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“Tropical Paradise” 5 of 5 bubbles
Review of Half Moon

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Half Moon
Ranked #2 of 61 Hotels in Montego Bay
Certificate of Excellence
Bomoseen, Vermont
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Tropical Paradise”
5 of 5 bubbles Reviewed 18 August 2014

We were fortunate to be able to stay here on a vacation in March of this year, traveling with a large group. It was our fiirst trip to Jamaica so we were not certain what to expect. This resort is really beautiful! We stayed in one of the private villas which came with a butler, housekeeper, cook, and private pool. The villa was huge and extremely clean. The entire facility is very luxurious. We enjoyed the resort and took a side trip snorkeling off a catamaran (which I would highly recommend) but never really felt safe leaving the resort. There are 12 foot walls around the entire 400 acres, with guards at every gate, so inside the resort is very safe.
Tips: visit the store in the little shopping plaza to stock your villa with snacks and drinks, they had the best prices. Don't miss dinner at the sugar mill, it was incredible and worth every penny.The resort has a free shuttle to get there. Finally, the spa at the resort was truly an amazing experience. Be sure to try at least one of their sessions: very professional and friendly staff!

  • Stayed March 2014, travelled on business
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Heather C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (649)
Date | Rating
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English first
Toronto, Canada
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 18 August 2014

We stayed in Royal Villa 88 and it was an exceptional experience. We were welcomed by a Dream Team of professionals! The friendly butler (Dexton), a helpful maid (Karione) and an all-star Cook (Debbie). When we first entered our Villa, the ambiance was warm, their smiling faces so inviting and they made a commitment to us during our first conversation... success would be defined by the level of happiness we experienced throughout our 10 days.

What made our vacation so pleasurable:
- Outstanding Cook
- Phenomenal Spa Services (In-Room Massage, Facial, Manicure/Pedicure, Body Treatment in Cabana, Couple Massage in Cabana)
- Yoga Class in Cabana overlooking the water
- Personal Golf Carts
- Beautiful, Well-maintained grounds
- Friendly staff (everyone waves and says hello!)
- Super-clean and convenient personal pool for each Villa
- A butler who knew how to get things done effectively
- Personal balcony attached to bedrooms
- Affordable Commissary (big shock -- truly reasonable prices and delightful staff)
- WiFi

If I had a magic wand, how would I make it better
- Air Conditioning throughout the Villa
- BOSE iPhone/iPad Speaker & Docking Station (first world problems!)
- Mobile Phone Charging Stations

My 10 year old son put it best when he said, "This is our best vacation ever! I never thought anything could be better than Turks & Caicos." If you are a parent, you will know there is no greater joy than seeing your kids happy.

From the great staff, the amazing spa, affordable commissary, and exceptional food - we were handled with immense care and our every desire was exceeded. We experienced a level of happiness that few will ever enjoy in a lifetime.

There is nothing half-way about Half Moon. When the 10 of us reflect back on our Half Moon vacation, we will always remember the Summer of 2014 was a time of full and complete pleasure.

  • Stayed August 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Marie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HalfMoonARockResort, Manager at Half Moon, responded to this review, 20 August 2014
Dear Treasured Guests,

We try hard to provide the best possible products to our customers and their satisfaction is our reward. The Half Moon, a RockResort team are absolutely thrilled with your glowing comments truly appreciated your family has joined a long list of satisfied Royal Villa guests.

The Royal Villa at Half Moon are certainly the perfect choice for families, friends or groups who seek privacy and seclusion in the ambiance of a private home…and an experience that is simply unforgettable. The villas offer the three P’s privacy, pampering and personalized service; which is why every villa has it own butler, housekeeper and cook who are trained in the art of delivering impeccable service; their goal is to make your vacation as relaxing as possible.

We are delighted that you enjoyed the diverse range of amenities and activities; however, most importantly we are happy our dedicated team created an experience of a lifetime for you and your family. Thank you for recognizing our esteemed employees for providing amazing service – our staff are truly the ones who learn the idiosyncrasies of our guests and made each visit special. We will surely share your kind comments with Dexton, Karione and Debbie.

Thank you for choosing Half Moon and for your feedback; we look forward to welcoming you back for another full and complete pleasurable family vacation.

