beautifully described the resort and its offerings; like a true Half Moon Ambassador. We are happy that again, we exceeded your expectations, your kind comments are shared with Audrey – your Room Attendant and the rest of the team.

Again, thank you for choosing Half Moon as your preferred vacation choice. As always, we look forward to welcoming you back ‘home’ soon.

Best regards,


The Half Moon Team

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1,413 - 1,419 of 2,083 reviews

Reviewed 1 January 2013

Wonderful stay overall with our 3 children. Real estate to die for - colonial style villas right on a shaded white sand beach - priceless. Water a little choppy - u dont get the turquoise water of Bora Bora or Maldives but water temp is nice. Great tennis program, tennis desk and Pros. Great golf program and beautiful course. Fantastic Anancy team has taken care of our 5 year old twins with myriad of fun engaging activities. Expect to pay extra for dropping your kid at the kids club or the video game room.
Great people, attitude and service all around with no exception from airport welcome to main restaurant, reception, maid service. Fern Tree spa was very nice. Good treatments. Hotel management in our mind needs to revisit food and menu. We were not impressed with both main restaurant and italian reaturant. Sugar Mill reataurant out on the golf course 10 mins shuttle ride was very good and worth the schlep. You cannot get fresh fruit (of your choice) smoothy in this hotel (mostly canned stuff) - mgt pls fix this - it's a tropical island! Water in swimming pool is way to cold - most resorts at that level would heat water. Food/bar/attendants service all around beaches and all swimming pools seriously lacking to non- existent. Could barely spot anyone asking if people need anything incl food or towels/set up. Plastic beach chairs in case you were looking for something more stylish... We had an awesome year-end party the mgt put together. Kids had a ton of fun. Overall, a great resort, but don't expect the 'finesse' of a Six Senses or a One & Only and go have fun. It's an extremely welcoming resort with warm kids loving people that our kids fell in love with. We'll be back (and hopefully by then mgt amd owners will take care of a few minor flaws...)

  • Stayed: December 2012
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1  Thank lemjob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HalfMoonARockResort, Manager at Half Moon, responded to this reviewResponded 4 January 2013

Dear Valued Guest,

It was a pleasure serving you as our treasured guests; we thank you for taking the time to share your Half Moon, A RockResort experience on tripadvisor. Your comments are valuable to us; we regret that your dining experience did not meet your expectations. Notwithstanding, we are happy your overall stay including the New Year’s Eve activities was memorable and especially, our very important little guests (the kids) had fun. The areas you highlighted for improvement have been shared with the team and rest assured we will use this as tool to further refine our services.

Thank you for choosing Half Moon, we look forward to the pleasure of welcoming you back `home’ in the not so distant future.

Best regards,

The Half Moon Team

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Reviewed 31 December 2012

A very nice hotel, probably the nicest property in MoBay. Even our basic room was beautiful –comfortable bed, steps from the beach, massive bathroom, etc. Staff were very friendly and helpful without being overbearing.

The only disappointment was the food. Meals and snacks were mediocre at best and extremely expensive. Even the best meals were on the bland side. But the worst experience was the Thai/Indian restaurant; we went there one night and found no other customers at all. That should have been a clue, but we decided to take a chance. One of our dishes tasted “off” but we ate the other (average) dish. I felt unwell after the meal and my partner didn’t even make it back to the room before being sick three times. And for this pleasure – two small dishes, one order of rice, one beer and one juice – we paid $90 USD. The next morning we reported our experience to the resort’s manager of restaurants and, while he was apologetic, there was no offer to reimburse us for the meal or even give us a small token such as a free round of drinks, etc. Any gesture at all would have been welcomed.

A couple other very minor quibbles – but nothing you wouldn’t experience at most hotels around the world, so won’t mention them. Overall a very nice hotel that just needs to focus on its dining in order to be one of the better resorts in the Caribbean.

  • Stayed: December 2012, travelled with family
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2  Thank DerelictShip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HalfMoonARockResort, Manager at Half Moon, responded to this reviewResponded 3 January 2013

Dear Valued Guests,

It was a pleasure serving you as our treasured guests during your recent Half Moon, A RockResort visit. We thank you for taking the time to share your feedback. Objective feedback from our guests is an integral part of our strategy to continuously improve our guests experience. We sincerely apologise for your overall dining experience especially at the Tha/Indian Restaurant. Your comments are shared with our Food & Beverage team, rest assured we will use this as tool to further refine our services.

We thank you for choosing Half Moon; it was a pleasure serving you. We are happy that notwithstanding your dining experience you found the resort nice and the staff also nice and friendly. We look forward to another opportunity of welcoming you back ‘home’ soon.