Sincerely,

Shernette Crichton
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Philadelphia, Pennsylvania
Level Contributor
28 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 17 August 2014

I stayed here with my family for the first time and we just got back a few days ago. It was amazing and I wouldn't change one thing about the trip. We had a villa, which gave each of us an individual room with a television and a nice bathroom. Each villa comes with a cook, a maid/laundress, a butler. If you choose to stay in a villa, I recommend that you ask for Ferdinand as your butler, Pamela as your maid, and Beverley as your cook. All three were really nice and friendly. The butler is also a concierge for the people in the villa and Ferdinand always had perfect info and was always able to make our reservations for things in and out of Half Moon. Pamela always kept the villa spotless and the rooms clean. She was always so friendly when we came though the door. Beverley made absolutely delicious food every time we ate. Our family has strict dietary restrictions and numerous food allergies so it is always a bit scary when we aren't making our own food. However, Beverley made some of the best food I've ever tasted and we had no problems with out diet, as she was able to accommodate us perfectly.
Outside of the villa, there is a lot to do. Each villa has two golf carts which can easily get you anywhere on the grounds. Then, from the two main beaches you can parasail, snorkel, take snorkel trips, banana boat, kayak, peddle boat, take glass boat tours, go on swimming horses, swim with dolphins, Hobie boat, and much much more. Also, just swimming in the water is amazing and relaxing as it is so warm and salty. If you are going to do the beach activities, make sure to use Gary or ask if Gary can help you once you get to the beach. Gary always was the first to set people up and he was very helpful and really nice. Also, he took my brother and I Hobie boating and he did a great job and it was one of the highlights of my trip. One thing about the beaches is that once you get past the sand and into the seaweed, try to not stand on the ground or else you may step on a sea urchin which would really hurt (this happened to my dad). The beach by the front desk is the best to swim in without risk of sea urchins. However, the other beaches are better to just wade in.
Some more activities outside of the beaches are mini golf, golf, tennis, basketball, chess, giant chess, workout rooms, movie rentals, spa, swimming pools (one with a swim up bar), game room, and a barbecue on Fridays. The resort also has a carving station where you can ask to have anything carved as a souvenir. There are also lot of restaurants and bars. One really good bartender by the front desk was Jason. Finally, Half Moon is like a town-- they have a coffee shop, clothing stores, souvenir shops, a post office, a bank, a hospital, a nurse's office, and a commissary.
Overall, Half Moon was paradise. There is never a shortage of activities to do and the people who work there are great and friendly! Once again, for the villa I recommend you ask for Pamela, Ferdinand, and Beverley and for the beach activities use Gary if you can. This will be an unforgettable vacation!

Room Tip: Get a villa if you can and ask for Ferdinand, Beverly, and Pamela.
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  • Stayed August 2014, travelled with family
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Jmol72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HalfMoonARockResort, Manager at Half Moon, responded to this review, 18 August 2014
Dear Valued Guest,

We sincerely appreciate you taking the time to pen review on your recent Half Moon, A RockResort visit; and what a beautiful review! Our Sales department would love to have you on their team.

There are certainly endless possibilities at Half Moon; set on 400 beautifully manicured acres the resort offers…unique accommodations, a myriad of recreational activates, six specialty restaurants and much more. We are delighted your family enjoyed some watersports activities among the many other activities. So sorry about your dad and the sea urchin, the Ecosystem does not allow for us to do much about the sea grass- for various reasons: it prevents erosion; the endangered sea turtles feed on it, among other environmental reasons. Thank you for your understanding and for the advice given.

We are happy you enjoyed your Royal Villa accommodation – the villa option offers the ultimate in pampered resort living, with spacious room layouts, private pool, a personal butler, cook and housekeeper who are trained in the art of delivering impeccable service, as in your family’s case. Thank you for complimenting the team, we will be happy to share your lovely comments with them; Pamela, Ferdinand, and Beverley in addition to Jason at the bar and Gary at watersports.

Thank you again for sharing your review and for selecting Half Moon for your family vacation, we look forward to another opportunity of welcoming you back in the not too distant future.