Regards,


The Half Moon Team

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Reviewed 30 December 2012

We just returned from the Half Moon Resort in Jamaica. The bottom line: it is the best resort we've been to in our twenty years visiting the Caribbean. The staff is friendly and helpful and by that I mean everyone from the front desk staff to the operator to the room service folks to the beach attendants to the wait staff to the housekeepers to the landscapers who will stop what they're doing to ask you if you want them to pick and open a coconut. Even when the resort was at capacity, it is large enough that it never seemed crowded. And almost unbelievably everything remained clean. The answer to any question is never no. No need to wake up at the crack of dawn to save a chair on the beach or by the pool here. The food is excellent. Folks will tell you that the Sugar Mill is the best restaurant on the property. We preferred Il Giordano but every meal was good, including the buffets which can be pretty scary at some resorts. Although everything about Half Moon is first class there is no snootiness. The dress code is enforced but putting on a shirt other than a t shirt and pants for dinner didn't seem unreasonable to me. I would say it is elegant in a laid back way. If you're looking for a place with loud music playing over loudspeakers and contests this isn't the place for you. The beaches are lively but naturally so. The pool areas are serene. It is the only place in the Caribbean we've been to where families with young children, families with teenagers and college age kids, and adults without children all seem to be having an equally good time. You can spend your days on the beach or run yourself ragged or do some of both. We -- two adults, a sixteen year old and a thirteen year old -- enjoyed diving, snorkling, horseback riding, sailing, a banana boat ride and swimming with dolphins, all without leaving the Resort and all with courteous and expert staff committed to our fun and safety. We had bicycles but you don't really need them. They're just fun for a change. The rooms are spacious and clean. The wi fi is lightening fast. The included transfers to and from the airport were perfect.

The only nit I would pick (like the difference between a 99 and a 100) is that the daily resort fee is annoying in context. I'd prefer that the Resort just increase the cost of the rooms by $27 instead of adding the fee. Also, the weight room air conditioning wasn't working well when we visited and the elliptical trainers could be updated. That's really all I can find to complain about.

We had a perfect week and we'll be back. We have been to the Iberostar and Fairmont in Playa Del Carmen, the Westin in St. John, Belize, the Dominican Republic, and St. Barth. No place else holds a candle to the Half Moon in terms of overall excellence across the board. Our only regret is that it took us so long to find it.

Room Tip: We were on the Oleander side of the main building away from the main beach but right next to the fit...
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  • Stayed: December 2012, travelled with family
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2  Thank jrp01778
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HalfMoonARockResort, Manager at Half Moon, responded to this reviewResponded 3 January 2013

Dear Valued Guests,

We sincerely appreciate your taking the time to share the lovely comments regarding your recent stay at Half Moon, A RockResort. It was a pleasure having you as our treasured guests; and receiving such detail and positive feedback on our resort facility and service is truly gratifying.

We are happy your experience was all you anticipated and you thoroughly enjoyed your accommodation, activities and Food & Beverage. Our ultimate goal is always to create an experience of a lifetime for you our valued guests.

Again, thank you for visiting Half Moon and taking the time to so beautifully share your experience on TripAdvisor. We look forward to the pleasure of welcoming you “home” in the not too distant future.

Best regards,


The Half Moon Team

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Reviewed 29 December 2012

This is our second trip to Half Moon. Everything is wonderful. The most striking aspect of the resort is the customer experience. The staff from top to bottom are just so kind and courteous. Everyone that passes you smiles and says hello. The beaches are secluded and private and quiet. The rooms are spacious and well maintained. There is a feeling of British sensibility surrounding the estate. Restaurants are excellent (though not inexpensive). Friday night Barbecue on the Beach is a great experience. There is a plethora of activities during the day (tennis, golf, swimming, beaches, swimming with Dolphins, horseback riding, but a quiet nightlife (which appeals to us!). Overall a great experience! We definitely will be back.

  • Stayed: December 2012, travelled as a couple
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2  Thank drvn2bronc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HalfMoonARockResort, Manager at Half Moon, responded to this reviewResponded 3 January 2013

Dear Valued Guests,

It was a pleasure serving you as our treasured guests; we thank you for taking the time to share another Half Moon, A RockResort experience on TripAdvisor. We are happy your experience was all you anticipated and you thoroughly enjoyed the resort and its offerings.

We thank you for your comments regarding our staff whose aim is always to create an experience of a lifetime for you our valued guests.

Once again, thank you for sharing your feedback; we look forward to welcoming you to your home-away-from-home soon.

Best regards,

The Half Moon Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 December 2012

What a superb resort - the villas are huge, the staff are superb and the resort caters for everything you could possibly want. Half Moon is teh only resort we have consistently returned to. The suites and rooms are also excellent. We recommend the all inclusive package where you can take advantage of the numerous bars and the 5 restaurants

  • Stayed: December 2012, travelled with family
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5  Thank IanF073
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HalfMoonARockResort, Manager at Half Moon, responded to this reviewResponded 2 January 2013

Dear Valued Guests,

The Half Moon, A RockResort family is delighted that you enjoyed another experience with us; we thank you for taking the time to share your comments on TripAdvisor.