Sincerely,

Shernette Crichton
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 16 August 2014

My husband and I really enjoyed our stay at Half Moon. We stayed in the Hibiscus Suite overlooking the ocean. What a view! The accommodations were great and the staff treated us like royalty. The grounds were beautiful and well maintained. The food was also a plus. I would definitely recommend Half Moon to my friends and family.

  • Stayed August 2014, travelled as a couple
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Carol B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HalfMoonARockResort, Manager at Half Moon, responded to this review, 19 August 2014
Dear Valued Guests,

Thank you for sharing these kind comments on your recent stay with us.

We truly are delighted that you enjoyed the Half Moon and our wonderful range of offerings: activities, amenities, food and beverage options and of course your accommodation. The Hibiscus suites certainly create that ‘wow’ effect with its magnificent views, expansive patios or balconies overlooking the sea, large bedroom, living area and over-sized bathroom...''wow"

Thank you for commending the staff , the team’s aim is to create an experience of a lifetime for all our valued clients, hence the ‘royal’ treatment you received.

Again, we sincerely appreciate your feedback, the Half Moon family looks forward to your next visit .

Sincerely,

Shernette Crichton
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tel Aviv, Israel
Level Contributor
96 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed 13 August 2014

We stayed as a family at this hotel for a week in July - overall a fabulous experience but a few pointers that I wished I'd known beforehand:
We took a villa which gave each person his own room, bathroom, and as well a butler, maid and cook. The Villa itself comes with two golf carts which is great to get around in, but:
In my opinion the villa's need some modernization. (My husband says this is very typically caribbean but I did have a problem with some issues). There is no a/c in the public areas - the lounge, i.e. the whole downstairs of the villa which is a problem due to the high humidity. The bedrooms are airconditioned but the whole idea is to sit and relax and chat which is hard when you are dripping with sweat. The drawers of the cupboards and the bathrooms are not modern at all which is ok, they are spotless - but don't expect modern. Also the Kitchen is quite old and the facilities really need updating - the trash can was really rusty and that part of the villa is a little off putting.
The staff were fabulous - our butler was called Anthony Gordon, our cook Janet Coke and our cleaner was Andrene Ambersley - If you can arrange for them to take care of you you will be very happy - they have good will and the cook makes lovely food. Again though it bothered me to eat on the balcony dripping with sweat - if only there was a place to eat in a/c in the villa.
In retrospect I think maybe the hibiscus suites which are on the sea and also have a huge swimming pool on the other side might have been a better bet and they are loads cheaper - food for thought.
The grounds are fabulous - the spa out of this world, the equestrian center amazing the scuba diving and swimming with dolphins was great fun and the whole place is just dreamy. All the staff at the bar, the reception, the little grocery store, everybody was really really pleasant and kind -the Jamaicans are lovely people - we had a fabulous time and i would definitely go back, which says it all.

  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank lovesgreathotels2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HalfMoonARockResort, Manager at Half Moon, responded to this review, 14 August 2014
Dear Valued Guests,

It was great having you as our guests during your vacation in Jamaica; thank you for choosing Half Moon, A RockResort.

Your review is highly appreciative, boredom is simply not an option at Half Moon – happy the family enjoyed our unparalleled range of activities including the equestrian centre and the dolphin lagoon – two of our popular activities.

Thank you for recognizing your Royal Villa staff of Anthony, Janet and Andrene for providing exceptional service; their aim is to pamper you while you relax and enjoy your vacation.

We sincerely regret the discomfort experienced in the lounge area of your villa. The villas were configured with an ‘open air’ concept, we are however looking at options to make this area more comfortable.

Thank you again for your feedback it is highly appreciated. We look forward to the opportunity of welcoming you back in the not too distant future.

Sincerely,

Shernette Crichton
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
NYC
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 12 August 2014

Where do I start? From a very warm reception to a very loving and caring airport transfer we were treated like royalty & family. The views of the ocean from the lobby and cedar bar are breathtaking. We stayed at the Hibiscus Suites and had our own private oceanfront terrace along with an immaculate clean room. The food and drinks are great throughout this expansive property, we particularly enjoyed dining at the Sea Grape Restaurant. To enjoy your stay the most I recommend opting for the all inclusive plan and booking a stay for 4nights or more. The Dolphin experience is a must especially if traveling with kids. So bring plenty of sunscreen and your sunglasses and get ready for some first class R&R at this great resort

  • Stayed August 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Neyl2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HalfMoonARockResort, Manager at Half Moon, responded to this review, 14 August 2014
Dear Valued Guests,

We appreciate your taking the time to share review on your Half Moon, A. RockResort experience.We are delighted you enjoyed the resort, its amenities and activities. The Dolphin experience is certainly one of the favourites among our guests especially the kids.