Thank you for your loyalty to the Half Moon family, it was a certainly pleasure serving you; as always, we look forward to another opportunity of welcoming you back `home’ soon.

Best Regards,

The Half Moon Team

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Reviewed 22 December 2012

My wife and I just got married at Half Moon last week and it was wonderful. Tashane, our wedding coordinator, went out of her way to make sure everything was perfect. She was very accomodating to our schedule and very understanding when we wanted to make some last minute changes. The ceremony went smoothly and everyone had a great time! It was a perfect beach wedding at sunset.

The staff at the reception was attentive without being intrusive. The DJ played great music and kept things lively. I'm sure we provided some entertainment for them, too. The food was wonderful! I would highly recommend the coconut shrimp and lobster cakes for appetizers. The snapper and jam asian chicken were perfect entrees.

While there, we stayed in villa 54 and Delton, Veneta, and Marlene spoiled us. We couldn't have asked for more attentive staff. Veneta provided great food and kept us asking for more. Her shrimp and jerk chicken was perfect. Delton kept us moving and took care of more details than I can count. Marlene kept the villa sparkling and clean. On the wedding night, her turn-down was stunning. The flower petals were a welcome touch, as was the bottle of champagne. Although, after the reception, the champagne was saved for the next night.

Our families thoroughly loved staying in the villa. Having the pool was great for the kids. It would have been perfect had the beach in front of the villa been usable, but we could walk to one in 5 minutes. The family thoroughly loved the dolphin encounter and equestrian center.

As our families were not present for our entire stay, we also used the hotel suites. Suite 93 was amazing. It was on the beach and had a perfect view of the ocean. That leads to one recommendation. As we were not in the villa for the entire stay, we had to "check in" separately and had to call several times to coordinate the transition from villa to suite. It seems that this should have been coordinated by the registration staff and seamless. It would not prevent us from returning or recommending Half Moon, but could have been easier to manage.

The only other change we would suggest is to improve the quality of the room service menu and food. We only used room service once and that was for dinner as we had a late arrival. The food was fair, at best. We did enjoy good food at the Sea Grape restaurant and great food and service at the Sugar Mill restaurant.

Room Tip: Suite 93 is a great room in a great location.
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  • Stayed: December 2012, travelled as a couple
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2  Thank cpergrem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HalfMoonARockResort, Manager at Half Moon, responded to this reviewResponded 2 January 2013

Dear Valued Guest,

Thank you for choosing Half Moon, A RockResort for your special occasion. We are delighted that our team and in particular Tashane our Master Wedding Coordinator, created an experience of a lifetime; making your wedding day `perfect’. Your beautiful comments will certainly be shared with Tashane and the rest of the team.

Also, thank you for recognizing our esteemed Royal Villa employees Delton, Veneta and Marlene who are truly the ones that learn the idiosyncrasies of our clients and make your visit special.

Your comments and suggestions are valuable to us and are highly appreciated. Again, thank you for sharing your experience on TripAdvisor. We look forward to the pleasure of serving you on your first Anniversary and many more.

Best regards,


The Half Moon Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Half Moon

Address: Rose Hall, Montego Bay, Jamaica
Phone Number:
Region: Caribbean > Jamaica > Saint James Parish > Montego Bay
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 On the Beach Hotel in Montego Bay
#2 Top resorts Hotel in Montego Bay
#2 Luxury Hotel in Montego Bay
#2 Spa Hotel in Montego Bay
#3 Business Hotel in Montego Bay
#4 Family Hotel in Montego Bay
#6 Romantic Hotel in Montego Bay
Price Range: £203 - £542 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Half Moon 5*
Number of rooms: 1
Official Description (provided by the hotel):
A destination in itself, set on 400 acres of manicured grounds with two miles of beachfront. We have 197 individually-appointed rooms and suites and 31 villas, most of which have views of the Caribbean Sea. All of our guests can enjoy the extensive facilities of this destination, which include the largest award-winning spa oasis in Jamaica, an 18-hole par-72 championship golf course, our own equestrian centre with 28 horses and the Sugar Mill, awarded as Jamaica's best restaurant. As a discerning traveller, you will enjoy the luxury of space and tranquility we have to offer. Imagine your first morning taking in the panoramic view of the horizon, and watching the sunrise having just concluded yoga meditation in our overwater bungalow. Then, cycle to the Seagrape Terrace for breakfast before beginning a day of whatever you want. Whether you choose to lounge on the beach, play a round tennis or golf, visit a local art gallery, or go horse riding along the beach, your days at Half Moon are yours to spend in any way you wish. ... more   less 
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Also Known As:
Half Moon, a Rock Hotel Montego Bay
Half Moon Jamaica
Half Moon Resort Jamaica
Half Moon Bay Jamaica

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