Thank you for selecting Half Moon for your vacation; we look forward to the pleasure of welcoming the family back ‘home’ soon.

Sincerely,

Shernette Crichton
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 12 August 2014

What can I say about my family's fave retreat that I and others have not mentioned before!!!
It is beautiful,exquisite,a little bit of heaven on earth,nirvana,has wonderful beaches and 400 acres to roam around as if it were your own.All that is a given.
Please indulge me to focus on the personnel who long before we arrive have left no stone unturned to ensure that our stay will be another wonderful memory.
At the VERY VERY top, reservations superstars Madame Jackie G.(who was away on vacation however made sure all that was discussed was in place)and Gwendolyn Mc L.(my special angel)her praises I can never sing enough of.
Undia R-W(Front Desk Manager) you and your staff Keisha and Pat made me feel very secure when I appeared apprehensive about the many columns of my computer bill,which is always explained in detail by Simone M.Thank you.
Sea grapes staff, Mr.Baker at the head keeps things in motion.A special "shout out" to Ms.Pauline.
SUGAR MILL Mr.Christopher Golding,I will fly any place any time to have a meal prepared under your tutelage.Melissa S.(didn't forget your name this time)your escovish fish is numero uno,couldn't resist having it every night.Mr.Solomon fifty years on the job,wonderful seeing you at the helm again.Kerisha and EVERYONE who greets and extends warm Jamaician hospitality,you are your country's true ambassadors.
Rajiv and go-cart always seems to appear when we need him.
Rosemarie and Lorlean,the kids loved the beach towels you made sure were always there for them.
Mrs.Shernette Crichton,THE Hotel Manager personally called inquiring if we had any special
requests.Nothing was required, management's staff had already exceeded our expectations.
Let me reiterate,you are never far away from someone asking if they may be of assistance.
After having watched the "Hotel Video"of three generations enjoying Half Moon.
Hopefully one day my grand children will bring their children!!!
Who knows God Wlling.

Room Tip: Family fave still West Cottages.
See more room tips
  • Stayed August 2014, travelled with family
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank phil d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Half Moon

Property: Half Moon
Address: Rose Hall, Montego Bay, Jamaica
Phone Number:
Region: Caribbean > Jamaica > Saint James Parish > Montego Bay
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Montego Bay
#2 On the Beach Hotel in Montego Bay
#2 Luxury Hotel in Montego Bay
#2 Spa Hotel in Montego Bay
#3 Business Hotel in Montego Bay
#4 Family Hotel in Montego Bay
#6 Romantic Hotel in Montego Bay
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Half Moon 5*
Number of rooms: 388
Official Description (provided by the hotel):
A destination in itself, set on 400 acres of manicured grounds with two miles of beachfront. We have 197 individually-appointed rooms and suites and 31 villas, most of which have views of the Caribbean Sea. All of our guests can enjoy the extensive facilities of this destination, which include the largest award-winning spa oasis in Jamaica, an 18-hole par-72 championship golf course, our own equestrian centre with 28 horses and the Sugar Mill, awarded as Jamaica's best restaurant. As a discerning traveller, you will enjoy the luxury of space and tranquility we have to offer. Imagine your first morning taking in the panoramic view of the horizon, and watching the sunrise having just concluded yoga meditation in our overwater bungalow. Then, cycle to the Seagrape Terrace for breakfast before beginning a day of whatever you want. Whether you choose to lounge on the beach, play a round tennis or golf, visit a local art gallery, or go horse riding along the beach, your days at Half Moon are yours to spend in any way you wish. ... more   less 
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Also Known As:
Half Moon, a Rock Hotel Montego Bay
Half Moon Jamaica
Half Moon Resort Jamaica
Half Moon Bay Jamaica

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